EOS Fitness

Hi,We have cancelled the account and waived all past due balancesYour account was never placed into formal Collections and our Billing company had been trying to obtain paymentYou will no longer be called by the billing company.Sincerely,EOS Fitness

This company has the worst customer service I have ever experienced. Many people have the same issues as me which makes me wonder how they are still in business. Soon they will be gone and a better company with great customer service will take over. Anyway, AVOID AT ALL COSTS. I had this membership for a couple days over there 5 day period to receive a full refund for my membership. They refused to work with me and did not care an ounce about my concerns. If the facility was actually good quality I would have stayed. I have been at 24 hour fitness for years, and go to the gym 5 days a week. I moved out of state and the closest one to my new home was 25 min away, so I cancelled and tried out EOS. I went 3 times in total. One time at 9pm in hopes it would be slower. I dreaded going. This gym was always jam-packed with people. They allow way too many people at once that you are waiting 20+ minutes to use the equipment. This is extremely inconvenient for everyone! I could not bare another moment, so I attempted to cancel through email which I did not get a response and still have not. I then called their customer service number. They said I needed to pay their $50 annual fee to cancel on top of a monthly payment. Why am I paying an annual fee when I have only been a member for a week? It is just money hungry and wrong. They also make it hard for you to cancel. You have to call their customer service number or send a written letter by mail. Their customer service line takes extremely long to reach an operator and at first has a robot that doesn’t have an option to get you to cancellation. I would have been okay if they only refunded me half the amount. It’s not even necessarily about the money. It’s the fact that a company is so cheap and greedy that they can’t help a concerned customer in any way. It’s companies like this that do not go far. I will make sure to share my horrible experience everywhere!

It started out on May 31, when my husband and I was charged $on membership account and $on the other membership accountWhen I called to ask why I was charged so much the front desk at the gym I was attached to said those were late fees for being late on both our accountSince my husband and I are not happy with their services we decided to cancelMy husband went to the gym to see if he can cancel our membership the front desk said they don't handle any cancellations that we had to go call [redacted] (the company that handles all their billing) and cancel through themSo my husband and I both called that company and their automated system said that we had to go through the gym where we signed up for our membership and would direct me to their operator Already being a little annoyed I emailed the [redacted] requesting cancellation on all accountsI even followed up and called the company number and this time I bypassed the automated system and was able to ta

Hi Lisa,Our system notes show that you signed up for the UP program and wanted to commit to three months of it.We have refunded the charge that was taken in April, for March UP program.We will go ahead and refund the Febpayment of $and cancel your membership account.This then puts you at having paid for the three months of UP as originally requested.December 1: $(of the $charged)- No refund- $is UP /$is membership duesDecember 28: $(of the $charged)- No refund- $is UP/ $RGF, $Childcare, $membership DuesJanuary 28: $(of the $charged)- No refund- $is UP/ $Childcare, $membership duesFebruary 29: $(of the $charged)- $UP will be refundedMarch 28: $(of the $charged) - $UP already refunded / rest is - $Childcare and $membership dues

Please let us know if the refund to your credit card in the amount of $is not posted by the end of next weekIt can take up 7-business days

had received a call from EOS trying to fix things they told me this same thing but they refused to at first later changing the membership level with out notifying meWith some time of arguing to say just because you change something with out notifying the client doesn't mean the company handled the complaintIf they would have notified me I would have still been a clientNot wanting to deal with this anymore we asked what they wanted from me to fix thisI then said they obviously don't like to have good reputationBecause they care less about their customersThen the person I talked with said they would handle everything

Buyer beware! I moved over from Planet Fitness due to Eos being closer. What a MISTAKE! I checked in to work out and discovered a fraudulent charge for some energy drink. When I inquired to get it taken off, the Manager was too busy to help and the front desk person was useless. How can something be charged to me when I didn't receive or sign for it? The run around was really unacceptable and please stay away. They are terrible and only care about your monthly membership fee. I'm going back to Planet and the pleasant people there!

By far the WORST customer service I have ever experiencedI became a member of this gym in September 2014, and signed a personal training contract for one yearIn December of (months later), I called to cancel my personal training membershipI was told I must provide at least days notice to cancel, therefore my last payment would be in January Okay, fineI have continued to be charged my monthly membership of $each month since thenThe woman I spoke to on the phone was extremely rude, condescending, and not helpful at allHer "supervisor" had already left for the day and therefore there is no one I can speak to regarding this matterI was told that I when I originally called, I canceled my "gym membership" and not my "personal training membership"How can I have a personal training membership to a gym I am not even a member of??? Now I am being charged over $for a membership I cancelled several months agoI cannot believe the way I was spoken to by this business, I am absolutely appalledIf you are looking for a gym to treat you with honesty and respect then DO NOT join EOS Fitness - the WORST customer service I have ever received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedEOS Marketing / A [redacted] :How long will it take to get this refund? Is it going to be credited back to my debit card or am I going to be receiving a check via ***?I looked on my account today and it still shows that I have a past due fee of $Please see the screenshot attached to this message Regards, [redacted] ***

Hello, Jason M [redacted] has reached out directlyWe will get you rescheduled asap and would like to offer complimentary sessions for the inconvenienceSincerely, EOS Fitness

Hello, We can waive your last month's dues or freeze your account for months with no chargePlease let us know what options works best.Sincerely,EOS Fitness

Hi,We are in the process of refunding $to the credit card on file.Sincerely,ESO Fitness

Only because stars is not an option I nave not set foot in this gym since it was bought from [redacted] *** Because I had a lost debit cart it became apparent that I still had a monthly billing so they have made at least $on a monthly billing on me because of my inattention to my account, bad on me I have been trying to get this canceled since about October I went in to the gym to pay and was assured that by using my card, they would only charge the months and nothing further I tried to get through to the number they gave me, too long of a wait , after that I got a call from I believe Eric at the local gym, he assured me he would get it cleared up Now I get a call for Dec and Jan payments showing past due DONT EVER SIGN UP HERE unless you want to be a LIFETIME Member They make it almost impossible to cancel I finally got through to the [redacted] number and they still wanted additional past due balance because I had no proof that I told them in Nov to cancel UnbelievableSpend your money with someone who cares about their customers

I would like to give rating to EOS fitness! Horrible servic and hidden fees for cancelation and membershipBefore my year starts I wanted to cancel my membership but they still charged me $and $for cancelingI have to pay $before I did not cancel days prior of my contract expirationManagers are horrible and have no customer service skillsEvery single employee that works at EOS only stays for maybe 1-monthsYou can't say I haven't been told or your sales rep said this when I signed up for it Take my experience and never sign up for this gymHorrible and awful serviceThey have fake agreements and they write what they benefit from without explaining the "hidden" feesI'm not alone and you need pay attention and get this matter resolved pleaseSomebody needs to protect consumers from this even businesses and take this serious

Hi [redacted] , Your membership with Eos Fitness was cancelled and any balances waived on 6/3/The 'Return for Collections' status was also removedWe notified [redacted] of this, and they will report to the Credit Agency that it is paid in full Sincerely,EOS Fitness

Our apologies, you are correctThe total refund amount will be $

Hello,This is what the account notes show - He called to cancel on 10/12/16, he had one final payment on 10/15/of $plus a $cancel fee That didn't clear so it added a $late fee Total of $64.95.When that doesn't clear it leaves the membership open and doesn't cancel the account hence on the 2/22/we collected $164.75.It also looks like he used the gym in Dec So we will refund him $(via check) for the charges in Jan and Feb, and the $late feePlease note that the check can take up to days to be issuedSincerely,EOS Fitness

I went in to EOS to sign up and was given information about monthly fees, a sign- up promotion and cancellation when I left for six monthsWhat I wasn't told was that there would be a one time $feeThe only way I found out about it was that the printed documents that were e-mailed to me noted the fee I called the General Manager, Nick [redacted] at least seven times to discuss this but he NEVER returned my callsFurther, I wrote to management and they never respondedLuckily for me Mr [redacted] got my payment information wrong so payment was never processedI have resigned from the club - never having used it even onceThis is just a warning to anyone signing up with EOS - Things are not as first presentedAnn P, snowbird in Scottsdale, AZ

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Jean W [redacted]

In December I signed up with EOS Fitness over the phone with Erica At that time I was told a contract & key fob would be left at the front desk for me to pick up I went to the location the next day and there was no contract or key fob, so the attendant on duty made me a key fob and told me she would request a copy of my contract for me A few days later, after there was still no contract for me, I called to ask about it and also to ask when my first regular payment would be due as - - again - - I had none of that information I again spoke with Erica who informed me that not only would I pay my first dues on the 1st, I would also be charged a $30+ fee for a "price guarantee" fee I told Erica she had never told me this and she said if I didn't pay it I would get NSF fees because it was too late to cancel my contract The next day I called and spoke with the manager Wes because I also had to change my payment information (the night before Erica told me it was "to