Encante Beauty Collection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have ordered product from this company that was free and only pay shipping I never ordered any more and never heard from them again until this letter from Collect Pros saying they were collecting from me This is a fraud and I will not pay it If I need to get an attorney, I will
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have ordered product from this company that was free and only pay shipping I never ordered any more and never heard from them again until this letter from Collect Pros saying they were collecting from me This is a fraud and I will not pay it If I need to get an attorney, I will
Regards,
*** ***

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumyork.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-712-or [email protected],Encante Beauty Collection [email protected]

Dear *** *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.essifaceserum.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-866-or [email protected] .Sincerely,Encante Beauty Collection [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.fitagainyouth.com.Our records indicate that *** *** had already been processed a refund in the amount of $on 07/31/ after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-239-or [email protected],Encante Beauty Collection [email protected]

Dear *** * ***, sans-serif">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumsunay.com/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-280-or [email protected],Encante Beauty Collection [email protected]

Dear *** ***,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our
autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.nuyouthskin.orgWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or support*** .Sincerely,Lumare Skin [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumi7m.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-487-or [email protected],Encante Beauty [email protected]

I would like a refund, of course, but their policy is to not give them and since I did not see the small print, but was assured it was there, I am probably not entitled to a refund, according to them They did not want the product back, even though it was unused, not even opened, so I can
understand why they will not give a refund I may not agree with it, but wish they had done things differently Just would like to have them have to have things in larger lettering, made plain to consumers in advance, and not have anyone else have to loose so much money as I did Thought I was going to spend $and ended up spending almost 10x that I am retired and that was a very expensive lesson Thank you for your help Totally understand if a refund or partial refund is not available, but hope others do not have to learn the lesson so expensively

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.facesuremrenov.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-237-or [email protected] .Sincerely,Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The website provided by Encante (https://www.faceserumzeni.org/) in their response back was not the one that was used to order their product. The website used in their promotion was http://encanteserum.com/ which does not have a box to check regarding their terms and conditions. In addition, when you click "Send My Trial" now the response received back states the page cannot be displayed. It appears the ordering page has been removed.The terms and conditions were not agreed to before the product was ordered. Therefore, the terms and conditions do not apply. The product ordered was Encante, not Zeni. This is a classic case of promising one item at one price, then charging a higher price. If the intent was to charge a higher price then it should have been communicated up front to begin with
Regards,
*** ***

Dear *** * ***, Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.nuyouthskin.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-823-or [email protected],Encante Beauty Collection [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.verafaceserum.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-924-or [email protected],Encante Beauty [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
My complaint has been resolved...the company did refund me....I'm sorry for the reply delay I just realized I was suppose to contact you THANK YOU SO MUCH FOR YOUR HELP..THANK YOU! Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.faceserumpialife.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-721-or [email protected],Encante Beauty Collection [email protected]

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumova.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-201-or [email protected],Encante Beauty Collection [email protected]

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Encante Eye and the Encante Skin) on a day trial basis back on 07/11/and paid the shipping and handling fees of $and $The trial expired on 07/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/26/$for the Encante Eye and $for the Encante SkinDue to no cancellation the autoship program took effectThe following month, on 08/26/the customer was charged again for both products in the amount of $for the Encante Eye, $for the Encante Skin, and shipped out two more productsCustomer had contacted our Customer Service on 09/30/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a courtesy refund of $for the Encante Skin and a courtesy refund of $for the Encante Eye charged on 08/26/which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $charged on 08/26/and $charged on 07/26/for the Encante EyeWe will also be refunding the full refund of $charged on 07/26/for the Encante SkinHere are the refund confirmations:$Trans ID:*** dated 10/17/ $Trans ID:*** dated 10/17/2016.$Trans ID:*** dated 10/17/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Dear *** * ***, sans-serif">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserummune.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-265-or [email protected] .Sincerely,Encante Beauty [email protected]