EvesAddiction.com

Review: I ordered the necklace [redacted]It is described as being made of sterling silver.However, when I wear it, I break out in a nasty, itchy, painful rash for days, indicative of allergic reaction. I have absolutely no allergy to sterling silver -- I've both been extensively tested for allergies and have actual sterling silver jewelry from crafters such as [redacted].This necklace is definitely not made of sterling silver.When I contacted the retailer to complain, I was told that, in order to return the defective item that was not as advertised, I needed all original packaging. I don't have it; as I imagine many buyers do, I threw it out upon receiving the item in the mail and inspecting it visually. I did not wear the necklace and therefore discover the allergic reaction until the packaging was long gone.The false advertising and needlessly difficult return policy are inexcusable. They should not be allowed to advertise an item as being made of silver if it is not.

Product_Or_Service: [redacted] Inspired Sterling Silver Celtic Knot Penda

Order_Number: [redacted]

Desired Settlement: I would like a refund based on the item not being as described, regardless of the "original packaging" policy. I would also like the company to use accurate descriptions for all items. I am very aware of my allergies and would not have made a purchase if I knew the item had any nickel in it because I know better than to expose myself to allergens.

Business

Response:

Business Response /* (1000, 5, 2013/07/10) */

We apologize for the problem with your necklace. This item is made of 925 sterling silver which means it is 92.5% sterling silver. The remaining percentage is mixed with other metals in order to harden the silver because it is a soft metal. We did send you an email on 6/28 stating that we would be happy to take the necklace back for a full refund. Please return it to us and we will issue you a credit.

I just wanted too say what a wonderful company Eves Addiction is. I have purchased several pieces of jewelry from them. The prices are wonderful and I always have a coupon or discount too use for my purchase. The shipping time is super quick and the products are always beautiful and well made. Recently I had an issue with an order that was actually my fault but they replaced the piece for me at no charge. They are definitely a customer orientated company and will continue to get my business!

Review: I ordered a birthday gift for my gf's bday this Saturday October 3rd on Sept at 4:17am on their website which said -days to ship and then I selected priority day shipping.as of today it still shows on their website that it is still in the warehouseI reached out and the customer service cared none about my issue and continued to restate it takes 3-daysAfter tweeting about my issue they promptly responded with their apologies and that they would have a supervisor contact me and that still hasn't happenedSo now I have to try aND scramble to get a birthday present for my gf the day before her bday and how many places do you know make custom jewelry in a day? I want my money back they've ruinedy birthday presentDesired Settlement: I want my money back
Business
Response:
We have spoken with our customer regarding this case and it has been completely resolvedThe customer contacted us after the order had been shipped upset about the amount of time it would take to shipWe did explain that it was due to a custom item being ordered and that can take 3-days to be createdAs a courtesy we have gone ahead and refunded all shipping costOur customer was very pleased with the resolution and has decided to keep the itemPlease let us know if there is anything else we can do regarding this caseThank you

Review: I ordered some jewelry from their co. and in my opinion it was not up to my standards. Actually some of the things I ordered never even made it to me, but I was charged anyway.Because of the back and forth phone calls trying to work all this out, I was told I could no longer be a customer. AS of this morning after comparing what they had redeposited in our checking account they still owe me $38.50. When I called them they told me if I ever call agaian they would have me arrested for phone harrassment. I have never in my life been treated this way by a legitimate business. But they do still need to credit our account the $38.50 And I'll be done with them forever.

Order_Number: XXXXXXX

Desired Settlement: They still owe me $38.50. I would like for that to be credited back into my account and we will be done with this.

Business

Response:

Business Response /* (1000, 5, 2013/04/24) */

This customer has been very harassing to our customer service reps. She has placed 3 orders with us, and has returned most of the merchandise. She has kept our customer service reps on the phone for hours asking the same questions and abusing them with screaming profanity and rude language. We have explained the credits to her numerous times and have even typed up a full written explanation for her. We will not tolerate this type of abuse and have asked her to not call again or we will report to the police. The customer claims that she is returning one more item, we have not received this item yet. Once we receive it back in good, resellable condition, we will issue a full refund. She had also asked us to charge an order to someone else's credit card, which we refuse to do unless that individual calls and places an order with us.

Sad to say. Most of the negative comments are correct. I read the reviews after the fact I had already spent $120 on jewelry. So I was very nervous I just got [redacted]. Jewelry came fast but when I opened it I was slightly disappointed. It does look pretty cheap. For the price I paid I expected better. The vintage cross looks really cheap. I had a dog tag engraved with a photo. You can hardly see the photo on the dog tag unless you move it to get better light on it. The vintage ring is ok. Kinda feel duped. Lesson learned I guess. Their products are not worth the high prices they charge. I guess they're supposed to be sterling silver but they're not even good looking sterling silver. Needless to say I wouldn't recommend buying from this company. It's more like costume jewelry. Less

I placed an order for an engraved necklace, and it did not come out well (too light). They quickly replaced the item with everything prepackaged ready to return the original. Their customer service was as professional as possible and I am very happy with my experience.

Review: I ordered an engraved necklace, but the one I received was blank. When I contacted customer service, they said I did not order it correctly, however the steps that they gave me for how I "should" have ordered the engraving is EXACTLY what I did. Now because of their technical error, I am having to pay for the cost of return shipping for the blank necklace, and then also for shipping on the new necklace (so I will have paid approximately $21 in all in shipping), when it was their system's error. They also did not send the pouch that they stated would come with the order, but now are demanding I return the pouch I did not receive. On top of all of that, they ship the order in a flimsy envelope, and so the gift box was completely crushed in the mail. I will now not have my order in time to give it as a gift this weekend as planned, and, I am out a bunch of extra money (and time). Very frustrating.Desired Settlement: I would like all shipping charges I have accrued as a result of their error refunded, including my cost to return the blank item to them.

Business

Response:

This case has been completely resolved. Our customer placed an order for a necklace but engraving was never

confirmed online when placing the order, therefore the necklace arrived blank.

The customer did end up placing a new order with engraving so we provided a discount of 35%

off instead of 20%, refunded shipping cost and provided a prepaid return label

so the blank necklace could be sent back to us for a full refund. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I suffer from seizure disorder and have for over 20 years. my wife ordered me an engravable, medical, emergency bracelet for Christmas. I finally put it on December 29th. it broke a day later!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I then sent an e-mail from my wifes email acct. to them telling them of the problem and asked for the address to send it to for a refund or an equal exchange. they still have not gotten back to me. I then went to their website and was explaining the issue to an online operator. they were not responding and then HUNG UP on me!!!!!! my wife paid close to 40.00 with the engraving and all I want is a different, quality emergency bracelet. when they ignore me and I no longer have the order #, what do I do? I sent the online operator our address, order date and product description. she used her mac card so we do have a record of the transaction. please help me!!!!!!!!!!!!!!!!!!!!!Desired Settlement: for someone from eve's addiction to have the courtesy to return my call or email and honor their product and replace their defective product

Business

Response:

This case has been completely resolved. We have called and spoke with this customer, we are going to be

setting up a replacement order with a prepaid return label so the customer can

send the broken one back to us. We are currently waiting for the customer to

call us back with an alternate item as they are worried the one they have will

break. I provided the customer with his order number so there would be no

future issues with getting in contact with us. Please let us know if there is anything else we can do regarding this case.Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I see no other product that I would like. I would just like the amount my wife was charged to be put back on her credit card.

Sincerely,

Business

Response:

We have tried to contact this customer on multiple occasions via email and have left several messages. As of today we have not heard anything back from our customer. At this time we have credited the customers account in full and we have mailed a prepaid return label. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a product to be engraved with a photo. I received an item without the engraved photo, which means they didn't provide the product that I paid for. in fact the item was cloudy and scratched with no photo. Also, their website advertises that items ship within 24 hours. I ordered it on 12-13 and 8 days later the item still wasn't shipped. Received it on 12/23. they said they dont offer refunds on custom orders but my order was not done. they said they would offer me a one-time courtesy of an exchange. This was an Xmas gift. had to run out and spend add'l money, last minute because the product was defective and now I don't want it. They did not provide the product/service they promised and now they are going to do me a favor and exchange it and I pay shipping that I already paid for and it was their fault.Desired Settlement: This company is stealing from people. they should be arrested but I will settle for a refund.

Business

Response:

This case has been completely resolved. We have spoken with the customer this morning and we are

sending the customer a prepaid return label so she can send the item back to us

for a return. The customer was extremely happy and said she will post a

positive comment on Revdex.com for the resolution. The Prepaid return label tracking number that was sent to

customer[redacted]. Please let us know if there is anything else we can do regarding this case.Thank you

I first received a pair of earrings as a gift, and was so pleased with the quality, that I went to this e-tail website myself to see what other kind of merchandise was available. Since receiving my gift in August, I have gone on to purchase 4 more jewelry items for myself. All 5 of these jewelry items have been of the nicest quality and style, and the prices have been extremely fair. One of the rings I purchased was a wrong size, and the exchange was conducted quickly and without any problems (note: I did not buy engraved pieces). I have been recommending Eve's Addiction to my friends and family. I have found this to be a fair and adequate business to deal with.

Eve's addiction worked very professionally with me to rectify my order after receiving their product which was not up to standard. They stood by their guarantee and made an unfortunate situation a lot easier to deal with for me and my family. The customer service representative on the phone we spoke to was the most thorough, understanding person and beamed with professionalism in all areas.

Ordered a pendant for my girlfriend, and was very surprised with the quality. Nice engraving, very fair quality material- great overall! Can't wait to give it to her!

I enjoyed shopping with Eve's addiction. The items I ordered were just as described on the web site. Great service, speedy delivery, & quality items. I even had a question about one of the items I purchased, the representative I spoke to was courteous, & helpful. I will be ordering from Eve's addiction again!!!

Review: I ordered a stainless steel photo pendant on 1/29 and I did not like the quality at all. Although this company states that they do not take returns on personalized items, that doesn't mean they can sell you an item with poor workmanship. They told me to send it back to be "inspected". I sent it back at my expense and they received on Jan 8th. I waited a while, but I didn't hear back from them and had to email them. They said they were backed up with processing so many returns and "inspections" due to the holidays. Which only means that they had MANY unsatisfied customers. After MANY days passed, they told me sorry for the delay and that they would get back to me. I had to email them again and they said I should be getting it back any day now. I then received another email and this time they said they couldn't find my pendant and suggested I buy an $85.00 sterling pendant. I was still in need of a gift, so I picked out a sterling pendant which was less and they processed it and mailed it to me. It arrived scratched and the pendant fell right off the chain before I lifted it out of the box. I emailed them to complain and they did not address my complaints. I was warned by a representative before going with the 2nd pendant, that the image may not come out right, and they were right it was horribly made, but that doesn't mean it can arrive scratched and damaged. I am stuck giving a scratched pendant as a gift as I am out of time. They did tell me they magically found my original pendant that I sent back to be "inspected", but refused to send it to me since that purchase price was subtracted from the 2nd pendant I had to order, so they are considering it unpaid. I gave up on this company. Poor workmanship, lack of communication, poor customer service, said they lost my original pendant and then tried a bait and switch for a more expensive product. Their products are also very poor quality. Any decent company would have at least offered to send me my original pendant back which they have no use for.Desired Settlement: Refund of my original pendant OR send my original pendant back that they claim they have now found. I have run out of time (need to give this gift next week) due to their lack of customer support and the fact that it took three weeks to receive a new and more expensive one which still looks horrible and damaged. I ended up with a scratched pendant. I will certainly have to make apologies to the recipient. I can't understand how this company is still in business.

Business

Response:

We apologize for any confusion with your order. We had explained that if you ordered the same type of pendant, the photo would come out the same as the one you were unhappy with. This is why we recommended a color pendant. We are not clear as to why you would have ordered the same type of pendant when you were unhappy with the first one. We have issued you a full refund, you do not need to send the silver pendant back.

Consumer

Response:

Review: [redacted]

Hello.

I was referred to this email address per my conversation with my regional Revdex.com.

I filed a complaint against Eve’s Addiction online business. Complaint # [redacted].

They finally refunded my payment, but I wanted to write a response, but the form on the Revdex.com site is not allowing me to type in a response. I then tried to attach a file with my response, but it still would not let me send a response because there wasn’t anything in the body of the email. I then called my regional Revdex.com and here I am.

This is the response I would like filed with this case so others do not fall prey to this company:

I accept their refund, BUT their response is totally

unfounded and ridiculous. The first pendant I ordered on Dec. 29th,

was stainless steel, which I sent back to them at my own expense due to faulty workmanship.

It was NOT the same pendant as the 2nd one I ordered.

So their response of "why would I order the same pendant?" is totally untrue.

I only ordered a second pendant because they LOST my first pendant and I had to order a different pendant because

they told me the first pendant I ordered was out of stock.

They then tried to talk me into a $85.00 sterling

pendant. Still in need of a gift, I opted for a less expensive sterling pendant

and they processed that order. Yes I was warned that the

image may not be too good. But it was actually much worse

than the first pendant I ordered and it also arrived damaged. It arrived

scratched and it fell right off the chain as soon as I

took it out of the box. The ring on the pendant was wide open and had a rough edge. Now I am stuck with a damaged

pendant for a gift. My time and patience has run out with this company.

Then they emailed me and told me that they found my original pendant.

But when I asked them to please send it back to me after getting the run around for weeks as a gesture of good faith, they refused . It was a personalized

photo pendant, they have no use for it and of course will dispose of it. They said it “wasn’t paid for” because the price of the first pendant was subtracted from the 2nd one that I HAD to order due to the first style being out of stock.

This is the worst company I have ever dealt with. They

only refunded my payment after I filed a case with the Revdex.com. So I am glad I did.

I would like this response filed with this report, I

would like others to know just how poor their workmanship is,

how awful their customer service is, and how deceptive

they are. They are a nightmare to deal with and just not nice. I only wish I read other's complaints about this company on the internet before I placed

my order with them. Live and learn.

Sincerely,

Review: I ordered an engraved necklace from the company. and they have not sent the item out yet for shipping. this is supposed to be a christmas present. there customer service is very poor. they gave me a resolution one day and when I called back the next day to find out the status of the order they told me the same exact thing as if they hadnt talked to me the day before. The same employee [redacted] gave me the same answer twice two days in a row that they were going to overnite the package on monday then on tuesday the same thing when they should have already sent the package out. I dont know how this could be a [redacted] trusted company. it was supposed to be my main gift for my wife and now that is ruined. and the company does not seem to care at all about there employees. they will say anything to get customers to accept their poor standards.Desired Settlement: reimburse me for the necklace. its a custom necklace so the companies policy is no refund but they shouldnt have guarenteed me that the item would be here before christmas.

Business

Response:

Hello,We apologize for any confusion with your order. The necklace

you ordered was not guaranteed for Christmas delivery, this was stated

on the product page:[redacted]We have cancelled your order as requested and issued a full refund to your credit card.Again, we are very sorry for any inconvenience.Happy Holidays,[redacted]EvesAddiction.com

Review: I ordered a ring from eve'saddiction.com and on there website it says that they use sterling silver and I got this ring and its plastic also it says they refund but I email them and the email said they do not refundDesired Settlement: I paid 63.95 all I wanted was a refund when I talked to them and they would not refund my money I am not paying 63.95 for a piece of plastic!!!!

Business

Response:

Hello -

This ring is not plastic. It is .925 sterling silver.

It bears the sterling silver hallmark on the inside of the ring. I

apologize, but we do not accept returns on personalized items, which is

stated on our website and on our return policy. You can view our return policy here: http://www.evesaddiction.com/returnpolicy.html

Thank you -

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: I placed an order with Eve's Addiction on May 04,2013. The order number is XXXXXXX. The order is as follows:Black Hills Gold Silver 5 Stone Birthstone Tree Pendant - 3410x-x5-gs NLZXXXXX X $189.99[redacted] FREE GIFT [redacted] FREEGIFT 1 $0.00[redacted] FREE $20 GIFT CARD* if over $100 FREEGIFTCARD20 1 $0.00Personalized Item NO RETURNS ON THIS ITEM ENGRAVE-FEE99 1 $0.00[redacted] GIFT WRAP [redacted] GIFTWRAP 1 $4.95Google 20% Discount G20 1 $-38.993/4 Carat Sparkling Brilliant Cut CZ Studs ERZXXXXX X $0.00I ordered this product for my mother for mother's day. I knew when I ordered the product that it would not reach her on Mother's Day but it should have been delivered the week of the 12th. It has been 21 days since I ordered the product. On Eve's Addiction's website my product does not have a tracking number yet.I called the company last week and the person who took my call said that my order should have shipped by now. She said that she was going to contact the Black Hills Gold company and give me a call to tell me about my order's status. I specifically mentioned that I have voice mail and wanted a message left if I did not pick up. I did not receive a call from Eve's Addiction. I understand that Eve's Addiction is working with another company but they did not keep their word in calling me back. So they are not doing their part either. I would like the product sent to my mother and a full refund.

Product_Or_Service: Black Hills Gold 5 Stone Birthstone Tree Pendant

Order_Number: XXXXXXX

Desired Settlement: I would like the product sent to my mother and a full refund.

Business

Response:

Business Response /* (1000, 5, 2013/05/31) */

This order was placed online on 5/4/13. The Black Hills Gold products are custom made and take 5-7 business days to be made and shipped, as specified on our website. Once the order is shipped, it is delivered in 2-5 business days with the standard shipping that was chosen. The customer's order was due to be delivered by 5/21. We did experience a delay with the manufacturer, which we apologize for. The order was delivered on 5/28. We have issued an additional 10% discount for the inconvenience.

Consumer Response /* (2110, 7, 2013/06/03) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I will not purchase from Eve's Addiction ever again. They tried to buy me off with the lowest they could get away with. Each time I refused and I still thought we agreed on 15%.

Review: Ordered from this vendor for first time. order 2 necklaces and the quality was poor on both and did not like product for the price. I returned the one and they would not return since pendant was engraved with initials. I am not picking and these necklaces are misrepresented in there photos and do not like the thin material they used for engravable charms. And they kept my return.Desired Settlement: Refund as requested. not satisfied with product as shown on their website.

Business

Response:

Thank you for your message. Engraved and personalized items are a final sale as specified on our website. The customer ordered an engraved tag pendant. We can make an exception and take this item back with a 25% restocking fee because it was personalized. Or we can return the item to the customer. Please let us know what you would like to do.

Thank you -

Review: Product that they describe and show online is not what you get when you order and receive finished personalized product. Then when you call about how poor the quality, not centered, etc. They tell you that the picture is poor, or the background it too light, but in another breath it is too dark. The subjects are too far apart, etc. But on their site, they have pictures of items almost the same as what you sent and they are beautiful. Then the item is not even centered on the product, but no excuse is given for that. They actually blow over that. These items were birthday gifts, which now I do not have and I have to go elsewhere to find. And the gift is now delayed because of their FALSE ADVERTISEMENT!.THey state they do not give refunds, but for a shotty product, they stole my money. Falsly advertised their product to look good to get you hooked, but do not produce the same quality workmanship product. I want my money back, for all of my products.

Product_Or_Service: Stainless Steel Heart Tag Bracelent

Order_Number: 1202071

Desired Settlement: I want my money back, for all of my products plus shipping and aggravation and then some. For the delay of the present, it is making me look the fool. I want compensation for my suffering!

Business

Response:

Business Response /* (1000, 5, 2013/05/16) */

We are sorry that you are unhappy with the bracelets you received. I see that we have spoken and authorized a return for a full credit on the bracelets. The credit will be processed as soon as we receive the returned items.

Consumer Response /* (3000, 12, 2013/07/01) */

I did not hear back from company. Item was mailed regular post. Money was not returned. I do not think case closed.

Business Response /* (4000, 14, 2013/07/02) */

We will be happy to issue refund. I do not see that we received the returned items. Can you please supply us with a tracking number for the returned package?

Thank you!

Review: I purchased a ring from this company and after 2 months the stone fell out, little did I know I could not refturn because of a 60 day return policy. I was ok with that so I purchased another ring and when I got it the ring was awful and looked nothing like pictured on website, so I immediately sent it back before it was too late. The package was shipped by [redacted] over 3 weeks ago and I have heard nothing from the company. The return policy says once item recieved which is a max of 10-15 business days then my credit card will be refunded. I tried reaching out to the company only to get the run around, saying they never recieved my return and that if I didnt track it then Im pretty much out of luck! Im very displeased with their lack of customer service and failure to satisfy the customers! The ring was only $30 but its the principle of how I felt this company treated me. I will never order from them again, as other websites I have ever ordered from always made sure to make sure I was a satisfied customer. This is bad business!Desired Settlement: I would like to have a refund and an apology from the company for the lack of customer service.

Business

Response:

Hello - I apologize for any confusion with your order. I do see that we have issued a full refund for the ring returned. If there is anything else I can help you with, please do not hesitate to contact me.

Thank you -

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,