EOS Fitness

The Staff at Eos Fitness never clean or wipe down the Equipment , when we asked why they never clean their answer is that they are short staffedMe and of my gym friends got very sick just recently and still recoveringAll the Gym equipment they have are broken and they don't replace them on timeThese were not the issues when the gym was owned by *** gym last year

I joined eos to help lose baby weight, after a short time my back and neck became so bad that the pain was radiating to my hand and it was really starting to affect my ability to workI've been going to the dr and trying various treatments and nothing is helpingI contacted eos with a drs note and she state I need a different note stating a disabilityI went back to the Dr and got another note stating that my back condition is permanent and that I cannot exerciseEos is still claiming that the drs note is not sufficient It is really unfair and not ethicalI cannot use this membership because I clearly have medical issue that doesn't allow me to exercise

I signed up for a year membership program I never went to the gym so a month prior I called the Sahara office and spoke with a gentleman and cancelled my membershipHe told me no problem he would cancel itSo you can imagine my surprise when I kept receiving charges from EOS on my card I called eos on Sahara and spoke with a Girl who said that I would have to pay the $and $to cancelWhich is ridiculous because I already called and cancelled with the gentleman the month before my membership renewed She then told me she had no control over billing I went thru my bank to get the changes reversed as I followed the protocol and cancelled a month before my membership ended My bank denied my claim bc if you want to cancel your membership you have to do so in writingWhich would have been helpful if the guy who I spoke to the first time told me that This place is a scam and rips people off and should be shut downThey set you up to have to pay them even when you d

Hi,We have refunded $RGF and Mem Dues $($49.94) today by ***You should have received confirmation of refund and next bill date. Sincerely,EOS Fitness

EOS refunded my credit card $so that's squared away, but they haven't refunded my checking account sufficiently.I am owed a total of $into my checking account but only received a refund for $on
8/This means my last charge from EOS at 8/of $still hasn't been refunded

Hi ***,
We are refunding $for each of the months from Jan-JuneThis comes to $You will receive a check for $via mail to the *** *** *** *** address and $refunding to the card on file.
Also, agreement has been cancelled with no further
billing and no cancel fees.Sincerely,
EOS Fitness

Hi,
We don't see any notes in the system that a cancellation was ever requestedWe have notes that we attempted to contact you during the Validation process and the calls were not returnedIf you have records of any emails that were sent or calls that we made, we would be happy to look into this furtherSincerely,
EOS Fitness

On 6/3/16, I signed up for a gym membership at EOS Fitness in Temecula, CAIt is a month to month agreement with a day cancellation requirement, and I have the printed contract in my possessionI also signed up for a personal trainer, month to monthI was not given a contract for thisWhen I left the gym I asked for copies of contract signedI gave EOS Fitness my credit card number and authorization for automatic withdrawals for membership and personal trainingOn 7/25/16, I went to the desk at said gym to cancel my personal training, and was told I had signed an month contractManager "DAZ" said "here I'll print up what you signed"I had never seen this contract before, and I would never sign up for a years personal trainingI cancelled my gym membership by phone as contract details 8/1/16, and followed up with a certified note and cashier's check for the $owing 8/10/I am getting emails threatening me with judgment and collection if I don't continue to payAls

My mom's name is *** ***Membership number ***The EOS location is in MurrietaShe is 82, on fixed income with diabetes and EOS used extremely aggressive sales tactics to sell expensive
trainer when she did not understand the pricing and conveyed she did not think she could afford from what she did understandShe is very upset and worry about collection actions that they threatenedThat in itself does not help her healthWho preys on seniors? What kind of company is this? There is no easy way to contact their corporate officeI work for a consumer financial compliance company and I am sure we can get to the right regulatory agency as well on this issue and I will use my resources if not resolved ASAPPlenty of complaints out there to warrant more investigation

I have tried to cancel my no contract membership for months through emails and phone calls.They do not respond
Kevin R*** is the contact name

In December I signed up with EOS Fitness over the phone with Erica At that time I was told a contract & key fob would be left at the front desk for me to pick up I went to the location the next day and there was no contract or key fob, so the attendant on duty made me a key fob and told me she would request a copy of my contract for me
A few days later, after there was still no contract for me, I called to ask about it and also to ask when my first regular payment would be due as - - again - - I had none of that information I again spoke with Erica who informed me that not only would I pay my first dues on the 1st, I would also be charged a $30+ fee for a "price guarantee" fee I told Erica she had never told me this and she said if I didn't pay it I would get NSF fees because it was too late to cancel my contract
The next day I called and spoke with the manager Wes because I also had to change my payment information (the night before Erica told me it was "to

I have made several attempts to cancel my gym membership with EOS Fitness Going back to December The cancellation process is needlessly complicated I'm sure it's designed that way intentionally to keep people from canceling I sent an email to their corporate office which was ignored They continued to charge my bank I finally made contact with a representative over the phone today who said they could cancel my membership without the day grace period if I forwarded my original email I did forward the email They responded by charging my bank another monthly fee (?) of and, an additional No idea what that one is for

I had to cancel my gym membership due to a medical injuryI was injured on July 3rd and since have not used the gyms facilitiesI was seen at physical therapy on Aug 1st and advised to cancel my membership as I would be unable to use the equipment for quite a whileWhen I spoke with member services they informed me that my billing date is the 28th so I would have to pay for August and SeptemberThe gal let me know that I can use the gym until September 27thI again explained that I am unable to use their facilities due to my back injury yet she did not careSeems to me that this business is taking advantage of my situation to Bill me for extra monthsI am already out their yearly fee which they wouldn't consider refunding or proratingI am thoroughly disappointed with the lack of common sense and customer courtesy

I am charged $per month for my membership and another $IF I have insuffiecient funds at the time of my monthly billI am totally okay with this and understand perfectlyMy problem is that I was charged $on August 29th, September 5th, and September 11th! When I called, Armando S*** said that those transactions weren't showing up on his side and asked me to screenshot those transactions in an emailWhich I did, he asked me to give him hours to figure it outMore than hours pass, no call, no emailSo I shoot him an email, he replies back at 6:37am with I will have an answer for you in an hour! Again, No call, No emailSo I call again ! This time Armando is not their and the girl on the phone asks for my name and number to hand over to a different managerAGAIN no call or no emailI am so frustrated with this placeI loved it until this point, should of listened to everyone else that said they were a fraudI am demanding my money to be refunded f

On 1/3/I spoke to Amare A by phone to sign up for the EOS special of $and $a month fee for myself and my cousin These were suppose to be separate accounts as I told him and he said ok However, when they charged my checking account they billed me for both, plus a annual fee $twice The annual fee was never explained to me and I was unaware of it until I saw it on my checking account When I called on 1/16/and spoke to someone on the phone they were not helpful and stated there was nothing they could do about the annual fee, they just keep saying they were sorry that the original people did not explain this at the time I signed up Called about the next day which is today and request to speak to manager and they wouldn't let meThey keep giving me the run around I cancelled my membership but it will not be cancelled until February, still they will not refund the $back to my checking accountI feel they fraud me advertising it was only $to start

Thank you, EOS
Fitness and Revdex.com, for the quick responsesWe are likely to accept the resolution but request clarification re: the agreement to waive "past due balances." The billing practices have been confusing, as there were many more charges than expected, and a credit card dispute along the wayPlease verify how much is being reversedMrsB*** respectfully requests that all charges that were not already reversed by the credit card company be refunded. Thank you for confirmation that the account has been closed, and the phone calls will stopIf we could simply clarify the detail on the financial matter, I think we will have a quick resolution

Hello, The charge of $was the Annual Rate Guarantee fee of $+ your monthly dues of $We are going to waive months of membership fees for the inconvenience. Sincerely,EOS Fitness

Hi,I am sincerely sorry for the experience that you have hadWe have contacted the credit agency and have put in the request for the $to be refundedThey have advised that it will take 5-business days to be refunded and removed from collections.Sincerely,EOS Fitness

At first , I loved EOSThe staff is friendly but I recently wanted to cancel my personal training sessionsWhen I signed up, I was told I could cancel anytimeI should have known it was to good to be trueI tried cancelling and they told me the only way I can cancel is if I moveWhich sucks because when I signed up, the employee told me I could cancel whenenverNow I'm stuck paying a trainer I don't even see

I have been working out for a while but due to some mishaps and injuries I was out of the gym for about monthsI decided to come to EOS right before New Years to start to get back into the workout gameThe same day I make an account, I as approached by the main fitness trainer and scheduled, after telling him "I was injured" and "no", for my first appointmentAfter the first Personal Training appointment he did his speech and asked me if I wanted to train againHe then continued to say that there was a special going on of $a session, I paid for the next session at that price and signed a contract that he told me held me accountable to pay $for each sessionThe next day I realized that I couldn't keep up with it and asked him to cancel it, he kept telling me I have to be liable for myself and pretty much said noI kept trying to cancel itSince that point I have only had been to sessions including the free one and the one I paid for upfrontI called him, and after dodg