EOS Fitness

MrE***, My name is Steven M [redacted] and I am the Regional Fitness Manager in [redacted] I have been working on your concerns today and I wanted to wait until I had a concrete answer for you regarding your refundsBelow are details on what we have done for you regarding charges to your account: First: In regards to the personal training billing issue, we are sending a check in the amount of $1,to to [redacted] *** [redacted] ***, which is the address you providedThis includes all personal training charges to your account Second: We are issuing a second check to the same address listed above for $total to cover the last membership billing charges and the annual rate fee Third: We have also stopped and cancelled any further account services and no further billing will take place I do apologize for any inconvenience this process has been for you, please let me know if there is anything else I can do for you in the futureI can be reached at my personal cell number [redacted] Thank you for your time and patience Sincerely, Steven M [redacted] Director of Fitness Education & Small Group PT [redacted]

Hello,We have cancelled the personal training and are refunding the last billings.EOS Fitness

Hi [redacted] ,I apologize for the inconvenience that you have had with EOSAttached is the contractYou have been billed for the down payment of $(first month) and $for June and $for July.We will process a refund for the July payment and get you cancelled due to your relocationSincerely,EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI have received a call from the administrator & will be discussing discontinuing of service from themThank you for your attention in this matter! Regards, [redacted]

Hi,We have processed the refund and you will have it in 5-business days.Sincerely,EOS Fitness

[redacted] [redacted] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

EOS Fitness has been taking money out of my account for a year without authorizationMy boyfriend ( [redacted] ) was told that they needed a credit/debit card on file to deactivate the account on 3/16/This is when instead of using this as a one time fee for cancelling the account, they put my card on file and have been taking money out of my account for a year ($precisely) I called them with no success in resolving this issueI have went in and talked to the General Manager James on 2/29/who promised to call me the following day and never didThey are avoiding all my calls and will not work this out with me to get my money backMy name is not on the membership nor the contractI have never been a member to one of these places

Hi [redacted] , We will revised your month signed contract to be for just months at $per month, with the final payment being in SeptemberPlease confirm and we will have your trainer contact you immediately so you can get startedSincerely, EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me, as long as it is completed in business daysI will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I am disputing the status of my account with EOS Fitness I began a month-to-month membership with EOS Fitness in August over the phoneWithin a few days of beginning the membership, I visited the ***, AZ location located at [redacted] ***I approached the front desk and was advised just to go in, so I didAs this was my first visit, I returned to the front desk and had to request for a tour of the facility, which lasted about one minute because the employee walked through the main walkway of the gym and just pointed stuff out, as if this was an inconvenience for themThis was one of the WORST customer service experiences I have ever hadI returned for my next couple visits and received the same level of customer serviceAt this point, I decided this was not the place for meMy debit card used for auto pay was lost and I had to get a new oneBecause the membership was month-to-month, I thought that the membership would just automatically cancel when th

Dear [redacted] ,We can refund $for the May, June and July paymentsPlease let us know of a forwarding address to send the check toYou can email it to [redacted] I apologize for the inconvenience and than you for being a member of EOS Fitness.Sincerely,EOS Fitness

Hello, The balance has been waived and the account has been cancelled and will be removed from collectionsThe account had a balance of $(which has been waived)Sincerely, EOS Fitness

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I've once again tried to cancel my membership and Melissa from your "billing company" had no knowledge of this fee waiver She even stated that she called to verify thisThis needs to get taken care of

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Maesharell S [redacted]

I filed a cancellation form with this EOS Gym In late FebruaryThey continued to take dues out after the days which I gave them a enough time before the year ended with my day notice which somehow never was filedManagement did nothing with my cancellation and kept taking money out of my account and the new billing dept ABC is terrible they charged me an additional plus dollars in AprilI am a minor and they keep harassing me via telephone saying I owe moneyA total nightmare gym and ABC billing deptare crooks and so is the GymDo not trust themStay away do not join EOS Gym

Refund will include DecemberTotal refund of $

Hello, We have gone thru the details of your account and the bank statements that you had provided usThere was only one NSF fee from EOSIt looks like you had one from FORD alsoWe had already issued a refund in March 2016, as well as re fund for personal training sessions that had been usedTo date, we have refunded $222, so that covers everything and more.Sincerely, EOS Fitness

Hi, We had cancelled your membership when requested, but had not cancelled your wife's account as it needed to be cancelled separatelyWe are cancelling it effective immediately with no further draft, final payment or cancel feeSincerely, EOS Fitness

I went into my local EOS fitness before I moved out of state (where they do not have EOS) in June. I signed a form to cancel and thought that was all I needed to do. A few months later I lost my credit card and had to replace it. I hadn't noticed that EOS was still charging me monthly fees AND they had charged me the annual member fee, until their collections agency started calling me multiple times a day. I started my conversation with them in august and at that point, at the VERY LEAST, they should have cancelled my account because I wasn't using it at all and told them I had moved. They did not. They said they would research the original cancellation and get back to me. The collection calls did not stop and I never got a call back as promised. I spoke to them again in October, same exact thing as September. But I was told it was at least cancelled. Then I got a call letting me know I still owe $69 and that my membership would cancel 11/21/19.

It seems to me there is no accountability for the people who work at EOS to cancel memberships when a member goes in to do so. Whats even worse is they can tell that I haven't been into the gym since may and at the very least they should have cleared out my balance. Even though, technically, they owe me the annual membership fee back. But I am being backed into a corner because they are threatening to report to my credit if I don't pay them ASAP. Im absolutely disgusted with this business!