Encante Beauty Collection

Dear [redacted] Our company, Encante Anti-aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.vimaeyecream.org/Our records indicate that [redacted] had already been processed a refund in the amount of $on 11/14/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-650- [redacted] or [email protected],Encante Anti-aging [email protected]

Dear [redacted] Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumnova.org/toc.phpOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $on 11/27/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 855-237-or [email protected],Lumare Skin [email protected]

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.verafaceserum.org/toc.php Our records indicate that Marilyn D Smith contacted our customer service team and verbally agreed to a partial refund of $on 12/18/2015.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at [redacted] or [email protected]. Sincerely,Encante Beauty Collection [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowComplaint Type:Billing or Collection IssuesselectProblem:This is a follow up to a previous complaint [redacted] and I did receive notification that the company has "processed a refund in the amount of $99.01." I am still receiving dunning notices from the collection agency for $and I have not received the refundI have no idea if the refund which I still do not have is supposed to offset the $that the collection agency is asking forAm I going to receive a refund? Am I supposed to remit $once I do receive the refund? I certainly do not want my credit rating affected AT ALL by this travesty! I responded to the email from the Revdex.com within calendar days and asked the same question, but never received a responseThat was on September 28, 2016.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:Send me the refund and advise me if I am use those funds to send to the collection agencyDo Not touch my credit and please respondPlease stop the dunning notices from the collection agency! Regards, [redacted] ***

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumdermaav.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at [redacted] or [email protected],Encante Beauty Collection [email protected]

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products the Encante Skin and the Encante Eye on a day trial basis back on 11/17/and paid the shipping and handling fees of $and $The trial expired on 12/02/and due to the fact that the customer didn’t cancel they were charged $for the Encante Skin which was for the original shipmentWe also did attempt to bill the customer in the amount of $for the Encante EyeHowever, the payment was declined at time of processingCustomer had contacted our Customer Service on 02/29/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $for the Encante Skin which the customer acceptedUnfortunately, because the payment of $for the Encante Eye was never processedWe sent the balance owed to collections However we feel our customer’s concerns and do apologize for the inconvenience, thus we have contacted the collection agency and have had the balance removedPlease relay this information to our customer and feel free to let us know should you have further questions

Dear *** * *** ,Your Account hasn't been charged at all,since order is showing as declined.Sincerely,Encante Beauty Collection [email protected]

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumupz.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-898-or [email protected],Encante Beauty [email protected]

Dear *** ***,"> Your Account hasn't been charged at all since order is showing as declined in lime light.Sincerely,Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI have now received a refund of the amount charged to my account
Regards,
*** ***

Dear *** * ***, Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumiz.org/toc.phpOur records indicate that *** * *** contacted our customer service team and verbally agreed to a partial refund of $on 01/04/2016.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 855-707-or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
To whom this may concern,Re ID# ***I have received credit from Encante Beauty Collection. I am thrilled thatthe Revdex.com was able to get involved in my dispute. Thank you for all yourhelp!
*** ***
Regards,
*** ***

I ordered a free trial for the Encante face and eye serum I received the samples and tried them and decided to cancel any further shipments I called in January to cancel and was told it was taken care of I received another shipment in February and my acct was charged the $ I called again and was told there was no record of my cancellation and I needed a confirmation number I cancelled againAnd got a confirmation number Received another shipment in March and called to request refund and WA told these were invalid confirmation numbers and there was no record of my calls
Finally got to a supervisor and was given a partial refund for last shipment after stopping payment at my bank and reporting to Revdex.com I want others to be aware of their shady business practices and there unwillingness to allowing opting out of receiving future shipments

Dear *** * ***, sans-serif">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumsens.org/toc.phpOur records indicate that *** * *** contacted our customer service team and verbally agreed to a partial refund of $on 12/01/2015.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 844-650-or [email protected],Encante Beauty Collection [email protected]

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserummune.org/Our records indicate that *** * *** purchased our trial product on 11/23/which ended on 11/23/2015.We understand our customer's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at 866-265-or [email protected],Encante Beauty Collection [email protected]

I accepted a free trial of Encante Anti Aging Serum by paying for shipping $-they suggested I try Encante Eye Wrinkle Reduction as well since the products worked best when used at the same timeI saw something about buying the eye cream now for $but I did not want to pay that so I did not click on itYet somehow I ended up paying another $and received the eye cream tooI never saw anything about calling themI received an email from Discover card that they were billing me $I called and asked why and they said I was billed for the "FREE" trialWebsite said satisfaction guaranteed and Revdex.com accreditedI called to complain and was told I missed the day window and they would refund nothingI told them I had a bad reactiskin burned and I stopped using the product and was willing to return the product for a refundToo late I was toldI filed a dispute with my credit card companyCustomer service reps were very rude -said they would give me 50% back and then said it was too lateThey lied and it is definately a scamThey only want money -don't care about satisfaction at all

Dear *** ***, sans-serif">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumi7m.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-487-or [email protected],Encante Beauty [email protected]

Dear *** * *** ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumiz.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-707-or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Encante Eye and the Encante Skin) on a day trial basis back on 08/08/and paid the shipping and handling fees of $and $The trial expired on 08/29/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/29/$Due to no cancellation the autoship program took effectThe following month, on 09/29/the customer was charged again in the amount of $and shipped out another product.Customer contacted our Customer Service on 10/25/and requested for the subscription to be cancelled, which we didHowever, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 08/29/in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 09/29/in the amount of $Here are the refund confirmations:$Trans ID:*** dated 12/08/2016. $Trans ID:*** dated 12/08/2016.Please relay this information to our customer and feel free to let us know should you have further questions.--Encante Toll Free Customer Care: (*** *** ***{#HS:289171466-833440#}