Encante Beauty Collection

Dear [redacted], sans-serif; font-size: small;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumpialife.org/toc.phpOur records indicate that [redacted] had already been processed a refund in the amount of $98.71 on 01/13/2016 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-721-2863 or [email protected],Encante Beauty Collection [email protected]

Dear [redacted] [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.verafaceserum.org/toc.php Our records indicate that Marilyn D Smith contacted our customer service team and verbally agreed to a partial refund of $24.75 on 12/18/2015.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at [redacted] or [email protected]. Sincerely,Encante Beauty Collection [email protected].

Dear [redacted],Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumvlexy.orgWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-427-0999 or [email protected] .Sincerely,Lumare Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to get a refund for both the charges they did without my authorization one for 98.71 and the otherone for 99.01. A total of 197.72
Regards,
[redacted]

I agree with all the previous negative reviews. Chase just put a hold on the Encante charges (York shows up on credit card statements.) I can't believe this is Joy Behar's company! I ordered the 2 free trial products for shipping and handling only, but they charged me another 39.95 for a product I declined. Called them & was told I wouldn't be charged for the extra 39.95. Now I have a 9901 charge and a 78.00 charge from same company. I'm glad Chase fraud unit caught it. However I am the one who has to call Encante, since I supposedly agreed to their "subscription". Never signed up for this. BTW, I placed this order from an ad in well-known magazine.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I was reimbursed for the  $98.71 and $99.01 withdrew from my checking account in January 2016.  However, the funds deducted from my checking on December 8 in the amounts of $98.71 and $99.01 were not refunded and I never received the product.  I don't understand how I can be billed for something I did not receive.  I feel strongly that I should be reimbursed $197.72.  I did receive the initial 2 bottles (1) eye cream and (1) face serum in October for what I was led to believe I was going to be charged $5.95 for each product.  I was charged $5.95 for shipping of each product and in early November I was charged the full amount of $197.72 (what a shock).  Basically, I have been charged a total $595.82 of which they have reimbursed me $197.72-- I feel I should be reimbursed  for the December 8 funds of $197.72.  I don't understand how I can be charged for something that was never received.   It's bad enough I was charged the full price of $197.72 in November for what I was led to believe was going to be  $11.90  for shipping charges.    They should be reimburse me for November and December for a total of $395.44.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumnova.org/toc.phpOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $34.55 on 11/27/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 855-237-6348 or [email protected],Lumare Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 My complaint has been resolved...the company did refund me....I'm sorry for the reply delay I just realized I was suppose to contact you THANK YOU SO MUCH FOR YOUR HELP..THANK YOU! Regards,
[redacted]

Dear [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.youthbodyfull.com.We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 888-415-3578 or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
I would like to thank you for your work in resolving this issue. I did not respond to your first email because I did not believe the refund had been made. It has been. However I still believe the company's practices are 
deceitful and wish there were a way to amend or stop them. 
Sincerely,[redacted]Sent from my iPhone
 
 
Regards,
[redacted]

Dear [redacted],Your Account hasn't been charged at all,since order is showing as declined.Sincerely,Encante Beauty Collection [email protected]

I was scammed by Encante. Ordered 2 different products for $5.99 each trial sizes, that was in big red numbers. Received bills for $98.71 and $99.01 on my Master card. This is so deceitful. I would never pay this price for any beauty product. and called them. The first number offered to nothing but cancell future shipments. The 2nd number offered a very small amount to be returned to my charge. I hope you can help me.

Dear [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of  $99.01 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-291-1461 or [email protected],Encante Beauty Collection [email protected]

Dear [redacted], font-family: arial, sans-serif;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.fitagainyouth.com.Our records indicate that [redacted]   had already been processed a refund in the amount of $98.71 on 07/31/2016  after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 888-239-5986 or [email protected],Encante Beauty Collection [email protected]

Dear [redacted], sans-serif; font-size: small;">Our company, Encante Beauty Collection  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.quorafaceserum.org/We feel for our customer’s concerns, and have processed a refund in the amount of $99.01 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 888-680-8482 or [email protected],Encante Beauty [email protected]

Dear [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.[redacted]/Our records indicate that [redacted] had already been processed a refund in the amount of $98.71 on 12/01/2015 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 844-650-6012 or [email protected],Encante Beauty [email protected]

Dear [redacted], sans-serif; font-size: small;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserummune.org/Our records indicate that [redacted] had already been processed a refund in the amount of $98.71 on 12/11/2015 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-265-3091 or [email protected],Encante Beauty [email protected]

Dear [redacted] [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserummune.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-265-3091 or [email protected] .Sincerely,Encante Beauty [email protected]

Dear [redacted],
Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://www.faceserumdelfina.com/toc.phpOur records indicate that P Hess contacted our customer service team and verbally agreed to a partial refund of  $64.36 on 01/16/2016.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 866-277-6352 or [email protected] .Sincerely,Encante Beauty [email protected]