Hello,Thank you for reaching out to usWe looked into this concern and see no cancellation request on file for this accountCancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted] ***We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancyWe do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.If the member is able to provide proof of cancellation, which would be a signed cancellation form or a copy of the certified letter receipt, we will be happy to adjust the account accordinglyLooking forward to your response Kindly,Blink Member Services
Hello, Thank you for reaching out to usWhen joining Blink Fitness, all members are required to sign up via a Kiosk or online via the websiteAll contracts are digitally signedThis member did in fact sign up for a Grey membership which is month to month membership with no set obligation periodIt does require a day cancellation noticeThe contract for this membership is on file and is digitally signedWe're happy to provide a copy to the member directly as wellAlso, we currently have no email communication from this member inquiring about cancelling his membership or regarding any balanceThe cancellation policy is listed on all contracts and steps to cancel a membership are belowCancellations are processed by either visiting the club, and filling out a cancellation form at the front desk or by submitting a certified letter to:blink Member Services [redacted] ***We practice this methodology as it provides a receipt of cancellation for you in the event something isn't processed properlyWe do require day notice, with a pro-rate to be collected from the day the cancellation form is signed or the day the mail is postmarked.Kindly,Blink Member Services
Hello, We have reviewed the account and see that the refund was processed on 7/*/16, $We have no record of recharging this amountIn fact there are no other transactions on the account after this dateIf the member provides proof of a second charge to his account by providing a bank statement, our billing department can further investigate the concern and provide a timely response Kindly,Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [It is clear that this particular location practices in fraudulent activity where in it does not disclose this information to ] members until after the factI never returned to the gym and did not because I walked into your location and cancelled verballyAt no point was a form offered or was I informed I had to put in writing my desire to cancel my membershipI was not being billed I walked in every month and paid cashUntil my year ended This is Fraud balance made up to rob me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Per the observations from Blink Riverdale's club manager, the member was observed providing instruction to a guest on Club Manager spoke to member and reminded member that use of non-Blink Personal Trainers in the Club is prohibitedMembers may not personal train other members, per the terms of the member's signed AgreementMember was observed again on for training members and/or guests in the facilityMembership was cancelled on for repeated observations of outside personal training
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never joined onlineI joined at the fitness club and a young gentlemen signed me up himself and never gave me any contractWhen I asked for a copy recently, there was no signature on itIt said "digital signature"They put you in some contract without telling you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Blink Member Services has since spoken with this member via phone to resolve the Personal Training chargeWe anticipate a resolution with in the next hours as we have to involve the member's bank and the appropriate departments with in BlinkWe thank this member for her patience and look forward to finding a resolution! Kindly,Blink Member Services
Hello, This member emailed Blink member services on August [redacted] explaining they had cancelled in person at our Paramus locationWe replied explaining we had no record of a cancellation request on fileWe asked if the member could provide a copy of the signed form and we would be more than happy to adjust the account accordinglyThe member was unable to provide a copy of the signed form stating no copy was provided upon cancellingWhen members cancel with Blink fitness, a day notice is required and payment for the final days of membership is owed at the time of cancellationNo such payment was processed on this member's accountOur policy is the same for all members who join Blink fitness and for all of our current locationsWith that said, the member did acknowledge that they would then mail in a cancellation request to our corporate office via certified mailThis email was received on September ***The membership was cancelled for final notice collections as the result of a month balance accruingEmails and phone calls were sent to the email address and phone number provided by the member to Blink fitness upon joiningThey were sent over a month period of timeWe see on our records that voice mails were left and the emails were deliveredMost emails were marked as spam however by the member after being successfully deliveredA final email was sent on and was successfully deliveredWe are more than happy to provide a record of said emails and phone calls to this member upon requestIn a final email correspondence in our member services mail box, we provided the contact information for the area manager for this member's location Kindly,Blink Fitness
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [There is no such negligence or behavior that represents a threat to neither the members or the staff, if the manager wants to cover herself by using an excuse like this, they should have proof and at this point they haven't present anything or being responsive to my calls or my emailsThese is the kind of business that frustrates individuals in the community, because they have a decision making person who is not prepare for the roleAt this point I need them to remove any comments they have made on my account in a way that if ever think I want to assist another facility I should not have a mark on my record and in addition re-fund all my money] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
At this time, I have been contacted directly by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They initially agreed to cancel my membership and waive the fees through email them sent me... a follow up email saying no we won't waive any fees. This company is a scam. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Blink fitness indicates that their no refund policy was written on the receipt However, I was not told at the time of purchase that the cost of the training sessions were not refundable and did not see the receipt at the time I signed They should me a box to sign on an computer screen I find this action on the part of Blink fitness to be extremely deceptive There is no legitimate reason for them to keep my $ They provided no service and had no cost involved in the transaction This is totally a case of unfair enrichment This is not an airline ticket that cannot be resold or expires They are being ridiculous In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Per the terms of the Membership Agreement signed by the Member on 22015, the member agrees to terminate the Agreement by providing days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: Blink Member Services [redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membership
Hello, This member joined on According to their membership agreement:Annual Maintenance Fee: The Annual Maintenance Fee plus any applicable tax is due and payable each year on the first day of the third month after your membership enrollment month (and each subsequent anniversary of such date) listed in the following scheduleMembers will be responsible for payment of the annual fee if a cancellation is requested on or after the [redacted] of the month preceding the annual fee billing dateSuch cancellation requests are also subject to the standard cancellation terms contained in the members’ agreementsThe member then submitted their cancellation request on 416, days after the deadline of They paid the prorate for their day notice, $This paid for all of May and for days in June Since they submitted their cancellation after the Annual Maintenance Fee deadline, they were charged $on 5/*/Again, they joined in February months after February is MayThis determined their AMF billing date to be May *** In good health,Blink
Hello, Thank you for reaching out to usI looked into this member's account and see we did receive the cancellation requestThe request was processed with an effective date of 11/*/We thank this member for being apart of the Blink family! Kindly,Blink member services
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:the agreement that I signed does not state in writing anything about a prorate fee, therefore there is no written contract stating I have to pay blink fitness extra money to cancel my membership after a year. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business' response does not address the issues raised in my complaint and it specifically ignores my requested reliefAll that the business does is reiterate its bait and switch tactics of requiring me to cancel my pre sale membership and sign up for a more costly membership at an alternative location in order to work outThis is unfair given that it was represented to me that this gym would open in October and it is now December While I understand that this delay is beyond Blink's control, I am quite dissatisfied with what is within Blink's control: its responseI've been without a gym during this time and I'm equally dissatisfied that Blink (which is a chain) is unwilling to permit me to use alternative facilitiesI don't want to be and don't think I should be forced to pay for a more expensive membership after patiently waiting out this delay In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, Thank you for reaching out to usWe looked into the concern and see that the member did in fact submit for cancellation on 1016; however, the member had an already existing past due balance from their billing cycles totaling $Emails and phone calls were sent using the contact information on file to inform the member they had said balance as early as 916, which was a Friday and one of our weekly re-billing dates for members who have a balance owedThe balance was not displaying as needing to be paid when they submitted their request as to avoid a double charge situationThis means that if the credit card on file was able to be charged for the past due balance of $and the member then made a payment on that same day, As a result, the account is set to cancel on with a remaining balance owed: ($15.00), and the final prorate for the days in November on 11/*/($10.50)Kindly,Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hello,As stated in previous email communication with this member, cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to Blink Member ServicesWe practice this methodology as it does provides a receipt of cancellation for the member in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedThis is our policy for all members and is stated on each membership contract as wellThere is no record of cancellation on file for this member's account, meaning no note or copy of the cancellation form/letter requesting cancellationDespite sending multiple past due notifications via email, to the same email address used to contact us and that is listed on the member's account, we received no response until days before the membership was set to cancel due to final notice collectionsThree months of dues must accrue before the account is set to cancel and is sent to collectionsThe account was cancelled on but the balance must be cleared in order for the account to be officially closedBest,Blink Member Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hello,Thank you for reaching out to usWe looked into this concern and see no cancellation request on file for this accountCancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted] ***We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancyWe do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.If the member is able to provide proof of cancellation, which would be a signed cancellation form or a copy of the certified letter receipt, we will be happy to adjust the account accordinglyLooking forward to your response Kindly,Blink Member Services
Hello, Thank you for reaching out to usWhen joining Blink Fitness, all members are required to sign up via a Kiosk or online via the websiteAll contracts are digitally signedThis member did in fact sign up for a Grey membership which is month to month membership with no set obligation periodIt does require a day cancellation noticeThe contract for this membership is on file and is digitally signedWe're happy to provide a copy to the member directly as wellAlso, we currently have no email communication from this member inquiring about cancelling his membership or regarding any balanceThe cancellation policy is listed on all contracts and steps to cancel a membership are belowCancellations are processed by either visiting the club, and filling out a cancellation form at the front desk or by submitting a certified letter to:blink Member Services [redacted] ***We practice this methodology as it provides a receipt of cancellation for you in the event something isn't processed properlyWe do require day notice, with a pro-rate to be collected from the day the cancellation form is signed or the day the mail is postmarked.Kindly,Blink Member Services
Hello, We have reviewed the account and see that the refund was processed on 7/*/16, $We have no record of recharging this amountIn fact there are no other transactions on the account after this dateIf the member provides proof of a second charge to his account by providing a bank statement, our billing department can further investigate the concern and provide a timely response Kindly,Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [It is clear that this particular location practices in fraudulent activity where in it does not disclose this information to ] members until after the factI never returned to the gym and did not because I walked into your location and cancelled verballyAt no point was a form offered or was I informed I had to put in writing my desire to cancel my membershipI was not being billed I walked in every month and paid cashUntil my year ended This is Fraud balance made up to rob me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Per the observations from Blink Riverdale's club manager, the member was observed providing instruction to a guest on Club Manager spoke to member and reminded member that use of non-Blink Personal Trainers in the Club is prohibitedMembers may not personal train other members, per the terms of the member's signed AgreementMember was observed again on for training members and/or guests in the facilityMembership was cancelled on for repeated observations of outside personal training
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never joined onlineI joined at the fitness club and a young gentlemen signed me up himself and never gave me any contractWhen I asked for a copy recently, there was no signature on itIt said "digital signature"They put you in some contract without telling you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Blink Member Services has since spoken with this member via phone to resolve the Personal Training chargeWe anticipate a resolution with in the next hours as we have to involve the member's bank and the appropriate departments with in BlinkWe thank this member for her patience and look forward to finding a resolution! Kindly,Blink Member Services
Hello, This member emailed Blink member services on August [redacted] explaining they had cancelled in person at our Paramus locationWe replied explaining we had no record of a cancellation request on fileWe asked if the member could provide a copy of the signed form and we would be more than happy to adjust the account accordinglyThe member was unable to provide a copy of the signed form stating no copy was provided upon cancellingWhen members cancel with Blink fitness, a day notice is required and payment for the final days of membership is owed at the time of cancellationNo such payment was processed on this member's accountOur policy is the same for all members who join Blink fitness and for all of our current locationsWith that said, the member did acknowledge that they would then mail in a cancellation request to our corporate office via certified mailThis email was received on September ***The membership was cancelled for final notice collections as the result of a month balance accruingEmails and phone calls were sent to the email address and phone number provided by the member to Blink fitness upon joiningThey were sent over a month period of timeWe see on our records that voice mails were left and the emails were deliveredMost emails were marked as spam however by the member after being successfully deliveredA final email was sent on and was successfully deliveredWe are more than happy to provide a record of said emails and phone calls to this member upon requestIn a final email correspondence in our member services mail box, we provided the contact information for the area manager for this member's location Kindly,Blink Fitness
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [There is no such negligence or behavior that represents a threat to neither the members or the staff, if the manager wants to cover herself by using an excuse like this, they should have proof and at this point they haven't present anything or being responsive to my calls or my emailsThese is the kind of business that frustrates individuals in the community, because they have a decision making person who is not prepare for the roleAt this point I need them to remove any comments they have made on my account in a way that if ever think I want to assist another facility I should not have a mark on my record and in addition re-fund all my money] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
At this time, I have been contacted directly by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They initially agreed to cancel my membership and waive the fees through email them sent me... a follow up email saying no we won't waive any fees. This company is a scam. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Blink fitness indicates that their no refund policy was written on the receipt However, I was not told at the time of purchase that the cost of the training sessions were not refundable and did not see the receipt at the time I signed They should me a box to sign on an computer screen I find this action on the part of Blink fitness to be extremely deceptive There is no legitimate reason for them to keep my $ They provided no service and had no cost involved in the transaction This is totally a case of unfair enrichment This is not an airline ticket that cannot be resold or expires They are being ridiculous In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Per the terms of the Membership Agreement signed by the Member on 22015, the member agrees to terminate the Agreement by providing days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: Blink Member Services [redacted] Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membership
Hello, This member joined on According to their membership agreement:Annual Maintenance Fee: The Annual Maintenance Fee plus any applicable tax is due and payable each year on the first day of the third month after your membership enrollment month (and each subsequent anniversary of such date) listed in the following scheduleMembers will be responsible for payment of the annual fee if a cancellation is requested on or after the [redacted] of the month preceding the annual fee billing dateSuch cancellation requests are also subject to the standard cancellation terms contained in the members’ agreementsThe member then submitted their cancellation request on 416, days after the deadline of They paid the prorate for their day notice, $This paid for all of May and for days in June Since they submitted their cancellation after the Annual Maintenance Fee deadline, they were charged $on 5/*/Again, they joined in February months after February is MayThis determined their AMF billing date to be May *** In good health,Blink
Hello, Thank you for reaching out to usI looked into this member's account and see we did receive the cancellation requestThe request was processed with an effective date of 11/*/We thank this member for being apart of the Blink family! Kindly,Blink member services
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:the agreement that I signed does not state in writing anything about a prorate fee, therefore there is no written contract stating I have to pay blink fitness extra money to cancel my membership after a year. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business' response does not address the issues raised in my complaint and it specifically ignores my requested reliefAll that the business does is reiterate its bait and switch tactics of requiring me to cancel my pre sale membership and sign up for a more costly membership at an alternative location in order to work outThis is unfair given that it was represented to me that this gym would open in October and it is now December While I understand that this delay is beyond Blink's control, I am quite dissatisfied with what is within Blink's control: its responseI've been without a gym during this time and I'm equally dissatisfied that Blink (which is a chain) is unwilling to permit me to use alternative facilitiesI don't want to be and don't think I should be forced to pay for a more expensive membership after patiently waiting out this delay In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, Thank you for reaching out to usWe looked into the concern and see that the member did in fact submit for cancellation on 1016; however, the member had an already existing past due balance from their billing cycles totaling $Emails and phone calls were sent using the contact information on file to inform the member they had said balance as early as 916, which was a Friday and one of our weekly re-billing dates for members who have a balance owedThe balance was not displaying as needing to be paid when they submitted their request as to avoid a double charge situationThis means that if the credit card on file was able to be charged for the past due balance of $and the member then made a payment on that same day, As a result, the account is set to cancel on with a remaining balance owed: ($15.00), and the final prorate for the days in November on 11/*/($10.50)Kindly,Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hello,As stated in previous email communication with this member, cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to Blink Member ServicesWe practice this methodology as it does provides a receipt of cancellation for the member in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedThis is our policy for all members and is stated on each membership contract as wellThere is no record of cancellation on file for this member's account, meaning no note or copy of the cancellation form/letter requesting cancellationDespite sending multiple past due notifications via email, to the same email address used to contact us and that is listed on the member's account, we received no response until days before the membership was set to cancel due to final notice collectionsThree months of dues must accrue before the account is set to cancel and is sent to collectionsThe account was cancelled on but the balance must be cleared in order for the account to be officially closedBest,Blink Member Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***