Encante Beauty Collection

Dear [redacted] [redacted] ,
" background-">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:[redacted]Our records indicate that [redacted] [redacted] had already been processed a refund in the amount of $on 02/15/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-237-or [email protected],Encante Beauty [email protected]

Dear [redacted],
"">Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.eyecreamsoiv.org/toc.phpWe feel for our customer's concerns, and have processed a refund in the amount of $99.01as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-348-or [email protected] .Sincerely,Lumare Skin [email protected]

To [redacted]:
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products the Encante Skin and the Encante Eye on a day trial basis back on 11/17/and paid the shipping and handling fees of $and $The trial expired on 12/02/and due to the fact that the customer didn't cancel they were charged $for the Encante Skin which was for the original shipmentWe also did attempt to bill the customer in the amount of $for the Encante EyeHowever, the payment was declined at time of processing
Customer had contacted our Customer Service on 02/29/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 50% courtesy refund of $for the Encante Skin which the customer acceptedUnfortunately, because the payment of $for the Encante Eye was never processedWe sent the balance owed to collections
However we feel our customer's concerns and do apologize for the inconvenience, thus we have contacted the collection agency and have had the balance removed
Please relay this information to our customer and feel free to let us know should you have further questions

Dear [redacted], sans-serif; font-size: small;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumsens.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 844-650-6013 or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This only covers one charge but they also are charging me for the other item of $ 98.71  and no mention of this is included.  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. re: Re: ID # [redacted]- Encante Beauty CollectionHad family health issue so have not been able to respond.  Feel the company should allow me to return the unopened product for a full refund.  They falsely advertised that Joy Behar was their representative & by the time she responded on her program on TV, I had purchased their product based on her association  Therefore, I want to return their unopened product for a FULL refund.[redacted]
Regards,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Encante Eye and the Encante Skin) on a 14 day trial basis back on 08/08/2016 and paid the shipping and handling fees of $5.95 and $5.95. The trial expired on 08/29/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/29/2016 $98.71. Due to no cancellation the autoship program took effect. The following month, on 09/29/2016 the customer was charged again in the amount of $98.71 and shipped out another product.Customer contacted our Customer Service on 10/25/2016 and requested for the subscription to be cancelled, which we did. However, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 08/29/2016 in the amount of $98.71 for any misunderstanding when placing the order. We will also be issuing a refund for the charge on 09/29/2016 in the amount of $98.71. Here are the refund confirmations:$98.71 Trans ID:[redacted] dated 12/08/2016. $98.71 Trans ID:[redacted] dated 12/08/2016.Please relay this information to our customer and feel free to let us know should you have further questions.--Encante Toll Free Customer Care: ([redacted] [redacted]{#HS:289171466-833440#}

Dear [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions...

for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://faceserumvillaire.com/We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-291-1461 or [email protected] .Sincerely,Encante Beauty [email protected]

Dear [redacted] [redacted],Our company, Encante Beauty Collection  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.quorafaceserum.org/We feel for our customer’s concerns, and have processed a refund in the amount of $99.01 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 888-680-8482 or [email protected],Encante Beauty [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The company has refunded the amounts of both $99.01 and $98.71, as I requested.This resolution is perfect. Thank you so much for your help. It would have never happened without you.  This complaint has been resolved.
Sincerely,
[redacted]

Dear [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for...

our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumdermaav.org/Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $49.36 on 12/16/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 844-898-9715 or [email protected],Encante Beauty Collection [email protected]

Dear [redacted] I [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.glimmeretteskin.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-892-4202 or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted the phone number provided in the response and talked to a representative. I told him that the company was only agreeing to refund me for one of the products (Face Serum)and asked why the eye serum was not being refunded. He responded that he only had control over the face serum and provided me with the following phone number ([redacted]). Even though they were ordered on the same advertisement and the same company he said they were two different places.  called the number and talked to representative that refused to discuss a refund and said it was over 30 days. When I asked her for an address for the company, she said she wasn't allowed to give that out. I searched the website and found the following address related to that phone number. Encante Beauty Collection P.O. Box 25380  Santa Ana, Ca. 92799 I will close the case when I receive a refund to my home address for the face serum ($98.71)and the eye serum ($99.01) for a total of $197.72. I have closed the bank account that the original charge was processed,therefore a check to my home address for the entire amount will satisfy my complaint.
[redacted]

Dear [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions...

for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.lumareskinserum.net/terms.html.We feel for our customer’s concerns, and have processed a refund in the amount of $99.01 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 888-263-6216 or [email protected],Encante Beauty Collection [email protected].

Dear [redacted], sans-serif; font-size: small;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumupz.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 844-898-9717 or [email protected] .Sincerely,Encante Beauty [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Complaint Type:Billing or Collection IssuesselectProblem:This is a follow up to a previous complaint [redacted] and I did receive notification that the company has "processed a refund in the amount of $99.01." I am still receiving dunning notices from the collection agency for $98.71 and I have not received the refund. I have no idea if the refund which I still do not have is supposed to offset the $98.71 that the collection agency is asking for. Am I going to receive a refund? Am I supposed to remit $98.71 once I do receive the refund? I certainly do not want my credit rating affected AT ALL by this travesty! I responded to the email from the Revdex.com within 5 calendar days and asked the same question, but never received a response. That was on September 28, 2016.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:Send me the refund and advise me if I am use those funds to send to the collection agency. Do Not touch my credit and please respond. Please stop the dunning notices from the collection agency! 
Regards,
[redacted]

Dear [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for...

our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumpialife.org/toc.phpOur records indicate that [redacted] had already been processed a refund in the amount of $98.71 on 01/13/2016 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-721-2863 or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The website provided by Encante (https://www.faceserumzeni.org/) in their response back was not the one that was used to order their product.  The website used in their promotion was http://encanteserum.com/ which does not have a box to check regarding their terms and conditions.  In addition, when you click "Send My Trial" now the response received back states the page cannot be displayed.  It appears the ordering page has been removed.The terms and conditions were not agreed to before the product was ordered.  Therefore, the terms and conditions do not apply.  The product ordered was Encante, not Zeni.  This is a classic case of promising one item at one price, then charging a higher price.  If the intent was to charge a higher price then it should have been communicated up front to begin with.
Regards,
[redacted]

I ordered the serum and eye samples, I called to cancel the auto ship per the phone number given on the packing slip and was told I would incur no further charges. I was then billed 39.97 for a really tiny lip plumper and 99.07 for an eye cream. When I called the company I was told I would have had to call the phone number for each product to cancel it. When I explained that I called the number on the packing slip they got very rude and short with me. The man I spoke with at their dispute department even told me that I basically lied and had not called to cancel! I called back and spoke with [redacted], who told me that he had "on record" that I had spoken to [redacted] when I cancelled! RUDE, unapologetic people. Will put the screws to you to get their money!

Dear [redacted],Our company, Encante Skin Serum and Eye Cream strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumplenz.org/We feel for our customers concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at $98.71or [redacted]@suddenlink.net.Sincerely,Encante Skin Serum and Eye Cream[redacted]@suddenlink.net