EOS Fitness

By far the WORST customer service I have ever experienced. I became a member of this gym in September 2014, and signed a personal training contract for one year. In December of 2015 (15 months later), I called to cancel my personal training membership. I was told I must provide at least 31 days notice to cancel, therefore my last payment would be in January 2016. Okay, fine. I have continued to be charged my monthly membership of $99 each month since then. The woman I spoke to on the phone was extremely rude, condescending, and not helpful at all. Her "supervisor" had already left for the day and therefore there is no one I can speak to regarding this matter. I was told that I when I originally called, I canceled my "gym membership" and not my "personal training membership". How can I have a personal training membership to a gym I am not even a member of??? Now I am being charged over $250 for a membership I cancelled several months ago. I cannot believe the way I was spoken to by this business, I am absolutely appalled. If you are looking for a gym to treat you with honesty and respect then DO NOT join EOS Fitness - the WORST customer service I have ever received.

Dear [redacted],We are in receipt of your complaint regarding your membership

dues.  While we feel that our agreement is clear and that membership dues

have been properly collected, we very much value your membership and your

satisfaction with Eos Fitness is important to us. ...

Therefore, pursuant to

your request we will refund you $59.88.  This amount is 4 payments of

$14.97 (July 10th, August 7th, September 4th and October 2nd).See your payment history below.  Also, the final payment

scheduled for October 30th- has been waived.We hope that this expresses to you our desire to assure your

satisfaction.  If you have any questions please let us know. 
Sincerely,
EOS Fitness

EOS Fitness: This membership account was cancelled on 3/4/15. The final invoice and billing was 3/22/15.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We apologize that we were not able to come to an agreement on this. We will go ahead and waive the balance owed and cancel your membership immediately, waiving the cancel fee and 30 day notice.
Sincerely,
EOS Fitness

Hi,
I am sincerely sorry that we do not see notes in the system requesting a cancellation. We have gone ahead and waived all NSF fees on your account. To cancel, please pay your last month's dues in the amount of $15.95 and then your membership will be cancelled in 30 days from that...

date.Sincerely,
EOS Fitness

I want the account to show a zero balance, and I should not be held...

responsible for $21.95 monthly dues for a month I am not even stepping foot into your gym.  As I have stated I was never given a contract or advised of the process to cancel my contract despite requesting this information more than once and trying - unsuccessfully - to find this information on the website.  At the time of sign up I WAS told it was a month to month contract with no obligations and I could end it whenever I wanted without penalty.

Cancelling a membership was a nightmare with this company. I was on hold forever to try and cancel, given the wrong information about payments from their billing department and was handled with RUDE customer service people.

Before I join a gym again, I'll use the Revdex.com first to read the ratings.

I filed a cancellation form with this EOS Gym In late February. They continued to take dues out after the 30 days which I gave them a enough time before the year ended with my 30 day notice which somehow never was filed. Management did nothing with my cancellation and kept taking money out of my account and the new billing dept ABC is terrible they charged me an additional 40 plus dollars in April. I am a minor and they keep harassing me via telephone saying I owe money. A total nightmare gym and ABC billing dept. are crooks and so is the Gym. Do not trust them. Stay away do not join EOS Gym.

Hi,
We can your take the final payment for September of $25.65, we will waive the service fee on the account. Your last visit in the club was  8/29/2016 (spoke with the front desk in regards to updating your credit card...

on file). We are setting your cancel date as 8/12/16, which is what we will use as your 30 day notice date.  Your account shows that there is an issue with the card ending in 7489, so please let us know how you would like to take care of the balance.Sincerely,
EOS Fitness

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]...

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I do not agree with your response. Firstly, the 2j v2 dollars was for monies owed me for personal trasining. NOT onebpeny more. I  would like proof from you in detail that you did pay me more than I was owed. Secondly.  I am asking for the 34 dollars for the Ford transaction because your employee Justin D[redacted] was assured by your accounting g department that I would have the refund on the day my car payment was due! In good faith, , based on what I was told,   I paid my car note. Guess what..no refund from your company.  I am retired from highly responsible position at GEICO apfor 25 years in customer service. Never would a transaction like this have the response you gave me. Without a detailed audit on my account, you state you overoverrpaid me. Prove it!! I await your response with great anticipation. It would seem to me that 68 dollars would have left me with a good feeling about your company. Not any longer. Perhasps you should take intoo considerstion the poewer of word of mouth. But 68 dollsrs ismore important. Your company should follow the busines practices of Warren B[redacted] who brought Geico from w smal company to the second larfest in America. Anyway, the bal is in your court.j

Hi [redacted],
Can we have your membership ID number?
Thanks,
Shilpi

Hi Lisa,
We are refunding the amount of $119. It may take up to 5 business days for you to see the refund to the credit card on file.
Sincerely,
EOS Fitness

Hi,
We apologize for the inconvenience. We are getting your account cancelled and are addressing the cleanliness of the gym.
Sincerely,
EOS Fitness

Hi,
We have cancelled your membership and are refunding the amount paid of $59.94.
Sincerely,
EOS Fitness

If I could give this place a ZER0 I would!! First time I came in I wanted to try out the gym to see where it was and the sneaky guy who was touring me around the gym tried to sign me up.. ITS MY FIRST TIME THERE, WHY WOULD I SIGN UP? Soon after I signed up for a free training session to see if I would like the gym with Zach and as we were training he was looking around at women's butts and licking his lips and acting as if he was a God or something.. Smh .. Ugh, I never had his full attention.. I came for a training session, not to be ignored! After half-[redacted] training me he TOO tried to sign me up for real sessions and I REGRETFULLY did. Anyway, the lowest package was like 300 and it was for a couple weeks I believe. When I went to the training the woman took me in and AGAIN she HALF-ASSED her session and yelled at me the entire time. Ignoring my concerns and looking around bored (trying to get over this "stupid" session). She then told me to hop on the stair machine (She was getting ready for a new client "victim" and didn't have time for me anymore) and stay on for 30 minutes.. Which I did and then she told me good job and told me to go home (she was in the middle of her next training session.. Half-assing as usual). Zach (the guy who signed me up) promised he would and she would give me a meal plan ALL OF WHICH NEVER HAPPENED. $30 for 30 minutes of fkery, I THINK NOT! I reviewed the contract and THANK GOD it was within the 3-day cancellation period.. Long story short, I got all my money back!! No way I was paying for that bt! Main goal of this was to tell you DON'T SIGN UP FOR THIS bt MONEY HUNGRY NON-QUALITY GYM AND MOST IMPORTANTLY, DON'T SIGN UP FOR ANY SERVICES ESPECIALLY TRAINING! IF YOU DID YOU CAN CANCEL JUST READ THE FINE PRINT. I DID AND I GOT ALL MY MONEY BACK. YOU ALL ARE BETTER THAN THIS.BEWARE!

Hello,
We show the cancellation being initiated on 9.28, which would make the final billing on 10.22.
Sincerely,
EOS Fitness

Hello,
The balance has been waived and the account has been cancelled and will be removed from collections. The account had a balance of $104.85 (which has been waived).
Sincerely,
EOS Fitness