Engine Shopper

Review: On June 30, 2014, I purchase an engine for my 2002 Mazda 626 from Engine and Transmission via the internet in the amount of $1,575.00 invoice # [redacted].

The engine was shipped to S & S Automotive, 1920 North College to be installed.

The engine arrived at S & S Automotive the end of July 2014.

On August 27, 2014, S & S completed the work of installing the engine in my vehicle. In October the vehicle were driven to Atlanta Georgia and while there the engine started running hot and before the vehicle was in operation to come back to El Dorado there were some minor maintenance performed on the vehicle.

On October 6, 2014, the oil was change at PEP Boys in Atlanta. On October 7, when the vehicle was back in El Dorado when it was turned off and tried to started the vehicle on October 8 the vehicle wouldn't start.

Approximately, two days later the vehicle was towed back to S & S Automotive for an inspection on the problem. I was told it was a problem with the engine and a warranty part. When told what the problem was contact begins with Engine and Transmission World a representative name [redacted].

[redacted] agreed the problem with the engine was a warranty problem and Engine and Transmission World going to do right by their warrant. Although, it took several phone calls and leaving messages for [redacted] to return your call our last contact was around December 10 and he was on the phone with the S & S mechanical stating to replace the warranty part the he need to email or fax him a picture of the heat tab off the engine.

On February 11, 2015, I made contact with Engine and Transmission World to give me a status on replacing the part after speaking with [redacted] at S & S earlier stating that she sent the picture of the heat tab to Engine and Transmission World the day [redacted] said what he needed to process the warranty problem. When I did get a chance to speak to someone at Engine and Transmission World I talked with a representative name [redacted]. During our conversation I asked him to tell me what he need so I can get my warranty part to the shop and my car running. [redacted] stated that he needed a picture of the heat tab, the receipt from the last oil change fax or email to him and he will process the warranty.

On Friday, February 13, 2014, I called Engine and Transmission World to follow up on the fax [redacted] fax to [redacted] while I was in the shop. When a representative answer the phone and I gave him the invoice # [redacted] he transferred me to his supervisor who were on the phone long enough to tell me " It been over six months and the warranty is expired" then he hangs up the phone.Desired Settlement: A fair resolution will be Engine and Transmission World uphold their warranty and ship out the part that S & S Automotive need to repair my vehicle or let ship the engine back and they refund my $1,575.00.

Business

Response:

I am writing in response to your letter regarding a Ms. [redacted]. She had purchased an engine from us back on June 30, 2014 for a 2002 Mazda 626 and it was sent to her in a timely manner. She had called us on October 29, 2014 to report that she had blown a head gasket on the engine and that she was going to take it to a shop and get it checked out. On December 16, 2014 she had called to us to report that the shop came to a conclusion and it definitely was the head gasket, we had told her we do not cover head gaskets, and was not eligible for the parts and labor guarantee because it was never activated however we would still exchange the engine for her, we have not heard back from her since that call.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

tryed to order a tranny the web sight told me the card was denided and to cheak the info and try again so I did and came up denided again but thay still charded the card both times called them up to find out what happened and how we could fix it and after geting transfured a cupple of times I got on the phone with a manger and he than started yelling and swaring at me calling me a nut job and still no tranny on the way I have contacted a layer it playing out theft charging my card twice and no product on its way

I called to make a counter offer for an engine. The sales staff was very abrupt. When I emailed the company about the interaction the response I got was "I guess I was abrupt because you are a mn!" Well....if they treat potential customers like this just imagine how they are once they have your money!

Review: I ordered a used Honda accord automatic transmission from Qualityusedtransmissions.com on 4/24/15 for $1500.This transmission supposedly had 59,000 miles, was in excellent condition and included a one year parts and labor warranty. I had it shipped to the Selma CA Honda dealer for installation. During the service departments test drive, the newly installed transmission failed after driving less than a mile.I contacted [redacted], the warranty manager. According to the warranty information stated by this company and available on the web site, if the transmission failed during the warranty period, repair by a shop of my choice would be covered in full.I requested authorization for the repair from Mr [redacted] but he stated the warranty did not apply unless the car had been driven for two weeks! He offered to send a replacement after receipt of the original purchase but refused to cover the original $1260 installation charge by Honda or even to cover the labor charge for the replacement.I then requested a refund. Mr [redacted] requested that I contact him when the first transmission had been removed so he could schedule a pickup. After multiple calls/ voice mails I was finally able to contact him on 5/15/15 and he stated that he would send a return label by email for return authorization.After several hours, no return label had been received so I once again contacted [redacted] who stated that Steve was responsible for the label and forwarded my call to him- of course he didnt answer and I was forced to leave yet another voice message.It should be noted that every successful phone contact required several attempts to connect to Mr. [redacted]. He rarely answered his phone and did not return any of my calls. Each time I attempted contact through the company contact number I was put on hold for several minutes waiting for customer service and several times got disconnected so had to start over.The end result is that after hours of phone hold time and dozens of phone calls, I have had to pay for two transmission installations, been without the car for 3 weeks which required a rental replacement and at best will end up with a refund of my original purchase price.[redacted] did schedule a pickup but when the driver arrived at the Honda dealer, he refused to take the transmission because it wasnt correctly strapped to the pallet, and refused to wait even after the parts department offered to immediately strap it correctly. I again spent several hours and multiple phone calls trying to contact [redacted] to reschedule the pickup. I was unable so left voicemail. I have yet to hear back.This companys warranty claims are unethical if not criminal and their customer relations are atrocious.In summary, Quality Used Transmissions.com refused to honor their advertised warranty. They offered only to send another transmission but would not cover the original labor to install ($1260) or the replacement installation cost and trying to communicate with them is nearly impossible.The defective transmission was finally shipped back two weeks ago due to the efforts of the Selma Honda Service Department who worked directly with the shipping company, not Quality Used TransmissionsUpdate 6/27/15I filed a charge dispute with my USAA Mastercard company in early June. So far, they have been unable to obtain a refund. I still have not been contacted by Quality Used Transmissions.

Product_Or_Service: USed Honda Accord Transmission

Order_Number: Invoice #[redacted]Desired Settlement: DesiredSettlementID: Refund

Refund of the $1500 purchase price + $1261 to cover the labor to install the defective transmission.qualityusedtransmissions.com business license revoked

Business

Response:

Mr. [redacted] had purchased a transmission way back on April 28, 2015 for a 2004 Honda Accord 6 cyl and it was sent to him in a timely manner. He had called us to report that that torque converter was missing and may have came off during shipping, with no question asked and no hesitations we sent Mr. [redacted] a replacement immediately. On May 8, 2015 he had called us and said the trans had burned up and stopped moving, we offered to send Mr. [redacted] a replacement, but he did not want to go with another, so we told him to pull it out and we would refund him, he agreed to that and that is what we had done. Unfortunately he was not eligible to do a labor claim because he had never activated his extended warranty or provided any pictures of his odometer. We also never got any verification from any ASE certified shops to make sure it was installed properly, lines were flushed, broken and/or weak trans lines replaced, filter etc. We still dont even know if it was installed properly. For all we know, from what he describes one of his trans lines came loose, let all the fluid come spraying out, causing the transmission to stop moving and completely burn up. Mr. [redacted] burned up a completely good transmission because of pure negligence, and that is our conclusion.

Consumer

Response:

Review: I ordered a used transmission on their website. I immediately received a confirmation and my credit card was charged. I have called several times to check on the status of the shipment. After waiting an hour for the next available C/S person, the call is always transferred to a voice mail "Scott" After leaving several messages with my invoice number and part number, I received no return call. I then sent SEVERAL e-mails to their C/S address. I received 1 response that said my order had been shipped. Requested many times for them to supply a tracking number and received no response. I have not received my order, nor can I even contact anyone to cancel my order.Desired Settlement: I just want a refund and need everyone to know that these people are not reputable. I don't want others to get involved with this "business"

Business

Response:

parts was shipped a long time ago

http://www.echo.com [redacted]

Review: I bought a transmission for a 2003 chev s10 4x4 and it supposed to have 59 thousand miles on the it. warranty for 1 years or 12 thousand miles witch every come first. but win I got the transmission it had 157,207 on it and it was warranties for 90 days onlyDesired Settlement: I ask them to take it back they said I have to pay for the shipping and 25 per restock I told them I just want the transmission I bought I want them take it back I don't trust them no more I want my 7.50.00 back

Business

Response:

We do apologize but our distributor sent the wrong transmission by mistake. We are scheduling a pick and will issue a full refund once we get it back.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The past few weeks have been a lot of fun for me. First the engine in my car completely gives out. I had to deal with towing and diagnostics to figure that out. Then, purchase a used engine with low mileage to replace it. I get the car towed to a facility that can do the engine swap. I email them the information for shipping and they tell me I ordered the wrong engine. Lucky me. And this is where the journey begins. I call Engine and Transmission World. They transferred me over to a man. I tell him about my predicament and ask him if the engine I ordered would still fit. The man didnt seem to have an answer to my questions. He kind of mumbled things and acted as if he knew but he really didnt. So, I decided to change my order to the right engine. He tells me that that will cost an additional $250. I am a student. Ive been unable to find a job since October. I basically live off of student loans at the moment. It seems that every time I get my financial aid, everyone is digging into my pockets to take what they can. So I tell him that I understand that I ordered the wrong engine, and the fault is on my end. I didnt want to pay $250 just to get the right one sent to me. Not to mention the first engine I ordered has not even shipped out yet. So its not like they have to send it back or anything. Anyways, this man tells me to call him back when I decide what I want to do. I call my mother, and I tell her the situation. She tells me to call back and ask for a supervisor and hopefully this can be taken care of without having to pay the additional money. I call back and ask for a supervisor. They put me on hold for about ten minutes and lo and behold the same man answers the phone. Im kind of surprised that this man is the supervisor because he couldnt really help me out before. He was not knowledgeable about anything I had asked previously, and he really did not seem to care about my situation. So I started off the conversation asking him if this was the same person I had spoken to earlier. He said yes. This is where I upset him, mainly because I was upset from the whole situation itself. I said, Wow, you are the supervisor. You seem to really know what you are talking about, seeing as you really answered my questions earlier. I wonder why I am calling again? He says, Yes, I am the supervisor of all supervisors. At this point I am pretty damn upset. So I say, Well, I guess I want to cancel my order. He asks, Why would you want to cancel your order? Dont you want the right engine shipped out to you? I said, Well you guys are kind of fking me around on this, and I dont want to pay another $250 after paying $1,300 dollars for an engine. I am a student and I am basically running off of loans right now. I have been unable to find a job since October. He says, Well you were the one that ordered the wrong engine. I said, I know, but I can be paying all this money. He says, Well, good luck with the wrong engine being sent to you. I hope everything works out. And that you have a nice day. As he was saying this I was starting to say, You work in customer service. You are supposed to care about the customers and help them. By this time he hangs up on me. At this point I am as pissed as ever. I am also helpless. This man did not give me the option to even cancel my order like I wanted. He has all of the power in this situation and he decided to use it to screw me over. He left me in the worst position possible without even trying to help carrying out what I initially called to do, cancel my order. So I end up calling my mother again to tell her about the situation. She asks me if there is anyone else I can get ahold of to help me. Well, there really is not. I talked to the top dog and Im basically stuck. I decide to call again. One last time. In an effort to at least apologize to the man so that I can get this straightened out. So I call and tell the person I want to cancel my order. He transfers me over to another person. I tell them the same thing. They transfer me over to a young man in another country. I tell him the issue and that I want to cancel the order. He tells me that that will add and additional cost of $350 for restocking. At this point I am laughing at this man. He is silent. I say, So I either pay $250 to get the right engine, or I pay $350 to cancel my order (and stick it to the man). So is said, Just switch it to the right engine. He says, Alright and he hangs up without giving me any information about the new order, a follow up question to make sure my problem was dealt with, a thank you, or even a goodbye. In closing, I am still pretty pissed. They basically were going to stick it to me one way or the other. And I got stuck multiple times throughout the numerous phone calls. In a last act of desperation, I sent an email to the company about the entire issue. I do not think that it will even get an apology from them, or at least some understanding of why I felt the way I did this whole time. I pissed some people off today, so I hope that I actually get sent the right engine. I wish this company knew the words customer service, but they do not even know that, let alone the definition of it. I had hoped that the supervisor would have been understanding and went ahead and just switched the order with no additional charges. Then made sure he had done everything he could to provide the best customer service, give me a hardy thank you, and both of us go on our way. Then neither of us would have been pissed. And things would have worked out better for me. But hey, Im just the customer. I should not matter. Right?Desired Settlement: I would just like this business to understand how important the customer is, how important customer service is, and how to actually help people. I agreed to their terms and conditions, and ultimately was going to pay money either way. I understand that. But the supervisor of customer service was completely horrible to me. I admit I was a bit rude too. But he had no interest in helping me ever since the first call. He wouldn't allow me to cancel my order. Instead, he hangs up on me.

Business

Response:

Mr. [redacted] had ordered a supercharged engine for a 1998 Buick Park Avenue on February 5, 2015, he had then called on February 12, 2015 to report that he had ordered the wrong engine, and that he had needed the non-supercharged engine. We had told him there was a price difference of $230.00 he started beligerently talking over all of our phone staff, kept harassingly calling us back to back over and over threatening yelling, and calling us names. Then he kept going on and on about he had no money for this and was living off of student loans. If he didn't jump to conclusions so quickly and start freaking out like a paranoid schizo and maybe just listened to our kind and courteous customer service staff for 1 second to hear what our staff was trying to explain to him. So once he had calmed down we had told him that the non-supercharged engine was $230.00 cheaper and that he would be getting a $230.00 refund, so then we refunded him the $230.00 back to his card and we changed the part number and sent him the correct engine that he needed.

Consumer

Response:

Review: I purchased an engine 02/19/15 from Engine and Transmission World (Tulsa Ok). It arrived on 03/09/15 at PDQ automotive (Austin TX)on 03/09/15. I had 10 business days to have installed or the warranty would be voided. I spoke with [redacted] in warranty dept at EATW on 3/19/15 to tell him I had to have my car transferred to another automotive shop and it could possibly go pass the 10 day period. He assured me that would not be a problem and just log on an activate the warranty after it's installed. I tried to activate the warranty on 03/28/15 A.M. and the system would not allow me to activate it. I then emailed [redacted] regarding this. I called [redacted] on 3/30/15 several times. I left voicemails. I called again on 03/31/15 and left several voice mails and he has not returned my calls or answered the email. He was so nice and understanding when I called to request and extension on the date, all along knowing their system would not allow me to activate the warranty after the 10 day period. The car was completed by the 10 day period 03/27/15. I thought it would not be a problem if I activated the warranty the next morning because of how [redacted] responded to me requesting an extension.Desired Settlement: I would like the 3 year warranty activated. That is why I purchased this engine.

Business

Response:

Unfortunately if she did not have it installed or extended warranty activated with in 10 business days, there is nothing we can do. We have rules and regulations that go along with the warranty, if you can not follow them rules and regulations, you can not get the extended parts and labor guarantee.

Consumer

Response:

Review: Back in May of this year (2014) I went on the internet looking for a transmission for my 2005 VW passat car . I discovered one on the web site Got transmission and proceeded to order it , my order was processed and shipped late may early june .The transmission site stated it had an one year warranty on it so that is usual for this type of product. In early October the trans mission started to delay shift so I booked appointment at the shop to take a look at it . They put it on the computer and it told them we have an gear ratio problem which means there is something internally wrong with the transmission. We contacted them at [redacted] and reported the problem in which they said it is well within the year so they would just ship me a replacement one as soon as they had documentation I had sent the transmission I had back they would send me shipping details. After several weeks had gone by I had not heard from them so I called their warranty department to find out what was the delay about . This is where they proceeded to tell me they would not warranty the transmission because I had not followed proper procedure to validate the extended warranty. They told me I only had an 90 day warranty cause of this so I went to there web page to check this out and nowhere did it say anything about 90 days . There is something about validating warranty but this is the first thing I had heard or seen about this at all , they must not want you to know about it. I went on the computer to find reviews about this company and found others complaining about the same warranty issues as I am having.Desired Settlement: I am looking for them to replace the transmission in which I paid $2885.00 dollars for or refund me my money.

Business

Response:

Mr. [redacted] had ordered a transmission from us on May 23,2014 for a 2005 Volkswagen Passat and it was shipped out to him in a timely manner. He had then called us on October 31, 2014 to report it was shifting hard, however it was past 90 days and he had never activated his extended warranty so there was really nothing we could do for him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is what they told me as well but the fact remains there,s no where in their paper work does it say anything about a 90 day warranty nor on there web page . They told me that when I signed the shipping form it was in there about the extended warranty but I have never signed a shipping form little alone seen one . They have one year warranty all over the place and a spot to say about extended warranty but nothing to say you only have a 90 day warranty and the extended warranty if activated is to take it to one year. They are using mis representation to try to deny the warranty claim , fact remain the transmission from the time it was installed to the time the transmission quit working is way under the one year warranty they claim to have, the activation of their so called extended warranty is just paperwork and a picture. Do they not think I would have done this if I would have known about it , they have gotten their money and don,t care about customer . I will follow this up with a phone call in a few days after someone has a chance to read and review this . [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not call you you in the so called 90 days nor did I activate the so call extended warranty because it does not say on your web page that there is 90 day warranty and you need to activate the extended warranty to make it one year . The problem is with your web page misleading advertising and using hidden boxes on the web page to get around it . Reputable companies do not use these sort of advertising tactics to give them a way out of backing their product when it fails. [redacted]

Review: Feb. 4,2014,My daughter [redacted] deposited $580.00 into my checking account so that she could purchase a rebuilt or refurbished transmission from an on-line business.2 days prior to this she went online to QUALITY USED TRANSMISSION, a nationwide transmission network? After entering all info for what she needed,she was contacted by email and phone on how to go to a secure site to proceed with payment and delivery, $75.00 dollar delivery fee was waived due to arranging a business to business delivery. On Feb. 14,2014 at 5:13pm R&L Carriers delivered on a pallet wrapped in plastic a tranny and torque converter. No paperwork,invoice or instructions came with product except delivery receipt. After installation we got nothing. My ex bro in law Jack was contacted by my mechanic and informed that a special tool was needed to clear the computer, this is standard procedure for vehicles that have brains(computer on board) which he came by after work a day or 2 later. His place of employment is [redacted] transmission (could not afford to put into his shop, he was available for his knowledge if needed). He cleared computer and said we should be okay, we started vehicle put into every gear we had nothing, I contacted parts department and spoke with [redacted], he informed me that I should try to replace the filter,I said WHY WOULD I DO THAT IT SHOULD ALREADY OF BEEN DONE, that's when he to me that as far as rebuilding they only remove and clean the parts that are ther and since the filter and the gaskets could not be cleaned and put back they where discarded and the purchaser needed to replace these items,no filter was in transmission but [redacted] said the transmission would not be damaged to get a filter and that I could reuse the fluid I just replaced. I did this and we were able to shift into all gears, forward was very hard shifting to no movement but reverse worked great. I have tried to request a replacement tranny but SW engines has not responded to calls or emails.Desired Settlement: I have requested a refund only due to their unresponsiveness and SW engines unreasonable business ethics in dealing with their defective products, I cannot trust this business to replace this part or to pay for a shop to replace their faulty tranny.I I have read page after page of this scam company ripping customers off. shut it down The Revdex.com rated this company as an F on its own web site. I have emails,bank records etc will submit upon request. THANK YOU FOR YOUR HELP.

Business

Response:

The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.

We are not responsible for improper installation and or labor charges.

Warranty will void if the part is used for racing, operated without proper fluids, or a melted heat tab.

New thermostat and timing belt (if applicable) must be installed.

All returned parts or cancelled orders are subject to a 25% handling and restocking fees plus customer assumes all shipping costs.

In the event that the buyer defaults in the terms of payment, the buyer agrees to reimburse SWE for all costs and attorney fees it incurs in collection action.

Mis-ordered or mis- diagnosed parts are non-refundable.

We do not assume towing, shipping, transportation, and car rental cost.

Usual delivery time is about 7-14 working days but due to some unusual circumstances please allow additional time.

All residential deliveries incur a $75 shipping charge, unless agreed to otherwise.

Extended warranty will be activated upon notification of installation of part.

Engine or transmission must be installed within 30 days of delivery OR ALL WARRANTIES WILL VOIDED.

Exchanges or Store credits only after the part has been in customer posession for more than 30 days.

Although SWE makes every effort to make the part look as nice as possible before it ships no warranty or guarantee is made towards the appearance of that part.

Make sure to inspect all parts before signing for them on delivery.

The stated mileage is not guaranteed and is correct to the best of our knowledge.

We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.

Transmission cooler lines must be flushed or warranty will be void.

OEM auto parts are interchangeable with multiple years, makes and models which means the same part is an exact fit for multiple makes and models as determined by OEM standards. We guarantee the part we sell to fit your vehicle.

All deposits are non-refundable.

Any engine and transmission returned not in the same assembled condition as it was received will not be refunded under any circumstances.

Transmission external sensors and switches are not covered by warranty.

Transmissions are tested, visually inspected and cleaned.

Standard engine warranty is 180 day parts only. Standard transmission warranty is 90 day parts only.

Review: I PURCHASED A ENGINE ON 4/1/13 FOR $2145.00 THE ENGINE WAS INSTALLED ON 4/29/13,WHEN THE ENGINE WAS INSTALLED IT HAD A KNOCK IN IT, THE MACHANIC CALLED SW ENGINES AND TOLD THE COMPANY THAT IT HAD A KNOCK THE MAN SAID IT HAD BEEN ON THE SHELF FOR A COUPLE YEARS SO JUST PUT SOME LUCUS TREAMENT IN IT AND DRIVE IT, SO THAT IS WHAT I DID , THE TRUCK MADE IT ABOUT 15,000 MILES AND THRASHED. WHEN I EMAILED SOUTHWEST ENGINES ABOUT THE WARRANTY THAT WAS ON THE ENGINE WHEN I ORDERED IT WHICH WAS FOR 30,000 MILES OR 3 YEARS I WAS TOLD THAT SW ENGINES ONLY COVERED THE ENGINE FOR 180 DAYS SO EVEN THOUGH THE MECHANIC CONTACTED THEM THE SAME DAY IT WAS INSTALLED , WHEN THEY EMAILED ME BACK THEY SAID I WOULD HAVE TO CALL A DIFFERANT WARRANTY COMPANY AND GAVE ME THE NUMBER TO CALL, I CALLED THAT NUMBER AND WAS TOLD THAT THEY NO LONGER DO BUSINESS WITH SOUTHWEST ENGINES, I HAVE EMAILED SOUTHWEST ENGINES SEVERAL TIMES TRYING TO GET MY MONEY BACK OR A REPLACEMENT ENGINE, AND NOW I AM TO THE POINT THAT I DO NOT WANT A REPLACEMENT ENGINE I WANT MY MONEY IN THE SUM OF $2145.00 REFUNDED TO MEDesired Settlement: I WANT TO BE REFUNDED THE ENTIRE AMOUNT I PAID FOR THIS ENGINE FROM SOUTHWEST ENGINES WHICH IS $ 2145.00

Business

Response:

what is your quote#

Consumer

Response:

Review: Ordered transmission 4 weeks ago and it was delivered but was not correct part. Contacted SW engines to have correct transmission sent out based on my order and was told they sale hundreds of the same item and the part they sent would work. My mechanic said otherwise and also called salesman. Finally after 6 phones he finally agreed to send the correct order out and I would have it within a few days (5-7). One week later still no replacement and when I called the salesman I was transferred to shipping dept. Shipping dept said they don't make any guarantees on when it will be delivered and that they have 10-14 business days to send it out. I called back at end of week 2 was told same thing and that they would email me a shipping confirmation to me after they researched what the hold up was. I was promised it would be here last week and still no word. I tried to contact store manager, left 3 messages never have received a call back. The sales rep is courteous but is not any rush in trying to help or find a resolve to the problem. Someone should file a lawsuite against this company after seeing all the complaints posted. I wish I knew about these before I ordered from them. Now I'm 775 in the hole and still no vehichle to drive.Desired Settlement: I would like the correct transmission that I ordered delivered immediately. 97 Ford Explorer, V6 engine, with overdrive sensor. Total of 3 sensors should be on the transmission. They also have warranty for 90 days on parts...I think they should give me the full warranty parts and labor due to their goof up and delay since I 'm now wondering if it will even work.

Business

Response:

what is your invoice#

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

The original complaint filed shows the order # was [redacted]. They can always look it up on computer by my phone number too [redacted] which they have been given more than dozen times over past 2 weeks.

Regards,

Business

Response:

the replacement transmission was shipped

the wrong transmission was shipped for LKQ corp. [redacted] EXT.4438

Review: I purchased an engine from Engine & Transmission World/ SW Engines operating under another name at the time of the sale back in June 2014. (they have changed their name several times) I actually called my credit card before the purchase to check for any red flags from this company. They said they didn't have any info, but was told should I have any problems with merchandise and or services not as described, please file a dispute. Well I paid $1925 for the engine and over $1000 to have the engine installed. It took a while to buy all the accessories for the engine, but I purchased a 3 year warranty so no worries right? Wrong, my mechanic finally assembled all parts on engine noting that 3 broken exhaust studs were in the delivered engine block (spray painted black to hide rust) that took a professional mechanic all day to remove. They cranked the engine with ZERO oil pressure as a result! Then tried again with a mechanical gauge to rule out the electric sender. Still ZERO. I called the warranty manager and he agreed to cover the replacement of the oil pump ($500 with labor). My mechanic faxed the manager the invoice and proceeded with the install. Just a note, I was never compensated for that repair. My mechanic started the engine and it had good oil pressure now, but now has multi-misfire. Now nearly out of money for this project I decided to take it to another mechanic for a second opinion. After bringing him up to speed, he ran a complete check on engine. Coils and injectors were perfect. Compression on #2 and #7 cylinders were low. He said it was valve train related and NOT a head gasket. This includes cam, lifters, pushrods and head valve assembly. it would cost $1100 for labor alone to tear down the engine. Parts and machining will be at least another $1000. They advertise that they check every engine for oil pressure and compression. Both of these inspections were not performed on the engine they delivered to my mechanic, otherwise I wouldn't be writing this complaintDesired Settlement: The warranty manager asked for invoices. He asked if I wanted to return or repair the engine. This company doesn't cover labor to pull and ship the engine back or to reinstall it when they send a replacement not to mention all the labor removing accessories. I don't want another engine from this company with a whole new set of problems. I asked for repair credit in the amount of the engine $1830 (repair cost actually exceed the original cost). They have't returned my calls or emails. I gave them 10 days to respond since my original complaint . I gave them till this Friday Nov. 7, 2014 to issue refund. If I don't get a refund I will hand this over to my attorney. I agree with the opinion of many others that this company is a bait and switch company.

Review: Purchased engine on 01/04/2016. Recd. on 01/14/2016 by R&L Carriers. Item was banded to the pallet and shrink wrapped. Opened shrink wrap on 01/15. Noticed damaged to motor, 2 holes in valve cover. Called company on 01/16 to report it. they said to call back on Monday,01/18. I spoke to the warranty dept. and they said to file a claim with the trucking company. I told him that trucker didn't damage it. I worked in shipping/receiving for over 40 years. Had the trucking company damaged item, there would have been noticeable damage to plastic shrink wrap. Also I took photos which show a grease/paint crayon to denote damage to a certain part of item circling the damage on the valve cover. This is common practice in junk yards & recycling companies. Their email stated COMPLETE ENGINE, less alternator,starter,power steering pump,ac compressor. & turbo. Even though missing the crank sensor, water ports, change out valve covers, intake was different. Had my mechanic correct all missing, damaged parts. After getting the engine installed, it had a miss. Put on scope. Found stuck lifter and bent push rod. Engine is unusable. I am out over $4000.00.Desired Settlement: Full refund of $2130 I paid for engine, as well as reimbursement of my mechanics invoice.

Business

Response:

The complainant has been offered by us to replace the faulty lifter and rocker and did not accept our offer. All other items are only left on for convenience purposes which is stated in the Terms and Conditions of the Free Warranty which all customers must agree to when making a purchase and are not covered. As clearly stated on line #1 of the Terms and Conditions: “1. Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.” As far as we are ware from the mechanic’s statement the engine is not unusable as long as these items are replaced. We will still gladly replace these parts as previously agreed upon.

Consumer

Response:

Review: on Friday August 9th, we ordered a transmission for $570 over the phone from them they went and took the money right away from my bank. They said we'll received a link to finish the order online. We got the email at 9:44 PM after they took the $570 from the bank. They told us we can fill out the address information through the link, however the link doesn't work we couldn't finish the process and they said on their "term and condition" your order is not complete unless they received the paper that we have to fill out back and you will received the part 7-14 business day after they receive the completed paper. We call them on Monday August 12th to express our dissatisfaction regarding their process and requested to cancel the purchase since was still incomplete they told us if they cancelled they will charged 25%. I called them again to contest the 25% rule since weren't told about when we were doing the transaction they told me that their policy if I didn't understand it that my problem. The Manager [redacted] was very rude he put me on hold without telling me and then transferred me to another guy that was worst than him. When I told them I am going to file a complain with the Revdex.com he told me to go ahead there is nothing they can do for me and hung up the phone. I call twice after that they kept sending me to a busy signal.Desired Settlement: I would for them to refund me my money in full. The order wasn't complete and they did not mentioned anything about 25% why should we get penalized for their misrepresentation. They are crooks and need to be fine for taking advantage of public.

Business

Response:

need email address associated with that purchase

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased an engine on 10/06/15, they said it was alread palitized and ready for shipment, called the next three days for a tracking number but engine still had not shipped. 10/09/15 cancled the order. They said there would be a restocking fee of $395.00. They are saying that because I agreed to thier terms and conditions on the on line ordering form I had agreed to the restocking fee. What really hapened was that I called to place order over the phone and they said they do not take phone orders, that I would have to use thier online ordering process, which will not process the order unless you click the agree to thier terms box. They had the engine back for sale that very day.Desired Settlement: To credit me back $395.00 bogus restocking fee.

Business

Response:

We have reviewed the customer complaint and cannot waive the restocking fee. We typically only waive the restocking fee within a 24 hour period and in this case it was around 3 days. We never tells customers the engine is shipped and ready to go and always quote 7-10 business days for shipping as a strict rule. This customer did agree to the Terms and Conditions which is required for all customers before making a purchase which is standard issue in internet ordering. For this purpose we do not take phone orders to completion and require all customers to complete the purchase via the web site purchasing portal.

Review: I received a faulty transmission which was certified and covered under saw engine warranty. I have called various times with no response per request

It has been over a week since I have heard initially from sw engines. I did receive one email asking about error codes and no more correspondence , I am vehicle less and need resolution as the transmission cost me 1575.00

Their site promised good support and warranty

Sw engines.com

Please help meDesired Settlement: Replacement transmission or refund

Business

Response:

[redacted] had purchased a transmission back on February 23, 2015 and it was sent in a timely manner,He had never called with any issues on the transmission. As far as we know he is still driving the vehicle with our transmission in it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am forwarding all emails requests for warranty service, as I stated I have left voice mails for [redacted] (Warranty Dept) which hasn't returned my calls.

Review: Purchased an Engine with 40k Miles Used but with a 3 year Parts and Labor Warranty. Engine was installed by an ASE certified Mechanic. With less than 1000 miles the motor Started knocking and smoking. Contacted Warranty Dept for approximately 14 days consecutively. Warranty Dept. would transfer call to voicemails etc... and would not return phone calls or e-mails. After looking on the Revdex.com we found that this company has similar complaints in over 40 States. And operates under various Names,States and Addresses. Why with that many complaints in so many Area's allowed to continue to Operate. I have since Refunded my Customer all Monies owed to him but Have lost a Repeat Longtime Customer of over 10 years that has purchased 4 vehicles from my Dealership in the past!!Desired Settlement: Full Refund as I am out the $2480 and the Loss of time money and a Long term Friend and Customer. This Company should be out of Business.

Business

Response:

We apologize the customer has not been able to get through to the Warranty Department and should be contacted in the next 24-48 Hours regarding the claim. We will follow up when we have more information to respond with.

Consumer

Response:

Review: I mailed a Bank Check too SW Engines for purchase of a used motor. The Tracking # confirms it was delivered there personally by mail carrier [redacted] on 22 Apr @9:27am. They claim they don't have it ? My Bank FSFCU Fraud Dept spoke too [redacted] (Mgr) on Wed Apr 29 9:30 am. He pulled up tracking # and told Fraud Dept its here and I will call [redacted] Back in 20 min. 5-6 Days Later I haven't heard from him! Instead when I Email Them and ask, They Email me back and call me a IT, IT!Desired Settlement: I Want My Bank Check Back !

Business

Response:

Mr [redacted] said he was going to send a cashiers check for a 2002 Grand Am engine for $1540.00. We never got the cashiers check mailed to us. The tracking number he provided said the mail carrier left in mail box but we never got it.

Consumer

Response:

I recently ordered an engine specific to my 98 f150 truck.1525$ later and almost two weeks later I was delivered a crown victoria passenger car engine.To retrefit the purchace as it was described and advertised is going to cost me 325.$ more in labor to exchange parts,and well above 200$ more in gaskets and materials.Now I don't believe the advertised mileage(the reason I paid so much).All in all these folks earn all the bad press they deserve.