EOS Fitness

I want the account to show a zero balance, and I should not be held responsible for $21.95 monthly dues for a...

month I am not even stepping foot into your gym.  As I have stated I was never given a contract or advised of the process to cancel my contract despite requesting this information more than once and trying - unsuccessfully - to find this information on the website.  At the time of sign up I WAS told it was a month to month contract with no obligations and I could end it whenever I wanted without penalty.

hi,
We have cancelled your account effective immediately, waived the past due balance and are refunding $29.85, which is the amount that has been paid since June.
Sincerely,
EOS Fitness

Hello,We have cancelled the duplicate membership that was a temporary one.Sincerely,EOS Fitness

Hi [redacted],We refunded your account the amount of $199 on 10/14/15. Please let us know if you do not see the refund on your account.Sincerely,EOS Fitness

Hi [redacted], We are refunding $74 for each of the months from Jan-June. This comes to $444. You will receive a check for $222 via mail to the [redacted] address and $222 refunding to the card on file. Also, agreement has been cancelled with no further billing and no cancel...

fees.Sincerely,EOS Fitness

Are request to cancel the membership and refund any payments taken has been completed. Please allow 5-7 business days to process the request.

I noticed EOS took over G[redacted], but only because I was charged $15.95 from EOS Fitness. At that time it was ok with me because I was still a member. On March 20th I spoke with My trainer and His manager to confirm my membership will be cancelled since I will be leaving the country. CODY (my trainer) CONFIRMED it will be cancelled once The last charged is processed. Which is the membership fee and trainer fee. I was never told of a CANCELLATION FEE or that I had to call member services. It is now NOVEMBER and I owe an outstanding amount. I had NO idea I was charged from May-November. I called to dispute the charge and cancel my membership. They were NO help. I had to pay the $290 first PLUS $15 cancellation fee in order to have my membership cancelled. THAT'S FRAUD to me. I had no idea I was being charged all those months nor did I give them my permission to process any charges. Please Don't sign the "agreement " Your stuck once you do. I will NOT pay for something I did not give permission too. I can't speak with my trainer and his manager as well since they were both fired. I Need HELP..

Hi,
We are so sorry about the experience that you have had. We have deactivated your PT agreement.
Sincerely,
EOS Fitness

[redacted]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  PS I also wish for that membership to be cancelled.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi,We have processed the refund of - $68 (2 sessions remaining from April billing) and $136 for May billing and have cancelled the Personal Training membership.Sincerely,EOS Fitness

Hi Edward,We are having your account removed from collections and are waiving the $619 collections balance.Sincerely,EOS Fitness

My complaint is regarding EOS Fitness. On June 25, 2014 my wife entered a membership agreement with Gold’s Gym in Goodyear, Arizona. In order to complete the annual agreement she had to provide Gold’s with access to our bank account information. The agreement stated that there would be a $40 annual fee every July 15, and a monthly withdrawal of $15.95 on the 15th every month, until cancelled. I only agreed to allow access to my bank account because of my familiarity with Gold’s Gym’s brand. On June 18, 2015 my wife called to cancel the membership and was told that due to a required 30 notice, one more $15.95 payment would be deducted on July 15. This was wrong because my wife had no interest in being a member for a full month following July 15, so at most, a pro-rated 3 day charge should have applied. Around July 18, I noticed that $54.95 had been deducted from my account by EOS Fitness. On July 20, we drove past the Gold’s Gym building and observed that the name on the front of the building had been changed from Gold’s Gym to EOS Fitness. We went inside and met with General Manager, Ana A[redacted] to find out why they had access to my bank account information and had withdrawn $54.95 without approval. Ms. A[redacted] explained that they had taken the $15.95 monthly fee as well as another $40 annual fee. I asked to see a copy of the contract that my wife signed and noticed that the Gold’s Gym name had been removed and replaced with EOS Fitness, which was troubling. Even more troubling was seeing that they’d fraudulently applied my wife’s signature in several places throughout their document. My wife hadn’t entered into any such agreement. In fact, we had never even heard of them. And Gold’s Gym had given them access to our confidential bank account information, which was even more troubling. Ms. A[redacted] claimed that she didn’t have the authority to replace the money back into our bank account. She promised to contact her District Manager, Duane A[redacted] and tell him our concerns. She assured me that on the following day, I would be contacted by Mr. A[redacted], herself, or both. The next morning, July 21, Ms. A[redacted] called and said that she had spoken to the district manager and told him my concerns. He instructed her to ask whether my wife and I would be satisfied with a promise of 1 free month each at his gym, if we ever decided to re-join. I declined the offer and said that my satisfaction was contingent upon the reimbursement of my money. Ms. A[redacted] told me that Mr. A[redacted] would call me himself, that day. That was July 21, 2015. As of today September 22, I have not been contacted by anyone from EOS Fitness. I am upset because EOS Fitness forged my wife’s signature on a fraudulent document and I discovered that this company had actually started withdrawing from my account in February, 2015. To date they’ve withdrawn $134.70 without permission and I’m seeking reimbursement. The number of people that they have probably done this to is disturbing. Please stop them. I truly believe this is fraudulent practice and that others like me need you to take action for them.

[redacted]We are going to cancel your account immediately, waive the $15 cancel fee and the final membership dues of $9.95.If you can provide the name and/or membership number of the other account, we can definitely do the same. Sincerely,[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

My name is Scott Moncrief, I originally joined Gold's gym in Temecula CA. It then became EOS so I then became a member of EOS gym . I moved to Palm Desert in 2014 and continued began to attend the EOS in my area. I never signed a new agreement, I had the premium membership which allowed me to attend any EOS gym Nationwide.
I've haven't been able to attend as usual because of health reasons. If you check your records you will see that it's been over two years since I last attended your gym, nevertheless​ I continued paying my monthly dues in the hopes that my health would allow me to start working out again. When I realized I wouldn't be able to return to my old workout routine, I decided to cancel my membership. At first I was told that I had to go to the gym where I originally started my membership and cancel the agreement in person because there was some documents I had to sign. Since was not possible due to my health, I continued paying my dues hoping that I might just get better and return to my usual workouts. A few months went by and again I realized my health wasn't getting any better so I called again to cancel, by this time I had to close my bank account (for obvious reasons), so my dues had become past due. I again asked if it was possible to terminate my membership and again I was told I had to go in to a gym in person. After paying unnecessary gym dues for over to years I was finally told that I could have cancelled my membership all along, all I had to do we call the gym I attended in order to take care of the matter. When I called the representativa I spoke to told me that my membership was going to cancel but that I had to pay yet another months dues because it required that I give 30 day notice on my cancellation. She refused to waive the outstanding dues despite my records showed I hadn't used the services for over two years. I've tried reaching out to corporate only to be redirected to a cancellation wizard. I will be or may have already been sent to collections. I truly believe I should not only have the debt called back from collections, but I think I should be refunded for the amount of the dues I paid after my first attempt to cancel my membership. My agreement# is 8694-80593, my phone number is (760) 895-7264, I'd prefer if you would contact me by email at [email protected]. I thank you for your time and attention and I hope to hear back from you soon. Truly yours, Scott Moncrief.

Hi,
We have already taken care of processing the cancellation and waiving the fee. There is nothing more that you need to do on your part.
Sincerely,
EOS Fitness

Hi,
We will be waiving the $25 NSF fee and the $15 cancel fee. We have also set your account to cancel in 30 days, which leaves you responsible for the $21.95 monthly due.
Sincerely,
EOS Fitness

[redacted]...

[redacted]Yo Erika Alanis acepto  esta solucion pero me gustaría que el $ que me van a regresar lo puedan enviar  por medio de cheque a la dirección [redacted]. Por favor no lo envien a la cuenta por favor  . Lo necesito  por medio de cheque.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hi,
We have waived the balance due, removed you from collections and have cancelled the membership effective immediately,
Sincerely,
EOS Fitness