Encante Beauty Collection

Dear [redacted] , sans-serif; font-size: small;">Our company, Encante Beauty Collection strives to make sure that our cus[redacted]ers are completely satisfied, therefore we take consumer complaints very seriously. Before cus[redacted]ers commit to our 14 day free trial, our cus[redacted]ers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumzeni.org/
Our records indicate that [redacted]  purchased our trial product on 10/19/2015 which ended on 12/03/2015.We understand our cus[redacted]er's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $99.01 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us know if you should have any further questions at 888-556-9252 or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The company has refunded the amounts of both $99.01 and $98.71, as I requested.
This resolution is perfect. Thank you so much for your help. It would have never happened without you.  This complaint has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I have a follow up statement attached to this email. That I would like to be reviewed.
Regards,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer...

complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Encante Eye and the Encante Skin) on a 14 day trial basis back on 08/08/2016 and paid the shipping and handling fees of $5.95 and $5.95. The trial expired on 08/29/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/29/2016 $98.71. Due to no cancellation the autoship program took effect. The following month, on 09/29/2016 the customer was charged again in the amount of $98.71 and shipped out another product.Customer contacted our Customer Service on 10/25/2016 and requested for the subscription to be cancelled, which we did. However, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 08/29/2016 in the amount of $98.71 for any misunderstanding when placing the order. We will also be issuing a refund for the charge on 09/29/2016 in the amount of $98.71. Here are the refund confirmations:$98.71 Trans ID:[redacted] dated 12/08/2016. $98.71 Trans ID:[redacted] dated 12/08/2016.Please relay this information to our customer and feel free to let us know should you have further questions.--Encante Toll Free Customer Care: ([redacted]
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