EOS Fitness

Hello,We are refunding $136.00 back to you account and are cancelling the personal training and your membership.Sincerely,EOS Fitness

Hi [redacted],I apologize for the inconvenience that you have had with EOS. Attached is the contract. You have been billed for the down payment of $36 (first month) and $136 for June and $136 for July.We will process a refund for the July payment and get you cancelled due to your...

relocation. Sincerely,EOS Fitness

Hi Dianna,We are cancelling your membership effective immediately and waiving the 30 day cancel notice and $15 cancel fee. Additionally, we will refund your June and July dues in the amount of $24.95x2=$49.40.Sincerely,EOS Fitness

Hi,We have cancelled your membership and personal training. We have also issued the refund, which will take 5-7 days.Sincerely,EOS Fitness

DO NOT JOIN THIS GYM!! There are hidden fees, and the service is impossible to cancel. If something sounds too good to be true, it usually is. I found out the hard way with this gym. I was told.. No.. I was PROMISED that if I were to cancel my membership, it would simply be a $15 fee. Now when I talk to membership services, they say I cannot cancel unless I have a disability, military deployment, or relocated. AND I have to pay a fee of $100+ along with one of those (none of which apply to me!!!).
I have tried to call membership services many times to cancel, and each employee that I spoke to gave me different information. Now when I call, I am redirected to another line where I do not even have the option to speak to a person.
This company has fraud written all over it. They will scam you for your money. I'm now stuck in a useless membership that I cannot cancel because this company deceived me. Because EOS has scammed and trapped me into their business, I am going to do everything I can to make sure that NO ONE else falls for this deceptive company by joining this gym. I just want out!!!!!
Don't become trapped in this misleading membership like I did!! EOS IS NOT THE GYM FOR YOU, FRIENDS!

Hi,We apologize for the inconvenience. We are getting your account cancelled and are addressing the cleanliness of the gym.Sincerely,EOS Fitness

Hello,Based on recent conversations that you have had with the gym staff, we would like to help out. We can freeze your membership dues for three months.EOS Fitness

Hello,According to our records after you resolved your collections balance with [redacted], EoS Fitness (formerly Gold's Gym) reinstated your account with 36 sessions in August of 2014.  Per the original terms of your agreements these sessions were set to expire in 12 months.   In...

December of 2015, the remaining 32 unused sessions were expired and cancelled.   In June of 2017 we agreed to give you 12 complimentary sessions per customer service which were set to expire on 8/9/2017.  In order to allow you the opportunity to use these sessions we are agreeing to extended them one final time to 12/31/17.Sincerely,EOS Fitness

I've once again tried to cancel my membership and Melissa from your "billing company" had no knowledge of this fee waiver.  She even stated that she called to verify this. This needs to get taken care of.

Dear [redacted],We are in receipt of your complaint regarding your membership
dues.  While we feel that our agreement is clear and that membership dues
have been properly collected, we very much value your membership and your
satisfaction with Eos Fitness is important to us. ...

Therefore, pursuant to
your request we will refund you $59.88.  This amount is 4 payments of
$14.97 (July 10th, August 7th, September 4th and October 2nd).See your payment history below.  Also, the final payment
scheduled for October 30th- has been waived.We hope that this expresses to you our desire to assure your
satisfaction.  If you have any questions please let us know. 
Sincerely,
EOS Fitness

Hi [redacted],
We will revised your 12 month signed contract to be for just 3 months at $136 per month, with the final payment being in September. Please confirm and we will have your trainer contact...

you immediately so you can get started.
Sincerely,
EOS Fitness

Hi,We have submitted the request to cancel your membership and to waive the cancel fees.Sincerely,EOS Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this to our attention. We have confirmed that the refund and cancel are in process and we have put a free month of membership on your account.Sincerely,EOS Fitness

Hi [redacted],Your daughter had signed the agreement on the 26th and paid the $49 down at that time for the special intro rate. We received the cancellation June 20th, 2016 and Allison was cancelled with a 30 day notice from the date of the request (6/20) with the $50 cancellation fee, as indicated in...

the PT agreement that she was emailed. We went ahead and did this ahead of the July billing.Sincerely,EOS Fitness

Hi,We have cancelled your membership and are refunding the amount paid of $59.94.Sincerely,EOS Fitness

Hello,Our notes show that on 12/27/16 the gym had advised to call ABC Financial to call. We don't show any notes that ABC was contacted. If you have any documentation that you had contacted them in December, please provide.Your account is currently cancelled and we have waived all fees and past due...

balances. Sincerely,EOS Fitness

[A [redacted]  [redacted]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for canceling the services.  I will not be going back to this gym and would like a refund of the 5 remaining sessions. [redacted]

Cancelling a membership was a nightmare with this company. I was on hold forever to try and cancel, given the wrong information about payments from their billing department and was handled with RUDE customer service people.

Before I join a gym again, I'll use the Revdex.com first to read the ratings.