EOS Fitness

Hi,We will be waiving the $NSF fee and the $cancel feeWe have also set your account to cancel in days, which leaves you responsible for the $monthly due.Sincerely,EOS Fitness

Hi,We show that the cancellation request was received in October The last payment that was received was in September for your membership and August for the personal trainingPlease confirm that you are able to pay the last month's dues from October in th eamount of $and we will definitely get the accounts cancelled, all other fees waived and out of collections.Sincerely,EOS Fitness

I'm demanding the cancellation of my personal trainer account and refund from January until April I've requested this to be canceled in November I was told it would be at the end of the month term ( I signed up in August 2015)January I was charged again, I called EOS and was told someone from EOS would call me back to confirm cancellationIt never happenedI went to the EOS Fitness Losse and spoke to Dom the fitness manager in February and demanded my personal training account to be closed and refunded from JanuaryHe sent an email to EOS per my request The cancellation nor refund never happenedMarch I spoke to the Manger of the Losse locationHe referred me to Dom the fitness manager and was told he would email my cancellation and refund request againHe also said it could take up to hours for the requested to completedThe cancellation and refund never happenedHere we are in June and nothing has been donePlus I've been charged yet again for JuneThis

Hi ***, [redacted] has let us know that you and he spoke yesterday regarding this matterThe personal training cancellation had a day cancel period to avoid any personal training contractIt has never been our policy to refund used personal training sessionsThe services of the personal training session were used, the $was collectedYou then cancelled the contract within the day period, and said cancellation was processed.However, as a measure of good faith, we will split this with you and refund $Sincerely,EOS Fitness

I signed up for a member ship on 05/onlineI went to EOS on 05/and was told my son could not be used as a guestI was advised I needed to sign him upDuring the course of his registration, I began to argue with the rep over advertising and pricing, I requested my cancellation of membership and leftI was charged an annual membership fee todayI called into customer service and was advised my membership was never cancelled and I would have to work it out with the same person I disagreed with in the first place

I had a training session that I was assured I could cancel after the first month if I felt I could no longer afford it After going in several times a month for months(Dec-Feb) to cancel my account, I finally had enough and cancelled my debit cardPayments stopped and when the representative noticed this he assured me it was his doing and the account had been cancelled Today I was informed that the recurring charge was never cancelled(Aug)! I was called by a collection agency and was told these payments (from a card that no longer exists) are due and will affect my credit scoreI assured them it was a gym error and when I called the gym they told me they would contact me; it's been hours and they still haven't called! I called again and was told the individual responsible was terminated, but this issue still has not been resolved! If this business was aware of an employee's incompetence, shouldn't they have gone through accounts and reviewed who had and who hadn't been attending during this individual's employment? If they had been honest, wouldn't they see that I hadn't used said sessions in 4-months and invite me to use these sessions? I wasn't informed of my sessions, my account still being billed, or this person's termination; now I have $in fraudulent charges about to affect my creditI look forward to spending my day off trying to rectify the situation in person

horrible service at the childcare I was turndown to the fact that it is the manager Jes I was talking to, Bad customer service. Big time!

They are terrible. All they want is money. I signed up on 6/16/19 and used their facility at the same day. I paid $49.00 and after couple days I found out that I need move to different state. I forgot to call them to cancel my membership the next day. Today, I called their customer service requesting the cancellation of my membership but they want to charge another $59.58 for the next month due August and the annual. I was not happy about it. I asked them if they can waive it because I used it only one day. I don't see any consideration. I asked them if that is justifiable to pay them $108 when I used it only for one day. Their answers was NO but, I have to pay them because it was written contract. Terrible!

On Sunday, April 7, 2019, my husband and I visited/toured the new EOS Fitness club that will be opening soon on Greenfield Road in Mesa, AZ. Here is what I learned:

1. If you want to go to an extremely crowded health club, then EOS is the place for you.
2. If you want to feel intimidated by staff, EOS is the place for you.
3. If you don’t care if the staff knows what they are talking about, then EOS is the place for you.
4. If you want to be bullied, mistreated, lied to, and strong-armed into a possible membership, then EOS is the place for you.

I had called and spoke to Ramon—my first question: is there a hot tub—which is the first thing on our checklist and a deal breaker if not present. He said there was; we asked to come by for a tour; he said to come in and ask for him. We came in—checked in with Kayla (awesome girl and as far as we’re concerned the only employee we met that is worth keeping—promoted even—she is capable of so much more than the front desk—she is supervisor material). Ramon began our tour and answering questions as we went; my first red flag for Ramon was when he was unable to demonstrate a machine because he couldn’t figure out how to work it (we actually did better than he did figuring it out and we have next to no experience in that regard). He further stated that this club was being built because all of the other locations are overcrowded and always super busy—my 2nd red flag. Probably not the best attribute to be bringing up on membership tours—not a great selling feature for those of us who are not buff or physically fit and/or who may be intimidated easily. After the tour was completed, we were at his desk and discussing the various memberships. I am a Silver Sneakers member—he told me that they did not have the insurance info in their systems yet and would not be able to sign us up until that software/info was installed on opening day, around April 16th. He kept trying to sell me the membership—with related fees---anyways, but I explained that Silver Sneakers waives all those extra fees—annual charge, initiation fee, etc. He said, no we would just sign up then wait for Silver Sneakers to reimburse me—but that’s not how it works. I explained to him that we were current members of Youfit and I was considering cancelling that membership as there were multiple issues at that gym. He was not sure which membership that Silver Sneakers covered for EOS; Ramon kept telling us to go to the Gilbert/Baseline location and sign up over there so we can find out which membership Silver Sneakers covered as we would want to upgrade to allow unlimited guest access so I can bring my husband (Jim); Jim politely suggested (and had to ask Ramon more than once) to call the other club himself and find out instead of sending us running around everywhere. (Somewhere around this time is when Lorenzo, from an adjoining desk, started piping into the conversation—spewing a bunch of incorrect data regarding Silver Sneakers: he stated that it just changed and they only cover 50% of whatever membership I choose—I let him ramble on and on, then politely explained that we had just enrolled at another gym, and that was not the case—so he shut up for the moment). So Ramon reluctantly finally called the Gilbert location and found out that Silver Sneakers covered the Gold membership, so at Gilbert the $19.99/month Gold membership was covered and it was $24.99/month to upgrade for unlimited guest access---a difference of $5/month. That being said the prices at THIS location were $19.99/mon for Gold and $22.99/month for the upgrade to Gold Plus, a difference of $3/month (PRE-SALE prices). Ramon told the Gilbert location that he was sending us over there—but I explained to him that it would cost us more per month at Gilbert than the Greenfield/Mesa location—no matter how many times I said it, or what different ways I said it (using visual aids and everything), Ramon could not comprehend the math problem that I just laid out above---$5/mon vs. $3/mon. We went round and round and round and round. And he kept insisting that we would have to pay for the initiation fee, but could get reimbursed (again—not how it works with Silver Sneakers and I refused to put any money out for it when they were not even set up to receive my info). He kept suggesting that we sign up now to take advantage of the PRE-SALE prices and then come back with my info after they officially open to transfer it to the Silver Sneakers, otherwise they could not honor the PRE-SALE pricing. So I asked: “you’re telling me that I can’t have those pre-sale prices for my Silver Sneakers program despite the fact that YOU are not ready to take my info and you won’t honor those prices later when you are ready to receive my info?” Round and round we went. We continued to also go round and round about the $5 vs $3/month issue. Eventually Lorenzo pulled up a chair—giant mistake—my husband was already disgusted with him for speaking across the desks and getting involved in our conversation. Despite the fact that Ramon was insufficiently trained and the red flags everywhere, we were trying to still get through to him and work with him—at the very minimum, he attempted to be nice. Lorenzo fancies himself a know-it-all and “cocky” is actually an understatement for what I witnessed from this point on. Lorenzo is also single-handedly responsible for the loss of this membership sale. He listened to what we said about the $5/mon vs $3/mon business and he agreed and understood what we were talking about---however, that’s where any real customer service ended. He then went on to again spew about signing up now, PAYING THE FEES, and coming back later to enroll in Silver Sneakers. He just wanted the actual sale, NOW. I had previously explained to Ramon that I was already a member at another gym and would have to cancel that membership first before enrolling in another Silver Sneakers membership—but if I liked what I saw then it should all time out about the same time with the opening of this new club….I would be able to cancel my Youfit membership that was still in its first month and transfer to EOS. Lorenzo would just not stop talking; but at one point they asked why I wanted to leave Youfit. I explained that there had been one problem after another since I had started just 2 weeks prior; one of those problems included how they set up my “free personal assessment” session with one of the trainers to “go over my overall health, physical assessment, my goals and ‘all that crap’”. That is how I said it “and all that crap”---Lorenzo then started on a tirade: “Well, I don’t think its crap; it’s very important stuff. They go over your needs, nutritional info…..it’s not crap, far from it. I don’t think it’s crap at all…….”—he babbled on for no less than 3 minutes repeating that statement, berating me for saying it that way (that’s just how I talk and it was just an expression!); he got quite animated, loud, indignant, critical and I felt bullied and berated. I looked at my husband, picked up my purse and I said “it was just an expression, but now I’m done.” We headed to the door, I stopped at the front desk and said to Kayla “I will give YOU my feedback, because I like YOU”—she smiled. I told her that Ramon does not know the appropriate info to do this job, he was unable to demonstrate machines and did not know how they worked; plus he could not understand a basic math scenario. I further stated that Lorenzo had no business getting involved, that he did way too much talking and not enough listening. I said I felt berated and bullied by him and he has no business doing this job either. We were parked right in front of the door and I did not even make it to the car door before I heard Lorenzo literally BARK “Kayla!” and ran up to her to find out what I said to her. We left EOS and went across the street to check out another gym and ultimately back to Youfit where some of their employees were at least trying to rectify some of the issues we had. We will stay put at Youfit for at least the next six months at which time my husband will be on Medicare and qualify for a Silver Sneakers program also.

This might be free for us, but it’s easy and guaranteed money for the health clubs—so just because we are old or dilapidated (like me, I’m disabled) doesn’t mean we are less important than the body building men and women members you have. I have an insurmountable hill to achieve physical fitness as I am in constant pain due to my disease. I can handle aqua fit classes only and maybe the occasional 10-15 min on a treadmill. I’m not there to lose weight or even necessarily get “fit”—I’m there for more of a physical therapy standpoint to hopefully help with my constant body pain. If I lose weight, great—but not why I’m there. I’m sure that when you train these individuals, that you discuss WHY people don’t like to come to the gyms and I’m guessing the #1 answer is that they feel “intimidated”---intimidated about working the machines; intimated by overcrowded gyms, intimidated by trainers, intimidated by the other hardbodies working out around them; intimidated by the atmosphere and environment. So berating and bullying me is certainly NOT the way to sell me a membership; being pushy just so you can have the sale--and talking out of your as about things you don’t know anything about is not the way to do it either. Lorenzo did WAY too much bt talking—he thinks he is some sort of super-salesman and he considers himself a know-it-all (as previously stated)—but he’s in for a rude awakening because he’s neither. (He was literally sitting back in his chair with his legs up, like he was some sort of hot shot executive. He definitely does NOT have a confidence problem—quite the contrary, he isn’t just conceited, he is “convinced”—not a compliment.)

Ramon needs retraining—his intentions are at least good and his effort is there. Lorenzo should be fired on the spot—he’s flat out a jerk and NO potential member should be made to feel the way he made me feel and NO potential member should be treated that way. Kayla—she deserves a big, fat promotion and raise. Keep that lady—she was the best thing you have going for you in that particular location. I would like a letter of commendation placed in her file.

I recognize that when a new club is opening that you send these salesmen over there to get the ball rolling and that Lorenzo and/or Ramon may not stay at this location and these may even be part time or temporary jobs or they may be brand new employees and still learning; and I also recognize that it is their job to obtain as many new members as possible—I understand it is SALES--but know that Lorenzo cost you this membership because despite the fact that we really, really loved the place, we will now never sign up at ANY EOS location—because of Lorenzo. If you are fine with that, then by all means, let him keep his job—but if you care about future potential members, then I suggest you handle him and his cocky, omnipotent attitude. God designed us all with TWO EARS and only ONE MOUTH for a reason: so we could listen twice as much as we speak. Lorenzo did not listen and sadly, neither did Ramon. Ramon is sadly stuck on whatever scripts he was taught with the inability to adapt that script language based on the answers from the potential members--i.e. we kept explaining I was disabled and could only do low impact water classes/exercises—yet he was stuck on “goals” and various training aspects—my “goals” are simple and I kept telling him, but he wasn’t hearing me either. You should also know that once we left, I told the LA Fitness across the street what happened at EOS, and then told Youfit what happened also---THEN I told all of my friends and posted what happened on facebook. I work as a Parish Administrator at our church (where I have an entire congregation of parishioners—many with Silver Sneaker options of their own) and I will share with all of them as well how we were treated at EOS by Lorenzo. I will go out of my way to recommend that people NOT go to EOS based on the way Lorenzo treated us.

There is not really anything EOS corporate or management can do to “rectify” this situation as it pertains to our satisfaction—I will not join, so no freebies can make up for this---the only thing I ask is that you take this complaint seriously and address it with those mentioned above. In addition, the only other “justice” to this disaster of an afternoon would be a big promotion and raise for Kayla. Not sure who Lorenzo thinks he is, but if had barked at me as a fellow employee the way he barked at Kayla on Sunday, I would have been fired for punching him in the face. If possible, please allow Kayla to read this correspondence so she can understand that she had the only positive impact on me during this visit. She should know that her actions are the only thing that kept me from becoming completely unhinged on that jerk. Despite going to LA Fitness (who were nice and professional), it was an hour later before we hit Youfit, where I got in the pool and exercised, then the hot tub---just to calm down from how angry and bullied Lorenzo had made me feel. He clearly only cares about collecting his fees/commissions from sales and does not care about actual members/customers. Sad. I know it is not customary for you to share with me how this gets handled administratively, but I would love to know what was done to rectify this potentially really big problem. If Lorenzo is left unchecked, the damage could be costly for you.

Peace and blessings,
Gloria (and Jim) McManus

Hi ***,We are cancelling your membership without any fees and are refunding all monies paid, in the amount of $50.94.Sincerely,EOS Fitness

On 8/25/15, MrsB***, a widowed senior citizen, age 73, was lured into a gym membership based on a flyer that states: "$month to monthNo commitmentNo Excuses." She was given a business card with a phone number to cancel the membership at any timeShe has both the flyer and this business cardShortly after signing up for the membership, she was injured in a fall at her home and realized she was not going to be able to use the gym for an extended period of timeBased on the representation that she had no commitment and could cancel, she called on 9/11/and cancelled the membershipShe expected to be charged only for the period of membership, approximately $at the mostInstead, she was repeatedly charged far in excess of this amountFor example, her *** *** was charged hundreds of dollars from August to dateShe has made numerous efforts to correct the charges and even prevailed in disputing the charges with her credit card companyThen EOS's har

On July 19th I signed a contract with EOS Fitness for personal trainingThe manager, Sean ***, said that after I consulted with my fiancé I could cancel with him and he would refund me the $I talked to my fiancé and we decided to cancel the same dayI cancelled over text as *** said toThis cancellation fell inside the day cancellation period allowed by the contractOn July 28th I contacted *** because I had not seen a refund and he told me that he did not submit my request until July 28th but that he would ensure it was taken care of that dayOn August 4th a second payment of $pulled and overdraft my accountI contacted ABC Financial, the billing company for EOS, when they reopened on Monday August 7th and they told me that there was no notes or information in my account that I had cancelled and that there was nothing they could doI contacted *** again and demanded a written confirmation that I had cancelled the account and that I would be provided a f

I am a mother of two and getting into a gym with daycare is very difficultFinally I committed to EOS Fitness and the day care they haveI've been going for a week now and realized EVERYTIME I was finished both my kids were beyond happy to leave thereAnd my month old daughter was always poopy (they said they'd come get my if she needed a diaper change) and always looked as tho she was crying the whole timeWell today (4/10/16) I went to drop my girls off at the day care and one of the ladies (older Asian with short grey hair) grabs my youngest by her arm and ya is her backMy daughter was trying to walk towards meClearly she wasn't ready to go in and playBut this women yanks her back works by her arms againAs a mother that's where I lost itMade it very clear to let go of my child before I did the same to her!
At this point I am canceling my membership and writing this reviewSo much for working out back in a gym atmosphere and thinking people in these positions can be trustedI will NEVER step back into this gym(Except for next week when I meet with the GM)

Back in April of I filed a complaint against EOS fitness due to a personal training issueAfter the dispute was settled I specifically told the EOS service rep to cancel my membership and he said there was no problem in doing soThis morning I received a call from a debt collection company stating that my account wasn’t canceled and they’re charging me $plus dollars because apparently EOS fitness didn’t cancel my account as I had requestedI haven’t been to that gym since April when he had settled the dispute

I never signed up for Membership and I am getting a collections notice, I never signed a contract nor have gone into this location

No cameras around the building and my car got broken into and they didn't help me at allIf they had cameras around the building I could have had a better chance of resolving this issueNow I'm left in disparity? and angerThanks eos for not helping at all

I signed up for a monthly gym membership with EOS in I have been attempting to cancel this membership sinceSomeone took my gym ID, and they allowed them to use it for monthsThey would not cancel my membership, and insisted I was still using their serviceI had to change my debit card to stop the collectionsI haven't even lived in las vegas since October It has been long enough that I no longer remember the original date I signed up for
When I initially went to cancel my membership, I was directed to a third partyAfter months of phone tag with the third party, I insisted on speaking to a General ManagerI was then offered to cancel my membership right then over the phone at the front desk! I had already paid for over 6mo of membership I was not using at that pointI still requested the General Manager call me back, or at least email me, so there was someone to hold accountableI never received that communication, and had to change my debit card number to stop

I signed on for a gym membership during a promotion and they offered to let my wife do a personal trainer for a monthWe were hesitant to commit to that as we were going through financial issues and weren't sure if we could afford itThe salesmanJordan, said that if we need to we can cancel the personal trainer anytime within a week of signing up and he would refund the down payment of dollarsdays after signing up, we received another unexpected bill and decided we needed to cancelWe came in and spoke with Jordan and explained the situationHe gave us a card with Jen's contact info on it and told us to call her because she may be able to let us sign up for that promot ional deal in a few months if we can afford it thenSo we called her and sdhe wasn't availableA few days went by and we tried calling again, still no answerThe third time we called, again after a few days went by, we were told to email herWe didA few days go by with no response so we called a

On 4/9/2017, went in to EoS Fitness for a membership and month of personal training sessionsIt is a non-contract health clubI paid $for personal training sessions and was told I would receive freeOn 4/and 5/$was withdrawn from my debit accountBy May 16, 2017, I realized I was tricked into signing a contract for $to be withdrawn from my account every two weeks for payments for personal trainingIt was never discussed on 4/9/and I never received a copy of the contract, either by email or hard copyI began inquiring about the charges beginning on 4/24/but did not get ahold of anyoneI finally talked by phone to Terrance E*** on 5/13/and in person on 5/14/Talked on phone to a Sean on 5/16/Both stated there was a signed contract and stated I had to have known about it even though I stated otherwiseI emailed the manager, Chris L** on 5/17/and 5/22/The manager assured me he would get back to me within ho

On 4/27/2018, I signed an agreement with this gym for a personal training membershipThe reason for me signing this agreement was the fact that there was a daycare on site that I could use while doing my workoutHowever, there have now been two situations where the daycare workers neglected to take care of my children in the manner I expectedOn one occasion, there was only one teacher present with kids, which is against Arizona's ratio lawThe most recent situation involves my son getting his finger stuck in one of the toys (cement truck) to be exact, and neither of the daycare teachers did anything to help him until I came to pick him upHe was crying and his finger was red, purple and puffy once we were able to finally remove it from the hole in the toyWhen asked, the daycare workers did not say one wordI do not feel comfortable bringing my children to this establishment and without proper daycare, I cannot follow through with my contractual agreement for the personal tr