Envirotech Enterprises LLC

There is no cancellation on file until after the October service was completed- We have since cancelled out her account and no further services will be rendered. First contact regarding the October service was received in the tail end of November- in which the customer started to dispute the...

bill.

This was responded to internally yesterday when our rep was approached by Mr on the street. Good Morning,                First I want to apologize it has taken so much time for you to get a response. I have reviewed your...

account and as your account shows you had cancelled around the date of August 3rd. As requested we had cancelled your account but invoices were still being sent to you. I apologize for this because this shouldn’t have happened. I have fixed your account so you wont be receiving any longer any invoices, statements or mailings from the ARM Solutions. You have been taken off of the listing for the third party collections and this will not affect your credit due to being only the first step in the collections process.                Again I apologize that this has taken time to response and for you to get any answers. Please let me know if you need anything else and I will be glad to help. Thank you,  Tonya I[redacted] Operations Manager EnviroTechEnvironmental Services p800.724.2102 f800.417.5086 [redacted] Take our customer service survey! www.naturallythebest.com   From: [redacted] [mailto:[email protected]] Sent: Monday, January 02, 2017 12:46 PM To: Billing <[email protected]> Subject: fraudulent billing. Hello,Please look at my account  #[redacted] We are receiving bills for a 8/1/16 date of service.   I cancelled this service and we paid for your last service months ago.   We did not pay your yearly bill for continued service at that time but you came out anyway and billed for s service this spring.   I was informed then that you keep on coming until told to stop (supposedly a contract clause you have).  We did not renew your contract with payment in winter 2016 but you came in Spring 2016 and we paid for that.   I told you to cancel the service upon payment of the last unwanted service and apparently you are still coming, hence the 8/1/16 bill. I asked you to produce the contract that says that you don't just stop coming when we failed to renew the service and actually need a "cancellation notice" and I never received this documentation.   Now I am receiving collection billing.   This last bill was paid in July 4th, 2016 for the spring service we did not ask for.  The cancelled check is attached.  I called and left a message on your machine one month ago and received no response.Please correct this problem immediately and email me that it is resolved.  We are not paying this bill from you.   Your services were cancelled and if you came this August, which I doubt, because no notification was left on the door as usual, it is again unwanted. The next calls I am making are to my attorney and the New York State Attorney General's office.   I doubt I am the only customer caught up in your fraudulent practices and the state would be interested in investigating; if that fails I will contact [redacted] office.   I am planning on making this the same problem for you that you have wasted my time with.  Cancel the collection company [redacted] ([redacted]) asap.   Please see the last cancelled  check enclosed with this email.

This complaint has been resolved with the company for the time-being.  If I receive another bill in the mail I will need to reopen.  Thank you for your help!!

We did unfortunately run her check twice in error, one posted 10/29/15 and one posted 10/30/15.  However she had a previous balance on the account for invoice 01-0639774.  Plus the open invoice for October 01-0655478.  If we issue a refund, she will have a balance due.  We can...

consider this closed if she wants to leave it,  since she has a zero balance.  Also, we removed her from Auto-Billing so she doesn’t have any concerns in the future.

Please see customer correspondence with us Account is closed $0 balance

A third email has gone out to this customer on the same matter- latest being today at 1:59 pm, also Thursday 6:37 PM, we have attached a copy of the signed work order for the service.This customer was on a reoccurring pest control program for 4 services. The last one was was completed 4.5.2016 with...

a signature attached. They had indicated they already paid for this last service which we found to be correct- a check had been paid and no further bill was due. of this the client was advised [redacted]      I apologize for the late in day rep**. I have located the check in our system and receipted it to your account. I also removed it from the collections department. I have attached the work order signed by a staff member on 4.5.16, however I can not be certain who signed it as it is not clear. Please let me know if there is anything further I can do for you. Good Afternoon,We received your message today and wanted to reach out through email. We current** have the Storybrook account [redacted] with a zero balance. If you have received an invoice in the last month, please disregard. Please let us know if there are any other questions or if you need anything else please just ask! Have a great holiday season!Hello, I am the business manager at Storybook Child Care - (Account [redacted]). I am trying to understand our last bill from Enviro-Tech. Our records indicate that we received the bill on 6/27/16. The bill was as follows: Quarter** Service $125, tax $10.00, $4.91interest fee = total $139.91. We paid this bill on 7/5/16.  Payment cleared on 7/11/16. The amount paid was $139.91 Please double check your records and advise. Thank you. [redacted] Storybook Child Care Business Manager [redacted] Office

We are no longer using the same credit card merchant that we were at that time and all customers were advised to request a charge back though their cardholders which we would not contest. We apologize for the inconvenience this may cause, however we have no access to the former merchant account.

Please send copies of the cashed checks so we can adjust your account. They do not appear to be in your account at this time.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I would like a letter or e-mail directly from the company stating that the account is closed.  When I logged into their website, there is no mention of my account having been closed. It just shows a bill.  Also, the company has still not picked up their 4 outdoor bait stations from around my house.  Regards,  [redacted]

We have responded on multiple occasions and have been resolving this with her.  Mon 1/9/2017 8:13 PM[redacted] <[redacted]Re: Re BillingTo: Tonya I[redacted]>; Jerika S[redacted] <Jerika[redacted]>Cc: Billing...

<[email protected]> Thank you, I am staying on top of this.  ----- Original Message ----- From: Tonya I[redacted] To: [redacted] ; Jerika S[redacted] Cc: Billing Sent: Monday, January 09, 2017 7:35 PMSubject: Re: Re Billing Hi Patricia,The process should be within 24 hours of when we updated your account. Their listing is based off of our system. Please let me know if you receive any mailings after this week, just in case something has crossed in the mail. Thank you,Tonya I[redacted]Enviro-Tech IncP. 800-724-2102  From: [redacted]> Sent: Monday, January 9, 2017 7:31:59 PM To: Tonya I[redacted]; Jerika S[redacted] Cc: Billing Subject: Re: Re Billing  Hello Tonya,Thank you. What is the process for the Collection Agency to be notified that my account was sent to them in error and to remove from trying to contact me further? Thank you. Patty W[redacted]----- Original Message ----- From: Tonya I[redacted] To: [redacted] ; Jerika S[redacted] Cc: Billing Sent: Monday, January 09, 2017 9:49 AMSubject: RE: Re Billing Hi Patricia,                Our billing department has gone in and cancelled the two properties as requested. Please let us know if you need anything else or have any other questions. Thank you!  Tonya I[redacted] Operations Manager EnviroTechEnvironmental Services p800.724.2102 f800.417.5086 [redacted] Take our customer service survey! www.naturallythebest.com   From: Patricia W[redacted] Sent: Saturday, January 07, 2017 1:34 PM To: Jerika S[redacted] Cc: Billing <[email protected]> Subject: Re: Re Billing Thank you Jerika. I am also asking for confirmation that my contract for [redacted] is now cancelled. Thank you.----- Original Message ----- From: Jerika S[redacted] To: [redacted] Cc: Billing Sent: Friday, January 06, 2017 8:21 PMSubject: RE: Re Billing Patty,      I am sorry for the delay in reply, the accounting department has gotten back to me and has located your check. I am unsure how this was not receipted at the time. I have made the following adjustments…  [redacted] – invoices that somehow generated and should not have- removedReceipted ½ of the attached checkCurrent Balance $0.00Closed account in collections  [redacted] - Receipted ½ of the attached checkCurrent Balance $0.00Closed account in collections  The accounts were in phase 1 collections and do not get reported to any credit agencies . I apologize for this mishap and your account is fully cleared up and should be all set.          Jerika Z[redacted] Midwest Department Manager Enviro-Tech Enterprises, LLC [redacted] Jerika[redacted]F [redacted] This E-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of this information is strictly prohibited. If you have received this E-mail in error, please notify us immediately. From: [redacted] Sent: Wednesday, January 4, 2017 10:24 AM To: Jerika S[redacted] <Jerika[redacted]> Subject: Re: Re Billing Good morning Jerika,The email on 12/27 had the attachment, but I am re-attaching. I am also being billed for dates that I did not receive services for. I also rec'd 4 letters yesterday from a Collection Agency called A.R.M.    Now that Envirotech is unjustifiabley messing with my credit, I will need to take legal action and report to the Revdex.com if this is not resolved to my satisfaction by Thrusday 1/5/17. What is the reason someone can't call me back to disucss this? Here is what needs to be resolved by 1/5/17: - Requesting a letter indicating that no balance is due and was sent to a collection agency in error- Requesting a letter indicating termination of contact for [redacted]
  I can be reached at [redacted] Thank you.  [redacted] ----- Original Message ----- From: Jerika S[redacted] To: [redacted] ; Billing Sent: Tuesday, January 03, 2017 7:34 PMSubject: RE: Re Billing Hi [redacted],          Were you able to get the proof of payment sent over? I did not see it attached. I apologize we are working to get back to everyone who has inquired duting the holiday week as we have just returned to operation today.    Jerika Z[redacted] Midwest Department Manager Enviro-Tech Enterprises, LLC www.[redacted] Jerika[redacted] T [redacted]F 1-800-417-5086 This E-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of this information is strictly prohibited. If you have received this E-mail in error, please notify us immediately. From: [redacted] [[redacted] Sent: Tuesday, January 3, 2017 7:29 PM To: Jerika S[redacted] <Jerika[redacted]>; Billing <[email protected]> Subject: Re: Re Billing Hello, I have not yet seen a response to this inquiry. Thank you. [redacted]
[redacted]sage ----- From: [redacted] To: Jerika S[redacted] ; Billing Sent: Tuesday, December 27, 2016 7:44 PMSubject: Re: Re Billing Hi Jerika,To clarify, this was my third attempt since 11/25/16 to reach Envirotech.     [redacted] on 8/22/16.   That was the only date in 2016. Previouis to the reach out on 11/25, I had called more than 1x about being billed when I had paid for the 8/22/16 service.    I am attaching the check from my bank that was used to pay, however I should not have to prove payment. Please address, cancel my contract.    Please send me a notice indicating my account is paid in full, along with cancellation of my account at both [redacted] Thank you.  [redacted]  ----- Original Message ----- From: Jerika S[redacted] To: [redacted] ; Billing Sent: Tuesday, December 27, 2016 8:12 AMSubject: RE: Re Billing [redacted]    Our office is not in full operation over the holidays. I apologize if you have been unsuccessful in reaching someone. Please send what you can for proof of payment and I will get your account adjusted ASAP. Jerika Zu[redacted] Midwest Department Manager Enviro-Tech Enterprises, LLC [redacted] Jerika[redacted]F 1-800-417-5086 This E-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of this information is strictly prohibited. If you have received this E-mail in error, please notify us immediately. From: [redacted] Sent: Monday, December 26, 2016 4:25 PM To: Billing <[email protected]> Subject: Re Billing Hi,I have attempted to reach Envirotech three times regarding invoices I keep receiving that either have been paid or for dates of services that no service was rendered. This is official notice, Please cancel my contract for [redacted], NY 14206 effective immediately Account #'s[redacted] & [redacted]. Please also contact me regarding the bills I keep receiving that I have proof of payment on at [redacted] I am sorry that I have to cancel, not cause of the technicians who perform the work, but administratively Envirotech cannot seem to manage accounts effecitvely.  Thank you. [redacted]

Hello,I have attached the e-mail that shows the cancellation for service for Envirotech. I have also included a copy of the bill that they keep sending me.  I have paid in full for 2016 and I have credit card bills that indicate that. However,  we are away and my folder with all of my...

documentation for payments are at our second home in Florida.  We will be back in Florida in 2 weeks.I hope this can be resolved.  Envirotech has had many of the same complaints.  I had issues with them in the fall setting up appointment for service. They never returned calls to set up appointments.  I had to keep e-mailing them and they gave me the wrong tech to contact for an appointment.  I finally arranged the appointment with the correct technician who said that the company was having major billing and service issues and all of his customers were upset.I am really tired of trying to deal with that company!!Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have requested cancellation of my service with Envirotech  numerous times between 1/2016 and 11/2016.  I am satisfied that Envirotech is finally going to stop bothering me and claiming to perform unauthorized service, but I do not agree to the date of Cancellation of my contract.  I would like them to agree that my cancellation was much earlier in 2016.
Regards,
[redacted]

The annual renewal promotion that went out was for services to either be renewed or the renewal not accepted. Customer is under agreement from 10/2016-9/2017 and does not have to accept this proposal.Per their contract from 10/2016, we do not issue refunds on the annual plan paid in advance....

Enviro-Tech will honor the current agreement and will service their home at their request until 9/2017. I will have the promotional email reminder turned off for them. - Customers were able to either accept the renewal or hit "decline renewal" which would have stopped all further communications from the Adobe sign generated mailbox.Thank youCORPORATE REFUND POLICY: Enviro-Tech does not offer refunds or money back for any of our services once any work has been performed on the reverse side agreement. All refund requests must be made in writing and the response to the request for refunds will also be made in writing. All refunds shall be mailed to Envirotech Corporate Billing, PO BOX 29, Victor NY 14564. Be aware any refunds may void any warranty or guarantees made on the property by Envirotech. All refunds will be by check, within 10-15 business days after a written request from the customer has been made and approved by management. Be aware Envirotech will charge a 4% fee if a credit card was used for the purchase. We do not accept credit card reversals or chargebacks as part of our refund policy. Full year programs paid up front are considered serviced and paid in full after our initial treatment and not subject to full or partial refunds. Green Seal Program non refundable after first visit and no partial refunding. Enviro-Tech Terms and Conditions “Enviro-Tech (Enviro-Tech) will provide pest control service(s) and any additional treatments deemed necessary by Enviro-Tech, to the undersigned customer pursuant to the Terms and Conditions located on the front and back of this Agreement. This one year agreement is completed after the first visit and the entire agreement is due after the first treatment. The Agreement guarantee, as mentioned, is null and void if payment for said service(s)is not received within thirty 30 days of the performance and an additional late charge of $7.00 or 16%, whichever greater per every thirty (30) days that service is not paid in full. Any additional or follow-up treatment performed on the property will be including guaranteed services. This Agreement together with the Terms and Conditions located on the back of this one (1) page Agreement constitutes the entire agreement between the parties. Enviro-Tech shall have the right to collect the entire total amount due for the services as described in the Agreement. Any service performed on the property is deemed a full service and interior follow-up treatments. Enviro-Tech has every right to treat the exterior of the property at any time during the duration of this Agreement and bill for said treatment as stated herein. Agreement Term–This is a one year Agreement between the parties that is automatically renewed on a service to service basis. The Services Packages as selected by the customer determines the actual number of services required to be performed on the property within a one (1) year period. At the expiration of 1 year, the customer will be billed at the same rate for the automated financed agreed amount specific, unless a new Agreement is entered into by the parties. After the initial 1 year period, this Agreement can be cancelled anytime by either party by giving 30 days written notice. The Agreement is binding upon the signature of the contracting customer. Cancellation: If there is a failure to timely cancel, it is within Enviro-Tech’s discretion to charge for reasonable expenses incurred fora such as fuel, labor, time, and materials (includinga20%markup). Any treatment performed during these optional services shall be considered a full billable service and an accepted service by customer. By signing below, I represent that:(1.) I am an authorized representative for the service address above and have the authority to bind the contracting party; (2)I have read this Agreement in its entirety, including the Terms and Conditions located on the back of this 1 page Agreement and I fully and understand the service(s) I have contracted for with Enviro-Tech; and(3) I authorize Enviro-Tech to charge my Credit Card on file for service performed and that I have failed to pay for within 60 days from the date of the last service performed. Note-You, the customer, may cancel this Agreement, at any time prior to midnight of the third business day after the date of this Agreement, if sent in writing to our Corporate address. Please see additional Terms and Conditions on back…”

Enviro-Tech received a chargeback from the customer's credit card company stating the $578.34 has been reversed. With the chargeback being performed, Enviro-Tech will not be refunding any other amount to the customer.
On June 24th 2015 [redacted] spoke to Tonya I[redacted] about cancelling the services. As previously stated over the phone and through the Revdex.com, the contract states the four services will be performed. Tonya I[redacted] the office supervisor was willing to refund the customer $259.74 for the remaining appointments under contract that would not be performed.
On July 24th 2015 Enviro-Tech received notification the customer performed a chargeback for the total amount of $578.34. Enviro-Tech has not been paid for the services we performed on May 23rd 2015.
Enviro-Tech will not be refunding any other amounts. The customer currently owes for the services performed on May 23rd 2015.

Unfortunately, everything in the response from EnviroTech is patently untrue.  I did not have any outstanding balances with that company.  Apparently their shoddy bookkeeping strikes again.  At least I've attributed their many billing errors to shoddy bookkeeping because any other options would be illegal.  I have ALWAYS paid their technicians at the time of service.  They left my house with a check in their hand every single time.  Perhaps they are trying to get money out of me for one of their unscheduled appointments, which had begun to happen more frequently.  In order to treat our house someone has to be here to let them in since three sides of our house are surrounded by fencing and there is also an area of the house inside that needs treatment.  Hence, the need for a scheduled appointment, so someone can be here to unlock the gate and the house to let them in.  About two weeks before the last appointment one of their techs showed up with NO appointment, while no one was here, claimed to have performed the service and left a bill.  If he had indeed performed any service it could only have been on one side of the house.  This was not the first time this had happened so I called to complain and tell them I would not pay to have one side of my house treated, particularly when the biggest issues were out back.  The girl I spoke with apologized for the incident and said she would send a tech back to finish the service and I would not be charged for that unscheduled service.  When the technician returned to perform the last service it was at that time that I gave him the last check; the one they supposedly ran through twice "in error".  I am beginning to think all these mistakes are not mistakes at all but verging on illegal activity on the part of this company.  The fact that they are not forthcoming, do not answer their phones, return calls or follow up with their customers does not speak well for them.  I called them several times about this issue and was assured I would be refunded the money.  After a while I could no longer get a call to go through to their office but only got their answering service during normal business hours.  The service assured me they were passing on the messages to return my call but I heard nothing back from EnviroTech.As for the last part where they say they have removed me from auto-billing I have NO idea what they are talking about since I was never on auto-billing to begin with.  Once again, I paid at the time of service, each and every time.  This company owes me $81.00 and reimbursing me that amount would not leave me with a balance due, it would leave a "zero" balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted Envirotech in June 2016 and spokw with Vicki. She scheduled a free inspection. The tech arrived on scheduled date and time. He did not inspect at all, he simply treated what I identified as problem areas. I received an email from Envirotech that appeared to be a contract to be signed, however this particular contract contained services that I did not need or want (indoor treatment, rodent treatments etc). I attempted to contact Vicki back to amend the contract PRIOR to signing. My phone calls were never returned. I treied calling almost weekly through September, and then occasionally in October. I did not sign a contract. A simple return phone call would be the professional thing to do. I have been calling the company (and emailing) almost daily this month. I received and email stating that they have been busy with contract renewals and would call me back when thay have time. Still no response. 
Regards,
[redacted]

Enviro-Tech has removed the October 2016 invoice due to the account being cancelled as of November. The invoice for the July was the quarterly service where we completed service in August. This amount of $135.00 has been due since August 10th. As of November 8th 2016 the account under Leu Zhou is past due $135.00 and is also cancelled for no service appointments to be generated.

[redacted] signed on with us in 2015 for our seasonal program.  The treatment was provided in her regular maintenance months and our company warranty states "if at any time you as a customer of EnviroTech are not satisfied for any reason we will address the area in question at no additional charge"....

 Our contract also states that we have a strict no refund policy once services are rendered and full year programs paid up front are considered serviced and paid in full after our initial treatment and not subject to full or partial refunds.  As part of her warranty, [redacted] is able to take as many re-treatments as necessary to remedy her situation at no additional charge during the service time she has paid for.  In this case, [redacted] had from May 14th 2015 to May 14th 2016, (excluding winter months) to request any treatment needed for ongoing issues.  With so many different pest scenarios, sometimes it does take several trips and different products to take care of a problem, which is exactly why we offer the guaranteed follow-ups.  Per this request, her account has now been cancelled and she has not been charged for any services not paid under her initial contract with us.  She will not be contacted any longer for scheduling unless she wishes to re-instate a program with us.

No response was sent to the client directly because per company policy when a Revdex.com complaint is opened, all communication goes through the Revdex.com. Please see attached services completed which were attached to my email to the client dates 12/28/2016. In which he responded to us asking for copies of  the work tickets which were already provided.  We do not provide internal gps and tracking information for privacy of all our employees. This request was not able to be addresses.

I sent the email last week that you requested from Envirotech to the email address at: [email protected]   This was because I was not able to copy and paste it into this text box, or dowload into a file.  If there is another email address I can forward the Envirotech email to you directly, please let me know ASAP. I still want to make sure this matter is completely resolved.Thank you again for any assistance you can provide![redacted]-----Original Message----- From: Jerika Z[redacted] <[redacted]> To: [redacted] Billing <[email protected]>; Tonya Iannello <[email protected]> Sent: Tue, May 2, 2017 3:48 pm Subject: RE: Please remove me from receiving services and respondHi [redacted]      Your account has been closed out per your request. Our technicians are unable to accept cancellations in the field, we ask that you reach out to a billing specialist. I o see a voicemail from you today at 3:27, and this email, which I apologize we were unable to get to until today.         Your account is closed and no further services will be provided. Your bill has been credited and there is no balance on your account.  Jerika Z[redacted] Enviro-Tech Office Manager Enviro-Tech Enterprises, LLC www.naturallythebest.com [redacted] T 1-800-724-2102 ext 2001 F 1-800-417-5086