Encante Beauty Collection

Scam Free trial size items No return envelope Never billed Canceled immediatelyAfter many months of never receiving any communication from company I received a collection letter for $ The customer service representative was rude and insisted that I pay the full amount due I told her I didn't want it and would return it, after explainin the above She said, well then it's going to collection After requesting to speak to a supervisor I was told that the supervisor was in a meeting I guess there is only one supervisor in the entire company She was rude and ended the conversation by saying it was going to collection Check with the BBC before trying anything from this company

Dear [redacted] Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumpialife.org/toc.phpOur records indicate that [redacted] had already been processed a refund in the amount of $on 01/13/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-721-or [email protected],Encante Beauty Collection [email protected]

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.ancalaskin.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-345-or [email protected],Encante Beauty Collection [email protected]

Dear [redacted] ***,Our company, Encante Skin Serum and Eye Cream strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumplenz.org/We feel for our customers concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at $98.71or ***@suddenlink.net.Sincerely,Encante Skin Serum and Eye Cream***@suddenlink.net

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] - [redacted]

Dear [redacted] ,Our company, Encante Beauty Collection strives to make sure that our cus***ers are completely satisfied, therefore we take consumer complaints very seriouslyBefore cus***ers commit to our day free trial, our cus***ers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumzeni.org/Our records indicate that [redacted] ? purchased our trial product on 10/19/which ended on 12/03/2015.We understand our cus***er's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at 888-556-or [email protected],Encante Beauty Collection? [email protected]

Dear [redacted] , Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.fitagainyouth.com.Our records indicate that [redacted] had already been processed a refund in the amount of $on 07/31/ after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-239-or [email protected],Encante Beauty Collection [email protected]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] Although I really appreciate a refund in the amount of $I was charged twice in the amount of $after I cancelled my accountI feel so scammed by the way this company handled thingsThey do not tell you that you have to call seperate numbers for each item you orderI ordered the two products in one phone call!! I'm so angry that this company can get by with such shady practicesI'm out nearly $100.oo for garbageSure I missed the deadline to cancel one of the products because I was unaware of having to call a second number! (I've never heard of such a thing) This company found a loophole to dupe people and unfortunatley are getting away with it!!?

To [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Encante Eye and the Encante Skin) on a day trial basis back on 07/11/and paid the shipping and handling fees of $and $The trial expired on 07/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/26/$for the Encante Eye and $for the Encante SkinDue to no cancellation the autoship program took effectThe following month, on 08/26/the customer was charged again for both products in the amount of $for the Encante Eye, $for the Encante Skin, and shipped out two more products Customer had contacted our Customer Service on 09/30/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a courtesy refund of $for the Encante Skin and a courtesy refund of $for the Encante Eye charged on 08/26/which the customer acceptedHowever we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $charged on 08/26/and $charged on 07/26/for the Encante EyeWe will also be refunding the full refund of $charged on 07/26/for the Encante SkinHere are the refund confirmations: $Trans ID: [redacted] dated 10/17/ $Trans ID: [redacted] dated 10/17/$Trans ID: [redacted] dated 10/17/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Dear [redacted] ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected],Encante Beauty Collection? [email protected]

The same thing happened to me as in all of the other reviews DO NOT WASTE your money or time on this company They give FRAUD a whole different meaning WORST company ever to deal with As a senior citizen I am contacting the Attorney General office of California and the FBI in Virginia The local news in California and here in my hometown is also going to be contacted This company does not know who they messed with this time They will hate that they ever opened their doors

Dear [redacted] ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserummune.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-265-or [email protected] .Sincerely,Encante Beauty [email protected]

Dear [redacted] *** Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserummune.org/Our records indicate that [redacted] purchased our trial product on 11/23/which ended on 11/23/2015.We understand our customer's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at 866-265-or [email protected],Encante Beauty Collection [email protected]

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected],Encante Beauty Collection? [email protected]

I was scammed by Encante Ordered different products for $each trial sizes, that was in big red numbers Received bills for $and $on my Master card This is so deceitfulI would never pay this price for any beauty productand called themThe first number offered to nothing but cancell future shipments The 2nd number offered a very small amount to be returned to my charge I hope you can help me

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumzeni.org/ Our records indicate that [redacted] had already been processed a refund in the amount of $on 12/11/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-556-or [email protected],Encante Beauty [email protected]

Dear [redacted] ***, Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumvolite.com.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected],Encante Beauty Collection [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I contacted the phone number provided in the response and talked to a representativeI told him that the company was only agreeing to refund me for one of the products (Face Serum)and asked why the eye serum was not being refundedHe responded that he only had control over the face serum and provided me with the following phone number ( [redacted] )Even though they were ordered on the same advertisement and the same company he said they were two different places called the number and talked to representative that refused to discuss a refund and said it was over daysWhen I asked her for an address for the company, she said she wasn't allowed to give that outI searched the website and found the following address related to that phone numberEncante Beauty Collection P.OBox Santa Ana, CaI will close the case when I receive a refund to my home address for the face serum ($98.71)and the eye serum ($99.01) for a total of $I have closed the bank account that the original charge was processed,therefore a check to my home address for the entire amount will satisfy my complaint [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They did not take customer satisfaction seriously at the time of the conversation, I was forced to accept to pay 1/price for serum and 2/price for eye cream or I have to pay full price for free trial However, this is a free trial I should not be charged at all I did tell the customer service agent to return the items back, but they did not accept that eitherTheir customer service agents were horrible and were trained to be mean they hang up my phone calls multiple times Inconclusion, my full charges should be refunded Thank you Regards, [redacted] **

Dear [redacted] , Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: [redacted] Our records indicate that [redacted] had already been processed a refund in the amount of $on 02/15/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-237-or [email protected],Encante Beauty [email protected]