Endurance Warranty Services, L.L.C.

Justen B over at Endurance Warranty Services really was a money saver. Even though the particular issue with my car was not eligible for coverage under this warranty; Justen B helped me save hundreds of dollars by helping me find a car repair shop, pricing for parts and labor.

He also gave me some websites that would help me in the future to assess the cost of parts and labor, so I won't get taken advantage of by the evil car dealership's price gouging repair shop. Having an extended warranty with Endurance let's me know that every company is not just about money, but they have people on their staff like Justen B that is willing to help you beyond the services they provide. He is my new auto service adviser. Thanks again Justen B for your help!

[redacted] gave me the best customers service ever. I really enjoyed speaking with him. Thanks

In response to the above referenced case number,
Endurance reviewed the information attached with this specific consumer to
ensure a resolution. After a thorough investigation, Endurance determined this
to be a complaint against the administrator of claims. The
obligor/administrator of the...

contract is Interstate National Dealer Services
(INDS). A claim was filed directly with INDS by the consumer and the claim was
approved. Endurance does not approve or deny any claims whatsoever therefore we
accordingly contacted INDS in order to uncover a reason for the consumer issue.
INDS informed Endurance that the claim was approved for a failed engine lifter
and the claim was paid in the amount of $ 1,533.68. To this point, the consumer
has only invested $ 311.94 into this policy which shows great advantage of having
this protection plan. We understand the dealer recommends replacing all of the
lifters in the engine however the contract can only cover the components that
have failed. Dealerships will always recommend replacing everything possible
however the service contract only covers failures that have occurred at the
time of repair visit. The consumer should not pay for any additional recommendations
because if an additional lifter fails in the future, then the coverage will pay
for that repair also once it occurs. Endurance wanted to provide all of the details
of this case in the interest of customer service and understanding. Endurance
will always strive to provide each and every individual with excellent customer
service.

Very professional

Endurance's Customer Service manager called the customer and explained to the customer that Endurance did in fact refund the customer on the same credit card the customer used to purchase the vehicle service contract.  The customer does not use the credit card anymore that the refund went to so Endurance's Customer Service manager faxed her the receipt where the money was refunded to and the customer is going to fax it to her credit card company so the credit card company can issue her a paper check.  The customer understood what happened and was happy with the solution.  She also agreed that if she ran into any problem or delays from the credit card company she would contact Endurance's Customer Service manager so he can help in any way he can.

Steve [redacted] was so understanding and helpful, I was having hard times and he helped me to be able to keep my policy with Endurance, I am so thankful for him. He was a great help. He made a bad situation turn around for me. If you ever need help ask for him he's the best!

Great service, thanks a lot Eddy [redacted] You took great care in handling my problem!

In response to the above referenced case number, Endurance reviewed the information attached with this specific consumer to ensure a resolution. After a thorough investigation, Endurance determined this to be a complaint against the administrator of claims. The obligor/administrator of the contract...

is Interstate National Dealer Services (INDS). A claim was filed directly with INDS by the consumer and the claim was denied. Endurance does not approve or deny any claims whatsoever therefore we accordingly contacted INDS in order to uncover a reason for denial on behalf of the consumer. INDS informed Endurance that the claim was denied due to wear and tear. The coverage is designed to protect against unexpected breakdowns and failures however it does not recondition the vehicle as it wears down due to age. Wear and tear is specifically excluded in the contract terms ans the repair facility did not call in any broken parts. We contacted the consumer in order to grant assistance with this issue. Although Endurance does not approve or deny any claims filed by the consumer, we have sent the consumer a pro-rated refund. The check should arrive in the mail within the next few business days. Endurance will always strive to provide each and every individual with excellent customer service.

Martin was very friendly and wanted to assist me in a timely manner salute to martin for his help.

Awesome Company!!! They are truly understandable and care about truly providing the best service. No complaints. Very outstanding service. Thank You Endurance!!!!

The customer service representative is polite and courteous. She is knowledgeable and knows her product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
To whom it may concern I [redacted] would like to retract my complaint against Endurance Warranty Company because I made a mistake its complaint number [redacted] Thank you [redacted]  
Sincerely,
[redacted]

I purchased this coverage for my mother who is elderly and lives in another state. Every time my mother goes to the shop they overcharge and recommend things that I feel are not always needed. So I wanted a warranty that will monitor and help her from paying these large out of pocket repairs. When I made this purchase they assisted us and really made us feel comfortable. Most importantly I know that Endurance will protect my mother when she goes in for repairs. My manufacture warranty is expiring soon and will be buying coverage for my car. The activations manager Cory Schwartz and Steve Sanchez in customer service should be recognized for their professionalism and caring personalities.

At the time of selling me the warranty, I was never told that [redacted] was going to be the administrator.  I was told that endurance handles their own claims. At this point, it is between endurance and [redacted] to discuss whos fault this really is
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Nick [redacted] supplied me with optimal customer service on August 18, 2016. He was knowledgeable, friendly and helpful.

8 Star out of 10.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Terry [redacted]

I was so pleasantly relieved after the service manager quoted the the price of my repaires minus my plan coverage and the respect I got just for having Endurance as my vehicle coverage.

Went to [redacted] on 123rd n Halsted Chicago. Spoke to Erick. He took car in for one full day no service. Took car back on Monday 2 22 16 got service. Erick quoted very extremely, redicoulous high prices. Have extended with Endurance. Spoke to Mr. Eddy [redacted] n he intervened with excellent expertise. He also spoke with Erick n got my problems resilved with lower pricing, etc. Mr. P[redacted] has excellent and professional skills in handling any and all concerns. Ge should be awarded employee of the year. Any others please contact me direct for more favorable comments.

Just would like to say I had the best customer service by a representative name Martin who really helped me in a bad time . I would recommend to anyone looking for auto warranty.