Encante Beauty Collection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below re: Re: ID # [redacted] - Encante Beauty CollectionHad family health issue so have not been able to respond Feel the company should allow me to return the unopened product for a full refund They falsely advertised that Joy Behar was their representative & by the time she responded on her program on TV, I had purchased their product based on her association Therefore, I want to return their unopened product for a FULL refund [redacted] Regards, [redacted]

Dear [redacted] , Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.eyecreamapin.comWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-308-or [email protected],Encante Beauty Collection [email protected]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I requested to return the Product., but was told I could not? The refund was for a shipment I refused to accept from the post office Regards, [redacted]

Dear [redacted] ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumpialife.org/toc.phpOur records indicate that [redacted] had already been processed a refund in the amount of $on 01/13/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-721-or [email protected],Encante Beauty Collection [email protected]

This has got to be the worst company ever Just like others I tied the product for the $and ended up being charged two separate charges of $and $for something I did not mean to order When you click on their adds be careful because there is no review your order process I have now been charged $and $without authorization and have had to close my debit card which is majorly inconvenient I wish I had read the reviews before I accepted the "free" product

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumsens.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-650-or [email protected],Encante Beauty Collection [email protected]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below On Dec22, 2015, I received and paid a $for a FREE SAMPLE of FaceSerum, and $for EyeCream, from EncanteSkinSerum&EyeCreamI DID NOT request/order or receive any more of their products On Jan6, 2016, I was charged, on my credit card $for DOK*VIMAEYECREAM, and $ for MCC*FACESERUM, Totaling $ No product was received On Feb5, 2016, I was again charged on my credit card,$and $99.01, for a total of $ A package arrived from the same company, which I immediately returned to Santa Ana, CA.,via UPS & U.S.P.SIt was returned to EncanteSkinSerum&EyeCream on Feb15, I want to be done with this company and have the January and February charges removed from my Discover Credit CardI do not have any of their products for which they are charging me Regards, [redacted]

Dear [redacted] ***, Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.faceserumdelfina.com/toc.phpOur records indicate that P Hess contacted our customer service team and verbally agreed to a partial refund of $on 01/16/2016.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 866-277-or [email protected] .Sincerely,Encante Beauty [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Attached is the Encante online ad showing $cost and stating free trial bottles regarding above referenced complaintI called Encante and they stated that the trial was days and they sent full size product bottles for the trial that must be paid for if not cancelledI did not receive notice from the company or Wells Fargo or credit card company that any payment attempt was made by Encante and declinedI only received a collection notice from Collect Pros for $Without prior invoice or warning Regards, [redacted]

Dear [redacted] , Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.youthbodyfull.com.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-415-or [email protected],Encante Beauty Collection [email protected]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I contacted the phone number provided in the response and talked to a representativeI told him that the company was only agreeing to refund me for one of the products (Face Serum)and asked why the eye serum was not being refundedHe responded that he only had control over the face serum and provided me with the following phone number ( [redacted] )Even though they were ordered on the same advertisement and the same company he said they were two different places? called the number and talked to representative that refused to discuss a refund and said it was over daysWhen I asked her for an address for the company, she said she wasn't allowed to give that outI searched the website and found the following address related to that phone numberEncante Beauty Collection P.OBox ? Santa Ana, CaI will close the case when I receive a refund to my home address for the face serum ($98.71)and the eye serum ($99.01) for a total of $I have closed the bank account that the original charge was processed,therefore a check to my home address for the entire amount will satisfy my complaint [redacted]

Dear [redacted] , Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.lumareskinserum.net.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-263-or [email protected],Encante Beauty [email protected]

Dear [redacted] , Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumcrys.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-721-or [email protected],Encante Beauty [email protected]

Dear [redacted] - [redacted] Our company Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumsunay.com/.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-280-or [email protected],Encante Beauty [email protected]

Dear [redacted] ***,Our company, Encante Beauty Collection ? strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.quorafaceserum.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-680-or [email protected],Encante Beauty [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you very much for your assistance I most appreciate your speedy service and I am very satisfied with the results.I can not thank you enough! [redacted] Regards, [redacted]

Dear [redacted] ,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumsens.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-650-or [email protected] .Sincerely,Lumare Skin? [email protected]

Dear [redacted] Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumyork.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-712-or [email protected],Encante Beauty Collection [email protected]

Dear [redacted] ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumcrys.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-721-or [email protected],Encante Beauty [email protected]

Dear [redacted] ***, Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.essifaceserum.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-866-or [email protected] .Sincerely,Encante Beauty Collection [email protected]