Engine Shopper

Review: I purchased a 2008 Hyundai Entourage engine from SW Engines on line. Before purchasing I asked the customer service representative if the engine had any sludge in it and if it was in good working order. In a taped conversation the representative told me it had no sludge, was in very good condition and that they do not sell bad engines. In the print description of this engine it said "no sludge build up". The engine was shipped into Front Line Motors, Lititz, PA where professional mechanics installed the engine( which arrived in clean condition) for $2022.11. Driving home from picking up my car the check engine light came on. By the next day there was a knocking noise in the engine. I took my van back to Front Line Motors where they took the engine apart and found a lot of sludge build-up which was causing the problem. I immediately called SE Engines' customer service department where I was put into the managers voice mail. No return call. I emailed. No return email. I called and emailed again. No return response. After a week of calling and emailing with no response, I called Front Line Motors and told them I was not getting any response. In my messages I had told SW Engines that I wanted a new engine with approximately the same mileage and for them to pay for the new engine to be installed. Front Line agreed to call for me and relay the same message. By this point I had to rent a car and incurred $172.66 in cost. Front Line called and got through to someone who agreed to send a new engine and said they would talk about the reimbursement of installation of the second engine when the engine had arrived at Front Line. The engine took over two weeks to arrive during which time I tried to contact SW Engines to make sure they were going to pay Front Line Motors for installing the second engine since I had paid $2022.11 to have the defective 1st engine installed. No response....always put into voicemail. Front Line finally got the manager on the phone who said they were not paying for the second engine to be installed even though the first engine came in defective and was not the product listed on the website. On the invoice SW guarantees parts and labor for 3years. SW Engines were rude and Front Line said that they would never deal with them again. When Front Line Motors couldn't get any where with SW, I tricked the customer service rep into connecting me with the manager who told me there was nothing wrong with the first engine (I have pictures of the sludge and why did they send a second engine???) and that it must be my van that's the problem. I told him I was stopping payment on the engine and he hung up on me.

I stopped payment on the engine and used the money to have the second engine installed. SW Engines sold me a defective engine under false description and advertising claim of the product. I incurred cost of installation of the first defective engine of $2022.11, rental car $172.66, and installation of the second engine of $1604.08. Parts and Labor were guaranteed on the sales invoice.Desired Settlement: SW Engines reimburse me for the second engine installation of $1604.08 and rental car expense $172.66 Parts and labor were guaranteed on the sales invoice.

Business

Response:

On May 7, 2015 Mrs. Anne [redacted] had ordered a 3.8 engine for a 2008 Hyundai Entourage and it was sent to her in a timely manner. On June 9, 2015 her mechanic had called to report that the engine had a cam and crank coalition code which does not necessarily mean that the engine is bad, it could have been easy fix with a little bit of oil system cleaner and by switching over a cam or crank sensor, but Mrs [redacted] mechanic did not want to go that route, he wanted us to send a replacement and that is what we did. We are not sure if Mrs. [redacted] knows but the 2008 Hyundai Entourage 3.8 engine is notorious for sludge build up especially if you use other oils other than Mobile One Synthetic Oil, so that may have been the case with the first engine we sent Mrs. [redacted], if it does not look sludgy though the oil filler, then we would not run the oil system flush through it if it is not needed. If Mrs [redacted] did so much research and recorded so many phone calls then I am sure she would have understood how the warranty works, because if the extended warranty is not activated then she would not be eligible for labor coverage, also if she would have read the terms and conditions form that she had agreed to then she would have seen in the contract that we do not cover rental cars either.

Consumer

Response:

Review: I ordered an engine from Engine and Transmission World LLC. A defective engine was shipped to the auto shop doing the installation. The firm was contacted and did offer a complete refund and to pay for the shipping. I questioned the other coats involve with the installation of the defective engine and was told a manager had to approve them. I was transferred to [redacted], the manager. A message was left of his voice mail and no return call was ever received. They have since then not answered my calls and I have been unable to access their warranty website.Desired Settlement: Refund of purchase price and associated costs of $800.00 installation of defective motor and associated costs of $583.00.

Business

Response:

Mr [redacted] had ordered a5.4l engine from us back on April 6, 2015 for a 2006 Ford F-150 and it was sent out to him in a timely manner. He had called us to say the engine did not come with spark plugs. However none of our engines come with spark plugs and neither do we advertise that. We only sell used engine and recomend that you get new spark plugs. On June 11, 2015 he had called to report that the engine had some jb weld on the timing cover. Timing covers on a 5.4 engine are removable and just left on for convenience purposes, if he does not like that timing cover he can use his original timing cover. That is the last we heard from Mr. Yenchek. If he has an actual warranty issue he can submit his claim online or just call the warranty department, he does not have to leave voicemails.

Consumer

Response:

Review: purchased a engine from GOT ENGINES the engine was defective now company does not want to fix problem. had me contact this warranty company that has dropped them. Has inconvenienced me as well as my mechanic.Desired Settlement: pay my mechanic for work performed as well as repairs to defected engine.

Business

Response:

invoice#????????????????????????????????

Consumer

Response:

My invoice # 219713. Just letting know this engine was no GOOD at all if you need more information you may contact my mechanic.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased an engine from SWengines (AKA Engine and Transmission World) in October 2014 and it wasn't delivered until Dec 2014. The engine I ordered was for a 1991 Ford E350 van, diesel, 7.3 liter. What was delivered was a Ford pickup truck engine, diesel 7.3 liter. These engines are similar but not the same. The engine I received required $686 of reconfiguration and modification to make it fit my van. When I contacted the company to inform them of their error, Mr [redacted], company customer service representative, was unwilling to discuss the matter and was in fact very combative over the phone. I am seeking refund of the above mentioned sum. However, SWengines does not seem likely to do so. I have attempted to contact them via email and phone but have been unsuccessful. They appear to be avoiding me. The two phone numbers I have for MR [redacted] are [redacted] or [redacted].

Subsequent to my interactions with this company, I have done an Internet search on their business reputation . It is abysmal, to say the least! Numerous complaints! numerous Revdex.com conplaints! Law suits! Shocking that they are still in business.

I hope you can help. [redacted], Anchorage, AlaskaDesired Settlement: a call from the Revdex.com to SWengines and a return call to me telling me I'm getting my $686 refunded and a written statement from SW engines detailing the conditions of the three year warrantee that come with the engine!!

Business

Response:

Mr. [redacted] had ordered a 7.3 diesel engine from us back on November 24,2014 for a 1991 Ford Van. On January 14,2015 Mr. [redacted] had called to complain that the engine was different and the oil cooler was different. It actually was a truck engine and you do have to make a few small modifications just like any other installation. Since we do not cover bolt on items or accessories we unfortunately could not do nothing for him. He had switched oil coolers and is now driving the vehicle.

Consumer

Response:

Review: was sold an engine that was advertised to be tested to make sure it was a good running moter, the moter I received had major problems, requiring major rework to make it usable. Sending it back, is a not reasonabke solution as mechanics charge for the initian install, then for removal and needed documentation for this company, and then more money to reinstall.Desired Settlement: Refund for the costs I will incur to have the moter repaired. Sending it back would be expensive (at my expense, so much for the extended warrenty I bought), and a second motor from this company may not be much better. If the company would only inspected and tested thier moters prior to shipping as any legitament company would, and as they advertise on the site. A real warrenty only works when a business is honest and trustworthy to begin with, which this company is not, so thier solution is not realistic.

Business

Response:

customer never provided any proof

need a computer generated diagnostic report and pictures of a heat tab in order to initiate warranty

Review: Ordered a transmission for my vehicle and when received I went to my mechanic and had it installed, . Didn't work , I called and was told to send invoice of installAtion , did as I was told and received a call telling me since the mechanic didn't put every specific step there was nothing they could do,Desired Settlement: I don't even want the 400 my mechanic charged me , just the 1025 I spent on the transmission itself

Business

Response:

The customer called in on 10/21/2015 to let us know there was an issue with the transmission. After asking for the copy of the installation invoice and receiving it, we immediately noticed one of the most important procedures were not followed being the Transmission Filter was not replaced as required. Every transmission comes with a tag on it which clearly states what must be done for the warranty to be valid. We have attached an image of this tag as an example. With all due respect, the customer should be taking this up with his mechanic who did not follow procedure which is often the case.

Consumer

Response:

From: [redacted]Date: Sat, Oct 24, 2015 at 3:30 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: [email protected] I spoke to my mechanic , he confirmed installing a filter , just not writing it in the invoice

Review: After trying to order a transmission on-line from this company, I was either hung up on, disconnected and/or insulted & lied to by the salesman. One man, named [redacted] (wouldn't give his last name), agreed to sell the transmission for $965 but debited my credit card with $990. I then received an e-mail the next day from "[redacted]" that stated the part I'd inquired about would be delivered on Jan. 20, 1970! I called my credit card company immediately & told them to freeze this transaction. [redacted] called the next day(after unable to collect the $990) & said "thanks for wasting his time." As a result, we had to close down this account and obtain a new credit card. I don't see how a company like this can stay in business--if in fact they are a legitimate one. I have never dealt with such rude, arrogant people before via phone calls. Please help so this doesn't happen to another person. We tried numerous times to file a complaint with the manager of this co., but to no avail--were always disconnected and/or the person would hang up on us.Desired Settlement: I think they should be investigated for the legitimacy of their company and/or salesmen representing this company to be made more accountable to customers.

Business

Response:

[redacted] does not have an ability to email customer. Was his name on the email? Provide the copy of that email so we can check into this further.

Review: I bought a engine from these clowns and I have only 300 miles on it and it already leaks oil all over,I called 8 times to answering machines but finally got a hold of a guy named dale and he was very rude and short with me,BUT THEY DIDNT HAVE A PROBLEM RUNNING MY DEBT CARD.Desired Settlement: PAY FOR REPAIR

Business

Response:

Mr [redacted] had purchased an engine from us for a 1994 Isuzu Trooper back on March 30, 2015. He had called us to report that the engine has a leaky cam plug seal. Even though we donot cover seals we wanted to provided good customer service to him so we had said we would give him credit for the cost of the seal in good faith. We would not cover the labor though, because replacing seals and gaskets as part of good practice and proper installation should actually be replaced at the time installation, any knowledgable mechanic knows that.

Review: I ordered a engine on 1/15/13 received it 6 weeks later but not knowing to my knowledge it was a bad engine,!! Three weeks later the engine blew. I contacted SWE & they agreed it was faulty & sent a replacement a lot quicker the second time. My issue is that I understand on the contract I signed was for a good used refurbished engine...not a lemon!! So I have had to pay twice to have the other engine installed...not fair or my problem! I fell SWE should reimburse the second charge because it was their fault the job had to be done twice!!! I would never expect under normal circumstances SWE pay instillation charges but since the replacement had to installed too I feel SWE who say customer satisfaction is their #1 goal should be responsible for the charges...my mechanic like any other American does not like re-do's based on any level! Especially when he nor I was to blame. Thank you for your time.Desired Settlement: Just pay the second engine instillation fee because its their fault for sending a lemon to begin with!!! Just send the check to my mechanic!! pay engine instillation charges.

Business

Response:

sorry we do not cover labor

Review: I purchased a used transmission and warranty from Quality Used Transmissions, June 27, 2013. The transmission was faulty. I went to the Lowest Price Auto Repair shop for service, told me I needed another transmission because the transmission was bad. Under the warranty agreement, I have one year parts and labor. I spoke with [redacted] in the warranty department. He asked that I fax/email an invoice from the Auto repair shop stating the transmission was bad. I emailed and faxed the invoice 12/19/2013. I received a response from [redacted] asking for the shipping information. I sent an email to [redacted] on 12/20/2013 with the shipping information in addition asking the status and process and did not receive a response. After much follow up, I finally received an email on January 17, 2014 stating that they tried to ship me another transmission and did not have a phone number, email address or shipping address to ship the transmission. All of the information was listed on the invoice in addition to email I sent on 12/20/2013. On January 20, 2014, I asked for a refund. I then received an email on January 20, 2014 from [redacted] asking for my "credit card information for payment." I sent an email to [redacted] asking for the details of the payment he was referring to. [redacted] then emailed me on January 21, 2014, stating that "[redacted] has all the details, his ext is 2064". I have been calling and emailing both [redacted] and [redacted] and still have not received a response to date.Desired Settlement: I would like a full refund.

Business

Response:

what is you invoice#?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. The Invoice Number is [redacted].

Regards,

Business

Response:

customer changed her phone# so the trucking company could not get a hold of her before making a delivery.

she has to pay freight charges to get it redelivered.

Review: Ordered an engine from Engine and Transmission World that was advertised to be a 90,000 mile engine. Engine arrived decently crated. Upon inspection it looked like E & TW had hosed off the engine and painted over the rust.

Without tearing into the engine I decided that it was too much of a risk to go through the work of installing the engine.

Contacted E & TW requesting instructions about returning the engine at my cost and a refund less a restocking fee.

Have not heard back from E & TW - I am out $955.Desired Settlement: I would like to return the engine at my cost and receive a refund less a reasonable restocking fee.

I would like for E & TW to contact me by email or telephone and sort this out.

Business

Response:

All the customer has to do is return the engine and he will be refunded according to the terms and conditions. A 90,000 mile engine from Midwest will have surface rust on it but that does not mean that the engine is bad. Per signed terms and conditions we do not warranty appearance.

Do not deal with the business. Buyer beware !!

Review: Called for order status on order. Manger told me to [redacted] and cancelled my order and hung up on me. All I asked was for a status.

Had a order confirmation and all ready paid. Order was to arrive NLT 5/28. I called on 5/28, 5/29 and today 6/1 for a status. Had to leave voice mail. When I finally was able to reach a manager today "Bill" he told me the order was cancelled today. I informed him that no one had cancelled order and the reason for my call was to get status. When I asked to speak with an owner, he told me to "[redacted]" and that he was cancelling the order and then hung up on me. I personally believe they never placed the order and obviously did not fulfill. They have also not refunded me the money. I have receipt of payment which is $995 which I believe is a felony.Desired Settlement: Want my money back, and would like other consumers to be aware and avoid doing business with this "so-called" company.

Business

Response:

Mr [redacted] had ordered an engine and we tried explaining it to him that because of the volume of engines we sell taht it takes up to 14 business days to receive an engine from us, he did not like that answer so he got beligerent with our staff was yelling and screaming at them and calling them names. We had then cancelled hs order because we did not want to deal with that kind of abuse from Mr. [redacted]. Also we reviewed all of the phone conversations with Mr. [redacted] and he was the only one using the fowl language, our staff does not talk like that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would invite them to send the recording as they have completely fabricated a lie. They of course will not be able to provide that recording as it never happened or will come up with some sort of excuse. As I stated, I called them for a status of the order and had left a message asking for an update on the engine dleivery. I am very confident that they never shipped the engine since the person (Bill) I spoke with on my 2nd call (since they never called me back) ask if I wanted to re-order the engine. Why would I have canceled and why did they ask if I would like to reorder the engine if I just wanted an update?? Again, and I am very sure, they never held up there end of the agreement and shipped the order in the 1st place even though they were very quick to charge me for the engine that they never provided.Also, unlike them, I can provide all the details on when the engine was ordered (5/8/15) SW engines emailed me indicating delivery would be NLT 5/28/15. I called to check on the status of the delivery on 6/1/15 allowing extra time because of memorial day (trying to give them the benefit of the doubt). Why would I call on this date to cancel an order that was promised on 5/28? Again, I can prove this with their email. There (so-called) phone log would show that is the date (far past the due date of delivery?) So, for a fact, when the so-called manager (Bill) told me the order was canceled I asked for his supervisor so I could speak with someone else, and that is when Bill told me to [redacted] and hung up on me. SW engines has numerous complaints posted all over the internet. I wish I would have checked them out before ordering. It is my hope that this complaint will prevent others from being ripped off.To make matters worse, now SW engines claims that I swore at them, and that is slander and defamation of character!! What legal course of action can I take in the courts to get justice?

Regards,

Chuck [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I called on 6/2 for a status update. The engine was supposed to arrive no later than 5/28. Below is the statement from an email they sent to me:

Review: I ordered a motor for my Hyundai Sonata. They told me it would take 5-10 business day's to ship, it didn't end up shipping until a month later.When the motor got here it was a Kia motor. I called them to send me the shipping label to send it back and ended up having to threaten them for them to even send me the label. Once they got the motor they sent new an email stating they were only gonna refund $683, when I paid $1595 for the motor. Their reason was because they charge a $391 restocking fee and $245 transit fee both ways. Had the motor been the one I ordered, I wouldn't have had to send it back. Their customer service sucks, I was transferred, and even hung up on several times.Desired Settlement: I would like the exact amount I paid for the motor, $1595.

Business

Response:

[redacted] had ordered an engine for a 2003 Hyundai Sonata and it was sent out to her in a timely manner, Her mechanic had called us and stated that she has a 2008 vehicle and asked us if it was the same. So he provided us with the VIN number, and we ran the vin number and it turns out she had ordered the wrong year engine and she has a 2008 Sonata and the engine are unfortunately. The price on the 2008 sonata was 2595, she elected to just send it back for a refund. The engine is now back and we have refunded her -25percent and - 2 freights

Consumer

Response:

Review: In April 2013, I ordered and paid for a rebuilt motor. In May 2013, I received a used motor. Within the 30 day warranty, the mechanic confirmed and phoned [redacted] at Southwest Engines to complain that the motor was a bad, non functioning motor. [redacted] honored the request to send another rebuilt motor. They shipped another used motor (which costs less than the rebuilt which was paid for) and again, withing the 30 days of the installation warranty, the mechanic phoned [redacted] and explained that another bad, non functioning motor was shipped. At that time, [redacted] said he would send for the TWO motors and upon receipt of the motors would issue a FULL REFUND. After many failed attempts of a return call and several months of messages to the point that you are lucky if they even answer the phone, I am still awaiting a refund that was verbally and under direct warranty, due me. The invoice #[redacted] will identify this purchaseDesired Settlement: I am not expecting a full refund as promised through a verbal conversation with [redacted] and as stated in their warranty policy. Because both motors were defective, there should be NO RESTOCKING FEE as there is no reason to restock bad merchandise. It has been almost 5 months since the last phone conversation to [redacted] from Southwest Engines in Wisconsin. If a refund, in full, is not received within 15 business days of the time they receive this complaint, I am filing an investigation through the Attorney General's Office and will proceed to retain a lawyer of which I will also request those fees to be reimbursed. The final cost of this expense was $1,012. Invoice #[redacted]

Business

Response:

please provide your invoice#

Review: WHEN I FIRST FOUND OUT THAT IT WAS THE WRONG ENGINE, I IMMEDIATELY TRIED TO CONTACT THE COMPANY. IT TOOK SEVERAL ATTEMPTS BEFORE I WAS CONNECTED TO A LIVE PERSON. I SPOKE TO MR. [redacted] IN CUSTOMER SERVICE TO EXPLAIN THAT THE ENGINE THEY SENT WAS THE WRONG ENGINE. HE ASKED IF I COULD TAKE PICTURES OF IT AND SEND IT TO HIM AND I SAID HOW IS THAT GOING TO HELP, IT'S JUST THE WRONG ENGINE; WHY SHOULD I HAVE TO SEND YOU PICTURES? SO, I WAS TRYING TO EXPLAIN TO HIM WHY IT WASN'T GOING TO WORK FOR US IN OUR TRUCK(BESIDES THE FACT THAT IT'S THE "WRONG ENGINE") AND HE PROCEEDED TO "SCREAM" AT ME, "WHY DON'T YOU GET SOMEONE ON THE PHONE THAT KNOW'S WHAT THEY'RE TALKING ABOUT"!!! I FELT THAT I WAS BEING DISCRIMINATED AGAINST BECAUSE I WAS A WOMAN! I RAISED MY VOICE BACK TO HIM SAYING, "ARE YOU SERIOUSLY YELLING AT ME" AND WENT ON ABOUT HOW THAT'S TERRIBLE CUSTOMER SERVICE! I ASKED TO SPEAK TO A MANAGER AND HE SAID HE WAS THE MANAGER. I DIDN'T BELIEVE THAT FOR ONE MINUTE. HE THEN HUNG UP ON ME! I IMMEDIATELY KEPT CALLING THEM BACK PROBABLY ABOUT 8 TIMES. THE PHONE WOULD RING A FEW TIMES THEN I WOULD BE DISCONNECTED. I FINALLY GOT THROUGH TO THE SAME PERSON THAT I ORIGINALLY SPOKE TO THAT TRANSFERRED ME TO MR. [redacted]. I BRIEFLY EXPLAINED WHAT HAPPENED AND ASKED TO SPEAK WITH A MANAGER. I WAS TRANSFERRED TO MR. [redacted], OWNER. I LEFT A CALM MESSAGE ABOUT WHAT HAD JUST HAPPENED. AFTER I EXPLAINED TO MY BOYFRIEND WHAT JUST HAPPENED, HE DECIDED TO CALL HIMSELF. HE ALSO SPOKE TO MR. [redacted] AS WELL, BECAUSE HE SAID SOMETHING LIKE, "OH YOUR WITH THE IRATE WOMAN THAT JUST CALLED". VERY FUNNY THAT HE SAID THAT SINCE I WAS THE ONE THAT WAS LITERALLY "SCREAMED" AT! SO, BASICALLY IT WAS DELIVERED ON WEDNESDAY, NOVEMBER 20TH AND HE TOLD MY BOYFRIEND THAT HE SENT A SHIPPING MANIFEST OVER TO HAVE IT PICKED UP IN 2 DAYS, WHICH WOULD BE THURSDAY, NOVEMBER 22ND; BUT TO NO AVAIL THE ENGINE STILL SITS AND I'M PAYING STORAGE FEES ON IT BECAUSE OF THEIR NEGLIGENCE TO CORRECT THE PROBLEM. WE THEN TRIED TO REACH THEM AGAIN TO GET THE STATUS OF WHEN THE ENGINE WAS GOING TO BE PICKED UP, BUT WAS NEVER ABLE TO GET THROUGH TO ANYONE.Desired Settlement: THE ENGINE SHOULD BE PICKED UP FOR RETURN(WITHOUT ME BEING RESPONSIBLE FOR SHIPPING CHARGES TO GET IT BACK TO THEM)AND I SHOULD BE ISSUED FULL CREDIT BACK TO MY CREDIT CARD. I JUST WANT MY MONEY BACK!!!

Business

Response:

need your invoice#

Review: On August 08, 2013 I ordered a certified used transmission online from this company. I ordered a 1994 toyota transmission "w" series 4x4 manual. After about three weeks of waiting without any sort of tracking information provided, a shipment arrived at Integra auto in Gypsum, CO from southwest engines. It was that of a "g" series transmission which is completely different from what I ordered. Not to mention the terrible shape the part was in. I tried continuously to contact [redacted] from their customer service department at [redacted]. He replied for me to send pictures over of The transmission I ordered vs. the transmission which was sent to me. After this I went over a week without him contacting me back. [redacted] would never provide an address to where I could send the wrong part sent. I tried contacting them by the phone where I would get rudely put on hold and hung up on countless times. After many days of frustration feeling that I was stuck with this $840.00 purchase of a part that was meaningless to me I contacted my credit card company to file a dispute. I still have been unable to acquire proper information to return the part I didn't order. September 21 my mechanic notified me saying that another transmission arrived from SWengines. It was that of the "w" series which I originally ordered. However, The condition of the part was horrible. My mechanic told me he didn't think it would be smart to use this part because of the un-operable condition. I was told to return it, the same way I received it (still strapped to the pallet it was delivered on).Transmissions are not to have any water in them whatsoever, shipped in a plastic bag to protect from the elements. This transmission was obviously rained on and into. I now have two transmissions, both unable to use. I have tried countless times to contact dale to return and I have been unable to attain the correct information to do so. I feel completely ignored and ripped off.Desired Settlement: $840.00 the total I paid including a 1 yr. warranty.

Business

Response:

we are making arrangements to pick up both units and issue a full refund

This company is a total scam. There is no warranty on their product. They got me for $1575 and I now own a junk engine with very few usable internal parts. I would like to have my money back, But it would suit me even more to see these guys go to prison. Unfortunately I didn't read any of the reviews before I made my order. It has become a personal matter to me now.

Review: I ordered a transmission February 13, 2015 and received it two weeks later. After installation it started leaking fluid. I returned it and received a replacement. However, after installation the replacement does not shift.

The repair shop said there was no filter in the transmission and they could repair it for $620. I called SW Transmission about the replacement and repair cost and was told the warranty was voided because the filter was not installed.

The filter should have been installed when I received it.Desired Settlement: I would like a proper functioning transmission or pay the dealer to repair the current one.

Business

Response:

Mr. [redacted] had purchaed a transmission from us for a 1996 Mercedes E-Class and it was sent out to him in a timely manner. He had then called us on March 5, 2015 to report thatt there was a hairline fracture in the case and that he wanted a replacement, so we then sent another transmission. He said the new transmission was not shifting properly so sent a 3rd trans. The 3rd trans is now installed and working well, Mr. [redacted] has been taken care of. Unfortunatly his labor claim was denied because he did not make it through the 2 week, 500 mile activaton period of the extended warranty, so therefore the labor was not covered.

Consumer

Response:

Review: I purchased an Engine for 4995 dollars on 3/27/14. On 4/01/14 my credit card was charged another 4995 dollars. They finally credited my card on 04/14/14 for

4795.25 keeping 249.75 saying that it was the credit card co. that made the charge. That is not true they keep the money.

After installing the Engine the mechanic called and told me the Engine was defective and could not be cranked. I called the have Engine returend and Southwet Engines

picked up the Engine using R& L carriers. The invoce for the [redacted] of [redacted] is [redacted] on 08/11/14. Until today they refuse to credit my account . They gave me the run around and lied

over and over. I contacted the Mayor of Cudahy and he reffered me to DOATC. I filled a complaint with them and they are looking in to it but haven't heard from them in a while.Desired Settlement: Would like to get my 4995. dollors for the returned Engine and also the 249.25 that they stold.

It also cost me 1750 to have the defective Engine installed which I know I will not get that.

Thanks [redacted]

Business

Response:

On 3 27 2014 Mr. [redacted] son had ordered an engine from us for a 2003 Chevy Silverado 2500 with a 6.6 duramax diesel. His credit card had declined, Mr. [redacted] son had called his bank to raise his spending limit and then called us back later on that day. Then on April 1, 2014 Mr. [redacted] had placed another order for the same engine with a different salesman. We had fortunately caught the duplicate order before it was shipped so we had saved Mr. [redacted] hundreds o dollars on freight charges. Unfortunately the banks charge a 7% fee for use of a credit card machine that Mr. [redacted] had to pay because he had placed the order twice and that was the only fee for doing that. On June 23, 2014 he had called us and said the engine was leaking antifreeze and he was sending the engine back for a refund. We did not receive any documentation from any certified garages or anything stating what was wrong with the engine. We got the engine back August 18, 2014 and he was refunded in full, if he checked his statement he will see that it was refunded just a few weeks ago in full we had to inspect the engine and make sure his mechanic installed it properly and caused no other damage to the engine.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I tried to respond to your last message about Compliant ID [redacted] but was unable to type in text section for some reason. I am Rejecting the response from Engine Shoppers,LLC. First of all the real name of the Business is Southwest Engines. They are using Engine Shoppers to cover up all of the complaints they have against them in the Revdex.com.