Encante Beauty Collection

Dear *** ***,Your Account hasn't been charged at all,since order is showing as declined.Sincerely,Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI have now received a refund of the amount charged to my account
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Thank you very much for your assistance. I most appreciate your speedy service and I am very satisfied with the results.I can not thank you enough!*** *** Regards,
*** ***

Dear *** ***, Your Account hasn't been charged at all since order is showing as declined in lime light.Sincerely,Encante Beauty Collection [email protected]

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Encante Eye and the Encante Skin) on a day trial basis back on 07/11/and paid the shipping and handling fees of $and $The trial expired on 07/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/26/$for the Encante Eye and $for the Encante SkinDue to no cancellation the autoship program took effectThe following month, on 08/26/the customer was charged again for both products in the amount of $for the Encante Eye, $for the Encante Skin, and shipped out two more productsCustomer had contacted our Customer Service on 09/30/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a courtesy refund of $for the Encante Skin and a courtesy refund of $for the Encante Eye charged on 08/26/which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $charged on 08/26/and $charged on 07/26/for the Encante EyeWe will also be refunding the full refund of $charged on 07/26/for the Encante SkinHere are the refund confirmations:$Trans ID:*** dated 10/17/ $Trans ID:*** dated 10/17/2016.$Trans ID:*** dated 10/17/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Dear *** ***, ">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.deverauxskin.com/toc2.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-996-or [email protected],Encante Beauty Collection [email protected]

Dear *** * *** ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumsens.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-650-or [email protected] .Sincerely,Encante Beauty [email protected]

Dear *** ***,">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.lumareskinserum.net/terms.html.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-263-or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserummune.org/Our records indicate that *** *** had already been processed a refund in the amount of $on 12/11/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-265-or [email protected],Encante Beauty [email protected]

Dear ** *** ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** ** ***Sincerely,Encante Beauty Collection***

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumi7m.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-487-or [email protected],Encante Beauty [email protected]

I too was scammed by the Encante Skin CareI was charged for the FREE trial in the amount of $I was NOT aware that a membership subscription was involved, and no where on the order form, do I recall seeing anything about it being a membershipThe next month I was charged $and $All three of these charges were listed on my credit card bill with different Company names, and none of them were EncanteWhich is very fishy!!!! Anyway, Now I have been charged a total of $I have cancelled the subcription, but was told by two of their employees, that I could not return any of the horrible products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Complaint Type:Billing or Collection IssuesselectProblem:This is a follow up to a previous complaint *** and I did receive notification that the company has "processed a refund in the amount of $99.01." I am still receiving dunning notices from the collection agency for $and I have not received the refundI have no idea if the refund which I still do not have is supposed to offset the $that the collection agency is asking forAm I going to receive a refund? Am I supposed to remit $once I do receive the refund? I certainly do not want my credit rating affected AT ALL by this travesty! I responded to the email from the Revdex.com within calendar days and asked the same question, but never received a responseThat was on September 28, 2016.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:Send me the refund and advise me if I am use those funds to send to the collection agencyDo Not touch my credit and please respondPlease stop the dunning notices from the collection agency!
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The action is 50% correct, however there were two charges in questionOne was for and the other for Both items should be refunded for a total of
Regards,
*** ***

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumzeni.org/ Our records indicate that *** * *** had already been processed a refund in the amount of $on 12/11/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-556-or [email protected],Encante Beauty [email protected]

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected] .Sincerely,Encante Beauty Collection [email protected]

I feel that Encante Skin doesn't conduct an honest business practiceInitially they sent me two products that did not work for meI contacted them & asked to be taken off their programThey sent me more product anywayI called to ask for information to return the unrequested product & they informed me that I COULD NOT return the product!
Encante's employee commented, "If you return the product, you won't be given your money back & you won't have any product, so you should just keep it." Repeatedly asking for a manager, I was FINALLY given codes to return the productsI did via registered mail, which the tracking showed my package arrived on April 2, Almost a month later, April 27, they credited me for ONE of the products minus a "restocking fee"
Today, May 13, 2016, I contacted my credit card company to inquire about the credit for the second item, there was no additional credit from EncanteI proceeded to call Encante Skin once again to request the remainder of my moneyThey informed me that they had reimbursed me the same day, April 27th for both items!
My credit card representative called Encante Skin with me on the line to inform them that the second credit never came throughThey insisted they put the credit throughMy credit card representative left the line to confer with their own dispute dept., while we waited for her return I was able to overhear other Encante employees speak with other customers just as they had with meApparently it is a common practice to bully their customers into keeping the product with no return possible & no credit offered!
MY SUGGESTION: DON'T DO BUSINESS WITH THIS COMPANY!!!!!!

Dear *** ***, sans-serif">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected],Encante Beauty Collection [email protected]

I didn't even order this eye cream and serum yet they charged me for full price after not notifying them before days were up to stop the auto ship.the serum came but not the cream..they insisted they both were sent and received..they decided to send me another free bottle of serum and eye cream which came..I never used the first serum and gave the second set of both to my daughterShe says the eye cream burned her eyes and left her face swollen in the eye area where she applied it..she threw them away and almost later and not even ordering them in the first place I am incredibly angry