Encante Beauty Collection

Dear *** *** ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumcrys.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-721-or [email protected],Encante Beauty [email protected]

Dear *** * *** ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumiz.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-707-or [email protected],Encante Beauty Collection [email protected]

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumsunay.com/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-280-or [email protected],Encante Beauty Collection [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected] .Sincerely,Encante Beauty [email protected]

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumcrys.org/Our records indicate that *** * *** purchased our trial product on 10/08/which ended on 11/22/2015.We understand our customer's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at 866-721-or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
One of the charges has been refunded to my bank account However there is one other charge this company made for $which was automatically deducted from my bank account This charge also needs to be refunded Thanks for your help

Dear *** ***, Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.deverauxskin.com/toc2.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-996-or [email protected],Encante Beauty Collection [email protected]

Dear *** * ***, Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumiz.org/toc.phpOur records indicate that *** * *** contacted our customer service team and verbally agreed to a partial refund of $on 01/04/2016.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 855-707-or [email protected],Encante Beauty Collection [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.facesuremrenov.org/toc.phpOur records indicate that *** *** had already been processed a refund in the amount of $on 05/09/ after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-237-or [email protected],Encante Beauty [email protected]

I accepted a "free" offer for Encante saying all I had to pay was $shippingI wish I had read the other complaints 1st! My bank account was charged the $5.95, but then today I noticed a charge from a company I had never heard of for $98+ ! I found a phone # & called itI was told I missed the day deadline to cancel my subscriptionI was told I would not be refunded the 98+$ that I had no idea I owed! I was told they would cancel my subscription, get no further products nor charges! This company is one big scam!

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.youthbodyfull.com .Our records indicate that *** *** had already been processed a refund in the amount of $on 09/04/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-415-or [email protected],Encante Beauty Collection [email protected]

Dear *** *
***,
Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.verafaceserum.org/toc.php
Our records indicate that Marilyn D Smith contacted our customer service team and verbally agreed to a partial refund of $on 12/18/2015.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at *** or [email protected]
Sincerely,
Encante Beauty Collection
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Attached is the Encante online ad showing $cost and stating free trial bottles regarding above referenced complaintI called Encante and they stated that the trial was days and they sent full size product bottles for the trial that must be paid for if not cancelledI did not receive notice from the company or Wells Fargo or credit card company that any payment attempt was made by Encante and declinedI only received a collection notice from Collect Pros for $Without prior invoice or warning.
Regards,
*** ***

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected] .Sincerely,Encante Beauty Collection [email protected]

Dear *** ***, Your Account hasn't been charged at all since order is showing as declined in lime light.Sincerely,Encante Beauty Collection [email protected]

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumsens.org/toc.phpOur records indicate that *** * *** contacted our customer service team and verbally agreed to a partial refund of $on 12/01/2015.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 844-650-or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to get a refund for both the charges they did without my authorization one for and the otherone for A total of
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***, sans-serif">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/toc.php
We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I logged into the page referenced in this reply to meI NEVER saw any terms and conditions and therefore NEVER agreed to a subscription of any kindWhen I contacted my credit card provider, they did some research and told me that simply by continuing to the next page at some point when I was signing up for a SAMPLE, that, in itself, "checked me off" as agreeing to the subscriptionThis, in my opinion, should be illegalI had no idea it was happeningNever did I get a confirmation, and even the packing slip for the SAMPLE did not give any information about a subscription or about steps to cancel I want to know if both erroneous charges were removed from my credit card - the one in October and the one in NovemberIt is not clear in this reply
Regards,
*** ***