Engine Shopper

Review: I recently purchased an engine to replace a broken one in a car I have. The engine arrived and when preparing it to go into the new car a crack in the engine was discovered. I have emailed the company and called them many times to speak to a manager to no avail. I want to return the engine since what they shipped was damaged but to no avail. I am very frustrated and feel like I was intentionally ripped off. I have contacted my creditor to see what can be done about the $2705.00 charges I have incurred for a broken item.Desired Settlement: To have them pay to come and get the motor. Since they are not willing to address this directly I do not want to take the chance that what was sold to me is not what they said. I do not trust that they are honest.

Business

Response:

We already talked to [redacted] on June 8, 2015, he had called us and complained about the alternator bracket being broke. Unfortunately we do not sell alternator brackets, they are not covered under warranty as for we only warranty the engine itself and non of the bolt on items.

Consumer

Response:

Review: We purchased an engine from Engine and Transmission world in December, 2014. When we unwrapped it, we found some damage and we contacted Customer Service immediately. We were told that we would be reimbursed for the repair, and I submitted pictures of the damage. After the repair was made, I submitted the invoice for reimbursement.After several emails and phone calls, I was finally told (in March) that the reimbursement was forthcoming. After more emails and phone messages, I have not yet been reimbursed, and my phone calls and emails have gone unanswered.Desired Settlement: I would like reimbursement for repairs, in the amount of $718.20, as a credit to my Discover card or as a check from the business.

Business

Response:

Mrs. [redacted] had ordered an engine from us on December 18, 2014 and it was sent to her in a timely manner. She had called us 3 months later to complain about some of the bolt on items and covers were broken but the actual engine itself was not broken. We had asked here where the engine had been for 3 months and what had happened to it because it did not leave our facility like that and we have photos of it to prove it. It must have either got damaged while it was in transit or while it was in Mrs. [redacted] possesion for the 3 months. We had told her if she noticed it was damaged she should have reported it right away, or she could have done a damage claim with the trucking company and they would have reimbursed her, but you can ot open up a damage claim 3 months later after you receive a part you have to do that right away. However the parts she said were broken were just a front pulley and a timing cover, both items are just bolt on items and are not covered under warranty anyhow, she knew that because she had agreed to the terms and conditions form that stated it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was SHOCKED to read the response from the business. The only truth in that statement was that the damaged items were the front pulley and the timing cover. None of what they claim to have "told" me was ever said, and I did not "wait" three months to file a claim. The engine was delivered on January 2, 2015. The damage was reported immediately upon unwrapping the engine, which was delivered and unwrapped in front of witnesses. The damage was documented by pictures at that time.I called Engine and Transmission world immediately after the damage was found. I spoke to [redacted], who told me to send the invoice for the repair and I would be reimbursed. For reference, I sent, on January 4th, the original pictures of the damage. Two weeks later, I re-sent the pictures along with the invoice for the repair. A week after that, I followed up with a phone call that was not returned, and another email. For the next three months, I sent emails and made phone calls that were not returned. On March 18, 2015, I received the following email from [redacted]: "We got it and we will give you credit for switching the pulleys." When I still hadn't been reimbursed four weeks later, I followed up with another email. I have yet to be reimbursed. All of the emails were included in my original Revdex.com complaint. Obviously, no one bothered to read them.

Regards,

Business

Response:

Mrs. [redacted] had ordered an engine from us on December 18, 2014 and it was sent to her in a timely manner. She had called us 3 months later to complain about some of the bolt on items and covers were broken but the actual engine itself was not broken. We had asked here where the engine had been for 3 months and what had happened to it because it did not leave our facility like that and we have photos of it to prove it. It must have either got damaged while it was in transit or while it was in Mrs. [redacted] possesion for the 3 months. We had told her if she noticed it was damaged she should have reported it right away, or she could have done a damage claim with the trucking company and they would have reimbursed her, but you can ot open up a damage claim 3 months later after you receive a part you have to do that right away. However the parts she said were broken were just a front pulley and a timing cover, both items are just bolt on items and are not covered under warranty anyhow, she knew that because she had agreed to the terms and conditions form that stated it.

Review: I purchased a transmission from Quality Used Transmissions with a 1 year parts and labor warranty. The day the transmission was installed the mechanic noted that the transmission shifted unusually. I contacted Quality Used Transmission warranty Dept, ( [redacted] ) Very difficult to get someone to actually pick up when you call warranty Dept and [redacted] was combative when I told him I had left several messages, he said it is not his voice on the greeting, sure sounds like him. The only time I am able to get a live person is in sales and they won't even talk to you they just transfer you to a extension that they know will not be picked up. I have sent emails and faxes all to no avail. I finally got a guy named [redacted] in shipping to send me another transmission and now I am trying to get the labor for removal and replacement of the defective transmission covered I was connected to a guy named [redacted] in Parts who is very rude and asked if I wanted my money back for the warranty. I said I would rather have the warranty Labor paid for and that's when he stated my warranty was not in effect because some nonsense that I did not register for the warranty. I was certainly billed for the warranty. I get it now that this is not a reputable company. Good luck trying to get a straight answer out of these crooks.Desired Settlement: I no longer wish to have any business transaction with these crooks. They sent me another transmission, but I believe it may be worse than the first one. They can have the second transmission back as it is still in the shipping crate

Business

Response:

INVOICE#?????????????

Consumer

Response:

Review: They have not refunded me for the labor to change out an engine that was defective from them. They did send me a different engine, and did say it was a warranty issue, but they will not answer emails or phone calls, or refund my labor bill as there warranty claims they do.Desired Settlement: I just want my refund of the $650.00 labor bill, as there warranty claims it will.

Business

Response:

SWE will reimburse the repairer up to $50.00 per hour for the repair of a part or assembly. Therefore, the complainant issued us a receipt for 8 hours Labor: 8 x $50 = $400. We will issue this credit in the next 2 buisness days to the original card used to place the order. We apologize for taking so long to close this claim.

Consumer

Response:

Review: On June 11, 2015 I made an online Quality Used Engine purchase, Invoice no. [redacted]. This turned into SW Engines’ useless, water damaged product that was delivered SEIZED right off the back of the truck.

They called back stating, “we don’t sell seized engines”. Dirt bags!

I sent comparison pictures substantiating internal water damage. One picture is my old engine’s #1 intake valve port coated solid, carbon black with a shiny valve stem; typical. The same #1 intake valve port of their junk showed layers of water corrosion evaporation rings 1” high and rust 1/2” up the valve stem. Absolutely no acknowledgement or comment from them! I guess if they don’t say anything... the problem doesn’t exist?

A local mechanic and shop owner with 45-years of experience did an engine inspection for me. His video scope showed piston tops covered with white corrosion and debris. Also, rust was obvious on piston cylinder walls indicating standing water had been present.

The #1 item of our inspection report stated that heavy force was needed to break the seized condition loose. The seized piston rings left evidence of rust or corrosion on the cylinder wall. Two tight spots in the rotation were felt approximately 10-degrees apart. This demonstrated that piston rings were seized to the piston wall either 5-degrees from the top or 5-degrees from the bottom of their stroke. Also, forcing piston rings presents mechanical compromise leading to earlier wear, breakage, or scoring of the cylinder walls.

SW Engines sent me an email mocking my mechanic and a video showing a worker manually stroking the motor through a few cycles. Like they did the work? I guarantee their worker won’t feel or report any tight spots that he doesn’t want to!

Consider 1.) the engine being received as SEIZED, 2.) my picture evidence of corrosion and rust, 3.) the heavy force needed to bust piston rings loose, and 4.) the residual rust or corrosion tight spots on cylinder walls felt during rotation – all deemed the engine both water damaged and “unusable”.

I believe it is criminal to sell a water damaged auto or engine whether caused by flood, submersion, or poor shop cleaning practices. It is my opinion that only ss and the lowest of shops would foist this garbage on their customers. Obviously SW Engines doesn’t need to be concerned with quality control when they can hide behind a mile-long list of terms and conditions only to assure they keep all, or the largest portion, of your purchase.

SW Engines did provide a partial refund of $781.25 on August 24st. They still owe me $917.35. They reversed the original “free shipping” and turned it into a “sent” fee of $245. This was matched with an equal “return” fee of $245. So a shipping total of $490 was wasted to ship their scrap metal back and forth across the nation. Lucky me. Their “restocking” fee of $423.75 means they’re sending this trash to the next unsuspecting victim. Lucky you!Desired Settlement: I expect SW Engines to complete my refund in full.

Business

Response:

We received the customers engine back at our facility last year and our in house mechanics immediately checked it out. We did nothing to the engine to make the engine spin freely as demonstrated in the video we made and the customer has had access to in the past. This should easily demonstrate we did not ship a seized engine to the customer as claimed. The customers claim under the Terms and Conditions of the free warranty are void at this point.

Consumer

Response:

Review: The date of the order was 9/19/2014. I ordered a transmission and an engine from this company. (Quality Used Transmissions and Quality Used Engines are the same company with separate websites for transmissions and engines.) On the 3rd day of trying to make the purchase, I called customer no-service to make sure I was going to do the wire transfer correctly only to have jokes made about staying in the bank parking lot for 3 days, which was the number of days I had been trying to make the purchase.

I called today to find out if my order has been sent. They REALLY like to transfer you to other departments. I was transferred to 3 "departments" today before venting my frustrations here. I still don't know if the engine and transmission have been shipped, what shipping company was used, what gaskets are included, or when the items are predicted to arrive. I can't give the contact number so that someone will be there to unload the purchase.

Quote #[redacted] for the transmission.

Quote #[redacted] for the engine.

The purchase amount was $2260.

It was wired to acct number : [redacted] at BMO Harris Bank, Chicago, IL

Wire ref #: [redacted] At: 14:02

On: 9/19/2014

The information that I was trying to get to make the purchase was sent by fax at about 13:06 on 9/19/2014.

Business

Response:

what is your invoice#

Consumer

Response:

Review: I ordered and Engine on Feb 17th 2016 from this company. I received numerous emails stating my product would be shipped soon and I would get a tracking number. I never received the tracking number. I called to cancel the order and left a message on Wednesday March,2nd to cancel my order because it was taking longer than they told me.

I didn't here back from them so I called the following morning and Scott was very rude to me. Kept telling me he sent me an email and someone tried to call me. No one tried to call me. I did receive the email for cancellation only after I talked to him because it was never shipped. Now, I can't get them to credit my credit card I paid with.Desired Settlement: Full refund product was never shipped

Business

Response:

Our policy for shipping/delivery times is as stated on the website: “On average, pending volume and weather, time for shipping takes approximately 7-14 business days.” The complainant called in on the 10th business day and wanted to cancel the order. In reference to the above policy, the volume of orders this time of year is very high which was explained. Regardless, the complainant wanted to cancel and was informed of the 25% restocking which is agreed to when purchasing under the Terms and Conditions. Therefore, we have refunded the complainant $2,160 ($2280-25% Restocking Fee) on March 7th 2016. We regret the complainant made this choice and was not more patient as outlined by our Delivery Policy. We consider this matter closed as the complainant should be receiving the credit back on the card in 3-5 business days as is the policy of the majority of Credit Card companies.

Consumer

Response:

Review: purchased motor from got engine that has now changed name to swengine was told had 3 year 36k warranty at time of purchase 10k later motor drops valve seat and goes through motor called on warranty to find they won't honor itDesired Settlement: a good motor or money back

Business

Response:

This customer never activated the Free Warranty Per the Terms and Conditions. Additionally, the extended Parts Free Warranty we extend in these cases which allows you to exchange the part was past the 180 days. Therefore, the claim was denied due to the customer not following the Terms and Conditions of the Free Warranty. The Warranty must be agreed upon when purchasing the engine by all customers and is prominently displayed on the site as well as during the order process. We encourage all customers to fully read and comply with the Terms and Conditions before and after the purchase. We will be more than happy to honor any claim which falls in the Terms and Conditions if and when they apply.

Consumer

Response:

Review: Below is a letter that I sent to SW Transmissions detailing my concerns. 1. It is not my fault that the transmission shipped had repaired and concealed damage on the outer housing. It was painted over as to try and hide the damage 2. This was discovered by my Nissan Car Dealership and there opinion was to NOT install the transmission as there was no way to ascertain any internal damage. 3. This company does not have another tranny with comparable mileage. 4. Photos are available of the damage. 5. Transmission is at the dealership awaiting a return slip and LTL carrier pickup to return to SW Transmissions.I am writing to inform you that the tranny that I received had concealed damage. Upon uncrating the tranny at the Nissan dealership, the rear of the tranny looked like there was a crack or hole in the housing, it was welded over and painted as to conceal the damage. There is no way to know if there was any internal damage and I am not going to install it just to find out. This tranny was not installed and I am requesting a return slip from you so I can ship this back and receive a full refund to the tune of the $790.00 I originally paid to your company. I am sure there will be somebody in the future that would take the damaged tranny....but not me. Please contact me by phone @ [redacted] if you do not have my credit card on file. Please contact me by Wednesday, April 22nd to confirm your willingness to pick up this tranny or I will be forced to escalate this matter and dispute through my credit card company and the Revdex.com.

Product_Or_Service: Used Nissan Automatic Transmission

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

1. SW Transmissions needs to have the damaged transmission picked up from the Nissan Dealership.2. SW Transmissions needs to credit my credit card the full amount of $790.00.... I can not see where any of this is my fault so I should not be liable for any of this mess.

Consumer

Response:

From: [redacted]Date: Mon, Jun 8, 2015 at 1:25 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: [redacted]This needs to be closed.... Believe it or not, I got my money refunded to my credit card!

Review: first engine shipped, arrived to docks damaged, they stated another will be sent, no communication since then. I would like my refund

order placed on april1, 2015. invoice number #[redacted]. first original order was sent VERY POORLY packaged. dock people refused it and SWENGINES stated another would be sent on april 22, 2015. since then not one email or phone call from there part was made. ive called a ton of times only to be transferred to every department available only to be sent to voice mail machines, at which point I left messages. as far as im concerned "no second engine was sent"Desired Settlement: I would like my full refund, being that I have not received anything from you guys since april 1, 2015 todays date is may 2015. please do not send another engine, I will notify docking company to not receive any package and return anything that may or may not have been sent back to original supplier :SWENGINES.

Business

Response:

Mr [redacted] had ordered an engine from us which happened to get damaged in shipping. We had refunded Mr. [redacted] in full on May 19, 2015 because we did not have a replacement.

Review: I purchased an engine and transmission from Engine & Transmission World for my 2003 Pontiac Montana Mini van. After being professionally installed by my local GM Dealer (Clift Buick/GMC Adrian MI) it was determined that the head gasket was faulty, causing exhaust gasses to enter the cooling system. This subsequently didn't allow proper coolant circulation and caused the engine to overheat. Several misleading and implied statements like 100 % Guaranteed, tested, and 3 year 36000 mile warranty were used on the web site and in conversation with Engine & Transmission World sales people. This led to my decision to purchase from them. When I contacted Engine & Transmission World to speak to them regarding the problem with the engine and warranty, they informed me that it didn't take effect until the first 500 miles after installation. They were willing to take the engine back and replace, however it would cost me an extra $2000.00 in labor for my dealership to uninstall this engine and transmission and ship it back. My main concern was piece of mind if there was a problem, which as I mentioned earlier was repeatedly assured to me by Engine & Transmission World staff and their website. I have contacted my credit card company and filed a dispute.Desired Settlement: I desire Engine and Transmission World to pay for the parts and labor to install and uninstall the engine and transmission they sold me, refund the entire purchase price, and cover cost of shipping the engine and transmission back to them.

Business

Response:

This engine is not eligible for the parts and labor warranty. The parts and labor warranty does not cover initial installation. Everything is done per warranty terms that you agreed to before we shipped the engine. Please read it.

Review: This is the letter I sent to Sear's in regards to what transpired to cause me to cancel the order.

On 8/20/2015 I purchased a motor from SW Engines (Mercedes Benz 163 Type- V6 motor / Invoice#263575).On 8/26/2015 I received an e-mail stating that the motor would be shipped between 8/31/2015 and 9/3/2015. At the time I purchased the motor they said it would be shipped within 2-3 business days. For this reason I was willing to pay more for the motor because they promised they would ship it right out if I purchased it on that day. On 9/4/2015 I checked my e-mails while I was out of town and had received a second e-mail dated 9/3/2015 from that was SW Engines the same e-mail as the previous e-mail from 8/26/2015. Already concerned about not receiving my motor before I left town on 9/3/2015 as they promised they would. I called SW Engines to find out when I could expect to receive my motor and was told by a lady in the parts department (I think) that the motor wasn’t even shipped yet from what she could see. She transferred me to [redacted] who she said could help me and got his answering machine where I expressed my concern that after 14 days my motor had not been shipped yet. I asked him to please call me back and I never received a call back. I tried calling 2 more times on 9/8/2015 hanging up and calling again to only leave another message for [redacted]. Again he never called me back.

On 9/9/2015 I received another e-mail stating that there has been a slight delay in shipping my motor (at this point it has been 20 days since I have purchased the motor)I tried calling them 3 times and the first time was again transferred to [redacted]’s answering machine which I just hung up and re dialed their number. The second call it rang for 3 minutes so I hung up again. The 3rd time I called I was transferred to the parts department which they tried to help me but could not find my motor. So they transferred me to [redacted]’s answering machine again. So I left him another message. On 9/10/2015 I tried calling SW Engines back to talk to someone about my issues and was left on hold. When I tried to call back I was hung up on when they answered. I re dialed their number and it rang for about 3 or 4 minutes and [redacted] answered the phone (they must have caller I.D.)[redacted] told me they were really busy and my motor was being delayed and that he would have to get back to me on when it would be able to be shipped. I told [redacted] that I was not interested in purchasing the motor anymore and that I wanted the order cancelled. I told him that I would be contacting MasterCard to cancel the transaction. He said that he understood and would let dispatch know to stop the motor from being shipped. He apologized for the inconvenience.

On 9/20/2015 I received a certified letter thru FedEx from SAIA, INC. stating that this was a final notice on delivering the motor. I contacted the freight company and talked to a lady ([redacted]) about the letter. She said that that letter was not for me and doesn’t know why I received it. She stated that they had tried numerous times to contact [redacted] and Alex by phone and e-mail in regards to why the motor was not being shipped, with NO RESPONSE BACK. I told her that I was also having difficulty contacting them. This motor was not given a tracking number until 9/15/2015, 5 days after the order was cancelled. They said that my girlfriend [redacted] refused the delivery. No trucking company ever came to my address with the motor. So how could she reject it? Lorrie called SW Engines for me to ask about why they sent me a tracking number when the order had been cancelled on 9/10/2015. SW Engines told Lorrie to just reject the motor when the trucking company showed up with the motor. Which falls under their terms and conditions. Which makes them money. But we didn’t do that I called SAIA trucking as stated earlier. If I signed a rejection paper. Please send me a copy of my signature of the motor coming to my property and me rejecting it. I purchased a motor to fix my girlfriends car and never received what I ordered in a timely manner. I would have never refused the shipment that I was anxiously waiting to receive. I hope that you can see that they gave me no customer service or cared to give me any correspondence. Not even a courtesy call. I am not a rich person so when someone doesn’t respond back to me in regards to $2,395.00 I have given them, it becomes a scary situation. I was forced to take action asking Master Card to step in. I have enclosed some links with complaints about SW Engines. It seems they have done this to more than just me.

http://southwest-engines.pissedconsumer.com/

https://www.trustpilot.com/review/swengines.com

Thank you

Greg Ogdon

P.S.- I have copies of e-mails,phone records and tracking information if the Revdex.com wants me to forward this informationDesired Settlement: For SW Engines to credit back my Sear's Mastercard 2395.00 me not receiving my motor. Them to go out of business for treating people this way.

Business

Response:

We apologize for the experience you have encountered. A representative will be contacting the customer today to attempt to resolve this matter today. We see no reason why the customer should not receive the full refund as long as we can get the Credit Card dispute nullified in a timely manner. We will update after speaking with the customer.

Consumer

Response:

Review: On June 16, 2014, I placed a order for a used engine. The prior weekend I did my internet research and found a supplier who had no Revdex.com complaints, Quality Used Engines (QUE), headquartered at [redacted]. There were several suppliers who I passed on as they were websites affiliated with or a web front for Engine Shopper, LLC, aka Engine and Transmission World (EATW) and others who have many various complaints in the past 3 years. On June 17, 2014 a pending transaction appeared on my credit card account by "engineandtransmissionworld", the specific supplier I rejected. An e-mail was sent to me by QUE giving the transaction specifics with the notation that "eatw" would appear as the payee and sure enough that turned out to be EATW. I called QUE and was told they bought out EATW. I called the number for EATW and got a rep from SW Engines in Oklahoma who stated they bought out three or four companies (very convincing story). Anyway, the issue is I contracted for an engine from QUE who had no Revdex.com history, not EATW and its affiliates who do. Since I did not contract with EATW, I disputed the transaction with my bank and cancelled the order with QUE. My bank did a "Charge Back", cancelled my old card and issued a new. QUE, today, 6-19-2014 issued a credit to the Charge Back account less 25% restocking charge for doing nothing and for an order from a supplier I did not authorize.Desired Settlement: Engine Shopper, LLC needs to make it clear as to affiliations on the web pages under different names so consumers know who they are buying from and they need to stop charging unreasonable and unwarranted "restocking charges" for unshipped merchandise. Their conditions state cancelled orders are "subject" to this charge, not that all cancelled orders "will" be charged, especially if cancelled within 2 or 3 days.

Business

Response:

everything was done according to contract.

Consumer

Response:

Review: Engine Transmission World dab Southwest Engines manager [redacted] told me that if I purchase the engine online it is shipped right away and I would get it in 3 business days. I told him the web site for SouthWest Engines says 7 to 14 days and he said that is not up to date. I received the engine about a month later and it is worthless. The engine was lost for about a week and I called and left messages and no one ever calls you back. My credit card company contacted them and they said they will take the engine back for a charge of $75.00 and then I would be credited for the rest. I paid $1,040.00 for this defective broken down engine that they painted to look new. When I called today to ask when they are picking up the defective engine I was told by [redacted] that it would be cheaper to keep it. I said No that Joe talked to my credit card company and they said for $75.00 shipping charge they would have R&L carriers pick up the engine and give me my money back. He laughed and proceeded to tell me that I needed to pay $300.00 shipping and $350.00 restocking fee. I said restocking fee you can't restock this engine it is defective and can't be any use to anyone. I said again Joe told my credit card company something different and that needs to be honored. [redacted] said "[redacted] does not know what the f[redacted] he is talking about and hung up the phone. I was furious and beside myself and I will not be calling this company again.Desired Settlement: I have disputed the charge with my credit card company

Business

Response:

invoice#

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Invoice Number is [redacted]

Regards,

Business

Response:

we already gave you a full refund and let you keep the engine

what is wrong now?

Review: On 6/10/2014 I received Quote# [redacted] for an engine that was advertised as having 66K miles, had been compression tested, and cylinder leak down tested. On 6/13/2014 I called [redacted] and purchased the engine associated with the quote number I received, and I purchased the extended 3 yr warranty. I used my bank debit card and paid the $1150 and received Invoice #[redacted]. I had it shipped directly to a mechanic in North Carolina, where I live. My mechanic received the engine on or about 7/01/2014. On 07/14/2014, my mechanic visually inspected AND compression tested the engine and found that the engine had a lot more usage than 66K miles, it also had a leaky exhaust valve, a worn rocker post, excessive wear on the cam/distributor gear, and #6 cylinder rocker arm off center. My mechanic said the engine could not be installed and recommended that it be returned to S W Engines in Cudahy, WI. On 7/14/2014, I called and spoke to [redacted] at [redacted] and informed him that the engine was defective, and I reviewed the findings that my mechanic assessed. [redacted] offered to send another engine but I declined and requested a full refund of the $1150 that I'd paid. [redacted] agreed to refund my purchase and send a bill of lading to my mechanic to have the engine returned. On 7/21/2014, the engine was received at S W Engines in Cudahy, WI, and signed for at 10:50a.m. by [redacted] (confirmed by R+L Carriers [redacted]). I have called to inquire about my refund, and haven't been able to speak to anyone but a sales representative, who said they don't handle refunds. I've called [redacted], [redacted]; phone numbers that are listed on the bill of lading and my bank statement...left several messages with no return call. The defective product has been returned, and received....where is my $1150.00 refund?Desired Settlement: Refund the $1150.00 directly to my bank account promptly.

Business

Response:

customer was refunded

Review: Engine Head Gasket is defective. SW Engines will not honor warrantyDesired Settlement: Purchased Range Rover Engine in August. Engine Arrived in Late September. Engine head gaskets were of poor quality. The truck began leaking oil and overheated due to faulty head gasket. SW engines talked with Mechanic regarding details. SW engines hung up on mechanic and informed us that they will not cover the faulty part. We are stuck with an additional repair of ~$2000 for the head gasket. We are seeking reimbursement of repair cost due to the poor quality of the engine.

Business

Response:

Per our warranty terms gaskets are not covered. Please read what you agreed to.

Review: On 3/8/2014 I purchased a engine in the amount of 1670.00 and a 3 yr. 36k mile warranty for 95.00. After researching this Co. through the Revdex.com I found that they have a "F" rating and many consumer complaints. On 3/10/2014 I called and cancelled the order. The sales representative got ugly over the phone and told me that there would be a 25 percent restocking fee assessed against my credit card. I asked him how he could assess a restocking fee on an item that never shipped. He said that it was in the terms and conditions. I was told by the Rep on 3/8/2014 when I Purchased the engine that a tracking number would be issued when the engine shipped which I never received. My question is how does this Co. get away with assessing a 25 percent restocking fee on an item that never shipped? And further more a restocking fee on a warranty that I never received. The total cost of the engine with the warranty was 1765.00. They have since refunded back to my credit card 1323.75 which means they kept 441.25 as a restocking fee.Desired Settlement: A full refund of restocking fees that was billed to my credit card. Which also includes a restocking fee of a warranty that cost 95.00

Business

Response:

read the terms and conditions that you agreed to when you placed the order.

Review: Ordered an engine from SW Engine and also paid for residential delivery. the day it was to be delivered the truck driver called and said they don't drive up driveways and only drop curbside. Explained I paid for house delivery and they refused. Needless to say it had to get delivered to another location in order to be unloaded and then brought to my house. There was damage to the engine when we unwrapped it and now no one wants to be responsible for the damages. Spoke again to I believe Dale at SW Engines and he only kept telling me they never got anything from me and can't help until I send it. Explained I had along with emails that go unanswered. Then stated I was going to write to the Revdex.com and attorney general and he told me if I do they aren't going to help me at all. Took that as a threat. We weren't asking for the full amount refunded, only the cost of the broken parts which is $1074.35.Desired Settlement: Reimbursement for the broken parts to replace ones damaged.

Business

Response:

please let us know exactly what parts were damaged.

Consumer

Response:

Review: I have called and spoken with a women asking her for information about SWENGINES. I had asked her if the product that I was looking at was transmission and engine she had told me yes. A few days after I purchased the product online on 6/28/15. Then I had called for tracking and shipping number and verified that it was transmission and engine and someone different told me no, its just an engine. At this point I am very confused. At this point I now longer want to do business and will cancel my order. I had called 7/2/15 and was on hold for 30 minutes before I could get through to someone and was sent to another person, again I was on hold for another 10 minutes. Then finally got to speak with someone and was sent to the wrong person because only managers cancel orders. I left the manager a message with my name, number, and invoice number. I never heard back, so I called again and waited on hold for another 30 minutes. Finally I am speaking with the manager and I had asked him to cancel my order and he said he will do that and its all set. He was trying to hang up the phone very quickly as I was trying to get some more information of the cancel process. He was very rude, abrupt and yelling on the phone. He told me there was a 25% cancellation fee. I asked why is that if its only been 3 days. He said to me yelling, "what do you think we take out these engines for free?" I asked again are you the manager. He yelled again, "yes I am the manager and nothings going to change, your ordered is cancelled don't call this number again!!" He hung up the phone on me.

Product_Or_Service: Used Honda Civic Engine

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I have never ever been spoken to or yelled at the way this "manager" has done. Its very unprofessional and really unnecessary. I would like my 25% cancellation fee refunded.

Business

Response:

Mrs [redacted] had ordered an engine from us just on June 28, 2015. She had called back to cancel the order on July 2, 2015 unfortunately we had already pulled the engine out of the vehicle and got it ready for shipping and we had charged her a 25% handling and restocking fee because that is under the terms and conditions that she had signed and agreed to.

Consumer

Response:

Review: I bought a 10-488 transmission for my 2001 Dodge 2500 pick-up on July seventh 2015. Transmission failed on 3/24/16 . The warranty states 1 year or 12,000 miles parts and labor + 50.00 dollars. I have 556 miles on the transmission. I tried three times to reach warranty ext. Called sales ext. and they transferred me to warranty. He said my warranty Was void because I didn't activate warranty properly. After the transmission was installed I went on line to register. Not being good on computers I also called on land line and registered. They also had communication with the installers. Badger Automotive, Niagara Wi. 54151. I purchased from them and paid more because of the warranty, reads so well in the add. Actually a scam. Please just replace my transmission.Desired Settlement: Replace transmission please.

Business

Response:

The complainant never activated the Free Warranty per the Terms and Conditions of the Free Warranty. We asked for the mechanic to fax over the diagnostic report to see if there was anything we can do and never received the requested documents. Our last communication until recently was on 8/17/2015 regarding the claim. For the aforementioned reasons, the complainants claim was denied. We encourage all our customers to comply with the Terms and Conditions of the Free Warranty to avoid the situations. We are not out to "scam" anyone, but we do require customers to follow the Terms and Conditions of the Free Warranty they agree to when purchasing. We cannot activate a warranty via the telephone and this must be done 10 days after receiving and installing the Transmission to avoid any damage which may occur from improper storage.