Hello, This concern was addressed with the member via Blink's member services inboxA refund was processed and the account was immediately cancelled on We apologize again for the inconvenienceKindly,Blink member services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I originally called my local Blink Fitness center I was not advised that I was required to complete a cancellation formBlink Fitness continues to bill me for my membership even though I have not use the gym since September **, I tried to cancel my membership in person by going into my local Blink Fitness center and was told I that I needed to satisfy the outstanding balance on my accountTherefore, the continue to bill me for services that I am not using I am willing to pay for one month of service in order to cancel but not for months In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We sincerely apologize about the delay outside of our control opening our new Blink [redacted] Street locationAs soon as our space receives utilities from [redacted] and brought into our space, our new facility will openUnfortunately, we cannot provide a specific Grand Opening date until we receive a confirmation date when [redacted] utilities will be installedWe encourage all members wishing to use currently open locations to cancel their presale membershipThese members will receive a full refund of their $paid at the time of joining [redacted] StreetThese members are more than welcome to join an open Blink location to use all facilities immediatelyBecause [redacted] Street has not opened, no members have been billed monthly chargesIf members would like to begin working out today in an open location, their accounts will be billed as this membership is active and utilizing the facilityPresale memberships are not active until the Grand Opening date
Hello, This member's account was set to cancel for final notice collections on He owed months of membership dues along with the annual maintenance feeThe member made a payment on March ***, paying off the balance owedThe pending cancellation date was then removed from his account and his account remained active as it was currentThe member has since accrued a balance of $for two months of dues owed In order to cancel his account, he must submit a cancellation request via certified letter or in person at the club by filling out a cancellation formdays notice is required To further reiterate, the member never requested cancellation despite being explained via email from member services on how to do soTherefore, once his account was current the pending final notice collection cancellation date was removed and his account remained active The member reached out to Blink member services one time on February ***, 2016, asking what the cancellation policy wasWe responded with the following: Thank you for reaching out to usWe do not accept cancellation requests via phone, fax or emailIf you are unable to visit the facility to fill out a request form, the other option is to send your request via certified mail to: [redacted] ***We practice this methodology as it provides a receipt of cancellation for you in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.There is a current balance on your account of $that would have to be paid as well prior to the cancellation being processedA charge can be declined for a variety of reasons You may have been issued a new card, have a revised expiration date or simply closed the account in favor of anotherYou can go online at [redacted] to make a payment or simply stop by any Blink location, making a payment at the front deskPlease feel free to reach out with any other questions you may have and thank you for being a part of the Blink family where every-body matters!In good health, ••member services blink fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company did not address the fact that the contract was for one year and expired November of therefore and colleagues tonight attempt is illegal the company further states that there attempts to collect said debt started several months ago making any collection invalid the company did acknowledge that the gym was delayed in opening through no fault of my own and I'm not therefore responsible The company did not address the fact that the original contract was for one year of expired on November 2015any collection attempt on an expired membeship is therefore illegal the company did acknowledge the fact that the original gym opening was delayed through no fault of my own The company is therefore trying to collect on a debt not owed the company responseresponse that I needed to cancel the memberthing is invalid and no true as the membership expired several months before any notices of collection notices were received according to there over time line The campa In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted] .Sincerely, [redacted] ***
Member has full decision to decide on request to keep membership, cancel membership, or join an open locationThe member has not been billed for monthly billing, and may cancel their Agreement if requested by the terms of their signed AgreementBlink Fitness has no control over the utility issue that has caused the delay of opening, and will continue to give all members who have joined in presale the option to cancel, join an existing open location, or continue to wait for specific presale location to open - which is now set for Monday, December **,
Hello, Per our member agreement that all members must agree to and sign prior to joining, personal training purchases are non-refundableThis is also listed on the iPad screen when signing for the purchaseA receipt is then stored on file in your accountIt can be printed for your reference or emailed to you as well We also see that this member previously reached out to the club, social media, and our member services departmentThe same policy and information was explained and provided each timeNo exceptions will be made In good health,Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are still ignoring my concern -- that I had intended to cancel it a while back, and was told it would be done, but was never given any thing to signI left for college right after this event and was still being charged, and had no opportunity to go to the gym to cancel my membershipIt's bt that they keep mentioning this form I was supposed to have signed when I was never given a form to sign but was still being chargedI have not set foot in Blink Fitness since August In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
Hello, Unfortunately, this member does have a previous membership with a past due balance owedThe membership was never properly cancelled and therefore went to final notice collectionsThis member then rejoined, using different information, mainly phone number and email addressTherefore a new account was created and not merged with the old accountThe duplicate was identified however by the front desk staff and the member was appropriately alertedDue to inappropriate behavior and language towards the front desk staff, this member's account was terminatedHe may never rejoin Blink Fitness as a resultWe wish to amicabally part ways with this member and therefore have waived the past due balance for the membershipWe wish them well Kindly,Blink Fitness
Hello,It seems the previous response was not as clear as it was intended to beThis member has a Grey membership which does have a contract associatedAll Blink memberships have a contract that is signed by the joining memberEach member must agree to the terms and conditions associated with their membership classBlue and Green memberships have a year obligation periodGrey memberships do not, they are month to month until the member submits a cancellation requestRelocation simply waives a buy out fee associated with Blue and Green memberships onlyRelocating as a grey member does not waive any feesAll members are required to provide days noticeWith that said, this member had not officially submitted a cancellation request either in writing in person at the club or via certified mail as specified on the contractual agreementTherefore, as a customer service gesture, we canceled the membership effective the end of this month 5/*/as it is clear they no longer want to be a member of Blink Kindly,Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I didn't join online and I never consented to an annual membershipThe contract does not indicate that a green membership is an annual membershipIt only says that "if" the membership is an annual membership, there is a cancellation policyIn any event, I have already sent a certified letter which should have long been received by now, so I would appreciate confirmation that my account is closed and no additional fees are due In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Thank you for reaching out to usWe looked into this matter and see that this member called to request cancellationWe informed the member on multiple occasions via phone and email that we do not accept phone or email requests to cancel Blink membership agreementsPer the membership agreement that all members must sign and agree to prior to joining Blink, cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted] ***We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancyWe do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.We offer a certified letter option for those who have relocated or are unable to visit a Blink location for various reasonsWe see that this member has been a member of Blink Fitness on two other occasions and has abided by the cancellation policyThe member has never mentioned a medical condition prior in any email communication with our Blink staffIf the member is unable to work out for a period of months or more and can provide Blink with a medical note signed by a physician stating this, we will be more than happy to adjust the account accordinglyWith that said, our member services manager cancelled the account as a customer service gesture effective immediately and waived the balance We look forward to resolving this matter in a timely fashionBest, Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will go through my emails from when I originally sent the email to blink , also I was told when I signed up that there was no need to write a letter for me to not wanting to continue going to this gym
Hello, Thank you for your inquiryThe cancellation was submitted by this member properly.However was not processed properly by BlinkWe sincerely apologize for this errorThe error was rectified on 7/*/and the member was refunded $to the credit card charged We thank you for your patience and for being a member of Blink FitnessIn good health,Blink fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was advised I can email the proof of utility bill in which I did to corporate officeIf my membership is gray and NO contract is needed then I should not have to go into gym to cancel membershipIf they review my records I have not used membership for more than daysAll I am asking is that the membership be cancel as of todayI have a credit of $on my account and I don't however, if they go into 5/they will be charging for a month Please see initial email dated 4/*/ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,With any purchase of a membership, the member has days to cancel due to buyers remorseThey will receive a full refund if they do soThis member did notAs the account balance accrued, we made several phone calls and sent several emails notifying the individual with no resolveDespite making these attempts over a day period of time, the account was cancelled due to final notice collectionsAs stated in a previous response if the member feels the account was created by another person and their personal credit card information was compromised, we encourage them to contact their bank and dispute the chargesThe bank will work with our disputes department to resolve the issue in a timely mannerOther wise to avoid being sent to collections,please make a payment by either logging on to [redacted] , simply stop by any Blink location, orcall Blink billing account services at###-###-####where you can speak with a billingrepresentative Monday-Friday between the hours of 8am-6pmIf you call after hours, please feel free to leave a message which will be returned by a representative during the next business dayBlink member services
As per [redacted] 's signed membership agreement on January **, 2015, all new joins and active members between the months of January [redacted] to June [redacted] will be charged a $annual maintenance fee plus $tax every September ***Annual maintenance fees are not collected upon joining, but will be charged on each September [redacted] while the membership is activeAll new joins and active members between the months of July [redacted] and December [redacted] will be charged a $annual maintenance fee plus $tax every March ***As per the member's signed Blue membership annual term agreement, the contact may be cancelled at any time with days written notice and payment of a $Blink buyout fee in-club or by certified mail to Blink Fitness Member ServicesBlink Fitness will honor the signed agreement made between the Club and member [redacted] To cancel an annual term membership, a $buyout fee would be assessed until the obligation date of concludes
Hello,Thank you for reaching out to usWe looked into this matter and have no record of cancellation on file for this memberCancellations are processed by either visiting the club, filling out a cancellation form at the front desk or by submitting a certified letter to the Blink member services departmentCancellations are not processed over the phone with club staffWe practice this methodology as it provides a receipt of cancellation for the member in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedIf you are still within your year obligation and decide to cancel before your obligation date, a $buy out fee is associatedBlink memberships are not based on usage which means we do not set memberships to cancel if they are not utilized for any period of timeThe cancellation terms are listed on the contract that every member is required to sign upon joiningIn good health,Blink Member Services
Hello, Thank you for your inquiryThe cancellation policy is listed on the website, in the FAQ section, in the terms and conditions upon joining, as well as on the kiosk upon joiningIt details that all members must provide days written notice when cancellingThis implies that you must pay for the final usage periodwhen a member joins they must pay for the time they are going to utilize the club in advanceIf a potential member is unwilling to pay the amount, then they are not able to joinThe same scenario applies when providing their final days noticeWhen cancelling, members must pay for their final usage period of timeThis is their final payment with Blink fitness prior to the effective date of cancellationThe prorate is paid when a member cancels at the facility or when the certified letter is received at the corporate officeWe do apologize that you were not given the corporate contact information for member servicesSince this information was not provided to you, we have cancelled your account based on your original request date, Your cancellation effective date is The final payment for the account is $for the days in May We wish you well and thank you for being a Blink member Kindly,Blink member services
Hello, This concern was addressed with the member via Blink's member services inboxA refund was processed and the account was immediately cancelled on We apologize again for the inconvenienceKindly,Blink member services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I originally called my local Blink Fitness center I was not advised that I was required to complete a cancellation formBlink Fitness continues to bill me for my membership even though I have not use the gym since September **, I tried to cancel my membership in person by going into my local Blink Fitness center and was told I that I needed to satisfy the outstanding balance on my accountTherefore, the continue to bill me for services that I am not using I am willing to pay for one month of service in order to cancel but not for months In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We sincerely apologize about the delay outside of our control opening our new Blink [redacted] Street locationAs soon as our space receives utilities from [redacted] and brought into our space, our new facility will openUnfortunately, we cannot provide a specific Grand Opening date until we receive a confirmation date when [redacted] utilities will be installedWe encourage all members wishing to use currently open locations to cancel their presale membershipThese members will receive a full refund of their $paid at the time of joining [redacted] StreetThese members are more than welcome to join an open Blink location to use all facilities immediatelyBecause [redacted] Street has not opened, no members have been billed monthly chargesIf members would like to begin working out today in an open location, their accounts will be billed as this membership is active and utilizing the facilityPresale memberships are not active until the Grand Opening date
Hello, This member's account was set to cancel for final notice collections on He owed months of membership dues along with the annual maintenance feeThe member made a payment on March ***, paying off the balance owedThe pending cancellation date was then removed from his account and his account remained active as it was currentThe member has since accrued a balance of $for two months of dues owed In order to cancel his account, he must submit a cancellation request via certified letter or in person at the club by filling out a cancellation formdays notice is required To further reiterate, the member never requested cancellation despite being explained via email from member services on how to do soTherefore, once his account was current the pending final notice collection cancellation date was removed and his account remained active The member reached out to Blink member services one time on February ***, 2016, asking what the cancellation policy wasWe responded with the following: Thank you for reaching out to usWe do not accept cancellation requests via phone, fax or emailIf you are unable to visit the facility to fill out a request form, the other option is to send your request via certified mail to: [redacted] ***We practice this methodology as it provides a receipt of cancellation for you in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.There is a current balance on your account of $that would have to be paid as well prior to the cancellation being processedA charge can be declined for a variety of reasons You may have been issued a new card, have a revised expiration date or simply closed the account in favor of anotherYou can go online at [redacted] to make a payment or simply stop by any Blink location, making a payment at the front deskPlease feel free to reach out with any other questions you may have and thank you for being a part of the Blink family where every-body matters!In good health, ••member services blink fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company did not address the fact that the contract was for one year and expired November of therefore and colleagues tonight attempt is illegal the company further states that there attempts to collect said debt started several months ago making any collection invalid the company did acknowledge that the gym was delayed in opening through no fault of my own and I'm not therefore responsible The company did not address the fact that the original contract was for one year of expired on November 2015any collection attempt on an expired membeship is therefore illegal the company did acknowledge the fact that the original gym opening was delayed through no fault of my own The company is therefore trying to collect on a debt not owed the company responseresponse that I needed to cancel the memberthing is invalid and no true as the membership expired several months before any notices of collection notices were received according to there over time line The campa In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID [redacted] .Sincerely, [redacted] ***
Member has full decision to decide on request to keep membership, cancel membership, or join an open locationThe member has not been billed for monthly billing, and may cancel their Agreement if requested by the terms of their signed AgreementBlink Fitness has no control over the utility issue that has caused the delay of opening, and will continue to give all members who have joined in presale the option to cancel, join an existing open location, or continue to wait for specific presale location to open - which is now set for Monday, December **,
Hello, Per our member agreement that all members must agree to and sign prior to joining, personal training purchases are non-refundableThis is also listed on the iPad screen when signing for the purchaseA receipt is then stored on file in your accountIt can be printed for your reference or emailed to you as well We also see that this member previously reached out to the club, social media, and our member services departmentThe same policy and information was explained and provided each timeNo exceptions will be made In good health,Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are still ignoring my concern -- that I had intended to cancel it a while back, and was told it would be done, but was never given any thing to signI left for college right after this event and was still being charged, and had no opportunity to go to the gym to cancel my membershipIt's b
t that they keep mentioning this form I was supposed to have signed when I was never given a form to sign but was still being chargedI have not set foot in Blink Fitness since August In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
Hello, Unfortunately, this member does have a previous membership with a past due balance owedThe membership was never properly cancelled and therefore went to final notice collectionsThis member then rejoined, using different information, mainly phone number and email addressTherefore a new account was created and not merged with the old accountThe duplicate was identified however by the front desk staff and the member was appropriately alertedDue to inappropriate behavior and language towards the front desk staff, this member's account was terminatedHe may never rejoin Blink Fitness as a resultWe wish to amicabally part ways with this member and therefore have waived the past due balance for the membershipWe wish them well Kindly,Blink Fitness
Hello,It seems the previous response was not as clear as it was intended to beThis member has a Grey membership which does have a contract associatedAll Blink memberships have a contract that is signed by the joining memberEach member must agree to the terms and conditions associated with their membership classBlue and Green memberships have a year obligation periodGrey memberships do not, they are month to month until the member submits a cancellation requestRelocation simply waives a buy out fee associated with Blue and Green memberships onlyRelocating as a grey member does not waive any feesAll members are required to provide days noticeWith that said, this member had not officially submitted a cancellation request either in writing in person at the club or via certified mail as specified on the contractual agreementTherefore, as a customer service gesture, we canceled the membership effective the end of this month 5/*/as it is clear they no longer want to be a member of Blink Kindly,Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I didn't join online and I never consented to an annual membershipThe contract does not indicate that a green membership is an annual membershipIt only says that "if" the membership is an annual membership, there is a cancellation policyIn any event, I have already sent a certified letter which should have long been received by now, so I would appreciate confirmation that my account is closed and no additional fees are due In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Thank you for reaching out to usWe looked into this matter and see that this member called to request cancellationWe informed the member on multiple occasions via phone and email that we do not accept phone or email requests to cancel Blink membership agreementsPer the membership agreement that all members must sign and agree to prior to joining Blink, cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services [redacted] ***We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancyWe do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.We offer a certified letter option for those who have relocated or are unable to visit a Blink location for various reasonsWe see that this member has been a member of Blink Fitness on two other occasions and has abided by the cancellation policyThe member has never mentioned a medical condition prior in any email communication with our Blink staffIf the member is unable to work out for a period of months or more and can provide Blink with a medical note signed by a physician stating this, we will be more than happy to adjust the account accordinglyWith that said, our member services manager cancelled the account as a customer service gesture effective immediately and waived the balance We look forward to resolving this matter in a timely fashionBest, Blink Fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will go through my emails from when I originally sent the email to blink , also I was told when I signed up that there was no need to write a letter for me to not wanting to continue going to this gym
Hello, Thank you for your inquiryThe cancellation was submitted by this member properly.However was not processed properly by BlinkWe sincerely apologize for this errorThe error was rectified on 7/*/and the member was refunded $to the credit card charged We thank you for your patience and for being a member of Blink FitnessIn good health,Blink fitness
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was advised I can email the proof of utility bill in which I did to corporate officeIf my membership is gray and NO contract is needed then I should not have to go into gym to cancel membershipIf they review my records I have not used membership for more than daysAll I am asking is that the membership be cancel as of todayI have a credit of $on my account and I don't however, if they go into 5/they will be charging for a month Please see initial email dated 4/*/ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,With any purchase of a membership, the member has days to cancel due to buyers remorseThey will receive a full refund if they do soThis member did notAs the account balance accrued, we made several phone calls and sent several emails notifying the individual with no resolveDespite making these attempts over a day period of time, the account was cancelled due to final notice collectionsAs stated in a previous response if the member feels the account was created by another person and their personal credit card information was compromised, we encourage them to contact their bank and dispute the chargesThe bank will work with our disputes department to resolve the issue in a timely mannerOther wise to avoid being sent to collections,please make a payment by either logging on to [redacted] , simply stop by any Blink location, orcall Blink billing account services at###-###-####where you can speak with a billingrepresentative Monday-Friday between the hours of 8am-6pmIf you call after hours, please feel free to leave a message which will be returned by a representative during the next business dayBlink member services
As per [redacted] 's signed membership agreement on January **, 2015, all new joins and active members between the months of January [redacted] to June [redacted] will be charged a $annual maintenance fee plus $tax every September ***Annual maintenance fees are not collected upon joining, but will be charged on each September [redacted] while the membership is activeAll new joins and active members between the months of July [redacted] and December [redacted] will be charged a $annual maintenance fee plus $tax every March ***As per the member's signed Blue membership annual term agreement, the contact may be cancelled at any time with days written notice and payment of a $Blink buyout fee in-club or by certified mail to Blink Fitness Member ServicesBlink Fitness will honor the signed agreement made between the Club and member [redacted] To cancel an annual term membership, a $buyout fee would be assessed until the obligation date of concludes
Hello,Thank you for reaching out to usWe looked into this matter and have no record of cancellation on file for this memberCancellations are processed by either visiting the club, filling out a cancellation form at the front desk or by submitting a certified letter to the Blink member services departmentCancellations are not processed over the phone with club staffWe practice this methodology as it provides a receipt of cancellation for the member in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedIf you are still within your year obligation and decide to cancel before your obligation date, a $buy out fee is associatedBlink memberships are not based on usage which means we do not set memberships to cancel if they are not utilized for any period of timeThe cancellation terms are listed on the contract that every member is required to sign upon joiningIn good health,Blink Member Services
Hello, Thank you for your inquiryThe cancellation policy is listed on the website, in the FAQ section, in the terms and conditions upon joining, as well as on the kiosk upon joiningIt details that all members must provide days written notice when cancellingThis implies that you must pay for the final usage periodwhen a member joins they must pay for the time they are going to utilize the club in advanceIf a potential member is unwilling to pay the amount, then they are not able to joinThe same scenario applies when providing their final days noticeWhen cancelling, members must pay for their final usage period of timeThis is their final payment with Blink fitness prior to the effective date of cancellationThe prorate is paid when a member cancels at the facility or when the certified letter is received at the corporate officeWe do apologize that you were not given the corporate contact information for member servicesSince this information was not provided to you, we have cancelled your account based on your original request date, Your cancellation effective date is The final payment for the account is $for the days in May We wish you well and thank you for being a Blink member Kindly,Blink member services