EOS Fitness

Thank you, EOS Fitness and Revdex.com, for the quick
responsesWe are likely to accept the resolution but request clarification re: the agreement to waive "past due balances." The billing practices have been confusing, as there were many more charges than expected, and a credit card dispute along the wayPlease verify how much is being reversedMrsB*** respectfully requests that all charges that were not already reversed by the credit card company be refunded. Thank you for confirmation that the account has been closed, and the phone calls will stopIf we could simply clarify the detail on the financial matter, I think we will have a quick resolution

Was promised free training sessionsOf course, it was never given to me in a contractI don't remember signing for itI moved more than miles away due to a major life changeWas charged over for personal training sessions that I have never used onceTried to cancel may times but kept getting the run-a-roundYou people should refund my money since what you promised was never deliveredI hope to hear from you soon

In my wife purchased a one year gym membership with personal training a month before the expiration we submitted a cancellation request in writing at the establishment and were told there would be no additional chargesIn August we were charged a remaining balanceIt being months after cancellation I called and EOS said it was remaining balance and was now closedToday October 2016, over months after cancellation I was charged an additional $I called the Northsight location and she said it was the final amountIs this really the final amount because I was told in August the same storyWill I be charged again for a random amount to hit your sales numbers in December?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi *** We are going to refund the $that was charged to you from the non-sufficient funds feesAlso, we would like to discount your monthly rate from $19.95/mo to $15.95/mo, as our way of apologizing for this inconveniencePlease let us know if the credit card we have on file ending in
is valid and we will process the refund. Sincerely,EOS Fitness

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi,We are sincerely apologetic about the runaround that you receivedWe are going to freeze your training for three months at no chargeYou can contact the Area Fitness Manager, Brandon J*** - *** if you need to continue the freeze past three months.Sincerely,EOS Fitness

I am disputing the status of my account with EOS Fitness
I began a month-to-month membership with EOS Fitness in August over the phoneWithin a few days of beginning the membership, I visited the ***, AZ location located at *** * *** ** *** ** ***I approached the front desk and was advised just to go in, so I didAs this was my first visit, I returned to the front desk and had to request for a tour of the facility, which lasted about one minute because the employee walked through the main walkway of the gym and just pointed stuff out, as if this was an inconvenience for themThis was one of the WORST customer service experiences I have ever hadI returned for my next couple visits and received the same level of customer serviceAt this point, I decided this was not the place for meMy debit card used for auto pay was lost and I had to get a new oneBecause the membership was month-to-month, I thought that the membership would just automatically cancel when th

When I went into Eos NV LV Northwest - *** * *** *** *** *** *** ** *** to inquire about their services, the salesperson told me that I could cancel at any time, when I asked him about all of the services, but he didn't mention that I couldn't cancel my personal training serviceI wouldn't have signed up for them if I couldn't cancel at any time for either/any of the services! Very unprofessional and misleading business sales tactics

I moved out of area, so I went to cancel my contract that had reoccurring billing of $9.95/monthWhen I signed up the issuer, Brenda O***, did not inform me that the cancellation process required me to pay a month beyond the time I wanted to cancelSo as a result the company they use to do their billing will charge me an extra month of fees for no reason except to milk my moneyI believe a service I pay for that has no cost to the seller when not in use, should not be charging me for not using the service (and I believe there is CA law that asserts this)

I sighed up for a membership with a paper agreement in June at the same time as my boyfriend, but we got separate membershipsThere was a one time, $fee that day each for signing up and since I was the only one with a physical card on me, I told the manager to charge the $on my card for both of us, but to put our own visa's down for monthly billingAfter months of having problems with my membership I decided to cancelI started this process in the middle of September and because nobody would give me a straight answer for the issues on my memberships, wouldn't call back or respond to emails, I just found out yesterday that my visa had been attached to my boyfriend's account and my my paper agreement was never processedI asked them to stop payments on MY card because I never authorized it to be used on his account, and they made me jump through hoops and still did not give me a refundThey also told me that when they swiped my card it showed that he was the owner of the card an

Hello,Based on the conversations that you have had with Brandon J***, Area Fitness Manager, we believe that this has been resolved - we are billing two future invoices for PT as a "buyout" then cancelling the PT contract with no further charges. Sincerely,EOS Fitness

I’ve been going to this gym for almost a year alreadg and sighed up for training sessions at the gymI was more than satisfied until after my contract was over I was told I had to personally go and cancel the training sessions if I didn’t want to keep getting chargedI went on January 31stTo get it canceled and was told it was going to happen after daysI still got charged after that and I went in to let them know what was going onThere was a new fitness manager *** and I asked him why my training sessions had not been canceled and he didn’t know what to respondI told him I wanted my money back and he asked me to email him so he can put in a request and it never happenedI went in again and spoke with the general manager and he told me nothing as well but that he would have an answer within hrs24hrs hours passed and I received no callI had to go in again and complain to them one more time why I wasn’t notified on what was going on and it seemed to me like if I was

As complain before, I was mad because everytime I went in to workout with trainer, I was told I couldn't, that I was behindYet when I called their financial service & they check, they told me nothing wrongI had just signed extended contract on 8th May, & I wanted to cancelLast Friday they called, came to agreement, said they would cancel 2nd contract & send email conforming itWould take days & would send email to meWell, that was 18th MayHaven't heard or seen an emailBusiness should keep their word , and they don't

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***
We have waived all of the NSF feesThe past due balance of $needs to be paid to be able to cancel your membershipSincerely,
EOS Fitness

** *** *** ** *** *** *** *** *** *** ** ***
*** *** ** *** *** *** *** *** ** *** *** ***Yo Erika Alanis acepto esta solucion pero me gustaría que el $ que me van a regresar lo puedan enviar por medio de cheque a la dirección *** ** *** *** *** *** *** ***Por favor no lo envien a la cuenta por favor Lo necesito por medio de cheque
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,We have reached out directly via email to rectify this situation. Sincerely,EOS Fitness

Hello,We are submitting a request to have your membership cancelled effective immediately.Sincerely,EOS Fitness

Hello, We are refunding your account $and are removing your account from Collections