Endurance Warranty Services, L.L.C.

I convinced my husband to get a warranty because we had recently paid some large repairs out of pocketI'm absolutely glad I did, because the repairs kept comingI spoke with Ashley because we needed help with the rental car while the vehicle was being worked onNot only did she get it approved, but she also called *** to set up the reservation, and they even picked us up at our house! I'll be reviewing enterprise next! Thank you for being there when we needed you Endurance!

Complaint: ***
I am rejecting this response because:This is a misrepresentation thuis company has done nothing but give me and all participants the run around they would not even provide written documentations of denial letter and third party report findings until I demanded letters and verifications which according to Endurance first Representative of customer service(Daniel) stated it wold take weeks to produce and Second Representative from legal department stated days to produce however, they were able to get me a Certified check for policy cancellation overnighted which I refused!how they came to this said conclusion they are dishonorable furthermore, BUYER BEWARE!!!!
Sincerely,
Andrea ***

Initial Business Response /* (1000, 5, 2014/12/08) */
In response to the case number listed above, we understand this consumer received a notice from usOur company provides vehicle service contracts for customers that have an expired factory warranty or if it is approaching expirationThe
notice was just an opportunity to extend coverage for the vehicle before it is too lateWe apologize for any inconvenience it may have causedWe provide this service to consumers across the country and many do take advantage of this serviceWe have immediately placed this consumer on our Do Not Mail list and will cease any further communication moving forward
At Endurance, we pride ourselves in providing excellent customer service to each and every individualPlease call us at XXX-XXX-XXXX with any questions, comments, or concerns you may have

I was told I have the highest coverage possible..after months of paying on time I went to car dealership to just get a check up Come to find out I needed a couple repairsI called Customer service and got hung up on twice, finally I spoke with a women who told me she would helpMy self and car dealership called several times no one answeredI by the time in got off work still no answer....I was force to pay to get my car from car dealershipI call then next day and was hung up on twiceThird time I called I asked to cancel my service and get a full refundCustomer service rep was very rude "we are closing in min what you want me to do about it " " I dont care what the previous rep said "called again today and spoke with a girl she was rude and said I'm not going to get a refundCalled again and spoke with a manager he was also rude tried to belittle me saying act like an adult and stop being so personal....he started saying I'm not getting a refund I explained if I didn't use the service why can't I get a refund

Complaint: ***
I am rejecting this response because:Now they are telling me second auto place I went to you which is the one they told me to go to because they said they had a free account with them now they're telling me that this place is in eligible for me to do the work with either how far is this wild goose chase going to go? So far *** dealership and then a place that they claim to have affiliation with are no good! I think I'm at the point where I need to file a dispute with my credit card I used
Sincerely,
*** ***

Ive contacted Endurance and was about to cancel my policy A gentleman explained to me all of the wonderful things I was covered for Eddie *** helped me see the pissibilities and explained everything to me I am glad that I spoke to him

Very friendly, great help

Complaint: ***
I am rejecting this response because: I feel the company should be held accountable for not only the full refund but the refund of the many years that I have placed in this country’s trust for the repair of my vehicleHave they had honored their contract I would still have my vehicle and not trying to figure out ways to get to work, or around etcThis company was supposed to repair my engineI paid into this, for over three years, and it was not honored.
Sincerely,
*** ***-***

In response to the case number listed above, Endurance investigated all of the information in order to provide a resolutionThis included reviewing the phone conversations the consumer had with the sales representative and the verification department at the time of saleOur investigation concluded
that the customer was never told he had a "bumper to bumper" warrantyThat term was not usedThe consumer was told he has purchased a power train policy and was sent the complete details of what is covered and what is not via USPS Certified Mail with delivery confirmation showing received on 4/30/The policy does include all coverage and exclusions in writing and it was sent to the consumer with a day money back guarantee to review all of the terms and conditions before acceptingUnfortunately the consumer's repair facility called in the claim for a worn out clutch which is a specific exclusion on the policy and therefore not coveredThe contract covers mechanical and electrical breakdowns but not wear and tear items such as the clutchIn the interest of customer service and to provide a resolution, Endurance went above and beyond the terms and conditions of the contract and provided this consumer with a full refund of everything he has paidEndurance will always provide each and every consumer with excellent customer service

I want to thank Eddie for helping me and allowing to me keep my policy with all of my financial issues

In response to the case number listed above, we understand your mother received a notice from us and want to apologize for an internal error in our database We erroneously matched our vehicle database to a consumer data file and unfortunately the overlay was incorrect Our company
provides vehicle service contracts for customers that have an expired vehicle factory warranty or if the vehicle is approaching warranty expiration We provide this service to consumers across the country We apologize again for the error and have immediately placed your mother on our internal Do Not Mail list to ensure she does not receive any future mailings moving forward At Endurance we pride ourselves in providing excellent customer service to each and every individual Please call us at *** with any questions, comments or concerns

In response to the above referenced case number, Endurance reviewed the information attached with this specific consumer to ensure a resolutionAfter a thorough investigation, Endurance determined this to be a complaint
against the administrator of claimsThe obligor/administrator of the contract is *** *** Dealer Services (***)A claim was filed directly with *** by the consumer and the claim was deniedEndurance does not approve or deny any claims whatsoever therefore we accordingly contacted *** in order to uncover a reason for denial on behalf of the consumer*** informed Endurance that the claim was denied due to wear and tearThe repair facility and inspection report indicated the torque converter clutches are worn causing metal shavings to be present in the pumpThe coverage is designed to protect against unexpected breakdowns and failures however it does not recondition the vehicle as it wears down due to ageWear and tear and clutches are specifically excluded in the contract termsWe contacted the consumer in order to grant assistance with this issue and have not been able to reach himAlthough Endurance does not approve or deny any claims filed by the consumer, we have processed the pro-rated refund for the consumerThe check should arrive within business daysEndurance will always strive to provide each and every individual with excellent customer service

I terminated my warranty after selling my carI was told I would be paid eight weeks later (at a massive loss because I had a small claim)It has been weeks and I still have not been paidNow they want to charge ME a fee to cancel a check that was finally sent days ago hen I should have been paid over two months agoAND they were going to remind me less than 10% of what I am contractually bound to receive (after their massive profit taking)This company does not deserve an A+ ratingThis is a scamSave your money and apply it toward anything that breaks on your car!

Mr eddy *** of endurance Handel all my issues concers in professional manner Thank you Mr Joseph ***

I have a Hyundai Azera, well out of warranty I keep it because I like it and enjoy driving it, not because I have to keep it
Of all the out of warranty insurance companies I reviewed, Endurance provided the most coverage at a reasonable priceI don't have to go through any "middle-men" or get caught in squabbles over repair locationsEndurance is clear in their offer, have friendly well-trained staff, easy to sign up and work with, good folland communicationExcellent experience! Highly recommended!

Positive response from Martin Jefferies / Certified Vehicle Protection Specialist Glad I am able to get in contact with a representative who listens and very helpfulThank you MrJefferies

Very friendly helpful pleasant experience

Eddie was a delight to deal with today He was very knowledge and very helpful I could not have asked for a better experience from your company Eddie is definitely a "keeper employee"!

She really helped me out with price of the policy

Matt *** provided exceptional customer service on my policyHe went above and beyond what I assume to be protocolToo often, individuals in a customer support role, do not always provide the best customer support, so kudos to Matt for making my experience pleasant