Encante Beauty Collection

Dear [redacted], sans-serif; font-size: small;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://faceserumvillaire.com/We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-291-1461 or [email protected] .Sincerely,Encante Beauty [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 Thank you very much for your assistance.  I most appreciate your speedy service and I am very satisfied with the results.I can not thank you enough![redacted] Regards,
[redacted]

Dear [redacted] , font-family: arial, sans-serif;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumcrys.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $99.01 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-721-1992 or [email protected] .Sincerely,Encante Beauty Collection [email protected]

Dear [redacted],Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions...

for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.lumareskinserum.net.We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 888-263-6216 or [email protected],Encante Beauty [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company deducted more than $300.00 from my card as I have broke it down on my initial complaint.  Again, I would like full refund and a return label for me to ship back the products I did not order.I never checked off a box for me to commit to an on going shipment. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Your are refunding 1/3 of the last order.  After paying for the trial for the eye cream of $5.99.  I read an article about what a scam this was & you don't even list the ingredients in the eye cream.  Before you charged me the $99.91, I returned the eye cream to you.I have a confirmation mail receipt that you received the eye cream that I shipped back to you at my own expense.  I didn't keep the product & yet I was charged $99.91Then you continue to ship the product the next month (I was warned of this on several websites that this was your practice).  So then I call & talk to a Customer Service Representative & she wouldn't even talk about the order I sent back that I was charged $99.91, allshe would talk about was refunding me a 1/3 of this last charge of $99.91 so she said she would refund $34.99.This is what I paid Trial cream for $5.99, then $99.91 even though I returned it & wrote a note to cancel any future orders, then I get charged another $99.91.  You have charged my credit card $205.81 & you offer to pay me $34.99 leaving me still charged $170.90 for cream I don't have.You think this is fair business practice, it is not!  It is a scam to get people's money!!  I have put a stop payment on your company because I can't trust you to not keep charging my account!!You owe me $99.91 for the first order I returned!!  Don't try to refund my card for it!  I want a check sent to my address.  I will still be out $65.00 for a cream that I sent back, so I still think you made money off of me!  If you don't refund me this money, then I'm going to go to SocialMedia & let everyone of my friends know about your company & what a scam you are & ask each of my friends to copy & share to all of their friends.  You know how fast that can spread!!!  I'm also going to respond on each of the websites that warn against your company & spread the word thatway like others have done!
Regards,
[redacted]
[redacted]
[redacted]

I have ordered many products and services online without a problem, but this time was different. The ad I ordered from (http://encanteserum.com/) uses the words "trial offer" and for $11.90, I would receive an eye cream and a serum. The $11.90 was to cover shipping and handling costs for two products at $5.95 each. The company, Encante Beauty Collection from Santa Ana, CA, used the payment for shipping and handling to gain access to my account, and within 12 days had charged $99.01 for one item and $98.71 for the other item. I did not authorize these charges, nor was I informed that I was put on an "auto Ship" status, and the products would be shipped andmy account charged on a monthly basis. Since this was an unexpected charge, I did not have enough funds in my account to cover it, and my bank added two $39.00 fees for paying the items when insufficient funds were present. As a result, I had to cancel my debit card so no other charges could be drawn from it. If you look at the ad, you will see that it is misleading. It makes the consumer think that they are paying for shipping and handling charges only, and no notice that this is an "auto ship" situation, now how much the serum and cream will cost, nor deadlines for return of the products are present. No terms are stated whatsoever. The items are extremely overpriced and do not work as advertised. I assumed that I would receive trial size offers, which were mine to keep whether I orderedhte product or not. I have contacted the company to cancel my order, to return the products (which they did not allow), and to request my money back. I have not yet heard from them. This is fraudulent practice, and they should not be allowed to operate this way.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I appreciate the company processing the refund of $98.71, there remains a charge of $99.01 that they did not address, therefore this matter is not fully resolved.
Regards,
[redacted]

Dear [redacted] [redacted],  sans-serif; font-size: small;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.nuyouthskin.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-823-2469 or [email protected],Encante Beauty Collection [email protected]

Dear [redacted], font-family: arial, sans-serif;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.youthbodyfull.com.We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 888-415-3578 or [email protected],Encante Beauty Collection [email protected]

Dear [redacted], font-family: arial, sans-serif;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumvolite.com/toc.php  We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-291-1464 or [email protected] .Sincerely,Encante Beauty Collection [email protected]

Dear [redacted],Our company, Encante Skin Serum...

and Eye Cream strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumplenz.org/
We feel for our customers concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at $98.71or [redacted]@suddenlink.net.Sincerely,Encante Skin Serum and Eye Cream[redacted]@suddenlink.net

Dear [redacted], font-family: arial, sans-serif;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.youthbodyfull.com.We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 888-415-3578 or [email protected],Encante Beauty Collection [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Although I really appreciate a refund in the amount of $99.01 I was charged twice in the amount of $198.02 after I cancelled my account. I feel so scammed by the way this company handled things. They do not tell you that you have to call seperate numbers for each item you order. I ordered the two products in one phone call!! I'm so angry that this company can get by with such shady practices. I'm out nearly $100.oo for garbage. Sure I missed the deadline to cancel one of the products because I was unaware of having to call a second number! (I've never heard of such a thing) This company found a loophole to dupe people and unfortunatley are getting away with it!!

Dear [redacted], font-family: arial, sans-serif;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.lumareskinserum.net.We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 888-263-6216 or [email protected],Encante Beauty [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

clarification on what your desired resolution from the company would be:
sans-serif;">1)  To refund the money to me.  My bank has file a fraud investigation, after I told them what was given to you.
2)  The company needs to put more info on the boxes of their products & information on how to get in touch - not just a phone number, city & State.
3)  When calling, the person on the other end needs to help all customers.  When asking for another person or supervisor, the action should be honored. (remember: the customer is always right!)
4)  The standards for paperwork should  be enclosed in each package sent & how they are going to stay in touch with further offers, specials & products.  Free trial samples need solid clarifications, meaning to communicate such as the customer receives actual product, will need to pay full price, & will receive back  full payment if the customer isn't  satisfied w/ product.
5)  I majored in Marketing & feel this company had all the classic systems of fraud!!!!  I never received the agreed amount shipping bill receipt.
6)  Everything about this transaction was wrong & needs reviewed by a business Marketing associate.
Sorry [redacted], my computer went down when I started to complete for you.

Dear [redacted], font-family: arial, sans-serif;">Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.essifaceserum.org/We feel for our customer’s concerns, and have processed a refund in the amount of $99.01 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 844-866-9158 or [email protected] .Sincerely,Encante Beauty Collection [email protected]

Dear [redacted], sans-serif; font-size: small;">Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumsens.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 844-650-6013 or [email protected] .Sincerely,Lumare Skin [email protected]

Dear [redacted] , sans-serif; font-size: small;">Our company, Encante Beauty Collection strives to make sure that our cus[redacted]ers are completely satisfied, therefore we take consumer complaints very seriously. Before cus[redacted]ers commit to our 14 day free trial, our cus[redacted]ers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumzeni.org/
Our records indicate that [redacted]  purchased our trial product on 10/19/2015 which ended on 12/03/2015.We understand our cus[redacted]er's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $99.01 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us know if you should have any further questions at 888-556-9252 or [email protected],Encante Beauty Collection [email protected]