Encante Beauty Collection

Dear [redacted] Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserummune.org/Our records indicate that [redacted] had already been processed a refund in the amount of $on 12/11/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-265-or [email protected],Encante Beauty [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They did not take customer satisfaction seriously at the time of the conversation, I was forced to accept to pay 1/price for serum and 2/price for eye cream or I have to pay full price for free trial However, this is a free trial I should not be charged at all I did tell the customer service agent to return the items back, but they did not accept that eitherTheir customer service agents were horrible and were trained to be mean they hang up my phone calls multiple times Inconclusion, my full charges should be refunded Thank you Regards, [redacted] **

Dear [redacted] ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumsens.org/toc.phpOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $on 12/01/2015.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 844-650-or [email protected],Encante Beauty Collection [email protected]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I logged into the page referenced in this reply to meI NEVER saw any terms and conditions and therefore NEVER agreed to a subscription of any kindWhen I contacted my credit card provider, they did some research and told me that simply by continuing to the next page at some point when I was signing up for a SAMPLE, that, in itself, "checked me off" as agreeing to the subscriptionThis, in my opinion, should be illegalI had no idea it was happeningNever did I get a confirmation, and even the packing slip for the SAMPLE did not give any information about a subscription or about steps to cancel? I want to know if both erroneous charges were removed from my credit card - the one in October and the one in NovemberIt is not clear in this reply Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The website provided by Encante (https://www.faceserumzeni.org/) in their response back was not the one that was used to order their product The website used in their promotion was http://encanteserum.com/ which does not have a box to check regarding their terms and conditions In addition, when you click "Send My Trial" now the response received back states the page cannot be displayed It appears the ordering page has been removed.The terms and conditions were not agreed to before the product was ordered Therefore, the terms and conditions do not apply The product ordered was Encante, not Zeni This is a classic case of promising one item at one price, then charging a higher price If the intent was to charge a higher price then it should have been communicated up front to begin with Regards, [redacted]

Dear [redacted] ***, Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.nuyouthskin.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-823-or [email protected],Encante Beauty Collection [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Although I really appreciate a refund in the amount of $I was charged twice in the amount of $after I cancelled my accountI feel so scammed by the way this company handled thingsThey do not tell you that you have to call seperate numbers for each item you orderI ordered the two products in one phone call!! I'm so angry that this company can get by with such shady practicesI'm out nearly $100.oo for garbageSure I missed the deadline to cancel one of the products because I was unaware of having to call a second number! (I've never heard of such a thing) This company found a loophole to dupe people and unfortunatley are getting away with it!!

Dear [redacted] ***,Your Account hasn't been charged at all,since order is showing as declined.Sincerely,Encante Beauty Collection? [email protected]

I signed up for a 'free trial' of this product and provided my credit card information for the shipping of $(my mistake!) I received the products and immediately had problems with them - allergic reactions I discontinued use I received a package in the mail a couple weeks later of the same productI should have called then but there was no information in the package other than the products Recently I received another shipment, no billing invoice but there was a packing list this time with a phone number I just called and cancelled The main complaint I have is I had no idea I was signing up for a subscription of these products I do not believe it was on the website at the time I ordered If it was, it was buried My 2nd complaint is the way the product is shipped without any information I see according to these other complaints that others did not realize this subscription either They have offered me a partial refund but that hardly makes up for the $- what a scam

Dear [redacted] , Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumcrys.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-721-or [email protected] .Sincerely,Encante Beauty Collection [email protected]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Encante Eye and the Encante Skin) on a day trial basis back on 08/08/and paid the shipping and handling fees of $and $The trial expired on 08/29/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/29/$Due to no cancellation the autoship program took effectThe following month, on 09/29/the customer was charged again in the amount of $and shipped out another product.Customer contacted our Customer Service on 10/25/and requested for the subscription to be cancelled, which we didHowever, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 08/29/in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 09/29/in the amount of $Here are the refund confirmations:$Trans ID: [redacted] dated 12/08/$Trans ID: [redacted] dated 12/08/2016.Please relay this information to our customer and feel free to let us know should you have further questions.--Encante Toll Free Customer Care: ( [redacted] [redacted] {#HS:289171466-833440#}

I ordered the serum and eye samples, I called to cancel the auto ship per the phone number given on the packing slip and was told I would incur no further chargesI was then billed for a really tiny lip plumper and for an eye creamWhen I called the company I was told I would have had to call the phone number for each product to cancel itWhen I explained that I called the number on the packing slip they got very rude and short with meThe man I spoke with at their dispute department even told me that I basically lied and had not called to cancel! I called back and spoke with ***, who told me that he had "on record" that I had spoken to [redacted] when I cancelled! RUDE, unapologetic peopleWill put the screws to you to get their money!

Dear [redacted] , ? Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.deverauxskin.com/toc2.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-996-or [email protected],Encante Beauty Collection? [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Your are refunding 1/of the last order After paying for the trial for the eye cream of $ I read an article about what a scam this was & you don't even list the ingredients in the eye cream Before you charged me the $99.91, I returned the eye cream to you.I have a confirmation mail receipt that you received the eye cream that I shipped back to you at my own expense I didn't keep the product & yet I was charged $99.91Then you continue to ship the product the next month (I was warned of this on several websites that this was your practice) So then I call & talk to a Customer Service Representative & she wouldn't even talk about the order I sent back that I was charged $99.91, allshe would talk about was refunding me a 1/of this last charge of $so she said she would refund $34.99.This is what I paid Trial cream for $5.99, then $even though I returned it & wrote a note to cancel any future orders, then I get charged another $ You have charged my credit card $& you offer to pay me $leaving me still charged $for cream I don't have.You think this is fair business practice, it is not! It is a scam to get people's money!! I have put a stop payment on your company because I can't trust you to not keep charging my account!!You owe me $for the first order I returned!! Don't try to refund my card for it! I want a check sent to my address I will still be out $for a cream that I sent back, so I still think you made money off of me! If you don't refund me this money, then I'm going to go to SocialMedia & let everyone of my friends know about your company & what a scam you are & ask each of my friends to copy & share to all of their friends You know how fast that can spread!!! I'm also going to respond on each of the websites that warn against your company & spread the word thatway like others have done! Regards, [redacted] ***

Dear [redacted] *** Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.quorafaceserum.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-680-or [email protected],Encante Beauty [email protected]

Dear [redacted] *** Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumupz.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-898-or [email protected],Encante Beauty [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you very much for your assistance I most appreciate your speedy service and I am very satisfied with the resultsI can not thank you enough! [redacted] Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The action is 50% ? correct, however there were two charges in questionOne was for and the other for Both items should be refunded for a total of Regards, [redacted]

Dear [redacted] Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumplenz.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-207-or [email protected] .Sincerely,Encante Beauty Collection [email protected]