Endurance Warranty Services, L.L.C.

I talked to eddie [redacted] and he helped me with my issure thank angina to eddie[redacted] with all his help.

Complaint: [redacted]
I am rejecting this response because:My complain was about deceiving sales person not about denying my service I was actually going to cancel  anyway before denying my service after I found out how much they actually charging me . about the millage    I told the salesman or as he told me was the manager  that I don't have the car with me but I know it's little over 88000 miles and he said lets just put 88000  .The preexisting condition  that I denied at the dealer   was fixed elsewhere  , I denied it because they asked for $2100.00  for something that cost me $1500.00 elsewhere  do you think it make since denying $2100.00 service at the dealer and pay $2700.00 for Warranty  that I am not even sure they will cover it ? I was buying warranty  because I wanted to keep the car at least 3 more years  and I don't want to start having more problems .if your sales people  were honest from the beginning  they've could have checked the car fax  and asked me if I already took care of  the repair the dealer requested and get also the mileage from there  before you get my money and call me  a liar .by the way the repair that the mechanic I took the car  to and left  , I found out he lied  about the whole thing ,  didn't have transmission problem and I only took it to check why I have the engine light on  and told me to leave it   and he called you guys and  told you transmission  and I am glad you didn't approve  because I was gona be scamed  and it was just a  wheel sensor .anyway I already sent my mileage and notarize  and request a refund  .Thank you Thank youI sent the millage  that has been notarize and a request for refund
Sincerely,
Ihab [redacted]

I had a strong disagreement with a warranty claim being denied and Eddie [redacted] stepped in and helped a bunch. I really was impressed with his help.

I paid a year and half on this premium warranty... my car made a noise when I cranked it up immediately took to dealership they called Endurance and they would not let them look at car until inspector came out which would be 24-48 hours.. so I spoke with supervisor at Endurance and he told me they cannot authorize to fix car if they don't know what is wrong so I explained to let how can they tell you if they ca not touch it so he said to go ahead and let them do it so they can find problem,they did it is the lifters ,so again the dealership calls them again which they jumped all over them for touching my car. They again will not let them fix car until inspector comes out to look at lifters which is again 24-48 hours.... then I called a guy named Scott who talked to me as if I was a child . My car has been in shop for what is going on two days.... no rental offered which is part of my warranty as well ! this company is a rip off and I am sure not getting the service I paid almost $4000.00 for. Please investigate.

I'm not done paying my premium which is roughly a thousand dollars and I already got almost $4000 in repairs paid by this guys and special thanks to Martin [redacted] great knowledgeable and peoples person this is one of the best choices I've made in my life

Awesome Company!!! They are truly understandable and care about truly providing the best service. No complaints. Very outstanding service. Thank You Endurance!!!!

[redacted] gave me the best customers service ever. I really enjoyed speaking with him. Thanks

This company is the worst that could be. I purchased extended warranty, but claim department denied to pay for repair. I'm in active duty and ready to be deployed. STAY AWAY OF THIS BUSINESS. OTHERWISE YOU WILL WAIST YOUR MONEY

Great service, thanks a lot Eddy [redacted] You took great care in handling my problem!

Justen B over at Endurance Warranty Services really was a money saver. Even though the particular issue with my car was not eligible for coverage under this warranty; Justen B helped me save hundreds of dollars by helping me find a car repair shop, pricing for parts and labor.

He also gave me some websites that would help me in the future to assess the cost of parts and labor, so I won't get taken advantage of by the evil car dealership's price gouging repair shop. Having an extended warranty with Endurance let's me know that every company is not just about money, but they have people on their staff like Justen B that is willing to help you beyond the services they provide. He is my new auto service adviser. Thanks again Justen B for your help!

Endurance placed the consumer on our internal "Do Not Mail" database to ensure the consumer does not receive any direct mail advertisements in the future.

Very helpful and explained my questions that I had

Isaac was very helpful and I'm glad I called and got him. He made me feel comfortable and even called the tranmission place for me! Thanks for your help Isaac!

Endurance Dealer Services' manager spoke with the customer, explained all of the claim notes and helped the customer understand that Endurance properly adjudicated his claim.  The customer agreed that Endurance did what the contract said to do but was still very unhappy that he had to pay the...

repair facility.  Endurance could not overturn a proper denial, however, in the interest of customer service, Endurance agreed to pay an amount towards the claim.  The customer was grateful and satisfied with the outcome.

BEEN WTH ENDURANCE FOR TWO YEARS. IT HAS BEEN A GREAT EXPERIENCE.

Very professional

Kevin Dudley provided me with quick yet complete service! Thanks for your help, Kevin!

The customer service representative is polite and courteous. She is knowledgeable and knows her product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This review is with a story - Jan 1st(2014) , bought a 2001 [redacted] and I needed a warranty. I spoke to a Enducance salesmen and he sold me the best level warranty they have telling me my engine or transmission or anything can die in my car in a year or so an ill still be paying for the car even if I cant drive it. 9 months later my transmission starts dying - take the car to a [redacted] - $3300 repair bill. Endurance pays the bill I pay a $100 deductible - Endurance gets a 10/10 from me I am so happy I got the Warranty and Im still covered for about another 2 years. (Make your next move your best move anf get Endurance) -
- [redacted]