Encante Beauty Collection

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.lumareskinserum.net.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-263-or [email protected],Encante Beauty [email protected]

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** * ***,Our company, Encante Beauty Collection ? strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.quorafaceserum.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-680-or [email protected],Encante Beauty [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumvolite.com.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected],Encante Beauty Collection? [email protected]

Dear *** ***,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our
autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.eyecreamsoiv.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $99.01as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-348-or [email protected] .Sincerely,Lumare Skin? [email protected]

Dear *** * ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected],Encante Beauty Collection? [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.youthbodyfull.com.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-415-or [email protected],Encante Beauty Collection? [email protected]

Dear *** *** ***,Our company, Encante Beauty Collection ? strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.eyecreamapin.comWe feel for our customer’s concerns, and have processed a refund in the amount of ? $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-308-or [email protected],Encante Beauty Collection? [email protected]

Dear *** ***,Our company, Encante Anti-aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.vimaeyecream.org/Our records indicate that *** *** had already been processed a refund in the amount of $on 11/14/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-650-*** or? [email protected],Encante Anti-aging [email protected]

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
On Dec22, 2015, I received and paid a $for a FREE SAMPLE of FaceSerum, and $for EyeCream, from EncanteSkinSerum&EyeCreamI DID NOT request/order or receive any more of their products
On Jan6, 2016, I was charged, on my credit card $for DOK*VIMAEYECREAM, and $ for MCC*FACESERUM, Totaling $ No product was received
On Feb5, 2016, I was again charged on my credit card,$and $99.01, for a total of $
A package arrived from the same company, which I immediately returned to Santa Ana, CA.,via UPS & U.S.P.SIt was returned to EncanteSkinSerum&EyeCream on Feb15,
I want to be done with this company and have the January and February charges removed from my Discover Credit CardI do not have any of their products for which they are charging me
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
? I would like to thank you for your work in resolving this issueI did not respond to your first email because I did not believe the refund had been madeIt has beenHowever I still believe the company's practices are? deceitful and wish there were a way to amend or stop them.? Sincerely,*** ***Sent from my iPhone? ? Regards,
*** ***

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for
our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumupz.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-898-or [email protected] .Sincerely,Encante Beauty [email protected]

Dear *** ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.lumareskinserum.net/terms.html.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-263-or [email protected],Encante Beauty Collection? [email protected]

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
They did not take customer satisfaction seriously at the time of the conversation, ? I was forced to accept to pay 1/price for serum and 2/price for eye cream or I have to pay full price for free trial? However, this is a free trial I should not be charged at all? I did tell the customer service agent to return the items back, but they ? did not accept that eitherTheir customer service agents were horrible and were trained to be mean they hang up my phone calls multiple times Inconclusion, my full charges should be refunded Thank you
Regards,
*** **

Dear *** **,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for
our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumdermaav.org/Our records indicate that *** ** contacted our customer service team and verbally agreed to a partial refund of $on 12/16/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 844-898-or [email protected],Encante Beauty Collection? [email protected]

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
This only covers one charge but they also are charging me for the other item of $ ? and no mention of this is included? Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
While I appreciate the company processing the refund of $98.71, there remains a charge of $that they did not address, therefore this matter is not fully resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Your are refunding 1/of the last order.? After paying for the trial for the eye cream of $5.99.? I read an article about what a scam this was & you don't even list the ingredients in the eye cream.? Before you charged me the $99.91, I returned the eye cream to you.I have a confirmation mail receipt that you received the eye cream that I shipped back to you at my own expense.? I didn't keep the product & yet I was charged $99.91Then you continue to ship the product the next month (I was warned of this on several websites that this was your practice).? So then I call & talk to a Customer Service Representative & she wouldn't even talk about the order I sent back that I was charged $99.91, allshe would talk about was refunding me a 1/of this last charge of $so she said she would refund $34.99.This is what I paid Trial cream for $5.99, then $even though I returned it & wrote a note to cancel any future orders, then I get charged another $99.91.? You have charged my credit card $& you offer to pay me $leaving me still charged $for cream I don't have.You think this is fair business practice, it is not!? It is a scam to get people's money!!? I have put a stop payment on your company because I can't trust you to not keep charging my account!!You owe me $for the first order I returned!!? Don't try to refund my card for it!? I want a check sent to my address.? I will still be out $for a cream that I sent back, so I still think you made money off of me!? If you don't refund me this money, then I'm going to go to SocialMedia & let everyone of my friends know about your company & what a scam you are & ask each of my friends to copy & share to all of their friends.? You know how fast that can spread!!!? I'm also going to respond on each of the websites that warn against your company & spread the word thatway like others have done!
Regards,
*** ***
*** *** ***
*** ** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
? ? Please be advised the company, Encante Beauty Collection has deposited the entire amount ($197.72) back into my bank accountI noticed? it when I checked my account on Friday August 5, 2016.? The first deposit? was made on? 08/02/there were two separate? deposits; $and? $49.51, totaling $The second deposit was made on 08/03/for $and $which totaling $These four deposits equaled the? refund I had requested from the company for the "free? sample products" they previously billed me.My question now is, how do I protect myself from Encante Beauty Collection, re-billing me at a later date after things cool down? Or even selling my banking information to another company? I do? check? my bank statement regularly, as it is recommendedMust? I close out this account and re-open another one? I think I have already answered my own questionThank you Revdex.com, for supporting me in settling this fraudulent practice.Sincerely,*** ***? ? ? Regards,
*** ***

Dear *** ***-***,Our company Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms &
conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumsunay.com/.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-280-or [email protected],Encante Beauty [email protected]