Encante Beauty Collection

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.faceserumdelfina.com/toc.phpOur records indicate that P Hess contacted our customer service team and verbally agreed to a partial refund of $on 01/16/2016.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 866-277-or [email protected] .Sincerely,Encante Beauty [email protected]

Dear [redacted] ***, Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumvolite.com/toc.php We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected] .Sincerely,Encante Beauty Collection [email protected]

Dear [redacted] ***,Our company, Encante Skin Serum and Eye Cream strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumplenz.org/ We feel for our customers concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at $98.71or ***@suddenlink.net.Sincerely,Encante Skin Serum and Eye Cream***@suddenlink.net

Dear [redacted] *** Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected] .Sincerely,Encante Beauty [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowre: Re: ID # [redacted] - Encante Beauty CollectionHad family health issue so have not been able to respond Feel the company should allow me to return the unopened product for a full refund They falsely advertised that Joy Behar was their representative & by the time she responded on her program on TV, I had purchased their product based on her association Therefore, I want to return their unopened product for a FULL refund[redacted] Regards, [redacted]

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumupz.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-898-or [email protected] .Sincerely,Encante Beauty [email protected]

Dear [redacted] ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.verafaceserum.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of ? $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-924-or [email protected],Encante Beauty Collection? [email protected]

Dear [redacted] ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: [redacted] Our records indicate that [redacted] had already been processed a refund in the amount of $on 02/15/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-237-or [email protected],Encante Beauty [email protected]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below They did not take customer satisfaction seriously at the time of the conversation, ? I was forced to accept to pay 1/price for serum and 2/price for eye cream or I have to pay full price for free trial? However, this is a free trial I should not be charged at all? I did tell the customer service agent to return the items back, but they ? did not accept that eitherTheir customer service agents were horrible and were trained to be mean they hang up my phone calls multiple times Inconclusion, my full charges should be refunded Thank you Regards, [redacted] **

Dear [redacted] , Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.eyecreamsoiv.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $99.01as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-348-or [email protected] .Sincerely,Lumare Skin [email protected]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below This only covers one charge but they also are charging me for the other item of $ ? and no mention of this is included? Regards, [redacted]

clarification on what your desired resolution from the company would be: sans-serif;">1) To refund the money to me My bank has file a fraud investigation, after I told them what was given to you2) The company needs to put more info on the boxes of their products & information on how to get in touch - not just a phone number, city & State3) When calling, the person on the other end needs to help all customers When asking for another person or supervisor, the action should be honored(remember: the customer is always right!) 4) The standards for paperwork should be enclosed in each package sent & how they are going to stay in touch with further offers, specials & products Free trial samples need solid clarifications, meaning to communicate such as the customer receives actual product, will need to pay full price, & will receive back full payment if the customer isn't satisfied w/ product5) I majored in Marketing & feel this company had all the classic systems of fraud!!!! I never received the agreed amount shipping bill receipt6) Everything about this transaction was wrong & needs reviewed by a business Marketing associateSorry [redacted] , my computer went down when I started to complete for you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.lumareskinserum.net/terms.html.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-263-or [email protected],Encante Beauty Collection [email protected]

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.verafaceserum.org/toc.php Our records indicate that Marilyn D Smith contacted our customer service team and verbally agreed to a partial refund of $on 12/18/2015.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at [redacted] or [email protected],Encante Beauty Collection [email protected]

Dear [redacted] ,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.eyecreamsoiv.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $99.01as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-348-or [email protected] .Sincerely,Lumare Skin? [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI would like to get a refund for both the charges they did without my authorization one for and the otherone for A total of Regards, [redacted]

Dear, [redacted] ***? ? Your Account hasn't been charged at allSince order is showing as declined.Sincerely,Encante Beauty Collection? [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would like to thank you for your work in resolving this issueI did not respond to your first email because I did not believe the refund had been madeIt has beenHowever I still believe the company's practices are deceitful and wish there were a way to amend or stop them. Sincerely, [redacted] Sent from my iPhone Regards, [redacted]

Dear [redacted] I [redacted] ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.glimmeretteskin.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-892-or [email protected],Encante Beauty Collection [email protected]