Encante Beauty Collection

Dear [redacted] , sans-serif; font-size: small;">Our company, Encante Beauty Collection  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumiz.org/We feel for our customer’s concerns, and have processed a refund in the amount of $99.01 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-707-0633 or [email protected],Encante Beauty Collection [email protected]

Dear [redacted],Our company Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://faceserumsunay.com/.We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-280-3308 or [email protected],Encante Beauty [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear,
sans-serif; background-color: rgb(255, 255, 255);">[redacted]  Your Account hasn't been charged at all. Since order is showing as declined.Sincerely,Encante Beauty Collection [email protected]

Dear [redacted],Our company, Encante Beauty Collection  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumdermaav.org/We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted]or [email protected],Encante Beauty Collection [email protected]

Dear [redacted], sans-serif; font-size: small;">Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.nuyouthskin.orgWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or support[redacted] .Sincerely,Lumare Skin [email protected]

Dear [redacted] I [redacted], font-family: arial, sans-serif;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.glimmeretteskin.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-892-4202 or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
To whom this may concern,Re ID# [redacted]I have received credit from Encante Beauty Collection.  I am thrilled thatthe Revdex.com was able to get involved in my dispute.  Thank you for all yourhelp!
[redacted]  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
 Please be advised the company, Encante Beauty Collection has deposited the entire amount ($197.72) back into my bank account. I noticed it when I checked my account on Friday August 5, 2016. The first deposit was made on 08/02/2016 there were two separate deposits; $49.20 and  $49.51, totaling $98.71. The second deposit was made on 08/03/2016 for $49.36 and $49.65 which totaling $99.01. These four deposits equaled the refund I had requested from the company for the "free sample products" they previously billed me.
My question now is, how do I protect myself from Encante Beauty Collection, re-billing me at a later date after things cool down? Or even selling my banking information to another company? I do check my bank statement regularly, as it is recommended. Must I close out this account and re-open another one? I think I have already answered my own question. Thank you Revdex.com, for supporting me in settling this fraudulent practice.
Sincerely,
[redacted]
 
 
 
Regards,
[redacted]

Ordered the skin cream and eye serum after seeing that it was backed by Dr Oz (which I don't think is true). Tried both products once I received them and my skin immediately turned red and started burning. Called & cancelled trial. 6 months later I receive a letter from a collection agency stating that I owe $200 for the cream and serum. Not once did I receive a letter from Encante stating I even had a balance, which would have been strange since I cancelled the trial! Called Encante to inquire about this alleged debt and they have no record of me canceling but they do show my credit card being cancelled. It's the same card I use every day and it's cancelled in their system but they don't have record of me canceling?? Seem strange to anyone else?? Encante told me that they are such a big company with so many customers they don't have time to reach out to inform them of a problem with billing, etc so they just send them to a collection agency to do their dirt work. Reads SCAM to me. This company and their products need to be investigated and potentially shut down. They are robbing people blind with a bad product and shady business practices.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They did not take customer satisfaction seriously at the time of the conversation,  I was forced to accept to pay 1/2 price for serum and 2/3 price for eye cream or I have to pay full price for free trial.  However, this is a free trial I should not be charged at all.  I did tell the customer service agent to return the items back, but they  did not accept that either. Their customer service agents were horrible and were trained to be mean . they hang up my phone calls multiple times . Inconclusion, my full charges should be refunded . Thank you
Regards,
[redacted]

Dear [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.fitagainyouth.com.Our records indicate that [redacted]   had already been processed a refund in the amount of $98.71 on 07/31/2016  after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 888-239-5986 or [email protected],Encante Beauty Collection [email protected]

Dear [redacted] , font-family: arial, sans-serif;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumcrys.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-721-1992 or [email protected],Encante Beauty [email protected]

Dear [redacted], sans-serif; font-size: small;">Our company, Encante Beauty Collection  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumdermaav.org/We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted]or [email protected],Encante Beauty Collection [email protected]

Dear [redacted] [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://faceserumyork.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $99.01 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-712-7976 or [email protected],Encante Beauty Collection [email protected]

Dear [redacted], sans-serif; font-size: small;"> Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumiz.org/toc.phpOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $34.65 on 01/04/2016.Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 855-707-0633 or [email protected],Encante Beauty Collection [email protected]

Dear [redacted], small; font-family: arial, sans-serif;">Our company Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://faceserumsunay.com/.We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-280-3308 or [email protected],Encante Beauty [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I contacted the phone number provided in the response and talked to a representative. I told him that the company was only agreeing to refund me for one of the products (Face Serum)and asked why the eye serum was not being refunded. He responded that he only had control over the face serum and provided me with the following phone number ([redacted]). Even though they were ordered on the same advertisement and the same company he said they were two different places.  called the number and talked to representative that refused to discuss a refund and said it was over 30 days. When I asked her for an address for the company, she said she wasn't allowed to give that out. I searched the website and found the following address related to that phone number. Encante Beauty Collection P.O. Box 25380  Santa Ana, Ca. 92799 I will close the case when I receive a refund to my home address for the face serum ($98.71)and the eye serum ($99.01) for a total of $197.72. I have closed the bank account that the original charge was processed,therefore a check to my home address for the entire amount will satisfy my complaint.
[redacted]

Dear [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions...

for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumsens.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 844-650-6013 or [email protected],Encante Beauty Collection [email protected]