Encante Beauty Collection

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.youthbodyfull.com .Our records indicate that *** *** had already been processed a refund in the amount of $on 09/04/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-415-or [email protected],Encante Beauty Collection [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumsens.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-650-or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
This has been resolved after you contacted themThey emailed me and said I did not use them anythingThank you for your help! *** *** cell Regards,
*** ***

Dear *** ***,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our
autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.eyecreamsoiv.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $99.01as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-348-or [email protected] .Sincerely,Lumare Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I logged into the page referenced in this reply to meI NEVER saw any terms and conditions and therefore NEVER agreed to a subscription of any kindWhen I contacted my credit card provider, they did some research and told me that simply by continuing to the next page at some point when I was signing up for a SAMPLE, that, in itself, "checked me off" as agreeing to the subscriptionThis, in my opinion, should be illegalI had no idea it was happeningNever did I get a confirmation, and even the packing slip for the SAMPLE did not give any information about a subscription or about steps to cancel I want to know if both erroneous charges were removed from my credit card - the one in October and the one in NovemberIt is not clear in this reply
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I requested to return the Product., but was told I could not The refund was for a shipment I refused to accept from the post office
Regards,
*** ***

Dear *** * ***,">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI requested to return the Product., but was told I could not The refund was for a shipment I refused to accept from the post office
Regards,
*** ***

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumhi5.org/toc.php Our records indicate that *** *** contacted our customer service team and verbally agreed to a partial refund of $on 12/18/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at *** or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
To whom this may concern,Re ID# ***I have received credit from Encante Beauty Collection. I am thrilled thatthe Revdex.com was able to get involved in my dispute. Thank you for all yourhelp!
*** *** Regards,
*** ***

clarification on what your desired resolution from the company would be:1) To refund the money to me. My bank has file a fraud investigation, after I told them what was given to you.2) The company needs to put more info on the boxes of their products & information on how to get
in touch - not just a phone number, city & State.3) When calling, the person on the other end needs to help all customers. When asking for another person or supervisor, the action should be honored(remember: the customer is always right!)4) The standards for paperwork should be enclosed in each package sent & how they are going to stay in touch with further offers, specials & products. Free trial samples need solid clarifications, meaning to communicate such as the customer receives actual product, will need to pay full price, & will receive back full payment if the customer isn't satisfied w/ product.5) I majored in Marketing & feel this company had all the classic systems of fraud!!!! I never received the agreed amount shipping bill receipt.6) Everything about this transaction was wrong & needs reviewed by a business Marketing associate.Sorry ***, my computer went down when I started to complete for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The dollar amount is wrong ..should be a refund of $not $Thank you..there were items involved not just 1.
Regards,
*** ***

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.youthbodyfull.com.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-415-or [email protected],Encante Beauty Collection [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.facesuremrenov.org/toc.phpOur records indicate that *** *** had already been processed a refund in the amount of $on 05/09/ after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-237-or [email protected],Encante Beauty [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumdelfina.com .Our records indicate that *** *** had already been processed a refund in the amount of $on 08/09/ after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-277-or [email protected],Encante Beauty Collection [email protected] us why here

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products the Encante Skin and the Encante Eye on a day trial basis back on 11/17/and paid the shipping and handling fees of $and $The trial expired on 12/02/and due to the fact that the customer didn’t cancel they were charged $for the Encante Skin which was for the original shipmentWe also did attempt to bill the customer in the amount of $for the Encante EyeHowever, the payment was declined at time of processingCustomer had contacted our Customer Service on 02/29/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $for the Encante Skin which the customer acceptedUnfortunately, because the payment of $for the Encante Eye was never processedWe sent the balance owed to collections However we feel our customer’s concerns and do apologize for the inconvenience, thus we have contacted the collection agency and have had the balance removedPlease relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Attached is the Encante online ad showing $cost and stating free trial bottles regarding above referenced complaintI called Encante and they stated that the trial was days and they sent full size product bottles for the trial that must be paid for if not cancelledI did not receive notice from the company or Wells Fargo or credit card company that any payment attempt was made by Encante and declinedI only received a collection notice from Collect Pros for $Without prior invoice or warning.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis only covers one charge but they also are charging me for the other item of $ and no mention of this is included
Regards,
*** ***

Dear *** ***,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our
autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumnova.org/toc.phpOur records indicate that *** *** contacted our customer service team and verbally agreed to a partial refund of $on 11/27/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 855-237-or [email protected],Lumare Skin [email protected]