EOS Fitness

Hello,You will see the refund for $within the next business days.Sincerely,EOS Fitness

Hello, We have reached out directly as we need your wife's name and membership number to look into thisSincerely, EOS Fitness

I had a problem with my membership and credit card problem so I was charged a late fee as penaltyI got it fix and the gave golds at the time my banking information and they would wave my feeWell it happen again because they still had my credit card on file and charged me another late fee and membership duesI asked to speak to the manager where he said pay and it would be given back in a couple daysPhones call and a couple months and still havent got itMy membership number is [redacted] and am tired of the ring aroundI would like to have my membership back and continue as soon as this is resolved

I have been a member since February I was convinced after joining the club to add nutrition and individual trainingI was told that I could cancel any of my contracts with a day noticeOn May 12, I informed the manager Jose that due to medical financial hardship I wanted to cancel training and nutrition, but I found out that I was under contract for the training thru AugustI then requested to cancel my nutrion contract and that they place a hold on my training accountJose explained that it would take days and that they will take out two additional payments until thenI agreed and signed the paperwork EOS continued to charge meDue to medical reasons I am unable to do the training as I am suppose to and got a letter from my doctor that they discontinue the contractI also suffer from a mental disability which is a protected classI submitted the paperwork and turned in to Kenji the new managerEOS has denied my doctor's request and they will continue

Hi,I am sincerely sorry that we do not see notes in the system requesting a cancellationWe have gone ahead and waived all NSF fees on your accountTo cancel, please pay your last month's dues in the amount of $and then your membership will be cancelled in days from that date.Sincerely,EOS Fitness

Hello, We have submitted the refund for thisPlease be advised that it may take up to business days for the refund to be postedSincerely, EOS Fitness

Hi, We can your take the final payment for September of $25.65, we will waive the service fee on the accountYour last visit in the club was 8/29/(spoke with the front desk in regards to updating your credit card on file)We are setting your cancel date as 8/12/16, which is what we will use as your day notice date Your account shows that there is an issue with the card ending in 7489, so please let us know how you would like to take care of the balance.Sincerely, EOS Fitness

On July 19th I signed a contract with EOS Fitness for personal trainingThe manager, Sean [redacted] , said that after I consulted with my fiancé I could cancel with him and he would refund me the $I talked to my fiancé and we decided to cancel the same dayI cancelled over text as [redacted] said toThis cancellation fell inside the day cancellation period allowed by the contractOn July 28th I contacted [redacted] because I had not seen a refund and he told me that he did not submit my request until July 28th but that he would ensure it was taken care of that dayOn August 4th a second payment of $pulled and overdraft my accountI contacted ABC Financial, the billing company for EOS, when they reopened on Monday August 7th and they told me that there was no notes or information in my account that I had cancelled and that there was nothing they could doI contacted [redacted] again and demanded a written confirmation that I had cancelled the account and that I would be provided a f

I signed up for an account in May, wanted to change my account type and had a second account made for meWithin the day cancellation grace period, I canceled my accountNeither accounts were closed nor were my starting fees refunded I called over and over again and the employees assured me the account was marked for cancellation, and they wouldn't let me speak to the general manager, MikeI have a record of many many calls where I asked them to get Mike to call me back but they never called back One charge was refunded and I thought it was overBut nope, I just received a pending charge from EOS fitnessI realized my account was never canceled

The Day cancel policy is on the contract that you had signedIt automatically gets emailed out at the time of sign-up

[redacted] We have refunded $to your account and we waived the final scheduled payment from 10/Please let us know how this is not an acceptable resolutionEOS Fitness

Dear [redacted] ,We have issued a refund check on 7/in the amount of $188, sent to the address that we have on file on [redacted] ***Your membership account has been cancelled and we have sent a note to the collections agency to remove you from collectionsWe apologize for the inconvenience that you have experienced.Sincerely,EOS Fitness

Dear [redacted] ***,We are in receipt of your complaint regarding your membership dues While we feel that our agreement is clear and that membership dues have been properly collected, we very much value your membership and your satisfaction with Eos Fitness is important to us Therefore, pursuant to your request we will refund you $ This amount is payments of $(July 10th, August 7th, September 4th and October 2nd).See your payment history below Also, the final payment scheduled for October 30th- has been waived.We hope that this expresses to you our desire to assure your satisfaction If you have any questions please let us know Sincerely, EOS Fitness

On 4/9/2017, went in to EoS Fitness for a membership and month of personal training sessionsIt is a non-contract health clubI paid $for personal training sessions and was told I would receive freeOn 4/and 5/$was withdrawn from my debit accountBy May 16, 2017, I realized I was tricked into signing a contract for $to be withdrawn from my account every two weeks for payments for personal trainingIt was never discussed on 4/9/and I never received a copy of the contract, either by email or hard copyI began inquiring about the charges beginning on 4/24/but did not get ahold of anyoneI finally talked by phone to Terrance E [redacted] on 5/13/and in person on 5/14/Talked on phone to a Sean on 5/16/Both stated there was a signed contract and stated I had to have known about it even though I stated otherwiseI emailed the manager, Chris L [redacted] on 5/17/and 5/22/The manager assured me he would get back to me within ho

Please let us know if you do not see the refund within 3-business days

We will cancel with no day notice, stop the pending PT/UP payment of $and$and refund the March payment of $

Hi,The membership has been cancelled and you will receive your refund in 7-business days.Thanks,EOS Fitness

Hi [redacted] ,I believe that our Area Manager, Duane, has been in touch and has resolved thisWe are sincerely apologetic for the issues and frustrations that you have had with EOS FitnessPlease let me know if there is anything else that we canThank you for your membershipSincerely,EOS Fitness

DO NOT SIGN AN AGREEMENT WITH EOS! They are a fraudulent company and lie to their customers. I was told I needed to cancel at the gym I signed up at. I went in, signed a form, thought that was it. WELL 3 months later I am getting collection calls from ABC financial. They are telling me I never cancelled and owe a bunch of money. I didn't know they were still trying to bill me because the card they had had been lost and replaced. At that time I asked them to cancel and research what had happened. They did neither. I started getting collections calls again, now with an even higher balance. I was able to get the account cancelled with an email verification, but I still didn't get a bill after asking 3 or 4 times. I was told if I didn't pay, it would go to collections. I kept trying to get a bill but because I am trying to buy a house (in escrow now) I figured itd just be best to pay it to avoid losing my home due to this little issue. I called today to pay it, found out the balance is yet AGAIN higher, but they cant accept the payment because it already went to collections. This isn't just a matter of them stealing from customers now, its a matter of them causing me to lose a house. I am a single mom and worked my as off for over a year to be able to buy a house and now THIS is what is going to ruin it. I hate this company and I will tell everyone I can of my experience. They do not care. No one there is willing to gelp me at all even though they have nothing to lose by retracting this from collections. I have the $ to pay them whatever. I just want to be done with this!

Hi,We have cancelled the PT agreementThere was $paid and sessions that were usedThe remainder of the contract has been cancelled.Sincerely,EOS Fitness