Envirotech Enterprises LLC

We have been in communication with this client and she was aware we were transitioning between labs Her results are being processed as we speak and should be in by the end of business today We have been sure to keep her posted on the status of those all throughout Again, she
will have her results by the end of business today

She was contacted days ago, paid in full, closed account as requested in her last response

Our agreements are reoccurring unless cancelled in writing, most of our clients remain with us for yearsWe would not cease service unless requested toThese services are all notified in advance by automated phone calls, written documentation is provided and accessible at any time on your web login, and all services rendered prior to the cancellation request of today are considered rendered in full and billable at this time

Due to a server down and being repairs we are unable to access pre 1/agreements at this timeI have attached the route sheet for the tech who who was out for the initial service, the signed work order from the date in question, and the sales notes for the standard year 4X a year agreement, of which the 4/5/service was the fourthNo cancellation had been sent to our office prior to 4/20/when we received a call requested further services be cancelledPRE notifications were sent by our auto notifier and voicemail machine picked up the call the morning prior to service, and no cancellation was requestedA member of staff signed the completed work order which was paid forTheir account balance is current** $and cancelled as of 4/20/per their request. Refund policy:CORPORATE REFUND POLICY: Enviro-Tech does not offer refunds or money back for any of our services once any work has been performed on the reverse side agreementAll refund requests must be made in writing and the response to the request for refunds will also be made in writingAll refunds shall be mailed to Envirotech Corporate Billing, PO BOX 29, Victor NY Be aware any refunds may void any warranty or guarantees made on the property by EnvirotechAll refunds will be by check, within 10-business days after a written request from the customer has been made and approved by managementBe aware Envirotech will charge a 4% fee if a credit card was used for the purchaseWe do not accept credit card reversals or chargebacks as part of our refund policyFull year programs paid up front are considered serviced and paid in full after our initial treatment and not subject to full or partial refundsGreen Seal Program non refundable after first visit and no partial refundingEnviro-Tech Terms and ConditionsSale notesInspection Date/Time/Route: 4/10/at 4pm RouteLead Source: *** Time Frame Needed for Start: min Customer Name: *** *** *** *** *** *** *** *** *** *** ** *** *** Sales Tax Rate: 8% Nearest Cross Street or Intersection: Does the Address GPS Accurate**: Phone Number: 585-381-Email: [email protected] , [email protected] Target Pest: mice and rodents Location(s) of pests in home: seeing them enter into the basement from under the front porchProgram Type: General pest IS this program Baiting On**: YES Program Frequency: Quarter** Guarantee Period: Year Program Pricing: 220/will have a answer of payment when she speaks to the owner Account Specific Notes: Agreement has been emailed please collect at time of service and mrs will have a check for YUF Sales Associate: Wesley kimble

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Enviro Tech claims that there is a signed contract between usI do not have a copy of such and, it appears, neither do theyAs I have stated before, I have been a customer for over yearsPAST PRACTICE has always been that I was contacted prior to a visit to my home at which time the inside AND the outside of the house were treated. My position is that they did not comply with, what I consider their end of our "gentleman's agreement". For that matter, I do not have any proof that the house was even partially treated as they say it was. There was no paper work left at the house to show what had been done by a technician They did not return any of my phone calls in September, October and November when I reached out to them to resolve this.I did my best to resolve this matter in an acceptable customer/management mannerI do not believe that they have done the sameI do not believe that I owe them for a service that, at best, was only partially completed...but, perhaps, never occurred at all.*** ** ***

Envirotech IncorporatedPO Box 29Victor, NY 14564 When I typed in the information on the original form another address was suggestedI did not write that down, but from my research I would be surprised it you didn't have many complaints alreadyTo this date they still have not contacted
me.Thanks for your assistance ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11908976, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see the second page of the attached documentThey service once a quarterSince August we have have made four payments.
Regards,
*** ***

Mr *** signed a binding one year agreement on 9/8/for an annual value of $+tax.Our technician arrived on site 9/9/for a preventative treatment, no one was homeThis service isconsidered the first service of the agreementOur service department was forwarded an email from Mr***
on 10/stating that no one showed up for a service on 10/which according to our recordswas not a scheduled visitWe sent a service call to our technician requesting to have the servicescheduled with the customer on 10/A service was never set up as the tech was unable to reach Mr.***Per the terms and conditions of the agreement, the contract is for a season long warrantyprogram which is in effect until 8/Your service agreement can be cancelled after a one year term,or bought out per the agreementI have attached the signed agreement, and the work order from 9/inwhich the tech arrived and no one was homeI have also included the service call work order in whichthe call was dispatched to the technician, and completed once no reply was receivedSince your serviceagreement is for the seasonal program which is April-October, the next recommended service would beApril or May, however no services are mandatory and will not effect your warranty plan. We can either cancel out the contract an invoice the remaining due balance immediately, or continuethe agreement until 8/as agreedPlease respond with your preferred optionPlease see below forthe agreed upon invoice dates, and the payments receivedIF the account is not on Auto billing, the 5%discount applied will be removed and the annual value is due in fullThe current remaining balance onthe account is $122.69Agreed upon billed dates ($302.45)9/8/- $85.5010/1/$43.3911/1/2016- $43.3912/1/2016- $43.391/1/- $43.392/1/- $43.39Payments made- ($179.76)10/21/2016- $136.3711/30/2016- $43.39The current remaining balance on the account is $122.69Jerika Z***Department ManagerEnviro-Tech Enterprises, LLCwww.naturallythebest.com*** *** *** *** ***
* *** *** ***

Enviro-Tech had spoken to *** *** several times regarding service and was under the impression we had resolved any issue with serviceIt is interesting that payment was called in 10/1@11:12AM for the service we performed, and this complaint and request for refund was issued to the Revdex.com
10/1@11:34AMAt this point we feel his payment is acknowledgment of services given and do not feel a refund is warrantedHe has a signed agreement with us for services that we are cancelling and not requiring him to takeEnviro-Tech feels at this point they have done all they can to correct the situation
Thank you,
Vicki S*** Customer Service

We would like to apologize for the account and routing information that was put on fileWe have sent the request to our accounts payables office where a check will be sent for the We also have a service call put in place to have a technician call for the interior work that should be done
this quarter as the exterior has been completedAgain we apologize for the mistake made by Enviro-Tech and have since deleted and erased the routing and accounting information from the customer's file

I want proof that EnvirTech has rescinded the collection action from the collections agency and that my credit has been completely cleardped of this.and I want a letter from EnviroTech stating that this matter was their fault and that it never should have npbeem in collections, in case this ever
arises in my credit report in the future.Tell us why here

I am confused as to why the customer feels they overpaid as we have only payments rendered to their account-
*** * ***
*** * *** ***
Details3/16/201668Check : Pest - Quarterly Service#5003$140.00$135.00$5.00New payment screenDetails3/16/201668Check : Pest -
Quarterly Service#5002$135.00$135.00$0.00New payment screenDebit balance of

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although, using the excuse for being backlogged does not serve as an adequate excuse for the amount of messages I left that were never returned for the past month. It wasn't until this morning that I emailed them back again and let them know that I contacted the Revdex.com that did they contact me back with a resolution.
Regards,
*** ***

On Mon, Jun 19, at 1:PM, Envirotech wrote:Hello ***, Our team received your emails dated 6/12, 6/& the Revdex.com in regards to the status of your accountWe received your renewal however your account is past due for the monthly payments sent forth in
the agreementOnce an account hits days past due, a financial hold status is placed as a pre-collections measureAt this time your technician is unable to access your account until the balance is resolved and the account is released from financial holdWe have a pending visit this month but the technician is unable to access this without a payment made on the accountPlease bring your account current to avoid further interruption of servicesYour current balance is Your month payment plan went form Jan-June, and we have only payments to datePlease Thank you for being a Loyal Customer, EnviroTech Billing Department

As I stated in my last email they finally contacted us last week with the proof of paymentWe have thisThey have two separate accounts under two separate names and did not indicate to which account the payment is allocatedIt has since been resolved and they do not Owe balance

We have been provided a phone number that does not allow us to leave a message, we have attempted to email and call this customer several timesMost recently this AM I called an office number on the signature line of his email which I left a voicemail onThe contract was sent prior to the pest appointment and in taking the appointment you agreed to the terms set forthWe can cancel out your account at this time if you wish

Yes I am clarifying now that I would like to cancel any and ALL services with Envirotech. I would also like them to provide said contract that I signed stating that the service is auto-renew and that I have to provide written request to cancel.also where in contract does it state the amount to be charged at each service following auto-renew (even when the inside is NOT treated.) Besides trying to understand this apparent contract that I signed, I'm trying to understand where they get this amount from that they can charge that I did not authorize. Thank you, and my lawyer and I look forward to seeing this contract that I signed

Our service department will be completing service on the 26th of OctoberOn October 11th our service technician left a message for the customer from the message we received on the 8th of the yellow jackets in the homeWe have not received any other communication after the 11th at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have tried to call the billing department SEVERAL times since May to cancel. I have left messages and no one ever answers the phone.Also, my husband stays at home full time with kids and during April and June I was also home as I was expecting my second child. We are home all day every day and never saw a technician and can not verify services. In July of 2015 is when we did year paid in full - therefore an April and June billing would have not been nesseary. i too, would also settle this matter, however, I am unable to do this as no one in billing department answer calls, returns phone calls/messages OR responds to emails (even though your auto mated response systems say email is the fastest way to results) I would like a returned phone call and to notify debt collectors this is being taken care of as I do not see if fair to have a negative impact on my credit when I have been trying for months to reach this business.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Marilyn Weaver I was never contacted via phone and offered a refund, I did respond to a message on here (Revdex.com) that I was willing to pay for their 1st visit . the $578 on my credit card is still there and I am still paying for it. If Enviro Tech would give me a fair price for the initial visit and refund the balance then we can be done with this dispute .... thank you