Engine Shopper

Review: I purchased a replacement 1995 Honda EX Accord engine on August 28, 2014 from GotEngines (Order Confirmation #[redacted]). After engine installation the valves must be adjusted prior to diving the vehicle (per Got Engines requirement). At that time I noticed that all the rocker arm adjusting nuts and screws (valve lash adjustment) were seized (corroded metal parts). Seized means I could not adjust the valve lash without stripping the adjustment screws that are threaded in to each rocker arm. An excerpt from The Got Engines company mission statement reads: "We insure that the parts used in each engine are exactly what you are paying for—no worries about excessive deterioration and undue wear and tear on engine components." In my case "excessive deterioration" was the corroded rocker arm adjusting nuts and screws threaded in to each rocker arm. When I contacted customer service I was transferred and hung up on multiple times. I have corresponded via email to a [redacted] (email address: [redacted]@ea-tw.com) with months of dialog but no result. I have the entire email trail dating from today back to the time of the initial order. I would like to make note of the responses from Got Engines about my problem were excessively slow. Got Engines only cares about taking the money and then after that they don't want to discuss product issues that they claim to stand behind. Got Engines ([redacted]) asked me to send a quote for the rocker arm replacement (I have the email and quote if needed) which I did, [redacted] stated he would process that claim but never produced any result at all (sending me a replacement set of rocker arms) and completely stopped replying to my email follow ups.Desired Settlement: The rockers arms need to be replaced. All 16 of them (8 exhaust rocker arms and 8 intake rocker arms) to make the engine they delivered to me be operational and adjustable per Got Engines company requirements.

Business

Response:

Mr. [redacted] had purchased an engine from us for a 1995 Honda Accord back on August 28, 2014. He had called us on October 7, 2014 to state that the lifters and rocker arms were a little corroded and rusty. We told him that it was a good running engine that was tested, we do not guarantee appearance for it is just a used engine from a 1995 vehicle. We had told him that could replace the rockers if he liked, but would not get reimbursed for them. Why would we cover the rockers if there was nothing wrong with the original rocker arms. From the pictures that he emailed us, they did not look rusty at all, they just had a little carbon on them relevant from normal wear and tear on a 1995 engine.

Consumer

Response:

Review: On April 5th or so my brother-in-law ordered a rebuilt motor from SW Engines on my behalf and paid $945 The engine arrived April 22nd. When my brother-in-law started to install the motor he realized they had sent the wrong engine. We ordered the 1983 Chevy Blazer motor for a standard transmission and a fuel pump. The one that was sent was the wrong motor, it wouldn't work in the Chevy. After several unreturned phone calls, I finally got the info I needed to send the motor back, which occurred June 18th. I have yet to receive a refund for the motor. I have called at least 3 times a week and continue to get transferred to someone in book keeping who never responds to my calls.Desired Settlement: I would like to get my money back, all $945. They advertise free shipping so at this point I am not inclined to pay anything.

Business

Response:

what is your invoice#

Consumer

Response:

Here is the information the business has requested:

Quote #: [redacted]

Internet Pro #: [redacted]

invoice: [redacted]

Business

Response:

engines were the same all 350 pryor to 1996 engines are the same carburator and fuel pump has to be changed as necessary

we provide block heads and all internal parts as stated on his invoice just refunded him less restocking fee and freight

Review: I purchased a transmission for a 94 BMW 325i, when it arrived it was faulty (slipped in every gear). After contacting company was sent another transmission; this one also slips in few gears. Now EATW will not return phone calls or emails. They advertise that all parts are shipped in working condition so I would like a transmission that Doesnt slip.Desired Settlement: I would like EATW to pay the mechanic bill for the removal of two faulty transmissions and also a full refund of initial purchase price.

Business

Response:

need your invoice#

Consumer

Response:

Review: On October 13, 2014, I purchased a used transmission with warranty from Engine Shoppers,LLC. The transmission turned out to be damage after driving for approx. 7months. I called to activate my warranty and was given the run around and excuses for why the warranty could not be honored. I feel that this company warranty practice is bogus and they advertise to entice the consumer to buy their product without any desire to uphold their warranty obligation as advertise. I feel they are STEALING money from people who put their trust in their companyDesired Settlement: My desire outcome is that Engine Shopper LLC, would refund my money and honor their warranty

Business

Response:

Mr. [redacted] called in and we let him know his mechanic did not submit all the documents needed to initiate a claim. We simply explained to Mr. [redacted] he needed to submit the Installation Invoice, pics of the Transmission Seals and Filter, pics of the Odometer, proof of the Cooler Line Flush and a Shop Diagnostic Report to make sure all the proper maintenance has been done as per the Terms and Conditions of the Warranty. We clearly provide this in the email supplied when customers submit a claim. When we explained this to Mr [redacted] he immediately became irate and started yelling obscenities at the Representative. We are still asking for the items mentioned above and will be more than happy to review the claim once we have received the items needed.

I ordered an engine from this company, then decided to do a little research online and read nothing but negative comments about this company. I decided immediately that I do not want to do business with such a company so I called them back within 35 minutes to cancel the order but no one was answering the phone, it kept sending me to voicemail. I emailed them telling them I needed to cancel the other but also I kept calling until I got someone in sales on the line. I told them I needed to cancel an order I made about 30minutes ago but I was told that the billing department was closed and to call back on Monday. This was on a Saturday by the way. I called back Monday and finally spoke to someone in sales to get the order cancelled but the company refused to give me a full refund. The engine was for $1025.00 and they only refunded $769, keeping my $256 claiming there is a 25% charge to me for restocking for an engine that I called to cancel within 35 minutes of ordering and that was never even shipped
These people are crooks..

I bought an engine from this company they are going by "sw engines" got the engine about 15 days after I was promised and when it came in I paid to put the engine in and drove it about 150 miles and had rod knock. The company told me they would replace it if they need I just wanted a refund after arguing with them they said they would pay to drop the engine. Now after I paid to get the engine pulled they got the engine and they are now saying they never agreed to pay to pull the engine. This is after I was promised four or five times that they WOULD cover this cost. I recommend no one do any busniess with them. A bunch of liars. Will tell you what you want to hear to get their product back and then go back on their word and stick you with the cost.

Review: I purchased a Grade A engines from sw engines and they sent me an engine with cracked head gaskets and cracked heads. I tried to call talk about my 3 year parts and labor warranty that I had also purchased and they didnt want to help. I spoke with [redacted] in the parts/warranty department and he said to take a picture of the heat tab sensor and they would send me a new engine. I sent the picture attached to an email on 06-14-2013. I asked if the labor warranty would be able to help and [redacted] said no. I have paid my mechanic to pull the engine out and put their "Grade A" engine in. Now I have to pull it out again and put another back in. I paid $1,100 for the engine. I had to replace all the belts, hoses, gaskets which was about $600. My mechanic charged me $800 to swap out the engines.Desired Settlement: I want them to send me a good engine and refund me $800 to help pay for my mechanic pull their no good engine they sent me the good engine.

Business

Response:

initial installation is not covered under warranty per warranty stipulations that the customer had agreed to and signed

Consumer

Response:

Very unprofessional while dealing with customer orders and payment information! I would highly recommend finding another company to deal with.

Review: I placed order for engine, I put on my credit card, Capital One Visa, $1595.00. Then on March 10th. I Cancelled order by calling my Visa credit card co. on March 13. told them not to Pay the amount that Engine shopper is requesting because I wish to cancel the amount of $1595.00. I could not talk with anyone at Engine Shopper, to get them to answer there phone calls. I sent emails canceling my original engine order. They are now trying to charge me a restocking fee of $400. When they never shipped a Engine, or any engine parts for my 2000 Focus Wagon . They said they were having a slight delay on the shipping date of, March 29, 2016, That is 16 days from when I first canceled the order.Desired Settlement: The Engine Shopper Co. needs to remove a service charge from the order that was cancelled.

Business

Response:

The complainant did not officially cancel the order through the Online Cancellation System until 3.18.16. Since the complainant waited well over the time frame of 24 hours to cancel the order with no restocking fee, we incurred the expense of processing the part to get ready for shipment. As stated and agreed upon when placing an order in the Terms and Conditions of the sale on Line 3: “All returned parts or cancelled orders are subject to a 25% handling and restocking fees plus customer assumes all shipping costs.” In this case we waived in shipping fees due to the order not be shipped yet. Furthermore, the complainant initiated a chargeback attempt on 3.24.16 with the Credit Company used when placing an order. Until this chargeback attempt is resolved we can discuss or come to any sort of agreement.

Review: I ordered a motor for my 2008 Dodge Ram pick up on October 24th. They sent a form for me to complete with my signature agreeing to the terms and to provide the shipping address 10 minutes after I placed the order by phone on the 2th of October. I immediately completed the form and email back to the provided email address. They claim they never received this form yet they processed the payment and shipped to the wrong address (they shipped to the billing address). I discovered the shipping error prior to delivery and stop delivery. I tries several times to contact them always getting voice mail. Finally on November 20th I was able to get through the parts department and spoke with [redacted] he would not help unless I paid an additional fee to reroute the delivery. I refused to pay since they shipped to the wrong address. This is when I found out that they claimed they did not receive the form that they requested that I mentioned previously in this description. I ask to speak to a manager and [redacted] refused unless I agreed to pay the additional fee, when I stated that me speaking to a manager had no bearing on the fee he hung up on me. I tried several more time to contact them and no one would take my call. I contacted the trucking company and refused the merchandise on Friday November 22, 30 minutes later I received a call from [redacted] at SW Engines stating I would need to pay an additional fee to have it delivered. I explained to him that I refused the motor and was filing a claim with the Revdex.com, the Attorney General's office and my bank to reverse the charges for the motor. He told me to have a nice day and we ended the call. I arrived at my decision to refuse the motor after experiencing their lack of customer service and reviewing other complaints filed through the Revdex.com. I do not feel I should be charged when I never received the product and they shipped to the wrong address. Which according to the Revdex.com they have a history of shipping errors, poor customer service and fraudulent claims on the mileage that their motors have. They also requested a copy of my credit card and my drivers license to prevent fraud, which I did provide. Now I am not so sure that was not so they couldn't bill me the additional freight or return charges if I wanted to return the motor.Desired Settlement: I would like to be credited the charges applied to my debit card in full.

Business

Response:

did not contact us until the freight was in route trucking companies charge to reroute freights. cancelled orders are %25 restocking fee and freight both ways per signed and agreed to terms.

don't blame us for your screw ups we are here 8-8 all day so don't tell me that you could not get a hold of us

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They do not have a signed terms and conditions agreement, This is the page that has the shipping address on it that they claim they did not receive. If they have the signed terms and condition invoice then they have to address that the item was to ship to so it is their error not mine. I did try to contact them several times prior to the product being enroute and was always put into a voicemail with no return call. It was not until I spoke to [redacted] that I was able to speak to someone and voice my concerns at least until he hung up on me when I asked to speak with a manager. Also if they have the signed terms and conditions page why did the email it to me to sign just yesterday November 27, 2013 @ 11:55am. I have also attached a copy of an email I received after I called the second time on October 31st inquiring to the status of my order when I was put in to [redacted] voicemail and I received the attached email, therefore how could they have processed the payment on October 28th which my bank confirmed. It has been one tale after another in dealing with this company.

Regards,

Business

Response:

did not contact us until the freight was in route trucking companies charge to reroute freights. cancelled orders are %25 restocking fee and freight both ways per signed and agreed to terms.

don't blame us for your screw ups we are here 8-8 all day so don't tell me that you could not get a hold of us

Review: purchased an engine from SW, the engine arrived at the mechanic and the mechanic said the engine was no good, the cams on the motor are all rusted, the valve cover is broken, the timing cover is broken, the engine is no good. I have tried to call this business SEVERAL times, I got through once and got hung up on. They promised a 3 year warranty and they will not return my messages to even help with ANYTHING. I do not want to pay for this bad engine and they can have it back. They say they record all their phone conversations so they should have mine still. They are not making ANY effort to help me at all in any way. I had the mechanic even try to get a hold of them and he had no luck either. So now we have a bad engine sitting in Boise Idaho. We want them to take the engine back and drop the charges for it. If we have to we will pay to have it shipped back but that is all we feel we should even have to help with and we don't feel that is even our problem but we are trying to fix this issue. The mechanic refused to use that engine because it was too bad. it cost $3495.00 It should have been a good engine for THAT price, plus they say a 3 year warranty but no one can get a hold of them and they do not return calls like the message says and the e mails says they will.Desired Settlement: We have this on dispute with credit card but they said it was a legitimate purchase. We KNOW it was a purchase, it was NOT what was sold to us. It was not a working engine. We do not want to pay our credit card for this engine, SW engines can pick this engine back up at Boise Id from Euro Sport. We do not want to pay any money for this defective product. If we have to get a lawyer, then we will. The engine was defective. It is a bad engine.

Business

Response:

valve covers and and timing covers are bolt on items and are not under warranty or part of an engine assembly that we sell.

surface rust on the cams are normal if the engine has been sitting up for a while.

Review: I've been trying to get ahold of customer service, a manager or someone with authority at this establishment for three and half weeks now, no return calls. I ordered a 4.9 engine with (air-in-the-head}, I put a side note in with the cashers check expressing what I needed. A representative called me when they received my check, asked if the information on the side note was correct, I said yes. That person told me yes they will send that particular engine described. I received an engine week ten days later, a week later is when I discovered that they had sent me a similar engine, an engine with (air-in-the-manifold) that I would have to modify, before I can use it for my truck. I talked to an individual today, he told me if I sent the engine back I would have to pay shipping and handling both ways and 25% restock fee, for there mistake and they will not send the parts I need to make there mistake (air-in-the-manifold) engine work. I paid good money and was expecting the engine I paid for, without any modifications done to it to make it work.Desired Settlement: I'd like to receive my full check amount, and for them to get their engine.

Business

Response:

Mr. [redacted] had ordered a 4.9 engine for a 1996 Ford truck and the correct engine was sent in a timely manner. The engines are the sams and work the same way, except for the the only difference is that the AIR tubes are in different locations. There are no special modifications that need to be made engines are the same and work the same way, only difference is the location of the Air emission tubes. It will not make it run differently, it is still the same engine, and it will run the same way the original engine ran. We sell about 5 of these engines on a daily basis and no one else had ever complained about the location of the emission tubes. Mr [redacted] would not listen to us nor could he understand the clear logic of this or comprehend what we were trying to tell him.

Consumer

Response:

Review: I ordered an engine from SW Engines on 9/14/15, to be shipped to my mechanic (J&H Automotive in Warwick, RI) -- the engine was not properly fixed to the shipping pallet, so it fell and was damaged during shipping. Additionally, parts of the engine were removed and put back improperly, further damaging the engine. Because of these damages caused by SW Engines, I was forced to pay extra labor fees to my mechanic, due to them having to swap parts from the old engine onto this new one.

I called SW's customer service and was treated rather rudely by a man whose name I did not get. He told me there's nothing they can do, and they make no promises about the condition of the engine when it arrives. He told me that I should take up my complaint with the shipping carrier, but he didn't know who that was. He assured me that there was absolutely nothing they could do.

I see that I'm hardly the first person to make a complaint against these people, and I'm sure I won't be the last. I would, at the very LEAST like to be reimbursed for the $300 that I was made to pay in extra labor costs-- I can provide all documentation if necessary.Desired Settlement: I would like to be reimbursed for the labor charges I was forced to pay due to the incompetence of this company.

Business

Response:

We apologize for your experience with shipping. However, the customer claim of our incompetence in shipping the engine on our part is not valid. We ship thousands of engines every year safely and securely for the past 30 years or so. We always securely fasten the engine to the pallet as shown in on our website when getting a quote for many of the engines we stock. Furthermore, per the Terms and Conditions of the Free Warranty every customer must agree to before making the purchase, We do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc. This is stated in the top section of the warranty and is more than clear for all to see as it is not a hidden condition. Additionally, we have no control over how the shipping company treats the engine once it has left our facility. We suggest this customer take up his claim with Oak Harbor Freight Lines as this is clearly a shipping issue.

Consumer

Response:

Review: I bought a 6,000 motor from company of June 3, 2013. Shipping company dropped motor off of truck. Sw engines received the dropped motor back. They were to send me a new motor. I spoke to Anthony the manager, said engine would be shipped out by June 28, 2013. I have called several times. No one will give me info on the motor. When it will be shipped or anything. One sales person did give me a VIN off the truck the new motor came out of. I got a car fax on the truck the supposed motor came out of a truck 4 years ago. Again, I call to find out where motor is no one knows, they got my $6000.00 on June 5, 2013. I do not have a motor and no one will speak to me.Desired Settlement: Get the motor I purchased. I am out rental fees machanic fees and I do not have a car to drive to work or provide transportation for my family. No one really seems to care.

Business

Response:

customer is getting the engine asap

takes time to get a 1500 lb engine ready for shipping

Review: On April 9,2014 I purchased a used transmission from this company they deducted 790.00 from my bank account. I had the transmission installed. The mechanic said it was no good so before we contacted the company he took the transmission to price transmission for them to take a look at it they said same thing the seal was not in tact.When we contacted the company they made arrangements to have the transmission picked up by R L carriers

they picked it up on may 27th the company received it on may 29th . I have the work order and bill of lading so it's been well over two weeks and my money is still not back into my account as promised.

When I call they put me on hold and transfer my calls to a voice mail I would like to know wheres my money they have their merchandise back.Desired Settlement: I would like them to honor the agreement 790.00 +90.00 for return as stated in the verbal agreement

Business

Response:

customer was refunded

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

This matter has not been resolved I have not received a refund from any one please ask them how was it refunded it is not in my bank account nor have I received a check in any form. I check my account daily more than twice a day. I HAVE NOT RECEIVED ANY THING FROM THIS COMPANY.

Business

Response:

we are not responsible for your incompetence

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This business has the worst customer service I have ever experienced. I have been trying to replace an engine for nearly 2 months, and have been shipped the incorrect engine twice!...and they keep insisting it is my fault, eventhough I have signed documentation to the contrary. I now have two engines in my possession that I cannot use, and the company is insisting that I pay freight to return them ( costs incurred both ways...original order had $0 shipping fees ) and is refusing to pay added labor costs incurred from trying to install an engine which was not what I ordered.

Review: SW Transmissions advertises a 12 month or 12,000 mile warranty including labor on used automatic transmissions they sell. I purchased a used transmission from them for my 1996 Dodge 1500 4WD pickup.It failed before 25 miles. I tried calling their warranty phone number and got a fax machine.They answer their sales phone number pronto then transferred my call to their warranty dept. After listening to elevator music for more time than I should have I left a voice mail and they didn't return my call. I sent several e mails over a 2 week period. Finally a guy named [redacted] agreed to send a replacement transmission. The replacement transmission also failed before 25 miles. At this point I had spent $117.42 for 15 quarts of automatic transmission fluid, flush solvent, and filter kit plus around $450. for labor to install each transmission. I also had lost the use of my vehicle for over 2 months. I sent [redacted] an e mail stating that I wanted a refund of my $ 1500. purchase price. I have not received a reply.

Product_Or_Service: used automatic transmission

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want a refund of the $1500. purchase price. They should also cover the labor costs. I wish I had done due diligence prior to giving these people my money, as there are numerous complaints against SW Transmissions on the internet.

Business

Response:

We already came to an agreement with Mr. [redacted], and the agreement was for him to make both transmissions available for pick up and then we will pick them up and refund him. So far we only have received one transmission back.

Consumer

Response:

Review: I ordered an engine inv #[redacted]) by phone on March 24, 2014 being told it would arrive in 7-10 days. after 14 days I was told 7-10 business days. After 30 days they no longer took or answered my calls. When the engine did arrive 30 days late it was the wrong one. I notified them it was not the engine they told me I needed and asked them to send a pickup order for it which they did not do. I called again only to have them tell me I had to pay shipping both ways and restocking fee of 25% as agreed when I ordered it. I specifically had them e-mail me saying that if it were not the right engine they would not charge me before paying for it by phone...nor did I ever agree to any return fees. When they finally did issue the pickup (June 11, 2014) I had the driver verify it was the same engine by serial number and that it was still in the original shrink wrap with the original delivery address. Web Pro then had the engine shipped to Appleton Recycling for disposal (whether by accident or on purpose it has been melted) where it was received and signed for on June 13, 2014. I have called no less than 90 times since....never to have a single call returned. I did manage to talk to [redacted] in June and July 2014 where he told me he would research and get back to me. In Dec 11, 2105 he finally talked to me again after I began calling hourly only to give me the same research reason. I e-mailed him the pickup and delivery documents obtained from R&L Carriers. He acknowledged receipt and again used research and call back. I then called Appleton Recycling myself and in 2 minutes found out that the engine was immediately melted as contracted by Quality and Southwest Engines. I have called no less than 25 times since, e-mailed, and tried garnishment to no avail. Currently I am owed $2395 plus small claims court costs , garnishment fees, and 12% interest beginning June 13, 2014 which comes to $2996.08. I have also contacted Federal Trade Commission (ref #[redacted]) who concluded that "claim is not disputed".Desired Settlement: to get the money back. The money was from my son's college fund. I paid by debit card because they would not accept check or credit card and then transferred to funds to cover the charge. My son had to sit out fall semester so he could earn tuition that would have otherwise been covered had Web Pro sent the right engine or refunded the purchase price for the wrong one they sent.

Business

Response:

This is a very old case and we are not able to look into the tracking of the shipment any longer. According to our records we never received the item back. In order to settle this case, we will need the complainant to attach/send all proof of where the return was received, customer claims Appleton Recycling, and we will review the case further. Furthermore, the complaintant claims we sent the wrong engine and this is simply not the case. The complainant ordered via the web whichs means a Representative did not place the order for him and therefore we cannot take resposibility here. If the complaintant called and inquired about what engine he needed, the Represeantative would of only been able to advise based off the information given at this time. Please provide all documentation and we will review the case further and come to a decision.

Consumer

Response:

Review: On 05/19/14 I [redacted] placed an order on S W ENGINES web site for a transmission for a 2004 BMW 325i. There quote# is [redacted], in there web site they ask for the make, model, year and vin# I provided all this information. I receive the transmission on 06/05/14. When I saw the transmission I refused the transmission and the driver left with it. Then on 06/06/14 I called S W ENGINES spoke with one of there employee's he informed me that it could of been misstocked and that they would send me the right one, he said to follow up on Monday. So I called back just like I was instructed to do, I spoke with [redacted], he informed me that they had to receive the transmission back first before they can send out the next transmission and that it would take about a week, he also informed me that I would get a second invoice, so I waited a week and did not here from them so I called them back and spoke with [redacted] again he said that I had to speak with [redacted] about this sale, and gave me his direct line # [redacted], I have been leaving numerous amount of messages and Scott has never got back to me. On 06/16/14 I received a legal notice send out certified mail alerting me that the transmission is still at RL CARRIES and that there was a 57.20 charge per day fee. The next day I called the shipping company RL CARRIERS and spoke with Evone, she informed me that I could not receive the transmission without approval from S W ENGINES. So I called S W ENGINES and was able to speak with Scott, I informed him of the issue and explained the problem, he said that he need an email from RL CARRIERS, at that point I told him that he need to call RL and speak with Evone, I gave him Evone phone number, Scott told me that he would call and get back to me.I told him I would call him back in 30 min. [redacted] never called [redacted] and he never got back to me. I have records and recorded calls on how many times I tried to make an arrangement with S W ENGINES. I have never been so upset at a company.Desired Settlement: SEND THE RIGHT TRANSMISSION OR REFUND MY MONEY INV#237677

Business

Response:

customer ordered a wrong transmission on line.

placed an order for m54 engine type but actually has m 56 type.

Review: I purchased on 12-11-13 a used motor from Southwest Engines. The advertisment states 3 year warranty or 36k miles. I contacted them on 8-5-14 inquiring about the warranty and I was told I did not provide the mileage so my warranty would not be valid. They had no paper work showing my proof of mileage. I then faxed to someone name Del the proof of purchase and that actual mileage was given at time of purchase. I called and spoke with Del on 8-7-14 to see if he got the fax. Del confirmed he got the fax. He then stated I did not do something that would activate the warranty even further, which according to him was on the paper work. I asked him if he could tell me which line that would be so I could read it for myself. He told me he had to go and hung up phone. I called and asked for a manager I was given the name John but of course he did not answer. I left a voice message. My big Complaint is that they sent no instructions telling me that I needed to go any further with activating the warranty. They shipped the motor only.Desired Settlement: I do not wish to do business with them any further. I feel they are shaddy and will try every trick there is not to honor their products. I would like my monies oe a portion if not all my money.

Business

Response:

I am writing in response to your letter regarding a Ms. [redacted]. She has purchased an engine from us back on December 11, 2013 and it was for a 2006 Hyundai Sonata 2.4 liter engine, and we sent it to her in a timely manner. She then had called us on August 5, 2014 and said the engine had stopped on her with no other explanation, she had not taken it to a garage yet or nothing, the engine just stopped, that is all she said. So we did some research on her order and she had never activated her extended parts and labor guarantee like required at the time of installation per terms and conditions form that she had agreed to at the time of sale. We tried to help her out with the 180 day parts only guarantee since she never activated the extended warranty, but it was 57 days past 180 day parts only and that claim was also denied. Unfortunately there was nothing we could do for her per contract.

Consumer

Response: