EOS Fitness

Hi, I am so sorry for the inconvenienceWe have refunded all monies that were paid at Peoria and cancelled that accountYou are not set with the one membershipSincerely, EOS Fitness

Hi, We have processed the refund and you will have it in 5-business daysSincerely, EOS Fitness

Hi [redacted] , Can we have your membership ID number? Thanks, Shilpi

Hi [redacted] ,We have cancelled your account and waived all future paymentsIf you would like to use your remaining sessionsplease let us know and we can definitely accommodate that.Sincerely,EOS Fitness

Hello, The balance owed was from a personal training contract that you had signedWe have gone ahead and waived the PT balance of $1460, removed you from collections and have cancelled your PT accountSincerely, EOS Fitness

[redacted] [redacted] RevDex.com: I... have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] PS I also wish for that membership to be cancelled.

In July we signed up for personal trainingAnthony, the program manager at that time offered personal training where my husband and I could work out together for 30min, twice a weekEOS got a new manager in October that decided not to honor this contractRepeated visits, phone calls and requests from EOS trainer, Jenna did not lead to any resolutionPhone calls were never returned and then we got a call from ABC their billing company with a threat of sending the matter to a collection agencyAfter repeated attempts we got the manager in December, Brian G [redacted] to give us in writing that they would honor the original offerWe agreed to start the training in January and EOS billed our credit card in DecemberLast week (January 18) when we went to schedule the sessions, the new manager, Brian J [redacted] said the letter was irrelevant and our training sessions expired in October and NovemberHe is unable to helpEach time the manager changes, the policies change and I am frustra

Hello,Our notes show that on 12/27/the gym had advised to call ABC Financial to callWe don't show any notes that ABC was contactedIf you have any documentation that you had contacted them in December, please provide.Your account is currently cancelled and we have waived all fees and past due balancesSincerely,EOS Fitness

I want the account to show a zero balance, and I should not be held responsible for $monthly dues for a month I am not even stepping foot into your gym As I have stated I was never given a contract or advised of the process to cancel my contract despite requesting this information more than once and trying - unsuccessfully - to find this information on the website At the time of sign up I WAS told it was a month to month contract with no obligations and I could end it whenever I wanted without penalty

I had membership with eos and auto payment they always confused my acct with my sisters and sometimes they will tell me my payment was never made!I either called manager or give them a visit! And just recently I checked my credit check and I see that eos fitness collection of I never received anything from them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you... may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Cancelling a membership was a nightmare with this companyI was on hold forever to try and cancel, given the wrong information about payments from their billing department and was handled with RUDE customer service people Before I join a gym again, I'll use the Revdex.com first to read the ratings

I called to cancel my membership due to an active duty deployment in support of a contingency operation. I informed the person taking my call my status and that I would like to cancel my membership. I asked that I no longer be charged as I would be out of the country. They informed me they would still charge my account through December 2, 2018. I will have already been out of the country for over a month by that time. I reminded the person of the Service members Relief Act protecting military members and that I can cancel out of contracts and leases due to military deployments. The person on the phone ignored my request and stated they would be charging me anyway and that my contract would be enforced. This is extremely rude and as a military service member I am upset with this company and its lack of understanding.

Hi ***, I am working on researching this for youHowever, I am still unable to locate any chargesThe only thing that pulls up with all the information provided (including name) is the VIP GUEST passWhich has no billing on file or chargesAny additional information you can provide me to assist would be appreciatedBank statement with charges, agreement number, etc You can email me directly at [redacted] Thank you and I look forward to hearing from you soon CorinneEos Fitness

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI will personally go in to the [redacted] EOS gym to pay for the month of July Regards, Jordyn R***

I was a Gold's Gym member since November of at the North Scottsdale locationWhen EOS took over their was no modification to my membership that I was aware ofAt Gold Gym I was signed up for monthly charges of $a monthI have moved out of the North Scottsdale area and attempted to cancel my membershipAfter finally speaking with someone at the location I was instructed to call Jonas Fitness on Feb22nd to cancel my account,as well as email a cancelation request to I called the Jonas Fitness line at [redacted] and emailed the [redacted] email with all required informationI received no response and was billed again on March 9thI called again today on 4/to see if I was still an active member of EOSI spoke with Dan who informed me that I was an active memberDan told me they moved from Jones Fitness to ABC Financial (Not my problem) and I would need to cancel againI spoke with Tanisha from ABC Financial who was going to charge me $to cancel (not

EOS Fitness finally addressed my complaint with a satisfactory resultUnfortunately, it took me to inform the management of their tempe, az, location, that I was willing to notify upper management and executives of what incurred Lesson learned: should you think that you were mistreated or ignored after several emails and phone calls, the consumer has the power to change things

[A [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear [redacted] ,Within the next days, we are crediting the credit card on file the amount of $50.Sincerely,EOS Fitness

Hi ***,Based on the email chains, I believe this to be resolvedWe are sincerely sorry for all of the confusion and mishap on this end.Sincerely,EOS Fitness