Envirotech Enterprises LLC

This account has been cancelled effective 10/20/2017 as requested.  All of out workorders are GPS and time stamped so we do pride ourselves on ensuring servicing to match our Invoicing.  We appreciate the [redacted]'s business and please contact myself at [email protected] if there is...

anything else.   thank you

all interior follow up requests are to be requested within 30 days of service- per the agreement terms and conditions ,her October service was also completed, but as of November the account was on financial hold.  due to financial hold status her account can not be serviced at this time, technicians are unable to access any accounts in this status.once September & October have been paid, we can resume service per the consumers request.

Hello,        Services were performed on 4.27.2017 per the ongoing service agreement attached to this response. After services were completed on 4/27/2017 we received an email indicating the request to cancel and not looking to renew. She expressed she had told the field service...

person of her desires to cancel and as instructed by company policy he explained that service persons do not have access or authority to review, cancel or change an account status, agreement or program. He explained that the cancellation request must come from the client (per the agreement this must be done in writing 30 days prior to the next scheduled service.) Services not completed at the end of the day get moved to another day to be completed, and this is what was done.The work order & services performed in accordance with the attached signed contract are billable in full at this time. Per the customers request we have cancelled all ongoing services and billing. Once the account is cleared up all emails/statements will cease and the client will no longer be receiving bills from us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I have searched for correspondence in our encystment and it appears contact was made via email yesterday and all issues were attended to.  Perfect, I have attached a receipt to your account. As of today 01/04/2017 your account reflects a zero balance. I apologize it has taken some time to...

resolve this. The third party collections has also been notified as well. Please allow a week or two for the mailings to stop. If there is anything else I can help you with please ask. Thank you,  T        From: [redacted] Sent: Wednesday, January 04, 2017 2:26 PM To: Tonya I[redacted] <[redacted]> Cc: Billing <[redacted]> Subject: Re: Billing information It was ran and cleared my checking account on 6/28/16. Sent from my iPhone On Jan 4, 2017, at 2:19 PM, Tonya I[redacted] <[redacted]> wrote:Thank you, was this already ran and funds taken from your account? If not I can have the billing department run this for you today and the collections agency will be notified. If it was already ran, I would need to see a statement from your account showing this. Again I don’t see that it was applied to your account or that the receipt is in your account at this time.  <image001.jpg> Tonya [redacted] Operations Manager EnviroTechEnvironmental Services p800.724.2102 f800.417.5086 [redacted] <image002.jpg> Take our customer service survey! www.naturallythebest.com <image003.jpg><image004.jpg><image005.jpg><image006.jpg>   From: [redacted]] Sent: Wednesday, January 04, 2017 2:13 PM To: Tonya I[redacted] <[redacted] Cc: Billing <[redacted] Subject: Re: Billing information <image007.jpg> Sent from my iPhone > On Jan 4, 2017, at 2:06 PM, Tonya I[redacted] <[redacted]> wrote: > > I apologize you haven't been contacted as of yet. I would like to get this resolved today. Could you send a statement showing a check was cashed by Enviro-Tech or a credit card statement with the amount? We only have that the appointment was completed with a work order at this time. The ARM Solutions will be notified that you are disputing this and won't affect your credit at this time. > > > Tonya I[redacted] > Operations Manager > > EnviroTech Environmental Services > p 800.724.2102 > f  800.417.5086 > [redacted] > > Take our customer service survey! > www. naturallythebest .com > > > > -----Original Message----- > From: [redacted] > Sent: Wednesday, January 04, 2017 2:04 PM > To: Tonya I[redacted]> > Cc: Billing <[redacted]> > Subject: Re: Billing information > > I have a receipt of payment signed by your tech. I have been calling all your numbers for months to no avail and I have now received a notice that you have sent my account to collections. > This needs to be rectified immediately. > > Sent from my iPhone > >> On Jan 4, 2017, at 2:01 PM, Tonya I[redacted] <[redacted]> wrote: >> >> Hi [redacted] >>   I had left a message regarding your questions on your account. It appears that there is an open invoice from the nuisance wildlife inspection that was completed in June. We do not have record of payment on your account for this inspection. Please let us know if you have any other questions and we would be glad to get those answered for you. >> >> Have a great day, >> >> >> Tonya I[redacted] >> Operations Manager >> >> EnviroTech Environmental Services >> p 800.724.2102 >> f  800.417.5086 >> [redacted] >> >> Take our customer service survey! >> www. naturallythebest .com >> >> >> >> Can someone from your billing department please contact at your earliest convenience at [redacted]. >> Thank you, >> [redacted] >> >> Sent from my iPhone

Clause on front page of the agreement customer signed: "this Agreement can be cancelled anytime by either party by giving 30 days written notice."AgreementTerm – This is a one yearAgreementbetween the parties that is automatically renewed on a service to service basis. The Services Package as selectedby the customer determines the actual number of services required to be performed on the property within a one (1) year period. At the expiration of 1 year, the customer will be billed at the same rate for the automated financed agreed amount specific, unless a new Agreement is entered into by the parties. After the initial 1 year period, this Agreement can be cancelled anytime by either party by giving 30 days written notice. This account has been cancelled moving forward per customer request.

This was refunded 1-1.5 weeks go already

Our agreement is for 3 appointments per season on an exterior only basis. This exterior only program which generates services in accordance with the scheduling of her program. They are not confirmed time appointments as they are the exterior only. If a customer wished to have us back out anytime...

during the contract, we come out again at no additional charge. These visits were not requested. Our confirmed appointment times are for interior services billed at a higher rate. If the customer would like confirmed times, I can upgrade her account to an interior annual program for $100 more a year and this will include 12 months, not 6. I would be willing to offer the customer a $50 discount off the first year in order to help rectify the situation the customer is not happy with. In accordance with the seasonal program, we give a call ahead to the number on file 24 hours in advance. I apologize for the customer not seeming to have gotten the calls and I am happy to update whichever phone number the customer would like on file. As of now the customer has cancelled services moving ahead, but the previous services were done under the original seasonal exterior agreement, terms and conditions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I signed an agreement on 9-8-16 and service was performed at my house on 9-9-16 so i'm not sure why the company is stating that I wasn't home. I have been a customer of envirotech for over 3 years and service has been provided even if I wasn't home so i'm not sure what their point is. The contract stated a price but not how many applications. In the past I have paid per application for 3 applications over the summer. On 10-12-16 I emailed Wes and asked him to call me. He called me and stated I was scheduled for a service call in October and I told him nobody called me or showed up for service. He then said a service technician would call me which didn't happen. At that point is when I emailed Wes ans cancelled my contract due to the technician not showing up for the service call on two different occasions. For envirotech to say they couldn't get a hold of me is a lie...Like I said earlier I have been a customer for over 3 years and they have my email, cell phone and home phone numbers. Matter of fact after I put this complaint in Jerika emailed me and said they received the compliant. I have made $215.67 for one treatment. I would request a refund and to cancel my contract. I'm not the only one with this issue since the Revdex.com shows over 80 complaints against envirotech with 22 complaints no answered. 
Regards,
[redacted]

Jerika Z[redacted] Jul 10 (3 days ago) Please see attached. Customer had the wrong number for her tech/or scheduling dept, she has since spoken with her tech and had services

Jerika from Enviro Tech has indicated on January 9th 2017, January 30th 2017, and February 10th 2017, that my account was closed and final amount due would be sent via mail. I have not received a final amount due to this date (3/8/17) and the account has not been closed. Yesterday evening, EnviroTech called with an automated message stating that representatives were coming to my property today (3/8/17), despite having sent several emails to Jerika indicating that I do not want EnviroTech services. Attempts to reach out to the tech that is scheduled to come to my property were unsuccessful. Additionally, I continually get renewal notices and renewal contracts via email and mail. Again, Jerika stated that my account would be closed permanently.  I am requesting that Enviro Tech close my account PERMANENTLY and mail a final invoice clearly indicating that this is the final amount due. I will pay final amount due, and expect that Jerika and Enviro Tech honor the closing of my account.Thank you for your assistance. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me as long as they actually follow through on processing the credit.
Regards,
[redacted]

[redacted]       Once we received your payment and receipted your account - the collections account was closed- it is currently closed with a $0.00 balance at both the collections agency and our system. Treatments were done per your agreement with us which is 3 billed services per...

season until cancellation is received in writing. we do not have a record of any cancellation on your account at this time.  Jerika

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, the company has not completed the work that was billed for for the month of September. I requested that the interior be completed and it still has not been done! As you can see from their response, they fraudulently billed for services not performed in October. I received a bill for the month of November, stating that sefices were performed as well. They did remove the false services billed for October,  but that was after my insistence. Also, please look at the invoices submitted for August and September, neither of those are my signature. No one was present on the days the supposed work took place. Also the documentation the provided you is false. I made a payment on 10/1 and 12/1. There is only one more payment due...and that is for Septembers service that has NOT been completed yet. Lastly, despite making payments and requesting active resolution from the company, they failed to provide me with another bill after Decembers payment and they submitted mt to a collection agency stating that I owe them the amount described to you... which is 100% false. I have bank statements and a chain of emails to prove this. Please provide me with a way to upload multiple images to you.I want the to complete the work they are required to do, stop fraudelently billing for services not provided and stop false claims to a collection agency that could adversely affect my credit.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Invoices for services performed were sent to the customer along with completed work orders- her October invoice was waived since no service was done due to financial hold for non payment  - all attached-  Most recent emails to customer  Good...

Morning,                Please see below the payment history made to Enviro-Tech. We have also attached the work orders for the invoices that are currently due, showing what was completed on each date. If there are any questions please ask and we will certainly get the answers you need. 2016 Payments:02/01/2016 – 154.5405/09/2016 – 60.0007/05/2016 – 70.5810/01/2016 – 71.28 Invoices Due:08/01/2016 – 71.2809/01/2016 – 71.28  Services were not performed in October, this invoice has been voided. Please let us know if you have any other questions. Have a great day,   Take our customer service survey! www.naturallythebest.com

[redacted] I attached all her service tickets.  We cannot prevent or treat to keep away Woodpeckers.  They are a protected species.  We can make suggestions on how to keep them from nesting near or on your home.  The tech did that.  We treated all the areas expected per...

the service tickets.  We have no control over these birds being attracted to her type of siding.  We will offer her 50% back on her last service with us as a way to show good will.  The total of that is $67.50

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

During this last season several of our older trucks went down, and we opted to rent trucks to complete the work load needed rather then delay or not show up at all. I apologize if this was of  dissatisfaction to some. Our exterior services are scheduled in the months recommended and include a 24 hour call ahead. Unless we receive a request to move out a service, the service is performed as scheduled. All seasonal agreements are re-occurring year to year unless cancelled in writing. We have no request on file to cancel this customers account prior to the service being provided.  Your first set of services you opted to pay in advance to receive a 10% discount, which is offered anytime you pay for multiple appointments, however that does not constitute an end to agreement. All of our customers are on a re-occurring year to year program and pay as described in the contract terms and conditions

The service you signed up for is a reoccuring service plan with a one year commitment- cancellationa can be done anytime after the 2st year in writing- see below for the terms and conditions from your agreement. AgreementTerm – This is a one yearAgreement between the parties that is...

automatically renewed on a service to service basis. The Services Package as selectedby the customer determines the actual number of services required to be performed on the property within a one (1) year period. At the expiration of 1 year, the customer will be billed at the same rate for the automated financed agreed amount specific, unless a new Agreement is entered into by the parties. After the initial 1 year period, this Agreement can be cancelled anytime by either party by giving 30 days written notice. The Agreement is binding upon the signature of the contracting customer . Cancellation If there is a failure to timely cancel, it is within Enviro-Tech’s discretion to charge for reasonable expenses incurred for a such as fuel, labor, time, and materials (including a 20% mark up). Any treatment performed during these optional services shall be considered a full billable service and an accepted service by customer.

Our inital service with mrs [redacted] was 11/3/2015. We have since returned on 2/9, 4/12, 5/5, 8/1 and are pending another scheduled visit we are attempting to schedule with her. The 2 bills outstanding are for 8/2016-10/2016 Quarter and 11/2016-1/2017 quarter of her warranty periods. She is on a...

reoccurring pest control treatment program which we have not received any written request to cancel. I am unsure of the address she pulled up, but our company corporate offices are in Florida, NY state brances offices in Rochester... Any additional local addresses are for marketing or storage purposes only and do not have a physical office. Billing questions can be mailed to p.o. box 29 victor NY 14564. My direct extension is 2001 if you have any additional questions- 800-724-2102 ex [redacted].I have attached a copy of the outstanding invoices, her property protection agreement and 1 most recent completed work ticket (only allowed upload for 4 documents)Agreement terms: Agreement TermÐ This is a one year Agreement between the parties that is automatically renewed on a service to service basis. The Services Package as selected by the customer determines the actual number of services required to be performed on the property within a one (1) year period. At the expiration of 1 year, the customer will be billed at the same rate for each individual service , unless a new Agreement is entered into by the parties. After the initial 1 year period, this .Agreement can be cancelled anytime by either party by giving 30 days written notice. The Agreement is binding upon the signature of the contracting customer . Cancellation of optional services shall be done at least 48 hours prior to any scheduled .appointment otherwise the customer will be charged for the service. If there is a failure to timely cancel, it is within Enviro-TechÕs discretion to charge for reasonable expenses incurred for a such as fuel, labor, time, and materials (including a 20% mark up).Any treatment performed during these optional services shall be considered a full billable service and an accepted service by customer. Each follow-up above must be accepted by customer in that selected month.