EvesAddiction.com

This case has been completely resolvedWe have made numerous attempts by phone and via email to reach out to the customer, but haven't heard a response back yetAt this time we have made sure the customer has been refunded in full for the orderWe have also provided a prepaid return label for this customer so the item can be returned Please let us know if there is anything else we can do regarding this caseThank you

Complaint: [redacted] I am rejecting this response because: From: [redacted] Sent: Friday, May 22, 10:AMTo: [redacted] ***Subject: Re: RE: You have a New Message from Revdex.com Serving [redacted] Regarding Complaint # [redacted] They did receive the ring alreadyWhen I asked how long it would take to get the full refund they stated that they will only give me credit towards a new item or resend the same itemWhen I got the email from the Revdex.com saying that the company responded to the complaint, I wrote in the response to the Revdex.com that I would agree to settle and close the case if I was issued a full refund for the productThere wasn't an option in the email to just respond without having to accept or deny to the agreementThat's why I stated what I stated in the responseHowever they are now going back on the terms of settlementThey don't intend on refunding my moneyThat's what they told me when I called them and asked how long the process takesI put a [redacted] tracking number on the package so I'd know when the company received the ring back and to insure that there couldn't be any issues of when they received the itemSo I need to reopen the file or whatever needs to be done since they're now saying they're NOT giving me a full refundThat was the terms to settle the complaint

Revdex.com:I spoke with Amy the Customer Service Supervisor and she was excellent to deal withShe made sure I got a beautiful replacement bracelet and she kept in contact with me for any concerns on the new braceletThey did a great job and sent this one to me overnightI will most definitely deal with Eve's Addiction again as the quality and response to my concerns were immediately addressed and corrected I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I just received the return label yesterday @ 230pmI put the bracelet back into the box and put it in the mail box this morning I request a written verification for the refund to the [redacted] that was used to purchase the bracelet upon refund be sent to my email @ [redacted] thank you very much Sincerely, [redacted]

I first received a pair of earrings as a gift, and was so pleased with the quality, that I went to this e-tail website myself to see what other kind of merchandise was available Since receiving my gift in August, I have gone on to purchase more jewelry items for myself All of these jewelry items have been of the nicest quality and style, and the prices have been extremely fair One of the rings I purchased was a wrong size, and the exchange was conducted quickly and without any problems (note: I did not buy engraved pieces) I have been recommending Eve's Addiction to my friends and family I have found this to be a fair and adequate business to deal with

In regards to this case the customer has been offered and accepted a replacement order She was very pleased with this resolution If we can do anything further please let us know Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Will try send ring back and see if they will repair or replace the item Thank you for your mediation efforts Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I sent the necklace back for a refund, I hope the company stand to their word and refunds my card as they promised Sincerely, [redacted]

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this customer in full for their order and issued a $gift card as wellWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello - I have reviewed your attachment and your attachment refers to a different item, this is not the item you purchased Attached is an image of the item you purchased, item # [redacted] Sterling Silver Single CZ Petite Round Tag Birthstone Pendant The .5" size is indicated in the Product Description as well as the Size and Materials This is a small, petite birthstone charm which is a very popular selling item for us, we have not received any complaints besides this on on this item There is nothing misleading about this product listing The item number in your attachment is item # [redacted] which is a completely different item, not the one purchased Also included in our attachment is a snapshot of your order showing the item number purchased We will be happy to issue you a refund upon receipt of your returned item Thank you - [redacted] Customer Service Manager

Hello,We apologize for the delay with your order during this holiday season I see that we did ship your order via [redacted] and it was delivered on 12/17/ The tracking number is: [redacted] Please let me know if we can assist further.Thank you and have a happy holiday!***EvesAddiction***

We resolved this issue with an additional 15% off the order plus a replacement which I will personally inspect before leaving our facilityThe replacement ring will be shipped [redacted] *** to arrive on FridayCustomer was happy with the resolution Sincerely, The Eve's Addiction Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI WILL EXECPT THIS SETTLEMENT AS LONG AS I GET A FULL REFUND FOR THE ITEM AS WELL AS THE SHIPPING COSTMY DAUGHTER WOULDN'T BE OUT ANY MONEY IF THE COMPANY DIDNT MESS UP THE RING SO HORRIBLYSO ALL COST SHOULD BE REFUNDEDTHANK YOU [redacted] Sincerely, [redacted] ***

I placed an order for Christmas of engraved bracelets (about $58/each plus engraving) Upon placing the order I was informed that the bracelet was on back order until 1/8/ I figured three weeks was long but I really liked the item for our boysIt has been weeks now and all I have received are proposed dates of delivery from their website: the date has changed times (1/15, then 1/20, now 1/29) I have had to call numerous times to check on this order -- there have been no emails from the company stating the delivery date changed -- no telephone call from a customer rep advising the changes to my order -- NO CUSTOMER CARE WHATSOEVER I was instructed by their phone rep to just keep checking my emails or call to confirm delivery date - IN OTHER WORDS: KEEP WAITINGAfter waiting weeks, I am frustrated and still do not have the items I paid for, with a proposed date it MAY be delivered Today, I have requested they cancel my order so that I can place it with a more reliable company This was my first time using EvesAddiction and due to their lack of care for the customer -- it is regrettably my last

This case has been completely resolvedWe have credited back our customer in the full amount of their order when the return and exchange was processedThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

I ordered a 12-stone mother's ring from Eve's Addiction, and was extremely pleased with everything! The ring was beautiful, it was a very reasonable cost, fast shipping, packaged nicely This company did everything right I highly recommend it!

Hello, I have viewed the customer's account and we have received no written or telephone communications from him in regards to this order that was placed last September The ring he purchased is a sterling silver wedding band, it is not plated We will be happy to inspect the ring that he has and either repair or replace it Please return it to our inspections department: EvesAddiction.com - Inspections [redacted] ** [redacted] Thank you! [redacted] ***

I ordered from this website for the first time looking to get an engraved bracelet for my aunt battling breast cancer and when my order arrived I was highly disappointed! Both the picture engraved and the words on the other side were barely visibleThe examples on their website look nothing like the actual products!

This case has been completely resolvedWe have credited back our customer in the full amount of their order when the return and exchange was processedThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you