Envirotech Enterprises LLC

RESPONSE SENT VIA EMAIL TO THE ADDRESS ABOVE AS WELLDear Mr [redacted] ,I apologize for your non responses I did search through our messaging system and cannot seem to find any attempts from the number you have listed above I do see that you had a treatment done on the attic rafters in question Any warranty claims as stated on our paperwork and procedural requests would just require pictures of the areas in questions sent to [email protected] with your name and address on the subject line We will compare them to the pictures in question we have from the site and then either process a site visit or a treatment Please let me know if there are any further questions regarding and thank you for your patience

The only address on their correspondences is the PO box I did look on the internet and this address appears I hope it helps Also, in the past there was always a live person answering the phone Now it is just an answering service who has no info and promises to give the messages to the businessEnviron Tech Pest [redacted] [redacted] Thank you!

On April 21, an agreement was signed to take four services for Carpenter Ants and General pest The next service was due in July and an Appointment card was sent to the customer letting him know we were coming July 14th@10-11AM We also did a call ahead the day before to remind the customer of this service call The technician went out to the appointment and performed an exterior service per our agreement and left a door hanger so the customer would know we were there In the agreement it states that the customer should contact us for interior service and we would be happy to make a follappointment to complete that for the customer We have no record of him calling for that appointment The next appointment was made for October which the customer called and cancelled stating we didn't complete his last service Again we never heard from the customer to schedule the interior We offered at that time to do the October service for half off because of the July appointment even though we are not contracted to do so He declined serviceTo resolve this issue for the customer, the account has been cancelled, even though he is still under agreement for two more services We will cut the July service in half for him and remove all late fees The total he would owe is for the exterior service we performed on July 14, This was the amount offered to him for the October appointment he refused to take Our way of trying to resolve this for him at that time Total due would be $ That is half the service call of $plus tax I attached the service ticket from July showing the door hanger left and the agreement he signed Thank you! Vicki S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] All of their information is correct, accept for: "- regular service- attached- BILLABLE- unpaid billed 7/1/(first quarter in new year)" I NEVER SIGNED OFF ON A SERVICE OR WITNESSED ANYONE COME TO MY HOME TO TREAT ON THIS DAY, LET ALONE THE FACT THAT IF THEY DID THIS AS A REGULAR SERVICE, THEY SHOULD HAVE INFORMED ME THAT MY INCLUDED YEARLY SERVICES WERE COMPLETE, AND ASKED ME IF I WANTED TO RENEW OR IF THEY SHOULD CONTINUE TREATING AT AN ADDITIONAL COSTTHIS WAS NOT PROPOSED TO ME IN ANYWAYAS FAR AS I KNOW THEY DID NOT COME TREAT THE HOME AND I MOST CERTAINLY NEVER EVER SIGNED, AGREED TO, OR APPROVED ANY SUCH CHARGES OR BILL(I always my bills upfront at time of service in full, this makes no sense, and is COMPLETELY WRONG!) Regards, Rebecca Krueger (formerly Mahl)

Jerika Z [redacted] Jul (days ago) Please see attachedCustomer had the wrong number for her tech/or scheduling dept, she has since spoken with her tech and had services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me as long as they actually follow through on processing the credit Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Marilyn Weaver I was never contacted via phone and offered a refund, I did respond to a message on here (Revdex.com) that I was willing to pay for their 1st visit the $on my credit card is still there and I am still paying for itIf Enviro Tech would give me a fair price for the initial visit and refund the balance then we can be done with this dispute thank you

Customer has has service per the agreement in August and November - see attached- below is a voicemail left by the client about her bill and requesting a tech call/come- teck called 11/29, schedled for 11/and was at clients home on 11/for requested service From: Received: Tuesday, November 29, at 12:PM Length: 01:To: [redacted] Billing Department null Voicemail Preview: (Partial) "Hello my name is [redacted] (?) I just got this email for billingI don't know I'm very upset the August serviceThey never came in the house and then for oneI didn't even know they were here no one ever called I never got any messageI never got anything in my door stating they were hereSo what did they do on oneAlso they need to come in the houseWhat is going onI'm very upsetMy billing address is [redacted] ***My telephone is..."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Attached is the Original contract for the bee removal It was paid in full and consisted of visits The initial visit was performed and the 1st follow up visit - this totaling visits During the month of the 3rd visit - an unmarked truck and person with no marked clothing pulled into our driveway and got of the truck Upon approaching and asking who he was, he informed us he was with EnviroTech and was here to do the 3rd and final visit We informed him that we had not scheduled the visit and was not contacted to have the final visit done He asked if we still were having any problems and if not we could just schedule the 3rd visit some other time We said that was fine and no service was provided I proceeded to call the manager of the local EnviroTech business and discussed this with him and the concern that an unmarked vechical and person would just come on to my property without any notice or scheduled appt./followup and try to perform a service at/on my property He said that they would call next time and schedule or I could schedule the final visit when it was convenient for me Then in Sept - I received a phone call from my very scared daughter who was home alone and a saw a man on our back deck looking into our sliding glass doors and windows She locked herself in her room and I asked her to see if there was any markings on the truck in the driveway - there was not I called my father who is local to come over to the house and check on her as I kept her on the phone and while I was also driving back to my house as fast as possible My daughter then informed me that the person had left Upon my father getting to the house we found it had been EnviroTech person and they left a card at the door Again - this was not scheduled by me or anyone let me know they were coming There was no markings on the vehicle or person and they were on my property and looking into my house, causing a very panic and tense situation Not to mention a very scared girl I immediately call the enviroTech number and left a message about this and have done so numerous times before receiving the bill and after receiving the bill I have yet to get one phone call in return I have sent numerous emails as well and the only return email I received was that we owed the money for the service Again - the services were paid in full up front I only received scheduled services from that contract , one visit in the driveway in which no service was performed and what I perceive is a final service of the in which again a person came unscheduled, unmarked and violated the privacy of my home and my daughter .I continue to dispute this extra bill of $ that is claimed due for services rendered[redacted] *** Regards, [redacted] ***

This was refunded 1-weeks go already

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have attached Enviro-Tech's response to this email.I don't see the response from Enviro-tech as an offer - it strikes me more as a collection of illogical accusationsThe entire message to me is not at all coherent so I will address each statement: "According to the technician, he never saw birdmite activity, even though she claimed she was being bit." This strikes me as odd - if you never saw any birdmite activity, why then would you come and treat my home three times with poisonAnd why would you offer a guarantee of elimination of an insect you never saw any evidence of?"Her mother, [redacted] who he also serviced at her home is the one who has called and talked to Enviro-tech and the technician regarding her daughter ***." I don't understand what this statement meansThe same technician treated both my mother and my own homeThere were many calls made to Enviro-tech over the months we had services from themParticularly because their practices around scheduling were very erraticMyself, [redacted] Buckley, reached out to them before my mother did for the treatments originallyI don't know of an occasion when my mother called Enviro-tech on my behalf, but it's possibleHow it's relevant, I have no idea." [redacted] has severe psoriasis on her hands, neck and arms." There is a certain amount of trust one puts in someone who is entering their homeI trusted Brian in this way and he seemed kindI wonder what kind of person he wants be when he unnecessarily brings up someone's disfiguring medical conditionI spoke candidly with Brian about my psoriasis, and how it made me a bad judge of birdmite-related symptoms because it made me itchyHe also knew - as I told him on several occasions - that my husband in fact experienced more birdmite-related symptomsI thought this was because I was used to feeling itchyThis statement seems just plain mean."The technician cleared the home of birdmites; even after treatments, no signs of dead ones." After the last treatment I am not sure how the tech looked for the birdmitesThere were never any gluetraps set out for a few days or anything like thatI can only imagine he must have just looked around for the barely visible mites in broad daylight, which is not birdmites favorite time to jaunt around on open surfaces, and then declared us birdmite freeThis statement is also interesting because earlier in the message it says he never saw any birdmites- so it's odd to mention that there still weren't any birdmites - as if after the treatments the tech would suddenly noticed themIt continues to baffle me that they agreed to treat my house and guarantee getting rid of a bug they didn't ever seeThen there is the quote from my mother where she says she could feel and not see the birdmitesOne can only assume this is meant to de-legitimize us as a family unitWhich again begs the question, why did you treat the homes of people who you were sure did not have a bug problem?"Both customers have had this problem for years." This is not oddThis is just a lieOn a very specific day this summer in late July this problem began for myself and my husband and my mother's problem began some weeks afterNo member of my family had any reason to lie to anyone at Enviro-Tech and tell them we had this problem for yearsIt has felt like years - especially the months we have been dealing with Enviro-Tech."Both customers no longer have the birdmite issue but still have the mental effect of the birdmites." This is greatA company that cannot even be bothered to set out some glue traps to see if a bug is actually there before or after treatment is able to diagnose severe delusional psychological conditions of an entire extended familyWe have since spoken with another pest control person who is not making outrageous promises of ridding us of a bug he's never seenHe has looked at our gluetraps and has seen mites but he is not sure what kindThis is a breath of fresh airHe is not sure he can get rid of themHe looked for them and found something but isn't taking action because he doesn't know what it is yetThis finding of mites also goes against what technician Brian had said that no insect will be able to survive in your poison-ridden house for months or possibly yearsIt's unsurprising because looking at the literature about birdmites which we have done recently, the common pest control products are not very effectiveBrian shared with my mother on his last visit that he was early for that he took some time and googled birdmites in the few minutes he was waiting in his truckThen we get to the offer - that they will again treat our home that they do not believe has birdmites if we first pay in fullWe do not want more poison in our house that didn't work the first time by people that are claiming they never saw birdmitesThis doesn't seem like it will work wellA guarantee to get rid of a bug is different than a warranty to pour a limitless amount of poison into someone's home that you have no interest in actually knowing whether or not they have bugs before or after treatmentAlso, the lack of honesty makes us feel that our business with them is over.I don't actually care about the moneyThere should be accountability for this type of first irresponsibility in making guarantees, shoddy work and mean responses to Revdex.com complaints Regards, [redacted]

I want billing charges eliminated as I did not request nor want their servicesIf possible a letter stating all charges are dropped and I owe nothing to this companyI do not want any more of their service technicians to come onto my propertyI do not want their services in the future

[redacted] I attached all her service tickets We cannot prevent or treat to keep away Woodpeckers They are a protected species We can make suggestions on how to keep them from nesting near or on your home The tech did that We treated all the areas expected per the service tickets We have no control over these birds being attracted to her type of siding We will offer her 50% back on her last service with us as a way to show good will The total of that is $

No response was sent to the client directly because per company policy when a Revdex.com complaint is opened, all communication goes through the Revdex.comPlease see attached services completed which were attached to my email to the client dates 12/28/In which he responded to us asking for copies of the work tickets which were already provided We do not provide internal gps and tracking information for privacy of all our employeesThis request was not able to be addresses

Enviro-Tech was contracted for a seasonal treatment at the property of [redacted] for the seasonWe are not contracted for a certain amount of times to treat a propertyWith that being said, Enviro-Tech provided service on May 23rd, July 8th, and September 20thOur customer [redacted] contacted Enviro-tech after the September service asking for another treatmentWe did so and completed service on October 18thEnviro-Tech will not be reimbursing any amount of money for the completion of four appointments, the customer is warrantied until October 31st as this is a seasonal contract

Hello, Our billing department has reviewed the account for [redacted] and has since removed the charge of $We have also received the mailing of cancellation and have cancelled the account as wellAs of December 5th 2016, the account of [redacted] has a current balance of $and has been cancelled of any future services

This complaint has been handled in house and I have included the correspondence with the customer - the parties agreed to take payment for one invoice and waive the otherGood Morning [redacted] I apologize that I had missed your emailWith the payment of the July invoice for $we can close the account for you without a problemPlease let us know if you need anything

A third email has gone out to this customer on the same matter- latest being today at 1:pm, also Thursday 6:PM, we have attached a copy of the signed work order for the service.This customer was on a reoccurring pest control program for servicesThe last one was was completed with a signature attachedThey had indicated they already paid for this last service which we found to be correct- a check had been paid and no further bill was dueof this the client was advised *** I apologize for the late in day rep**I have located the check in our system and receipted it to your accountI also removed it from the collections departmentI have attached the work order signed by a staff member on 4.5.16, however I can not be certain who signed it as it is not clearPlease let me know if there is anything further I can do for youGood Afternoon,We received your message today and wanted to reach out through emailWe current [redacted] have the Storybrook account [redacted] with a zero balanceIf you have received an invoice in the last month, please disregardPlease let us know if there are any other questions or if you need anything else please just ask! Have a great holiday season!Hello, I am the business manager at Storybook Child Care - (Account [redacted] )I am trying to understand our last bill from Enviro-TechOur records indicate that we received the bill on 6/27/The bill was as follows: Quarter [redacted] Service $125, tax $10.00, $4.91interest fee = total $We paid this bill on 7/5/ Payment cleared on 7/11/The amount paid was $Please double check your records and adviseThank you [redacted] Storybook Child Care Business Manager [redacted] Office

This account has been cancelled effective 10/20/as requested All of out workorders are GPS and time stamped so we do pride ourselves on ensuring servicing to match our Invoicing We appreciate the [redacted] 's business and please contact myself at [email protected] if there is anything else thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.First, the company has not completed the work that was billed for for the month of SeptemberI requested that the interior be completed and it still has not been done! As you can see from their response, they fraudulently billed for services not performed in OctoberI received a bill for the month of November, stating that sefices were performed as wellThey did remove the services billed for October, but that was after my insistenceAlso, please look at the invoices submitted for August and September, neither of those are my signatureNo one was present on the days the supposed work took placeAlso the documentation the provided you is falseI made a payment on 10/and 12/There is only one more payment due...and that is for Septembers service that has NOT been completed yetLastly, despite making payments and requesting active resolution from the company, they failed to provide me with another bill after Decembers payment and they submitted mt to a collection agency stating that I owe them the amount described to youwhich is 100% falseI have bank statements and a chain of emails to prove thisPlease provide me with a way to upload multiple images to you.I want the to complete the work they are required to do, stop fraudelently billing for services not provided and stop claims to a collection agency that could adversely affect my credit [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]