EOS Fitness

I signed up for a member ship on 05/onlineI went to EOS on 05/and was told my son could not be used as a guestI was advised I needed to sign him upDuring the course of his registration, I began to argue with the rep over advertising and pricing, I requested my cancellation of membership and leftI was charged an annual membership fee todayI called into customer service and was advised my membership was never cancelled and I would have to work it out with the same person I disagreed with in the first place

Hi, We processed a refund of $on 1/27/

Eos ripped me off starting with bucks a monthTold me I could cancel at anytimeThey kept charging me then increased the charge to bucks a monthCharging my accoccount so much and then causing overdraftsMy bank account is now closed due to this ripoff! I need my money back and I never even used the gym once
I'm going to try and sue for my account being closedThis is wrong!!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 11697125, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jennifer V***

I have been working out for a while but due to some mishaps and injuries I was out of the gym for about monthsI decided to come to EOS right before New Years to start to get back into the workout gameThe same day I make an account, I as approached by the main fitness trainer and scheduled, after telling him "I was injured" and "no", for my first appointmentAfter the first Personal Training appointment he did his speech and asked me if I wanted to train againHe then continued to say that there was a special going on of $a session, I paid for the next session at that price and signed a contract that he told me held me accountable to pay $for each sessionThe next day I realized that I couldn't keep up with it and asked him to cancel it, he kept telling me I have to be liable for myself and pretty much said noI kept trying to cancel itSince that point I have only had been to sessions including the free one and the one I paid for upfrontI called him, and after dodg

When I first joined this gym, I was really excitedBut that excited deterioratedThe sales rep that I first worked with was great and everything and helped me get startedBut this is where the issue comes to playI signed up for their personal trainer program that this rep confidently confirmed to me that it will be $monthly which I found it wasnt an issueNow when I found out I actually couldnt go to the gym as much as I thought in the first week, I asked to downgradeWell there was someone I needed to speak to named Rachel to see if I can get that doneWhich apparently no matter how many times I went to speak to her she was never there and the many times someone left a note tp give me a call she never didI even emailed and she replied once but never heard from herSadly, my pursuit to downgrade had to come to a hault as I was going out of town and they knew this
Now as I am trying to get this issue fixed I'm being told I cannot because I am under a contractThat w

I love this gym membership, people are nice It fields safe

Hello, We have tried to contact you directly to resolve the issue, but have not heard backOur records show that you joined onlineTo complete the enrollment process, you agreed to the Term and Conditions which clearly state that there is a day cancel notice required. As a courtesy, we
will waive the day cancel noticeSincerely, EOS Fitness

on May I signed up for the gym I then was hassled by a salesman into personal training at which I first I didnt want because as a college student I didnt want to deal with the payments in AugustHowever the EOS salesman told my directly when I brought up this conflict that I could drop the personal trainer when needs beHowever I was not informed its actually a month contract tell days after I signed upI feel ripped off for EOS lied to me in order to make a sale and by with holding the truth I signed up and if I was told the truth I wouldnt have ever signedAnd when working with mangemnet at EOS they seemed unwilling to help my situation or do little to appease the situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We signed up memberships with EOS in MAY of During the siprocess, we were told it was a 1-time membership fee (NOT A recurring fee) and it was paying "month to month"When we got charged this year for another yearly fee, I decided to cancel my membership the next dayI was told that the person who signed me up no longer worked there and there was nothing I could do about resolving this issueThe young girl behind the counter who was the general manager said the only way I could cancel my membership was to "Email" their billing department which turns out to be a 3rd party billing company called ABC Finical who handles club paymentsAfter being charged another monthly fee I called ABC Finical to make sure they got my email dated May 9, They couldn't help me and mentioned "it was in the contract you signed"
My issue is that we were misled and outright lied to about membership policies

I am writing today to complain of the poor service I received from EOS FitnessI had went in the gym to cancel the membership before the month ended which I had already paid forCome to fine out the lady (Erica) I spoke to, never put in the information to cancel the membershipI was contacted by the gym's billing department stating that I was passed due on a payment which didn't make sense, since I cancelled it in advanced and I haven't gone sinceI think it's very unprofessional by their part to continue charging me when it should say in the system that I haven't been to the gym and that I had to be cancelledI tried to settle this dispute by calling and speaking to a manager but he said there's nothing he can do, so that's why I'm writing this and I can't simply afford just to pay them just because the made the error

Right from the beginning there were so many issues, I signed up with a introductory offer for Gold Plus membership at $per month later they forced me to signup on Private trainer which I cancelled within a day that is where the issue startedWhen I cancelled my private trainer they cancelled everything including my membership which I found out only on the day one when the center was opened my keys were not working, their manager fixed it but instead of Gold Plus he added me as Gold member then I have to go back and fix that again, I couldn't get towel access which they forgot to fix in all this mix up for my membership againAbove all even though I cancelled my Private trainer option they started charging me every two weeks when I reported they tried to refund finally they did after so many visits and phone calls they issued two refunds but there is one more refund still pending

Hi,
I am sincerely sorry for the experience that you have hadWe have contacted the credit agency and have put in the request for the $to be refundedThey have advised that it will take 5-business days to be refunded and removed from collectionsSincerely,
EOS
Fitness

Hi,
The Fitness Manager left two voicemails and sent two emails, yesterdayDid you receive them? If not, please let us know the best contact infoSincerely,
EOS Fitness

We apologize that we were not able to come to an agreement on thisWe will go ahead and waive the balance owed and cancel your membership immediately, waiving the cancel fee and day notice.Sincerely,EOS Fitness

In my wife purchased a one year gym membership with personal training a month before the expiration we submitted a cancellation request in writing at the establishment and were told there would be no additional chargesIn August we were charged a remaining balanceIt being months after cancellation I called and EOS said it was remaining balance and was now closedToday October 2016, over months after cancellation I was charged an additional $I called the Northsight location and she said it was the final amountIs this really the final amount because I was told in August the same storyWill I be charged again for a random amount to hit your sales numbers in December?

Was promised free training sessionsOf course, it was never given to me in a contractI don't remember signing for itI moved more than miles away due to a major life changeWas charged over for personal training sessions that I have never used onceTried to cancel may times but kept getting the run-a-roundYou people should refund my money since what you promised was never deliveredI hope to hear from you soon

Hi,We have set your account to cancel on 7/1/16, with the $cancel fee waived and no further dues being collected.Sincerely,EOS Fitness

Thank you, EOS Fitness and Revdex.com, for the quick
responsesWe are likely to accept the resolution but request clarification re: the agreement to waive "past due balances." The billing practices have been confusing, as there were many more charges than expected, and a credit card dispute along the wayPlease verify how much is being reversedMrsB*** respectfully requests that all charges that were not already reversed by the credit card company be refunded. Thank you for confirmation that the account has been closed, and the phone calls will stopIf we could simply clarify the detail on the financial matter, I think we will have a quick resolution