Encante Beauty Collection

Dear *** ***,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our
autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.nuyouthskin.orgWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or support*** .Sincerely,Lumare Skin [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumplenz.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-207-or [email protected] .Sincerely,Encante Beauty Collection [email protected]

Dear *** ***, sans-serif">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.verafaceserum.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-924-or [email protected]
Sincerely,Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumvolite.com/toc.php We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected] .Sincerely,Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company deducted more than $from my card as I have broke it down on my initial complaint. Again, I would like full refund and a return label for me to ship back the products I did not order.I never checked off a box for me to commit to an on going shipment.
Regards,
** ***

Dear *** *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.essifaceserum.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-866-or [email protected] .Sincerely,Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, but that your customer service needs to be better trained about not being rude, short, hateful and almost threatening to the customer. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumhi5.org/toc.php Our records indicate that *** *** contacted our customer service team and verbally agreed to a partial refund of $on 12/18/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at *** or [email protected],Encante Beauty Collection [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.facesuremrenov.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-237-or [email protected] .Sincerely,Encante Beauty Collection [email protected]

Dear *** * ***, sans-serif">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumcrys.org/
Our records indicate that *** * *** purchased our trial product on 10/08/which ended on 11/22/2015.We understand our customer's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at 866-721-or [email protected],Encante Beauty Collection [email protected]

I ordered a free trial sample of anti aging serum and it was $After I placed the order via my email solicitation I received a confirmation stating I also ordered under eye cream which I did notAlso it said by ordering the free trial sample and only paying the shipping and handling that I was automatically enrolled in their membership program and would be receiving shipments of the products once a month and it would be charged to the credit card no I gave for the postage on the FREE sampleI called the company to complain because I did not want a membership or automatic shipmentsThe agent told me not to worry that all I would be billed only the $and then I could call back before Sept 21st and cancel the membership if I wanted tooI ask the agent to go ahead and just cancel the order for the free sample that I had a heart attack years ago and did not want to fool with itShe then said they would have to charge me a restocking fee of $if I cancelled the free trialI asked her why since it was not shipped yetHer answer was that is just our policyLots of red flags...ordered one item...confirmation sent for two items...enrolled in membership without my approval or knowledge..auto shipments were set up without my approval or knowledge..would be charged a restocking fee if I cancelled on the phone with her todayOH BOY!!!! She said she would put the card no I gave on hold and I would not be charged anything yet until they heard from me before Sept 21stAs soon as I got off the phone..I called my card companyMy card was already charged the $The agent LIEDI reported them as a scam and my card company will block any future attempts to charge my accountSo I am out $and that is itLord only knows how much they would have charged if I had not alerted my card companyBUYER BEWARE!!!

Dear *** * *** ,Our company, Encante Beauty Collection strives to make sure that our cus***ers are completely satisfied, therefore we take consumer complaints very seriouslyBefore cus***ers commit to our day free trial, our cus***ers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumzeni.org/Our records indicate that *** * *** purchased our trial product on 10/19/which ended on 12/03/2015.We understand our cus***er's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at 888-556-or [email protected],Encante Beauty Collection [email protected]

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The company has refunded the amounts of both $and $98.71, as I requested.This resolution is perfectThank you so much for your helpIt would have never happened without you This complaint has been resolved
Sincerely,
*** ***

Dear *** * ***,">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumupz.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-898-or [email protected]. Sincerely,Encante Beauty [email protected]

Dear *** * *** ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:***Our records indicate that *** * *** had already been processed a refund in the amount of $on 02/15/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-237-or [email protected],Encante Beauty [email protected]

I was reading that Dr oz and Jennifer Anistan were promoting this product!!! I orderedI am calling to cancelThis is such a scamAlready charged twice for shippingBe reading that they will charge me in days!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I still feel that the way this product is advertised should be illegal. I usually am not naïve enough to fall for something like this, I know there is no magic cream to take away wrinkles. The advertisement for this product I saw had a "live" video showing a normal, everyday person using this eye cream under one eye and in seconds there was a noticeable difference in the "bag" under her eye. It was interesting and for $I thought it would be fun to try it to see if it really did anything. If I had any idea I was going to be billed $I never would have ordered it. When I phoned the company to complain and was told I had agreed to the terms I did go back to the website and there is a very tiny light grey box that says "terms". When you click on that you do see the crazy terms you supposedly are agreeing to. However there is no box to check when ordering that says you have read and agree to the terms. Thanks to the Revdex.com that this lesson I learned didn't end up costing me $
Regards,
*** ***

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserummune.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-265-or [email protected] .Sincerely,Encante Beauty [email protected]