EvesAddiction.com

Review: Do not huge Eve addiction for your shopping there shipping is horrible I ordered mine on the 5th and it still has not shipped out as of today I called and was on hold for over 21 minutes and the lady told me she was going to have to call me back when I told her how upset I was she told me if I didn't stop yelling at her she didn't have to help me and they took the payment for the shipping and the present but they have not even sent it out 10 days later their website says ships within 24 hours and its been 10 daysDesired Settlement: Who would like my order delivered expedited so that I can have it here before Christmas since I ordered it on the 5th and I would like to have my shipping refunded I would like free shipping on this order

Business

Response:

Hello,We apologize for the delay with your order during this holiday season. I see that we did ship your order via [redacted] and it was delivered on 12/17/2014. The tracking number is: [redacted]Please let me know if we can assist further.Thank you and have a happy holiday![redacted]EvesAddiction[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: June 03, 2014 I purchased two pendants with Eves Addictions both had some problems. I was told to send them back and pay for the shipping fees. I did. I received one in the a week or so later but they were having trouble with other one.

The photo was disproportionately enlarged with brown spots around the face. I was told to send other photos. Aftter a week or so went by, reached out to them. They said they did not have it. That I had both of the pendants. I informed that one a rep had it. They said she was no longer with company. I have all the emails from this company. I have been asking for my money for nearly a year now. I was told through the last correspondence that they were going to send a card with the refund on it but after weeks of not receiving I reached out to them again and was told it was sent to my [redacted] acct and there is nothing posted from them. I would really like to get this resolve soon and never to deal with this company ever again

I have been getting the run around for months now and the the card placed the purchase on is now expired. I am very dissatisfied and wold love to move on from this for it's been too long.Desired Settlement: I would to have my money background[redacted]

Size:** Personalization:PIC INFO: [redacted].jpg color: original background: no engrave: [redacted]: Script

Business

Response:

Hello,My records show that we have sent a check to the customer for a full refund. I apologize for any inconvenience.Thank you[redacted]

Review: I bought a 5mm Stainless Steel Wedding Band and I had a name (outside - [redacted]) and a date (inside - [redacted]) engraved on it.It was only after I had received it that discovered that the ring runs small. I ordered a size 7 because that is the size I always take but the ring is much too tight and I can't wear it. People should be warned that this ring runs small and that you should go a size up before buying it so they don't get "stuck" like I did.Also, I can't read any of the engraving - even with a magnifying glass! I got this ring to commemorate the birth of my very first Grandchild - a beautiful baby girl who is named [redacted] and she was born on [redacted] and I can't read any of the engraving that I had spent an extra $14 on!Desired Settlement: I would like a full refund of $36.35 and if they would like the ring returned to them then I would be glad to do that but only after I receive the full refund. I no longer trust them.

Business

Response:

We apologize for the problem you have had with your ring. We will be happy to issue a refund upon receipt of the returned ring. Please return the ring to:

EvesAddiction.com - Returns

Thank you -

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I do NOT trust that the business will do the right thing and issue me the refund even though they stated that they would. Reading other complaints that are listed on the Revdex.com web site this business is NOT known to have GOOD customer service! I REALLY regret that I had checked them out on the Revdex.com web site BEFORE buying anything from them. I will gladly return the ring AFTER I receive the FULL refund. I have absolutely NO faith in this business what-so-ever.

Sincerely,

Review: It was all over their website that if I ordered my item on the 14th that it would be to me by Christmas. I ordered the item and called the company twice to make sure it would be to me by Christmas. Both times the assured me it would. Well, now that it is down to the wire, it will not be delivered by Christmas. I feel like they only advertise delivery before Christmas so you would still buy from them.Desired Settlement: This company did not deliver what they said they would. If it were any other time of the year, I could care less, but the point of my purchase was for Christmas and for them to assure me several times that would be here in time and it not is extremely disappointing!!

Business

Response:

We apologize for the shipping delay. We did ship your order with guaranteed delivery by [redacted]. Apparently, the shipment was delayed by [redacted] which was out of our control, it is scheduled for delivery on 12/26. We would be happy to issue you an additional 10% off of your order for the inconvenience.

Review: I returned several items worth over $150.00 to Eve's addiction and three weeks later I'm still being told they have not yet processed my return. I know my items were received weeks ago because I made sure the package was signed for. Yet I'm told by a customer service representative that they cannot seem to locate my items.

Business

Response:

This case has been completely resolved. We have credited back our customer in the full amount of their order when the return and exchange was processed. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I was charged for an out of stock product. They are saying they didn't debit my account but the POS from Eve's Addiction is debited from my account. I have contacted them on more than one occasion . They keep saying they didn't charge me but I have it in black and white on my statement that the money is deducted from my account.Desired Settlement: I wish you would contact this company and tell them to resolve the issue.

Consumer

Response:

Hello, this is [redacted]. I emailed you recently a complaint about Eves Addiction. I wanted to let you know that they have returned my money to my account! Thank you so much for you help! Sent from my iPhone

Very happy with several orders. The jewelry I ordered is gorgeous and shipping is fast even on monogrammed items.

Review: The product I received was way smaller than given online, it was engraved off-center, It was made of a cheap metal. It was complete disappointment. I can't wear my necklace it is such absolute tacky trashy jewelry. When I told them about it, they never offered to fix it.Desired Settlement: I want my money back or it replaced with a product that actually looks like the online picture. What I received looks nothing at all like the picture online, and the engraving is off-center and can only be seen with a magnifying glass. The website is giving the wrong idea of what the products are, mine looks nothing like the picture. The quality is trash, not work 60 dollars. I could have bought the same thing at [redacted].

Business

Response:

We are sorry to hear that you are unhappy with the necklace you received. Our website does indicate the measurement of the pendant as .5" wide. This is a petite, .925 sterling silver pendant with an Austrian Crystal birthstone. We did offer to have our inspections team inspect your piece of jewelry for defects in the engraving. Please return it and we will be happy to do so. Our return address is:

EvesAddiction.com - Inspections

Upon receipt of your item, we will be happy to inspect it and issue a refund if necessary.

Thank you

Customer Service Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Please see attached rebuttal and proof of website misrepresentation.

Sincerely,

Business

Response:

Hello -

I have reviewed your attachment and your attachment refers to a different item, this is not the item you purchased. Attached is an image of the item you purchased, item # [redacted] Sterling Silver Single CZ Petite Round Tag Birthstone Pendant. The .5" size is indicated in the Product Description as well as the Size and Materials. This is a small, petite birthstone charm which is a very popular selling item for us, we have not received any complaints besides this on on this item. There is nothing misleading about this product listing.

The item number in your attachment is item # [redacted] which is a completely different item, not the one purchased.

Also included in our attachment is a snapshot of your order showing the item number purchased.

We will be happy to issue you a refund upon receipt of your returned item.

Thank you -

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I sent the necklace back for a refund, I hope the company stand to their word and refunds my card as they promised.

Sincerely,

I'm very happy with Eves Addiction. Superior customer service. Nice products. I highly recommend them. --[redacted]

Review: Defective ring replaced with another defective ring.

Husband ordered ring for Christmas gift. When received it had a missing stone in it. He returned it and we had to pay the shipping for the return. They send me another ring. This ring has both gold and siver tones on it. Sterling silver. Cost was $100 plus. Took forever to get the ring. I wear it once or twice a week. All the gold is gone off the ring and the manger said that it could not be replaced because it was past 60 days. Would let me reoder with a 25% discount. I know this isn't fine jewelery but I've had $10 rings that lasted longer than this. It is very low quality and the company couldn't have much invested in it. Desired Settlement: I love the ring and would have liked to have had it replaced. However since this is the second defective ring, I feel that they should offer either a refund or a different product of the same cost with shipping paid.

Business

Response:

Business Response /* (1000, 5, 2013/06/26) */

This item was sent to the customer on January 8th. We do have a 60 day return policy on our jewelry and make exceptions up to 90 days. However, it is now the end of June and the ring has been worn for 6 months. We do not have a lifetime warranty on our products. We can offer a return on the item with a 25% restocking fee or we can offer 25% off of a new item.

Consumer Response /* (3000, 7, 2013/06/27) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

We spent $100+ for this ring. In view of that a $25 compensation is just not enough. I would expect a $100 item to last more than 6 months but I might not expect it to last 20 years. This is not an unreasonable expectation. This is an insulting offer of settlement.

Review: What they advertised looks to be of high quality, but what they sent is shoddy, cheap, not at all what we expected. [redacted]Desired Settlement: I'd like a full refund less the shipping (Not handling!) they incurred (with a Copy of their Shipping invoice showing my order #). I have never returned any item I've ever bought online and I do over 75% of my shopping online. I've never even complained. This piece of garbage I paid about fifty dollars for (including shipping) is NOT what I paid for. I paid for a quality engraved locket and necklace to give as a 50th Birthday gift. Deceptive!

Business

Response:

Hi [redacted]

We are sorry to hear that you are unhappy with your purchase. Please return it and we will be happy to issue a full refund.

Thank you -

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I ordered a necklace on December 9th, 2015 and selected two day air shipping. The company advertising fast shipping (within 24 hours). At first there was a payment issue that delayed shipping, which I understood. My billing address didn't match my banks billing address. The issue was rectified. Then there was an engraving issue. I requested different text on the front and back, using their allocated spaces on their website. I was told that the engraving wouldn't work with everything on one side. I reiterated what I wanted and they told me it would ship that day (December 11th). I checked in the morning and it had not shipped. I enquired as to why my order had not shipped and I was given the order information and no answer to my question. I then asked again why had it not been shipped, and was told that it would be shipped as of 12/15/15 (that day) and they apologized. I asked once again /why/ the order was delayed and they gave me no response other than my order information once again. I cannot get answers from this company.Desired Settlement: I want the order shipped and delivered and explanation as to why it took so long to ship as well as why my questions were not answered in the first place.

Business

Response:

We have tried to reach out to our customer and have left several message and emails and have not heard back. At this time we have re shipped the order via [redacted] with a tracking number of [redacted]. We are considering this case closed unless we hear back from our customer. Please let us know if there is anything else we can do regarding this case.Thank you

I am very happy with my purchase. I was a bit nervous, but it turned out exactly how I wanted it to. Everything was very simple and went very smoothly. Abd the price was a good price for the product.