EOS Fitness

I am an ex-member of Gold's Gym who recently changed to EOS fitnessI stopped going to the gym therefore I requested my membership be cancelled end of last year over the phoneI was advised membership would be cancelled and billing would stop but last payment for month of October may be taken out still although I had not goneI didn't see any problem until a few months down the line I see they are still taking out monthly paymentsI called the gym to speak to them about membership being cancelled and question why they are still taking paymentsI got poor service and was advised I would get a call back which I never didI disputed these transactions with my bank who eventually declined claim stating they reached out to merchant and had no proof that I had in fact cancelledI called the gym again speaking to a Lauren Brian who stated the manager Dewon Baker would not take my call and he is aware of the situationMentioned this is being done to multiple families who have been

I signed up for a membership with EOS Fitness, at the ** * *** *** *** ** *** location I was able to walk in and pay a deposit in person to become a member At the time I also signed up to work with a personal trainer I was very happy with my service, until I moved and then tried to cancel my membership
I spoke with a customer service rep at the gym and was informed that I could not cancel my membership in the gym He gave me a number to call to cancel, *** I called the number and was instantly taken to a voice mail recording The recording said to leave a message with my reason for calling, name, membership and phone numbers, and that a representative would return my call within two days I was never given an option to connect to customer assistance I left all the information as requested, stating that I was moving and would no longer be able to attend the gym I never heard back from anyone regarding my request
I tried to follow up by se

Hi,
I am sincerely sorry that we do not see notes in the system requesting a cancellationWe have gone ahead and waived all NSF fees on your accountTo cancel, please pay your last month's dues in the amount of $and then your membership will be cancelled in days from that
date.Sincerely,
EOS Fitness

Josh advised there would be no billing processes, the information was just being collected so their bosses know they are really talking to people not making things upHe claimed the computer was acting up and talked me through what the prompts were supposed to sayMy account has been hit over six times for numerous amounts in multiple namesI want this account cancelled and all bank fees returned to meHORRIBLE BUSINESS !!!

I was a new customer at this gymWhen I first had signed up, we went through the signing process once, but it had showed the wrong subscription typeI notified the representative before we had continued on with the processHe quickly cancelled the sign up process and we went through it again, but with the correct information this timeAfter everything was signed, it was all fine until 8/30/I had already paid the 60$ in fees that I had agreed to, however, the next day I had received a note from my bank that my account was overdrawnI immediately had received a phone call that there was a mistake and they had accidentally charged me for the other account that was supposedly cancelled during the signup processThis charge was a $charge, which is definitely ridiculous when I was under the impression that I had never been signed up for that planOn 9/1/2017, I had gotten a second notice that my account had been overdrawn even moreThis time it was a $chargeI had calle

I became a customer of EOS Fitness, on or approximately on March 24, I am a partially disabled person
I have also trained with weights for over years, including years as a competitive Powerlifter I am years of age
Within days after becoming a member at EOS, and, having never used the facility, I received medical results, from my orthopedic surgeon, that a CT Scan showed that I had torn my rotator cuff (labrum) The Drtold me to cease weight training, immediately I went to the EOS fitness, and, informed Armando, that I needed to cancel my membership, at once I also asked him about $59.00, which EOS had taken from my bank account, without my
permissionArmando looked up my file, on the EOS computer, gave me a number to call, in order to cancel my
membership, and said he would get my $replaced, in my account, "no problem." I called the number Armando gave me, and cancelled my membership I was told, at this time, by whoever I spoke to, at the c

I singed up to use the Gym for what was told to me for a charge for the day and then with in days I would be billed for $per month period nothing else, there was never any mention of any other feesI looked at my bank statement and noticed that my account had be charged a additional fees of $in which I was unaware ofand never was told until after the fact.I spoke with someone about this issue and could not get anywhere so I'm hoping to have this matter settled her with you in hopes of getting my money refunded of $ASAP.I enjoy using the Gym is close to my house as I'm preparing to enlist in the USA marines corp soon

I signed up with this gym for their personal training program and received absolute horrible serviceThe personal trainer I was assigned to never made any effort or attempt to set a consistent schedule or workout with me and was hardly ever available to meet at a convenient time for meEach week it was a text only basis and his window of opportunity to meet was so small that it made training very difficultWhen we did get to meet the sessions were very brief and never was any type of meal plan or "on your own" workout regimen ever discussedsessions in to my training my trainer quit and I was told that I would be assigned someone new, weeks had passed by with no contact yet EOS continued to bill me every weeks for a service I wasn't receiving and never truly was satisfied withWhen I called to cancel and express my concerns the manager told me he was unable to cancel my contract but would put a freeze on my account so I would not continue to be billed and he referred me to the

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi,We show a past due balance of $139.98, and that was the amount that was sent to collectionsWe don;t show anything due in the amount of $1546.00.Sincerely,EOS Fitness

We joined the gym in February I noticed that my physical abilities would not be able to continue My son got a job and they have gym there so we decided that the gym with no longer be a place we need to go to so I informed them via phone and email and in person that we want to cancel our membershipI was told by the general and I signed up with MrSnowden to contact him personally with changes that he would be our point of contactI had an email sent to him on June as well stay we honor our membership canceled specially because of my physical and abilities to complete tasks at the gym as it was painful for me to workOn June 16th I can contact the gym To cancel membership at what was going on as we are still being billed on a credit card they stated that I need to physically come down there to the gym on Stephanie to cancel in person which I proceeded to do and met with a gentleman by the name of Mark he was the one who canceled all our services at that time and said we w

Hi Christopher, For some reason the previous cancellation id not go throughWe have refunded the $and it is confirmed that your PT is cancelled.I apologize for the inconvenience.Sincerely,EOS Fitness

Hi ***,Please find your attached signed contractA few months ago when you spoke to the gym, they had frozen your account as a courtesy for months due to financial reasons that you had expressedThe three month freeze is over and the contract is back to being billedWe would love to set
your sessions back up so you can take advantage of them.Sincerely,EOS Fitness

I have always been taught that any communication with the intent to deceive is a lie I was contacted via text by Keith, who is a salesperson for EOS Fitness in Mesa On multiple occasions, he told me that "$dollar starts your membershipToday only." I ultimately decided to join the gym I later learned that I would be charged $plus an additional $"administrative fee." They also advertise that there is no contract term, "month to month, no commitment." I then learned that there is a day cancellation policy and a $cancellation fee My friend was told the same lies When I called the manager (Kevin H***) to complain about the bait and switch, he only made excuses He said it is Gym policy, it is in the contract, and there is nothing he could do about it
After going to the gym nearly every day for a month, I learned that certain areas of the gym are off limits They will no longer allow us to use the aerobics room, although there are no classes going on

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I was never made aware of any contract for personal training I was told I could cancel anytimeWell now that I want to cancel I am told that I am locked into this contract, I’m told I signed a contract I was never made aware you were looking at the computer screen telling this signature popping is a waiver of liability , one was a right to charge my card, never was I told I was signing a contractI tried to be reasonable I said I can’t afford this right now I have medical expenses *** told me what he could do is freeze it for a year and then we could look at itI followed his guidance and now he is saying I can’t get it frozen and because I agreed to it I’m acknowledging a contract and they will just charge meI will never set foot in that gymI was so grossly manipulatedPlease look into thisI was tricked into this never did I sign any contract that I read I was told I was signing waivers of liability

I called and canceled my account over the days they said I need to but they are still trying to charge me for canceling monthsI've read reviews saying that they do this I didn't think it was trueBut it looks like they still are doing this I agree that I owe them $but they are trying to charge me for months I did not use

I signed up for an Eos Fitness membership on 3/7/at the Northsight location, and as stated on the contract, cancelled my membership within days (on 3/9/17)Contract said to get a full refund, I would need to cancel by midnight on the 3rd day, and would have to personally deliver a signed and dated cancellation notice to the office in Phoenix at East Washington Street, Suite 500, Phoenix Az85004, which I did, and instead of being able to cancel my membership, I was given a 1-number to call for a "3rd party" which handles their cancellations (1-888-827-9262)I called that same day on the 9th and verbally cancelled with "London"He said that there is a day cancellation period, and I should receive a confirmation in my email and receive a refund of the $I was charged to start the membershipI stated my concern about the next fee that was due to come out on 3/22/17, and he assured me that it was noted in the account that I cancelled within business daysI have ca