EOS Fitness

On 12/29/my girlfriend and I signed up for months of personal training, to be billed every two weeks for $a paymentI signed up with Matt and was very clear that I wanted no more then months to try it and would speak afterwards if I wanted to continue itWe agreed to the terms and signed a digital copy, he advised me they do not provide paper ones but can email me a copy if neededAfter my months ended I continued on a month to month period until on 05/15/i contacted them to discontinue the personal training and was told it was a year contract, not monthsMatt had edited the agreement after I left to reflect months instead of monthsThe document provided is obviously edited and my initials do not fit on the page properlyI even showed them how easy it was to edit it and sent a copy of what I had actually agreed toThere is no paper copy they can provide with my signature just a digital copyThis is a horrible act and unethical to the extreme

Hi *** We are going to refund the $that was charged to you from the non-sufficient funds feesAlso, we would like to discount your monthly rate from $19.95/mo to $15.95/mo, as our way of apologizing for this inconveniencePlease let us know if the credit card we have on file ending in
is valid and we will process the refund. Sincerely,EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for your timely responseWhile I appreciate your offer to do what I originally requested at the beginning, after the many frustrations, having to take the time to file a complaint in order to get a response from anyone in charge and realizing your customer service is farmed out to a financial organization that does not have any ability to provide any service beyond what they are "allowed", I have absolutely no desire to return to your gymI would rather find a gym that has the ability to make customer service decisions at the club level, where I am considered a real person, not just a number I will accept the loss of time of use of the UP small group classes I have paid for and missed, but still request a refund of $for the remaining personal training sessions I already paid for as well as closing my account without any further charges

Hi,We are sincerely apologetic about the runaround that you receivedWe are going to freeze your training for three months at no chargeYou can contact the Area Fitness Manager, Brandon J*** - *** if you need to continue the freeze past three months.Sincerely,EOS Fitness

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

EOS fitness sounded like a great place to start my new fitness lifestyle
The general manager at this location contacted me in regards to enrolling over the phoneHe stated we have a special offer for $to enroll as your 1st month and your 2nd month you will be billed a installment of $10+ $fee, & monthly will remain at $He stated after processing my $payment to walk into the location to sign for approval of automatic withdrawals on installments and " Terms & Conditions "
I advised him I will step in soon to review the policy
I actually did not go into the location after all, I decided to contact the office and advised the representative I was not going to proceed with
there company, I have decided to enroll at *** with a group of friendsThe representative stated " ok sir we will notate the account wich is status pendingKeep in mind the $transaction can not be refunded but we can discontinue the application processI agreed with the rep ab

When I went into Eos NV LV Northwest - *** * *** *** *** *** *** ** *** to inquire about their services, the salesperson told me that I could cancel at any time, when I asked him about all of the services, but he didn't mention that I couldn't cancel my personal training serviceI wouldn't have signed up for them if I couldn't cancel at any time for either/any of the services! Very unprofessional and misleading business sales tactics

Hello,Based on the conversations that you have had with Brandon J***, Area Fitness Manager, we believe that this has been resolved - we are billing two future invoices for PT as a "buyout" then cancelling the PT contract with no further charges. Sincerely,EOS Fitness

I’ve been going to this gym for almost a year alreadg and sighed up for training sessions at the gymI was more than satisfied until after my contract was over I was told I had to personally go and cancel the training sessions if I didn’t want to keep getting chargedI went on January 31stTo get it canceled and was told it was going to happen after daysI still got charged after that and I went in to let them know what was going onThere was a new fitness manager *** and I asked him why my training sessions had not been canceled and he didn’t know what to respondI told him I wanted my money back and he asked me to email him so he can put in a request and it never happenedI went in again and spoke with the general manager and he told me nothing as well but that he would have an answer within hrs24hrs hours passed and I received no callI had to go in again and complain to them one more time why I wasn’t notified on what was going on and it seemed to me like if I was

I sighed up for a membership with a paper agreement in June at the same time as my boyfriend, but we got separate membershipsThere was a one time, $fee that day each for signing up and since I was the only one with a physical card on me, I told the manager to charge the $on my card for both of us, but to put our own visa's down for monthly billingAfter months of having problems with my membership I decided to cancelI started this process in the middle of September and because nobody would give me a straight answer for the issues on my memberships, wouldn't call back or respond to emails, I just found out yesterday that my visa had been attached to my boyfriend's account and my my paper agreement was never processedI asked them to stop payments on MY card because I never authorized it to be used on his account, and they made me jump through hoops and still did not give me a refundThey also told me that when they swiped my card it showed that he was the owner of the card an

I am disputing the status of my account with EOS Fitness
I began a month-to-month membership with EOS Fitness in August over the phoneWithin a few days of beginning the membership, I visited the ***, AZ location located at *** * *** ** *** ** ***I approached the front desk and was advised just to go in, so I didAs this was my first visit, I returned to the front desk and had to request for a tour of the facility, which lasted about one minute because the employee walked through the main walkway of the gym and just pointed stuff out, as if this was an inconvenience for themThis was one of the WORST customer service experiences I have ever hadI returned for my next couple visits and received the same level of customer serviceAt this point, I decided this was not the place for meMy debit card used for auto pay was lost and I had to get a new oneBecause the membership was month-to-month, I thought that the membership would just automatically cancel when th

I moved out of area, so I went to cancel my contract that had reoccurring billing of $9.95/monthWhen I signed up the issuer, Brenda O***, did not inform me that the cancellation process required me to pay a month beyond the time I wanted to cancelSo as a result the company they use to do their billing will charge me an extra month of fees for no reason except to milk my moneyI believe a service I pay for that has no cost to the seller when not in use, should not be charging me for not using the service (and I believe there is CA law that asserts this)

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** ***
*** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,We are going to refund $for the PT which is payments of $plus the POS $and cancelling the PT and membership and waiving the past due $for membership.Sincerely,EOS Fitness

As complain before, I was mad because everytime I went in to workout with trainer, I was told I couldn't, that I was behindYet when I called their financial service & they check, they told me nothing wrongI had just signed extended contract on 8th May, & I wanted to cancelLast Friday they called, came to agreement, said they would cancel 2nd contract & send email conforming itWould take days & would send email to meWell, that was 18th MayHaven't heard or seen an emailBusiness should keep their word , and they don't

Hello,We have reached out directly via email to rectify this situation. Sincerely,EOS Fitness

Hello,We are submitting a request to have your membership cancelled effective immediately.Sincerely,EOS Fitness

Hi ***
We have waived all of the NSF feesThe past due balance of $needs to be paid to be able to cancel your membershipSincerely,
EOS Fitness

Hello,We have waived the $payment that you would have owed on 10.22. Nothing further will be assessed.Sincerely,EOS Fitness