Envirotech Enterprises LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11911935, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I requested, by phone, to have my services cancelled. I was now informed that I need to do so in writing although no other person I spoke to before said I need to do it by writing. I am now putting in writing that I no longer want services from Envirotech. I attached a letter cancelling my services.  
Regards,
[redacted]

All of our pest control agreements are reoccurring services with a one year commitment. This was explained at signing and again upon dispute of the bill. The work was performed under the agreement which was never cancelled per the terms. I have attached the work order for June service and the April...

service, neither of which has been paid. We do not like to resort to collections, however statements have been emailed and mailed since May for the first bill. I have cancelled the reoccurring services as of today, no addition bills will generate.

Letter Sent To Client Regarding Warranty Claim: Dear Mr. [redacted]
* First of thank you for your continued business through the years.  I know we have done work on your property and we appreciate your using our services.  New York State has implemented a new law that will not...

allow us to treat any specific mold related or mold services within a property unless there is a “assessment” done on the property by a third party assessment.  Unfortunately this is regulated by the New York State Department Of Labor.  I would love to review the property and give you a service that covers the treated space within the property but with the implementation of this new mold law we must have an assessment prior to doing any work.    We work off the scopes of inspection companies and cannot provide these assessments for our own work.  I know this will seem like an attempt to defer the issue but or licensing only allows for the treatment of assessments based on scopes.  Please feel free to contact me regarding but I will direct you to an assessment company or an inspection company that will allow you to have an assessment of your basement so that we can provide a warranty to the property.  Please refer to the link listed below:   https://labor.ny.gov/formsdocs/wp/P227.pdf   I cannot steer you toward any specific company since it is supposed to be independent but I would recommend not paying some of the high prices they are  quoting.    Please let me know if there are any questions or I can specify anymore regarding this.   Thank you,   Robert A[redacted] ###-###-#### Envirotech

Thiscustpm,er emaild us on Wednesday at 7:45 AM, we were backlogged but she was already responded to earlier this AM with the following:Good Morning,I wanted to reach out and apologize of the scheduling mistakes Enviro-Tech has had with your account for some time now. I have removed the invoice from...

your account so that you are not being charged for the last quarter. If you would still like the appointment at a free charge, I would be glad to have that happen for you. Please let me know if you need anything else or have any other questions. Again I apologize for the scheduling mistakes, as this should not have happened.Have an great holiday season,Tonya I[redacted] If the customer wishes to close the Revdex.com complaint, we are happy to schedule her service as mentioned.

Customer has has service per the agreement in August and November - see attached- below is a voicemail left by the client about her bill and requesting a tech call/come- teck called 11/29, schedled for 11/30 and was at clients home on 11/30 for requested service From: Received: Tuesday,...

November 29, 2016 at 12:37 PM Length: 01:27 To:
[redacted] [redacted] Billing Department null Voicemail Preview: (Partial) "Hello my name is [redacted](?) I just got this email for billing. I don't know I'm very upset the August service. They never came in the house and then for 11 one. I didn't even know they were here no one ever called I never got any message. I never got anything in my door stating they were here. So what did they do on 11 one. Also they need to come in the house. What is going on. I'm very upset. My billing address is [redacted]. My telephone is. ..."

Mr [redacted] signed up for an annual plan which is valued at $695 for the year. Mr [redacted] selected a 12 month financing plan in which the payments were discounted at 5% for the 12 months for automatic billing. If Mr [redacted] prefers- we can stop the monthly billing and invoice the entire annual...

amount which would have been sue 6/23/2016 when he started the program.Please advise if a remaining balance invoice is requested.

Our contracts clearly state that when part of a service is done it is billable in full. The customer is welcome to clal and request an interior follow up at no additional charge, and had a warranty attached to the service to call ANYTIME something is needed interior OR exterior and not get charged extra. All of our services get prenotified by phone at least 24 hours in advance, and in most cases have a 7 day call ahead as well. We do not just show up without at least attempting to notify the customers of serviceIf you need to change the notifications phone number on file, please doif you wish to cancel, the agreement states in writing 30 days prior to your next scheduled serviceAll serviced are considered complete when we do the exterior, however you are always welcome to call for follow up and warranty visits. We serviced and covered your home per the agreement- 85% of our customers are not home when we do the exterior, we come back when it is convenient for them and we offer no charge follow ups.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Enviro-Tech has removed the July invoice for 124.20. Our customers are billed on a quarterly basis for four times a year. In this instance the customer did not take the third quarter service, resulting in our billing department removing the amount due. The fourth quarter invoice is now due for...

124.20. The appointment is scheduled for the month of November, where the customer will be getting a call to schedule. The invoice is due upon completion of the appointment for $124.20.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their comment that they offered me a resolution and I declined was not shown in their response.  I emailed them back upon their note to me that the provided service on the dates they mention and asked for proof of service (a receipt, invoice, anything signed by me) and they did not respond (please see my copy of the email below this note where I do not accept their response or offer).  I contracted for 4 quarterly service visits which are to include an interior and exterior treatment.  Not once did they enter my home and as I have mentioned several times they caused me to miss work to sit home waiting for a scheduled visit and they did not show or cancel causing me missed time and work (lost vacation time/wages).  If they can prove they provided service on my outside property on those dates I would consider a 50% refund as they did not fulfill 50% of their obligated service with inside treatments.  They have not proven anything other than putting dates in an email and did not show that I declined in their response.  Also, I do not want a further extension of their terrible and fraudulent business practices.  I want a refund for what they didn't provide and to never contract with them again, as I read from the many other complaints on your site that others have experienced billing from them for no services at all also.  I hope you are still working to be a champion for me as a wronged consumer that paid a local business ~450 and received no service.  I might also mention as I post below my request for proof of the service dates they claim to have done work they never replied at all: --------sent December 29, 2016 at 1:01pmThank you for finally being someone who responded with results and offer of resolution.  I see the dates you provided and other information and here is what I would ask for backup as none of this seems accurate and I feel I am owed documented proof of your service as we did not witness, sign for, or have anyone in our home to deliver services.  You can’t not have an agreed upon service date and just show up without our knowledge, and you also did not address the two non-communication no-shows that cost me time lost and wages lost at work.  Please provide as a next step:Electronic receipts/invoices proving services provided per each date you claim you were here.  Please include services delivered for both inside and out as is part of the services we signed up for.Please show in the contract where it suggests the 4 quarterly visits for the year, 1 is covering a past due for January.  This makes no sense.  I always paid on site when services were complete and would have done the same and started this new contract clean, but again please show me in the contract where it says the 4 services, 1 is already done in January and I would have only had 3 left.I want to be clear I want NO contract extension and never will use your company again, and I want confirmation all services/contracts are cancelled.Once this information is provided, I assume electronically as you are all on tablets for some time, we can determine next steps.  There is no doubt in my mind you did not provide all these services and at a minimum never came in my home during this contract which is half the service contracted for.  I look forward to resolving this with you so I can drop my complaint with the Revdex.com and also stop my communication with the DA’s office as I have been getting advice from them regarding your horrible and near fraudulent change in what used to be flawless business practices.Thank you and I look forward to a timely reply.Ryan 
Regards,
Ryan Vannortwick

RESPONSE SENT VIA EMAIL TO THE ADDRESS ABOVE AS WELLDear Mr. [redacted],I apologize for your non responses.  I did search through our messaging system and cannot seem to find any attempts from the number you have listed above.  I do see that you had a treatment done 09.25.12 on the attic...

rafters in question.  Any warranty claims as stated on our paperwork and procedural requests would just require pictures of the areas in questions sent to [email protected] with your name and address on the subject line.  We will compare them to the pictures in question we have from the site and then either process a site visit or a treatment.   Please let me know if there are any further questions regarding and thank you for your patience.

Hello,      We apologize our customer received no response to the calls she had made. We have since reconciled the account showing the total due of $135.94 and have taken off the $47.86. The account is due for the yearly subscription again at a lower cost than last year due to not being charged an initial service. The total amount with a year upfront 10% savings is $489.38. The customer has a few options to take on how to pay this year.1. Pay the year upfront saving 10% as a savings of $54.38.2. Provide a check or credit card on file to be billed every quarter (4x a year)3. Pay a small amount each month (no savings, customer would pay $543.80 for the year)      Again we apologize we have not gotten back to the customer and would like to continue treating the property at 15 Windsor Terrace in Utica NY.

Thank you for your quick response. I have made two payments to EnviroTech. One for $243.00 for a property that received no services. And a payment for $290.26 for a property that received one of three services.

[redacted] has provided a phone number that gives an error each and every time we call. We have requested an updated phone number via email on a few occasions and have been restricted to communication via email due to this. The number provided leads to an automated "please enter a phone number" message, and once the phone number is entered is simply says an error has occurred and we are unable to reach him.Mr [redacted] signed up for this plan via phone, as he has stated, and made 1/2 of the monthly payments, but has not completed the contract. We advised of this via email, but he keeps requesting a call at the same number proving an error. We have closed out the account and billed out the remainder of the contract due to a recent charge-back on his card, and we will mail the statement to Mr [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The attached document, is an email from the company saying that they would be refunding my money.  The have made no attempt to fix "their" problem.  They have placed it in my hands; I'm doing their work for them!!!  Not Good Business on their part!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As I stated before, an inspection was NEVER done and I...

was told that my house would be inspected on 1st visit and any problems addressed , I was also told that I could call anytime and someone would be out in 24 hrs .... not 2-3 weeks after calling. I understand that entry points were not going to be sealed until mice were gone, that was not the issue, the issue is that the mice did not go to the bait traps and I ended up trapping them in the humane traps I bought and taking them 5 miles away and releasing them.  Another thing is that what I signed when the tech was here was a blank line on his tablet and when I asked to see the contract I was told that it would be e-mailed to me, which it was the following day.  The contract was not at all what I was told by the rep on the phone who set up the appointment. Now they have offered me a one time visit cost of $250 ..... for placing 3 bait traps in my basement, that's way too much for a couple minutes of time and besides the bait has never been touched.
Regards,
[redacted]

I apologize if you have been unable to reach anyone! I see that for some reason you had service 2X in august which caused the November service to not be done as expected- your next pending service was February. We are happy to move that up for you. YOur account is set on monthly billing which we...

have for june/july/november- can you please send me a copy of any additional payments you have made that I do not have on record?

The refund for the amount of $300.00 has been put into our approval process and the check will be cut and received by the customer within 10-14 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I was not aware that the contract was automatically renewed as that was never explained to me . In addition I made repeated efforts to contact the company to discuss the issue without receiving a response. I think someone should have had the decency to return my call, correspond to me  or explain their position before turn this over for collection.