Encante Beauty Collection

Dear [redacted], sans-serif; font-size: small;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumplenz.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $99.01 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-207-4451 or [email protected] .Sincerely,Encante Beauty Collection [email protected]

Dear [redacted], font-family: arial, sans-serif;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.zoomtoneskin.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-638-6708 or [email protected],Encante Beauty [email protected]

Dear [redacted] [redacted], sans-serif; font-size: small;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://faceserumyork.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $99.01 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-712-7976 or [email protected],Encante Beauty Collection [email protected]

clarification on what your desired resolution from the company would be:1)  To refund the money to me.  My bank has file a fraud investigation, after I told them what was given to you.2)  The company needs to put more info on the boxes of their products & information on how to get...

in touch - not just a phone number, city & State.3)  When calling, the person on the other end needs to help all customers.  When asking for another person or supervisor, the action should be honored. (remember: the customer is always right!)4)  The standards for paperwork should  be enclosed in each package sent & how they are going to stay in touch with further offers, specials & products.  Free trial samples need solid clarifications, meaning to communicate such as the customer receives actual product, will need to pay full price, & will receive back  full payment if the customer isn't  satisfied w/ product.5)  I majored in Marketing & feel this company had all the classic systems of fraud!!!!  I never received the agreed amount shipping bill receipt.6)  Everything about this transaction was wrong & needs reviewed by a business Marketing associate.Sorry [redacted], my computer went down when I started to complete for you.

I signed up for a 'free trial' of this product and provided my credit card information for the shipping of $5.95 (my mistake!). I received the products and immediately had problems with them - allergic reactions. I discontinued use.
I received a package in the mail a couple weeks later of the same product. I should have called then but there was no information in the package other than the 2 products.
Recently I received another shipment, no billing invoice but there was a packing list this time with a phone number. I just called and cancelled.
The main complaint I have is I had no idea I was signing up for a subscription of these products. I do not believe it was on the website at the time I ordered. If it was, it was buried. My 2nd complaint is the way the product is shipped without any information. I see according to these other complaints that others did not realize this subscription either.
They have offered me a partial refund but that hardly makes up for the $400 - what a scam.

Dear [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions...

for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.quorafaceserum.org/  Our records indicate that [redacted]  purchased our trial product on 10/08/2015  which ended on 11/22/2015 .We understand [your/our customer's concerns], however, at this time, (customer)’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $98.71 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us know if you should have any further questions at 888-680-8482 or [email protected],Encante Beauty [email protected]

Dear [redacted] [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions...

for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.ancalaskin.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 888-345-9819 or [email protected],Encante Beauty Collection [email protected].

Dear [redacted],
sans-serif; font-size: small;">
Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumhi5.org/toc.php Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $74.03 on 12/18/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at [redacted] or [email protected].
Sincerely,Encante Beauty Collection [email protected]

Dear [redacted], rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; background-color: rgb(255, 255, 255);">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://www.faceserumpialife.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-721-2863 or [email protected],Encante Beauty Collection [email protected]

The same thing happened to me as in all of the other reviews. DO NOT WASTE your money or time on this company. They give FRAUD a whole different meaning. WORST company ever to deal with. As a senior citizen I am contacting the Attorney General office of California and the FBI in Virginia. The local news in California and here in my hometown is also going to be contacted. This company does not know who they messed with this time. They will hate that they ever opened their doors.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
re: Re: ID # [redacted]- Encante Beauty CollectionHad family health issue so have not been able to respond.  Feel the company should allow me to return the unopened product for a full refund.  They falsely advertised that Joy Behar was their representative & by the time she responded on her program on TV, I had purchased their product based on her association  Therefore, I want to return their unopened product for a FULL refund.
[redacted]
Regards,
[redacted]

Dear [redacted] [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserummune.org/Our records indicate that [redacted] [redacted] purchased our trial product on 11/23/2015 which ended on 11/23/2015.We understand our customer's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $39.97 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us know if you should have any further questions at 866-265-3091 or [email protected],Encante Beauty Collection [email protected]

Dear [redacted],Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumsens.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 844-650-6013 or [email protected] .Sincerely,Lumare Skin [email protected]

Dear [redacted], sans-serif; font-size: small;">Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumnova.org/toc.phpOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $34.55 on 11/27/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 855-237-6348 or [email protected],Lumare Skin [email protected]

Dear [redacted], rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; background-color: rgb(255, 255, 255);">Our company, Encante Anti-aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://www.vimaeyecream.org/Our records indicate that [redacted] had already been processed a refund in the amount of $89.77 on 11/14/2015 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 844-650-[redacted] or [email protected],Encante Anti-aging [email protected]

Dear [redacted] [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumsens.org/toc.phpOur records indicate that [redacted] [redacted] contacted our customer service team and verbally agreed to a partial refund of  $24.67 on 12/01/2015.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 844-650-6013 or [email protected],Encante Beauty Collection [email protected]

Do NOt buy this product it is a scam. I purchased it for $5 each for wrinkle cream and $5 for Eye cream. I got charged $98.71 and $99.01 14 days later. When I contacted them the lady names [redacted] Employee #322 was extremely rude refused to let me speak to a manager or transfer my call. Said she would cancel one item and refund me $35 however I would have to call back to cancel the other item.

Dear [redacted] [redacted] ,Your Account hasn't been charged at all,since order is showing as declined.Sincerely,Encante Beauty Collection [email protected]

Dear [redacted] [redacted], sans-serif; font-size: small;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumova.org/
We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-201-0462 or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]