Envirotech Enterprises LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11901298, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They claimed service on occasions and attached "invoices" I only signed one of them One of them (the 1/6/invoice) was for services before this contract in question and it was paid, however you will notice also no signature Their invoice for 4/26/and 9/27/show no signature of services completed by me and even show on their invoice I was "not home" At a minimum that proves they did not provide 50% of those two visits by not providing the in home treatment for which we rely on especially in our basement I cannot know that they actually provided any service outside my home when I wasn't here on 4/and 9/and they never used to operate that way in the years we have been a loyal customer They used to set an appointment and keep it knowing someone would be home to monitor the exterior AND interior service I can admit that I signed for full service on 5/at the cost of $on the invoice they attached However, they only sent invoices totaling $in "services completed", and were contracted to perform treatments valued at the contract amount of $($per treatment) I will accept a refund of $(3*$112.56) for treatments that they have no signature from me and admit I wasn't home or haven't yet done a 4th treatment I will certainly allow for the deduction of the $on 5/25/when I signed the invoice and they listed they did a full interior and exterior treatment That is all.Even if they did exterior when I wasn't home which was never their business practice in my entire years of loyal service, they did not complete 50% of service visits and only came times and not a 4th They would owe $(50% refund of visits with no interior treatment, and no fourth treatment at $112.56) However they cannot prove with those "invoices" that they even did the exterior treatments on 4/or 9/with no one home to sign or confirm and they certainly didn't fulfill the contract with no interior treatment.I hope you can see my point of view and the horrible business practice here and lack of customer service and contract fulfillment A refund is without question with what they provided Thank you for your help with this company that will not answer a phone suddenly when they used to have great customer service and service in general It's a shame and from your site, word of mouth and social media they are acting fraudulently and are most likely losing customers quickly
Regards,
Ryan Vannortwick

As clarified earlier, the outstanding bills are valid and due at this timeWe are pending payment in order to notify the collections agency and clear her account statusThe bills were generated under contract, performed under contract and fully billable per the terms and conditions of the service she is onWe are happy to update the Revdex.com once the consumer pays the outstanding invoices and the account is cleared We are unable to waive these performed and valid invoicesThank you for understanding.As mentioned previously all future services have been cancelled and no future invoices will generate

This customer was sent the following response to her email request on 12/5/2016 Hello, Our credit card processor has changed from the middle of the yearWe are suggesting to ask your credit card merchant
to refund your card at this timeIf at any time they require Enviro-Tech to respond to the refund we will do soWe are not able to access on our end the refund at this time. Tonya I*** Operations Manager EnviroTech Environmental Servicesp 800.724.2102f 800.417.5086***m Take our customer service survey!www. naturallythebest .com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As outlined in our original complaint, we have been
told repeatedly that our refund is being processed and that the amount would be credited by 6/10/ Please do not close this complaint, as this exact language from the business has yet to result in any action to date
Regards,
*** ***

I sent them a written notice that I did not authorize services beyond the one year contract on the bill they sent me on 12/I also sent the a email and left several voice messagesNo one made any effort to respond to even discuss the matter If by law I owe the money , the bill will be paidI quest my next step would be to contact the Attorney Generals Office to discuss this business practiceI can't imagine how anyone would consider Envirotech business practices as an honest, professional and courteous way to conduct businessA simple phone call was all that was needed

We are in constant contact with this customer, im not sure what the issue is- ther ammended contract was set to go out this week-----Original Message----- From: Tonya I*** Sent: Wednesday, March 1, 8:AM To: *** *** *** ***
*** Subject: RE: BillingHi ***, I wanted to make sure you are updated with the agreement and it getting correctedWe have been sending over a agreements since last week to our customersWith this, we will have the $discount for signing earlyIf you do not receive an agreement by maybe the end of next week please let us knowYours has been corrected from the wrong amount of $to the seasonal pricingI do apologize if you have not been updated! Please let us know if you need anything else or have any other questions! Tonya I*** Operations Manager EnviroTech Environmental Services* ***f 800.417.5086*** Take our customer service survey!www. naturallythebest .com -----Original Message-----From: *** *** *** Sent: Tuesday, February 07, 10:AMTo: Billing Subject: Billing I have just received a reminder to sign the contractI have been calling and emailing because the bill is incorrect but no one returns any of the calls. I spoke to Tonya on Jan and she was to relay a message to Jerika and a revised bill was to be mailed out to me and I haven’t received that either. Please return my phone call and provide me with a telephone number where I can reach you and not the recorded message. Your telephone system is a disaster. Mrs *** ***

We were notified of the damaged drywall and we tried everything we could to work with the customer and this is now being approved for a refund in the amount of $It is in the process of being approved right now and we will contact the customer once this has been approved and provide the
customer with all the information that she will need

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** , do not accept this, there was no phone calls prior or they did not send an service preformed e-mail right after they , did this like they always did before, they know I have pets and it is important that I know this so I can keep them inside for a min of an hour, this was not done, I want them to make bill paid in full or tear it up, this is scam, they won't answer e-mails or return any calls

We have been working with the client to resolve this and escalated the matter on 2/22/for review by accounts payableIn our records this check did NOT fund in December and therefore after being unable to collect on the bill by mailing the bill out, the check was attempted for deposit againWe
have someone looking into the matter to see why it does not appear to be funded on our end but client sees this funded. As mentioned to the client we will be getting back to her with a resolve ASAPGenerally 10-business days for us to receive all correspondence back from our bank and finance department, we are on day today so I expect answers shortly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My view:The response indicates he does not understand the issueThe service treatment is to keep bees from nesting in the sidingThe bees attract the woodpeckersThere were hives and noticeable bee activity after they sprayed and the reason we asked them to return to treat againAnd I would expect someone who is treating for bees to be knowledgeable enough to notice significant damage indicating there was a problem and to notify me
Regards,
*** ***

She was made aware that per the agreement all follow up services must be requested within days of service, and all exterior services are billable in fullI can not extend a free follow up later then days from service date. On the structured agreement she has, she would need to pay for December-February's quarter in order to receive services during these months

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Thank you but I have had no service outside of contract so they should not be charging me anything, There shouldn't be a subtraction but a zero balanceIf you are able to get a response from them they would have to give me a way to be sure I could contact someone (since they and their service man ignored multiple calls) with concerns along the way and schedulingAfter this is resolved I will decide on if I will continue with them
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their interpretation to the conversation is interesting at bestWhen we contacted them that the house still had fleas, my mom had been out for over a monthThey came twice within that month and each time told me that would be sufficientThe tech who came actually questioned the job the previous tech had done which gave me reason to questionI did not call back a few days after but at the two week mark after the second spraying, nothing was any better it was as if nothing had been done at allI was informed that they would not come back for another three weeks to even investigate! Vacuuming this house took over an hour to do, I did it religiously every day for a monthvacuuming to times a day was a ridiculous request! that would have been over hours a day! Working a full time job that is not possible. I finally out of desperation called Cornell Cooperative and their pest expert advised me that something was wrong and suggested I call another companyI did and that company came out and sprayed and rid the house of fleas in one spayingMy firm belief was that if they could do it in one, then something was definitely amiss where this company couldn't have done it in two! The new company also told me that telling me to vacuum - times a day was unbelievable and would have done nothing to fix the problemIt was busy workTheir month guarantee means nothing if they never fixed the problem to begin withI had no way of knowing that they did what they said they did, I couldn't stay in the house while the process is being done, so I had to take their word for it that it was done correctly and thoroughlyIf I hired a contractor to remodel my home, I would have some recourse if the work was faultyI should have some ability to say to this company their work was faulty!!!! The other company fixed my problem and I did not need to vacuum - hours a day! Now I want my money back because either their product or their techs were defective!
Regards
*** ***

A refund has been issued for $

Yes, this account is closed and cancelledAccount balance is

Billing Account Information*** ** ***
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INVOICE/STATEMENT Company InformationENVIRO-TECH INCORPORATED PO Box Victor, NY 14564- *** Statement Details DATE DESCRIPTION INVOICE # PO# TAX TOTAL ADJUSTMENT DAYS OLD FIN CHARGE GRAND TOTAL For service at *** *** ** *** ** *** 7/1/Pest - EOM Service 14929B $$$$$PLEASE REMIT: $ Please bring your account into good standing immediately in order to avoid further finance charges and possible interruption in serviceIf you have made a recent payment to your account, please disregard this statementPAY ONLINE TO submit your payment through our secure online site pleaseclick hereBilling Questions? Email one of our billing specialists at [email protected] Naturally The Best -- Sincerely,

The below email was sent to Ms*** regarding her concerns. Unfortunately New York State will not allow inspection or work to be performed. We have tried to contact her regarding her concerns but not sure she has received our response that was sent twice in December and in
January. We have tried calling her but have not been able to reach her.----------------------------------------------------------------------------...⇄ On Wed, Dec 6, at 8:PM, *** *** *** wrote: Dear Ms***, First of thank you for your continued business through the years. I know we have done work on your property and we appreciate your using our services. New York State has implemented a new law that will not allow us to treat any specific mold related or mold services within a property unless there is a “assessment” done on the property by a third party assessment. Unfortunately this is regulated by the New York State Department Of Labor. I would love to review the property and give you a service that covers the treated space within the property but with the implementation of this new mold law we must have an assessment prior to doing any work. We work off the scopes of inspection companies and cannot provide these assessments for our own work. I know this will seem like an attempt to defer the issue but or licensing only allows for the treatment of assessments based on scopes. Please feel free to contact me regarding but I will direct you to an assessment company or an inspection company that will allow you to have an assessment of your basement so that we can provide a warranty to the property. Please refer to the link listed below: https://labor.ny.gov/formsdocs/wp/P227.pdf I cannot steer you toward any specific company since it is supposed to be independent but I would recommend not paying some of the high prices they are quoting Please also be aware there was a note on you file regarding grading and water issues that we have tried to remedy. I can’t see any proof this was done in your file that this was resolved. Specifically our inspector wrote this on his last inspection as we have “touched” up these area continually in the past Please let me know if there are any questions or I can specify anymore regarding this Thank you, Robert A*** *** *** Envirotech

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refund will not be issued due to the services that have been renderedOur agreement does not state how many services a customer will be providedOur agreement states the customer agrees to the seasonal exterior programEnviro-Tech provides services on a scheduled basis of their initial service, and two more suggested months of servicesOn April 27th 2016, June 14th 2016, August 19th and also October 10th services were providedEnviro-Tech has fulfilled their agreement with *** *** at this timeMs*** has a warranty until the end of October, if any other problems persistWe offer quarterly treatments for extended warranties if need be as well

Enviro-Tech completed services on the exterior of the homeWith good faith we will cut the bill in half for the exterior that was performed in April As for the other invoice for October 2016, this bill is dueCustomer has called many times asking for all charges to be taken offEnviro-Tech
has treated the property three different times this yearOur system does not allow an appointment to be generated if a customers bill is past due days, hence the reasoning of not being able to perform services when the customer still owes Enviro-TechAs of November 3rd, the customer owes $If the customer pays $by November 7th, we can have a technician complete the next quarterly service and take off half of the April bill for not completing the interiorThis is out of good faith as the contract states the customer will pay QUARTERLY and is not based on what is done at the home due to customers not being available and homeBetween the date of the exterior being complete (April) and the next quarterly visit (August) the customer was to call Enviro-Tech for the interior service, this was not doneEnviro-Tech will not be refunding any amount at this time if payment is not received by November 7th 2016, the customer will be sent to collections for the services that were rendered in the season

As of November 15th Susan Alberico does not owe on the account at Windsor Terrace, Utica NYThe contract for one year was paid in fullThe following appointment that will be generated in February will be the chargable serviceThe second year for our customers is a lesser amount due to the initial service amount being waivedThe second year if paid in full to receive the discount will be $This is a difference of $for our second year customersPlease let us know if there are any other questions or anything else that is needed