Envirotech Enterprises LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [First of all, it is a lie that Enviro-Tech “has treated the property three different times this year” They came out total two times, one in April, one in August, to complete one full serviceSecond, I have never sign the contract agreement at the beginning of the year because of their poor serviceSpeaking of contract, it is stated that Enviro-Tech will provide quarterly service, but never get it done as it should be I have already summit a payment of $for a full serviceI can pay another $for the August visit, if Enviro-Tech agree to remove the interest charge and the charge for the October service which never happened] Regards, [redacted] ***

Invoices for services performed were sent to the customer along with completed work orders- her October invoice was waived since no service was done due to financial hold for non payment - all attached- Most recent emails to customer Good Morning, Please see below the payment history made to Enviro-TechWe have also attached the work orders for the invoices that are currently due, showing what was completed on each dateIf there are any questions please ask and we will certainly get the answers you needPayments:02/01/– 154.5405/09/– 60.0007/05/– 70.5810/01/– Invoices Due:08/01/– 71.2809/01/– Services were not performed in October, this invoice has been voidedPlease let us know if you have any other questionsHave a great day, Take our customer service survey! www.naturallythebest.com

Please send copies of the cashed checks so we can adjust your accountThey do not appear to be in your account at this time

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have searched for correspondence in our encystment and it appears contact was made via email yesterday and all issues were attended to Perfect, I have attached a receipt to your accountAs of today 01/04/your account reflects a zero balanceI apologize it has taken some time to resolve thisThe third party collections has also been notified as wellPlease allow a week or two for the mailings to stopIf there is anything else I can help you with please askThank you, T From: [redacted] Sent: Wednesday, January 04, 2:PM To: Tonya I [redacted] < [redacted] > Cc: Billing < [redacted] > Subject: Re: Billing information It was ran and cleared my checking account on 6/28/Sent from my iPhone On Jan 4, 2017, at 2:PM, Tonya I [redacted] < [redacted] > wrote:Thank you, was this already ran and funds taken from your account? If not I can have the billing department run this for you today and the collections agency will be notifiedIf it was already ran, I would need to see a statement from your account showing thisAgain I don’t see that it was applied to your account or that the receipt is in your account at this time Tonya [redacted] Operations Manager EnviroTechEnvironmental Services pf [redacted] Take our customer service survey! www.naturallythebest.com From: [redacted] ] Sent: Wednesday, January 04, 2:PM To: Tonya I [redacted] < [redacted] Cc: Billing < [redacted] Subject: Re: Billing information Sent from my iPhone > On Jan 4, 2017, at 2:PM, Tonya I [redacted] < [redacted] > wrote: > > I apologize you haven't been contacted as of yetI would like to get this resolved todayCould you send a statement showing a check was cashed by Enviro-Tech or a credit card statement with the amount? We only have that the appointment was completed with a work order at this timeThe ARM Solutions will be notified that you are disputing this and won't affect your credit at this time> > > Tonya I [redacted] > Operations Manager > > EnviroTech Environmental Services > p > f > [redacted] > > Take our customer service survey! > wwwnaturallythebest .com > > > > -----Original Message----- > From: [redacted] > Sent: Wednesday, January 04, 2:PM > To: Tonya I [redacted] > > Cc: Billing < [redacted] > > Subject: Re: Billing information > > I have a receipt of payment signed by your techI have been calling all your numbers for months to no avail and I have now received a notice that you have sent my account to collections> This needs to be rectified immediately> > Sent from my iPhone > >> On Jan 4, 2017, at 2:PM, Tonya I [redacted] < [redacted] > wrote: >> >> Hi [redacted] >> I had left a message regarding your questions on your accountIt appears that there is an open invoice from the nuisance wildlife inspection that was completed in JuneWe do not have record of payment on your account for this inspectionPlease let us know if you have any other questions and we would be glad to get those answered for you>> >> Have a great day, >> >> >> Tonya I [redacted] >> Operations Manager >> >> EnviroTech Environmental Services >> p >> f >> [redacted] >> >> Take our customer service survey! >> wwwnaturallythebest .com >> >> >> >> Can someone from your billing department please contact at your earliest convenience at [redacted] >> Thank you, >> [redacted] >> >> Sent from my iPhone

Unfortunately, everything in the response from EnviroTech is patently untrue I did not have any outstanding balances with that company Apparently their shoddy bookkeeping strikes again At least I've attributed their many billing errors to shoddy bookkeeping because any other options would be illegal I have ALWAYS paid their technicians at the time of service They left my house with a check in their hand every single time Perhaps they are trying to get money out of me for one of their unscheduled appointments, which had begun to happen more frequently In order to treat our house someone has to be here to let them in since three sides of our house are surrounded by fencing and there is also an area of the house inside that needs treatment Hence, the need for a scheduled appointment, so someone can be here to unlock the gate and the house to let them in About two weeks before the last appointment one of their techs showed up with NO appointment, while no one was here, claimed to have performed the service and left a bill If he had indeed performed any service it could only have been on one side of the house This was not the first time this had happened so I called to complain and tell them I would not pay to have one side of my house treated, particularly when the biggest issues were out back The girl I spoke with apologized for the incident and said she would send a tech back to finish the service and I would not be charged for that unscheduled service When the technician returned to perform the last service it was at that time that I gave him the last check; the one they supposedly ran through twice "in error" I am beginning to think all these mistakes are not mistakes at all but verging on illegal activity on the part of this company The fact that they are not forthcoming, do not answer their phones, return calls or follow up with their customers does not speak well for them I called them several times about this issue and was assured I would be refunded the money After a while I could no longer get a call to go through to their office but only got their answering service during business hours The service assured me they were passing on the messages to return my call but I heard nothing back from EnviroTech.As for the last part where they say they have removed me from auto-billing I have NO idea what they are talking about since I was never on auto-billing to begin with Once again, I paid at the time of service, each and every time This company owes me $and reimbursing me that amount would not leave me with a balance due, it would leave a "zero" balance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I was not aware that the contract was automatically renewed as that was never explained to me In addition I made repeated efforts to contact the company to discuss the issue without receiving a responseI think someone should have had the decency to return my call, correspond to me or explain their position before turn this over for collection

We did unfortunately run her check twice in error, one posted 10/29/and one posted 10/30/ However she had a previous balance on the account for invoice 01- Plus the open invoice for October 01- If we issue a refund, she will have a balance due We can consider this closed if she wants to leave it, since she has a zero balance Also, we removed her from Auto-Billing so she doesn’t have any concerns in the future

The annual renewal promotion that went out was for services to either be renewed or the renewal not acceptedCustomer is under agreement from 10/2016-9/and does not have to accept this proposal.Per their contract from 10/2016, we do not issue refunds on the annual plan paid in advance Enviro-Tech will honor the current agreement and will service their home at their request until 9/I will have the promotional email reminder turned off for them- Customers were able to either accept the renewal or hit "decline renewal" which would have stopped all further communications from the Adobe sign generated mailbox.Thank youCORPORATE REFUND POLICY: Enviro-Tech does not offer refunds or money back for any of our services once any work has been performed on the reverse side agreementAll refund requests must be made in writing and the response to the request for refunds will also be made in writingAll refunds shall be mailed to Envirotech Corporate Billing, PO BOX 29, Victor NY Be aware any refunds may void any warranty or guarantees made on the property by EnvirotechAll refunds will be by check, within 10-business days after a written request from the customer has been made and approved by managementBe aware Envirotech will charge a 4% fee if a credit card was used for the purchaseWe do not accept credit card reversals or chargebacks as part of our refund policyFull year programs paid up front are considered serviced and paid in full after our initial treatment and not subject to full or partial refundsGreen Seal Program non refundable after first visit and no partial refundingEnviro-Tech Terms and Conditions “Enviro-Tech (Enviro-Tech) will provide pest control service(s) and any additional treatments deemed necessary by Enviro-Tech, to the undersigned customer pursuant to the Terms and Conditions located on the front and back of this AgreementThis one year agreement is completed after the first visit and the entire agreement is due after the first treatmentThe Agreement guarantee, as mentioned, is null and void if payment for said service(s)is not received within thirty days of the performance and an additional late charge of $or 16%, whichever greater per every thirty (30) days that service is not paid in fullAny additional or folltreatment performed on the property will be including guaranteed servicesThis Agreement together with the Terms and Conditions located on the back of this one (1) page Agreement constitutes the entire agreement between the partiesEnviro-Tech shall have the right to collect the entire total amount due for the services as described in the AgreementAny service performed on the property is deemed a full service and interior folltreatmentsEnviro-Tech has every right to treat the exterior of the property at any time during the duration of this Agreement and bill for said treatment as stated hereinAgreement Term–This is a one year Agreement between the parties that is automatically renewed on a service to service basisThe Services Packages as selected by the customer determines the actual number of services required to be performed on the property within a one (1) year periodAt the expiration of year, the customer will be billed at the same rate for the automated financed agreed amount specific, unless a new Agreement is entered into by the partiesAfter the initial year period, this Agreement can be cancelled anytime by either party by giving days written noticeThe Agreement is binding upon the signature of the contracting customerCancellation: If there is a failure to timely cancel, it is within Enviro-Tech’s discretion to charge for reasonable expenses incurred fora such as fuel, labor, time, and materials (includinga20%markup)Any treatment performed during these optional services shall be considered a full billable service and an accepted service by customerBy signing below, I represent that:(1.) I am an authorized representative for the service address above and have the authority to bind the contracting party; (2)I have read this Agreement in its entirety, including the Terms and Conditions located on the back of this page Agreement and I fully and understand the service(s) I have contracted for with Enviro-Tech; and(3) I authorize Enviro-Tech to charge my Credit Card on file for service performed and that I have failed to pay for within days from the date of the last service performedNote-You, the customer, may cancel this Agreement, at any time prior to midnight of the third business day after the date of this Agreement, if sent in writing to our Corporate addressPlease see additional Terms and Conditions on back ”

We have received the request for the refund from the missed calls to our billing departmentAs our agreement states "All refund requests must be mad ein writing and the response to the request for refunds will also be made in writingAll refunds should be mailed to Envirotech Corporate Billing, ** [redacted] All refunds will be by check, within 10-business days after a written rquest from the customer has been made and approved by management".Enviro-Tech has been made aware as of 11/28/a refund was requestedPlease allow, as above, 10-business days for the charge of $to be reversed

A complete refund or provide services will be a acceptable resolve

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[redacted] has provided a phone number that gives an error each and every time we callWe have requested an updated phone number via email on a few occasions and have been restricted to communication via email due to thisThe number provided leads to an automated "please enter a phone number" message, and once the phone number is entered is simply says an error has occurred and we are unable to reach him.Mr [redacted] signed up for this plan via phone, as he has stated, and made 1/of the monthly payments, but has not completed the contractWe advised of this via email, but he keeps requesting a call at the same number proving an errorWe have closed out the account and billed out the remainder of the contract due to a recent charge-back on his card, and we will mail the statement to Mr [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The attached document, is an email from the company saying that they would be refunding my money The have made no attempt to fix "their" problem They have placed it in my hands; I'm doing their work for them!!! Not Good Business on their part! Regards, [redacted]

Please be advised that the customer signed a reoccurring pest control agreement, with a one year commitment, and had the option to cancel after the one year periodIn accordance with our terms and conditions the request must be made in writing at least prior to their next billing month/appointmentNo request to cancel was received, phone pre-notifications were sent prior to the appointmentSince the customer did not understand the cancellation terms fully, I can offer a $statement credit toward this last service which was performed under their agreementIf this is satisfactory to the client I can issue it upon acceptance of these termsI would also like confirmation that they wish to cancel future services

Enviro-Tech received a chargeback from the customer's credit card company stating the $has been reversedWith the chargeback being performed, Enviro-Tech will not be refunding any other amount to the customer On June 24th [redacted] spoke to Tonya I [redacted] about cancelling the servicesAs previously stated over the phone and through the Revdex.com, the contract states the four services will be performedTonya I [redacted] the office supervisor was willing to refund the customer $for the remaining appointments under contract that would not be performed On July 24th Enviro-Tech received notification the customer performed a chargeback for the total amount of $Enviro-Tech has not been paid for the services we performed on May 23rd Enviro-Tech will not be refunding any other amountsThe customer currently owes for the services performed on May 23rd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated before, an inspection was NEVER done and I was told that my house would be inspected on 1st visit and any problems addressed , I was also told that I could call anytime and someone would be out in hrs not 2-weeks after callingI understand that entry points were not going to be sealed until mice were gone, that was not the issue, the issue is that the mice did not go to the bait traps and I ended up trapping them in the humane traps I bought and taking them miles away and releasing them Another thing is that what I signed when the tech was here was a blank line on his tablet and when I asked to see the contract I was told that it would be e-mailed to me, which it was the following day The contract was not at all what I was told by the rep on the phone who set up the appointmentNow they have offered me a one time visit cost of $for placing bait traps in my basement, that's way too much for a couple minutes of time and besides the bait has never been touched Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Their comment that they offered me a resolution and I declined was not shown in their response I emailed them back upon their note to me that the provided service on the dates they mention and asked for proof of service (a receipt, invoice, anything signed by me) and they did not respond (please see my copy of the email below this note where I do not accept their response or offer) I contracted for quarterly service visits which are to include an interior and exterior treatment Not once did they enter my home and as I have mentioned several times they caused me to miss work to sit home waiting for a scheduled visit and they did not show or cancel causing me missed time and work (lost vacation time/wages) If they can prove they provided service on my outside property on those dates I would consider a 50% refund as they did not fulfill 50% of their obligated service with inside treatments They have not proven anything other than putting dates in an email and did not show that I declined in their response Also, I do not want a further extension of their terrible and fraudulent business practices I want a refund for what they didn't provide and to never contract with them again, as I read from the many other complaints on your site that others have experienced billing from them for no services at all also I hope you are still working to be a champion for me as a wronged consumer that paid a local business ~and received no service I might also mention as I post below my request for proof of the service dates they claim to have done work they never replied at all: --------sent December 29, at 1:01pmThank you for finally being someone who responded with results and offer of resolution I see the dates you provided and other information and here is what I would ask for backup as none of this seems accurate and I feel I am owed documented proof of your service as we did not witness, sign for, or have anyone in our home to deliver services You can’t not have an agreed upon service date and just show up without our knowledge, and you also did not address the two non-communication no-shows that cost me time lost and wages lost at work Please provide as a next step:Electronic receipts/invoices proving services provided per each date you claim you were here Please include services delivered for both inside and out as is part of the services we signed up for.Please show in the contract where it suggests the quarterly visits for the year, is covering a past due for January This makes no sense I always paid on site when services were complete and would have done the same and started this new contract clean, but again please show me in the contract where it says the services, is already done in January and I would have only had left.I want to be clear I want NO contract extension and never will use your company again, and I want confirmation all services/contracts are cancelled.Once this information is provided, I assume electronically as you are all on tablets for some time, we can determine next steps There is no doubt in my mind you did not provide all these services and at a minimum never came in my home during this contract which is half the service contracted for I look forward to resolving this with you so I can drop my complaint with the Revdex.com and also stop my communication with the DA’s office as I have been getting advice from them regarding your horrible and near fraudulent change in what used to be flawless business practices.Thank you and I look forward to a timely reply.Ryan Regards, Ryan Vannortwick

We have responded on multiple occasions and have been resolving this with her Mon 1/9/8:PM [redacted] < [redacted] Re: Re BillingTo: Tonya I [redacted] >; Jerika S [redacted] Cc: Billing Thank you, I am staying on top of this ----- Original Message ----- From: Tonya I [redacted] To: [redacted] ; Jerika S [redacted] Cc: Billing Sent: Monday, January 09, 7:PMSubject: Re: Re Billing Hi Patricia,The process should be within hours of when we updated your accountTheir listing is based off of our systemPlease let me know if you receive any mailings after this week, just in case something has crossed in the mailThank you,Tonya I [redacted] Enviro-Tech IncP800-724- From: [redacted] > Sent: Monday, January 9, 7:31:PM To: Tonya I [redacted] ; Jerika S [redacted] Cc: Billing Subject: Re: Re Billing Hello Tonya,Thank youWhat is the process for the Collection Agency to be notified that my account was sent to them in error and to remove from trying to contact me further? Thank youPatty W [redacted] ----- Original Message ----- From: Tonya I [redacted] To: [redacted] ; Jerika S [redacted] Cc: Billing Sent: Monday, January 09, 9:AMSubject: RE: Re Billing Hi Patricia, Our billing department has gone in and cancelled the two properties as requestedPlease let us know if you need anything else or have any other questionsThank you! Tonya I [redacted] Operations Manager EnviroTechEnvironmental Services pf [redacted] Take our customer service survey! www.naturallythebest.com From: Patricia W [redacted] Sent: Saturday, January 07, 1:PM To: Jerika S [redacted] Cc: Billing Subject: Re: Re Billing Thank you JerikaI am also asking for confirmation that my contract for [redacted] is now cancelledThank you.----- Original Message ----- From: Jerika S [redacted] To: [redacted] Cc: Billing Sent: Friday, January 06, 8:PMSubject: RE: Re Billing Patty, I am sorry for the delay in reply, the accounting department has gotten back to me and has located your checkI am unsure how this was not receipted at the timeI have made the following adjustments [redacted] – invoices that somehow generated and should not have- removedReceipted ½ of the attached checkCurrent Balance $0.00Closed account in collections [redacted] - Receipted ½ of the attached checkCurrent Balance $0.00Closed account in collections The accounts were in phase collections and do not get reported to any credit agencies I apologize for this mishap and your account is fully cleared up and should be all set Jerika Z [redacted] Midwest Department Manager Enviro-Tech Enterprises, LLC [redacted] Jerika [redacted] * [redacted] *F [redacted] This E-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressedIf you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of this information is strictly prohibitedIf you have received this E-mail in error, please notify us immediatelyFrom: [redacted] Sent: Wednesday, January 4, 10:AM To: Jerika S [redacted] Subject: Re: Re Billing Good morning Jerika,The email on 12/had the attachment, but I am re-attachingI am also being billed for dates that I did not receive services forI also rec'd letters yesterday from a Collection Agency called A.R.M Now that Envirotech is unjustifiabley messing with my credit, I will need to take legal action and report to the Revdex.com if this is not resolved to my satisfaction by Thrusday 1/5/What is the reason someone can't call me back to disucss this? Here is what needs to be resolved by 1/5/17: - Requesting a letter indicating that no balance is due and was sent to a collection agency in error- Requesting a letter indicating termination of contact for [redacted] I can be reached at [redacted] Thank you [redacted] ----- Original Message ----- From: Jerika S [redacted] To: [redacted] ; Billing Sent: Tuesday, January 03, 7:PMSubject: RE: Re Billing Hi [redacted] , Were you able to get the proof of payment sent over? I did not see it attachedI apologize we are working to get back to everyone who has inquired duting the holiday week as we have just returned to operation today Jerika Z [redacted] Midwest Department Manager Enviro-Tech Enterprises, LLC www[redacted] Jerika [redacted] T [redacted] ***F 1-800-417-This E-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressedIf you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of this information is strictly prohibitedIf you have received this E-mail in error, please notify us immediatelyFrom: [redacted] [ [redacted] Sent: Tuesday, January 3, 7:PM To: Jerika S [redacted] ; Billing Subject: Re: Re Billing Hello, I have not yet seen a response to this inquiryThank you [redacted] ***sage ----- From: [redacted] To: Jerika S [redacted] ; Billing Sent: Tuesday, December 27, 7:PMSubject: Re: Re Billing Hi Jerika,To clarify, this was my third attempt since 11/25/to reach Envirotech [redacted] on 8/22/ That was the only date in Previouis to the reach out on 11/25, I had called more than 1x about being billed when I had paid for the 8/22/service I am attaching the check from my bank that was used to pay, however I should not have to prove paymentPlease address, cancel my contract Please send me a notice indicating my account is paid in full, along with cancellation of my account at both [redacted] *** Thank you [redacted] ----- Original Message ----- From: Jerika S [redacted] To: [redacted] ; Billing Sent: Tuesday, December 27, 8:AMSubject: RE: Re Billing [redacted] Our office is not in full operation over the holidaysI apologize if you have been unsuccessful in reaching someonePlease send what you can for proof of payment and I will get your account adjusted ASAPJerika Zu [redacted] Midwest Department Manager Enviro-Tech Enterprises, LLC [redacted] Jerika [redacted] * [redacted] ***F 1-800-417-This E-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressedIf you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of this information is strictly prohibitedIf you have received this E-mail in error, please notify us immediatelyFrom: [redacted] Sent: Monday, December 26, 4:PM To: Billing Subject: Re Billing Hi,I have attempted to reach Envirotech three times regarding invoices I keep receiving that either have been paid or for dates of services that no service was renderedThis is official notice, Please cancel my contract for [redacted] , NY effective immediately Account #'s [redacted] & [redacted] Please also contact me regarding the bills I keep receiving that I have proof of payment on at [redacted] I am sorry that I have to cancel, not cause of the technicians who perform the work, but administratively Envirotech cannot seem to manage accounts effecitvely Thank you [redacted]

I have paid the business for the services, but not for the services which should have been cancelled I have attempted to contact them and advise them of this payment and left message I have not heard from the business