Encante Beauty Collection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumcrys.org/Our records indicate that *** * *** purchased our trial product on 10/08/which ended on 11/22/2015.We understand our customer's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at 866-721-or [email protected],Encante Beauty Collection [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumdelfina.com .Our records indicate that *** *** had already been processed a refund in the amount of $on 08/09/ after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-277-or [email protected],Encante Beauty Collection [email protected] us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Dec22, 2015, I received and paid a $for a FREE SAMPLE of FaceSerum, and $for EyeCream, from EncanteSkinSerum&EyeCreamI DID NOT request/order or receive any more of their products
On Jan6, 2016, I was charged, on my credit card $for DOK*VIMAEYECREAM, and $for MCC*FACESERUM, Totaling $No product was received
On Feb5, 2016, I was again charged on my credit card,$and $99.01, for a total of $
A package arrived from the same company, which I immediately returned to Santa Ana, CA.,via UPS & U.S.P.SIt was returned to EncanteSkinSerum&EyeCream on Feb15,
I want to be done with this company and have the January and February charges removed from my Discover Credit CardI do not have any of their products for which they are charging me
Regards,
*** ***

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.cleanerskin.net.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-229-or [email protected],Encante Beauty [email protected]

Scam Fraudulent advertising

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I appreciate the company processing the refund of $98.71, there remains a charge of $that they did not address, therefore this matter is not fully resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***,">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.youthbodyfull.com .Our records indicate that *** *** had already been processed a refund in the amount of $on 09/04/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-415-or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI still feel that the way this product is advertised should be illegal. I usually am not naïve enough to fall for something like this, I know there is no magic cream to take away wrinkles. The advertisement for this product I saw had a "live" video showing a normal, everyday person using this eye cream under one eye and in seconds there was a noticeable difference in the "bag" under her eye. It was interesting and for $I thought it would be fun to try it to see if it really did anything. If I had any idea I was going to be billed $I never would have ordered it. When I phoned the company to complain and was told I had agreed to the terms I did go back to the website and there is a very tiny light grey box that says "terms". When you click on that you do see the crazy terms you supposedly are agreeing to. However there is no box to check when ordering that says you have read and agree to the terms. Thanks to the Revdex.com that this lesson I learned didn't end up costing me $
Regards,
*** ***

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.zoomtoneskin.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-638-or [email protected],Encante Beauty [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I logged into the page referenced in this reply to meI NEVER saw any terms and conditions and therefore NEVER agreed to a subscription of any kindWhen I contacted my credit card provider, they did some research and told me that simply by continuing to the next page at some point when I was signing up for a SAMPLE, that, in itself, "checked me off" as agreeing to the subscriptionThis, in my opinion, should be illegalI had no idea it was happeningNever did I get a confirmation, and even the packing slip for the SAMPLE did not give any information about a subscription or about steps to cancel I want to know if both erroneous charges were removed from my credit card - the one in October and the one in NovemberIt is not clear in this reply
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The action is 50% correct, however there were two charges in questionOne was for and the other for Both items should be refunded for a total of
Regards,
*** ***

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.youthbodyfull.com.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-415-or [email protected],Encante Beauty Collection [email protected]

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.***/Our records indicate that *** * *** had already been processed a refund in the amount of $on 12/01/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-650-or [email protected],Encante Beauty [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I would like to thank you for your work in resolving this issueI did not respond to your first email because I did not believe the refund had been madeIt has beenHowever I still believe the company's practices are deceitful and wish there were a way to amend or stop them. Sincerely,*** ***Sent from my iPhone Regards,
*** ***