EvesAddiction.com

I ordered a 12-stone mother's ring from Eve's Addiction, and was extremely pleased with everything! The ring was beautiful, it was a very reasonable cost, fast shipping, packaged nicely. This company did everything right . . . I highly recommend it!

Hello,We apologize for the problem with your ring.  We are happy to issue a full refund upon receipt of the returned ring.  I do see in our correspondence that you are sending it back for a refund.  We will process the refund as soon as we receive the return.Thank...

you![redacted]

Revdex.com: I finally received a refund after another week of hunting down someone to help me and I was shorted by approx. $4 which I told them and they also ignored,  but $4 is a small, price to pay to not ever have to deal with this company again.  It was simple math apparently they can't get that right either,  buyrs beware!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello - I apologize for any confusion with your order.  I do see that we have issued a full refund for the ring returned.  If there is anything else I can help you with, please do not hesitate to contact me.
Thank you -
[redacted]

Review: My husband ordered a necklace with a picture of myself and now deceased grandfather as a gift for me. When we recieved it the necklace was terrible quality. The picture that was printed looks nothing like the actual picture. It has scratches and scuff marks throughout it. It looks nothing like what was pictured before ordering.

We contacted customer service as soon as we recieved it. Their initial answer was to take pictures of the "defects" and email. We did this the same day. We were then told that the pictures didnt suffice and we needed to send in the necklace so it could be inspected. My husband mailed it 3 weeks ago. We call every 2-3 days and are told every time that it hasnt been recieved and originally were told it takes 8-10 days to process. Now they are telling us it is our fault b/c we didnt get a tracking number when shipping it and they aren't responsible. We have done everything they wanted to get this situation resolved. The customer service every time we call is terrible. No one can offer any kind of solution, and we are told something different every time we call.Desired Settlement: We would like a refund on the entire purchase price. I feel we have done everything in our power to accomodate them when it should be the other way around.

Business

Response:

Hello, we apologize for the delay in processing your damaged item. We have located your package and are sending out a replacement necklace along with a $20 gift card as an apology.Thank you![redacted]EvesAddiction.com

EXELLENT customer service from Michelle. I had entered a wrong expiration date on my CC and she immediately corrected. I had also forgotten to enter a 20% discount code when I entered my purchase and she applied that when I called back. That saved me an additional $21.00 on their already discounted pricing. Excellent products. Excellent service.

Eves Addiction has fantastic customer service! For such a big well known business, they remain easy to deal with, flexible, & go the extra mile for their customers! Amazing in this time & age. 5 Stars all the way!

I stumbled upon Eve's Addiction while looking for a specific style of horseshoe necklace. They were offering a percentage off, so I decided to try it. Shipping was much faster than expected, and the necklace was beautiful. I immediately bought the matching earrings, and have also placed 3 more orders with them. I am so happy with not only the quality of the items and the speed of delivery, but also with their customer service team and speed of replies to questions. One of my new items was out of stock, but I will wait for it to be back in stock rather than buy from anywhere else. I am also getting other friends and family members to try them.

Review: The ring ordered was missing one of the stones and the other stone was the wrong stone. They refused a full refund even though they have a 90 day money back policy. The company sent the ring in horrible condition.Desired Settlement: Want a full refund of $45.85 don't want their products considering the way they sent the first ring to my daughter.

Business

Response:

Hello,We apologize for the problem with your ring. We are happy to issue a full refund upon receipt of the returned ring. I do see in our correspondence that you are sending it back for a refund. We will process the refund as soon as we receive the return.Thank you![redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I WILL EXECPT THIS SETTLEMENT AS LONG AS I GET A FULL REFUND FOR THE ITEM AS WELL AS THE SHIPPING COST. MY DAUGHTER WOULDN'T BE OUT ANY MONEY IF THE COMPANY DIDNT MESS UP THE RING SO HORRIBLY. SO ALL COST SHOULD BE REFUNDED. THANK YOU [redacted]

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: From: [redacted] Sent: Friday, May 22, 2015 10:14 AM To: [redacted] Subject: Re: RE: You have a New Message from Revdex.com Serving [redacted] Regarding Complaint #[redacted] They did receive the ring already. When I asked how long it would take to get the full refund they stated that they will only give me credit towards a new item or resend the same item. When I got the email from the Revdex.com saying that the company responded to the complaint, I wrote in the response to the Revdex.com that I would agree to settle and close the case if I was issued a full refund for the product. There wasn't an option in the email to just respond without having to accept or deny to the agreement. That's why I stated what I stated in the response. However they are now going back on the terms of settlement. They don't intend on refunding my money. That's what they told me when I called them and asked how long the process takes. I put a [redacted] tracking number on the package so I'd know when the company received the ring back and to insure that there couldn't be any issues of when they received the item. So I need to reopen the file or whatever needs to be done since they're now saying they're NOT giving me a full refund. That was the terms to settle the complaint

I placed an order for Christmas 2014 of 3 engraved bracelets (about $58/each plus engraving). Upon placing the order I was informed that the bracelet was on back order until 1/8/15. I figured three weeks was long but I really liked the item for our boys.
It has been 6 weeks now and all I have received are proposed dates of delivery from their website: the date has changed 3 times (1/15, then 1/20, now 1/29). I have had to call numerous times to check on this order -- there have been no emails from the company stating the delivery date changed -- no telephone call from a customer rep advising the changes to my order -- NO CUSTOMER CARE WHATSOEVER. I was instructed by their phone rep to just keep checking my emails or call to confirm delivery date - IN OTHER WORDS: KEEP WAITING.
After waiting 6 weeks, I am frustrated and still do not have the items I paid for, with a proposed date it MAY be delivered. Today, I have requested they cancel my order so that I can place it with a more reliable company. This was my first time using EvesAddiction and due to their lack of care for the customer -- it is regrettably my last.

Review: [redacted],I'm very frustrated because I continue to get inadequate customer service. The email below states that engraved items are not able to be returned. The email also states that I should purchase delivery confirmation. Please let me be clear and inform you that I ordered items that were guaranteed to be delivered by Mother's Day. Why am I having to pay to get the situation resolved? Let me give a brief overview of the situation. First of all I am a repeat customer. My latest purchase was placed on 5/2 and was guaranteed by Mother's Day. I called Weds 5/7 when my order did not ship. The associate promised that it would be shipped [redacted] Next Day Air. Upon my request, she also stated that she would respond with an email stating the tracking information. When I didn't get an email on Weds, I called back Thurs and the associate didn't see where the item was going to ship, so she stated she would have it shipped [redacted] Next Day and that I would receive it on Friday. On Friday, I called when the tracking information stated that it hadn't shipped yet. The associate informed me that [redacted] hadn't updated the information and that I would receive it later that day. I called back to ensure that it would be delivered by Mother's Day and I asked if I didn't receive it on Friday, if it was set up for Saturday delivery and she stated that it would be there by Mother's day. Unfortunately, after being lied to several times, the Mother's Day gift never arrived for Mother's Day. As a previous business owner, I am also upset about your company's resolution. When I called back and asked for a partial refund, I was informed that she could only refund 5% of the purchase price. I was insulted that I $5.45 for not having a product for the holiday. I informed her that I did not want evesaddiction to lose money on the purchase, but that I didn't feel that the company should profit for this horrible transaction. Please advise if you think the company should make a profit on this horrible transaction. IDesired Settlement: Above is the email that I sent to evesaddiction. Their response was to have me send the items back and for me to pay for tracking and insurance which is not acceptable for me. I would like for evesaddiction to provide a copy of the guarantee that they placed on their site. I also request a 25% refund for not receiving the item by the time they guaranteed. Their offer of returning the items via an untrackable and uninsured method is not acceptable.

Business

Response:

Hello,

We apologize for the late delivery on your shipment. I have gone ahead and issued you the 25% discount back to your credit card. If you would still like to return one of the items, please let me know and I can provide you with a prepaid return label. Thank you for shopping with us.

Best Regards,

EvesAddiction.com

Review: My order history from Evesaddiction is listed here.

Order [redacted] was placed on 9/21/2013 11:03:00 PM EST. For your convenience, order information and tracking numbers are detailed below.

Order Contents

------------------------------------------------------------------------------⇄ />
Qty Product Code - Product Name Status

------------------------------------------------------------------------------⇄ />
1 [redacted] - Classic 8mm Sterling Silver Wedding Ba shipped

Carrier: [redacted] Service

1 ENGRAVE-FEE9 - Engraving Charge $9 NO RETURNS ON Engraved jewe shipped

I ordered one Sterling Silver 8mm Wedding band not one year ago from Evesaddiction.com. Upon receipt of the product it was nothing like the one displayed on their website. There were scuff marks and scratches all around the wedding band. I wanted to return the item but the invoice stated, 'No Refunds on engraved jewelery." I had engravings on the inside marking the date of my wedding. I thought I would leave things be and wore the band with scratches all over it. Today when I saw the ring there were what appeared to be brown spots and scratches on the ring. Eve's addiction sold me a really cheap and defective product. My wife observed the 'brown peeling' or markings appeared because the jeweler coated a low quality metal with silver and now it is just peeling off. The band has been kept inside a box most of the time. Eve's addiction took me for a ride at first sending me a crappy wedding band with scratches all over it and now there are brown spots appearing because it is such a piece of crap.Desired Settlement: I would like a refund since Eve's addiction sold me such a poor excuse of a ring for a wedding band. If I could I will post a picture of the sorry looking "Silver" ring with brown spots appearing all over it. Thanks alot Eve's addiction. I will post and repost your negative way of dealing with consumers.

Business

Response:

Hello, I have viewed the customer's account and we have received no written or telephone communications from him in regards to this order that was placed last September 2013. The ring he purchased is a .925 sterling silver wedding band, it is not plated. We will be happy to inspect the ring that he has and either repair or replace it. Please return it to our inspections department:

EvesAddiction.com - Inspections

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Will try send ring back and see if they will repair or replace the item.

Thank you for your mediation efforts.

Sincerely,

The bracelet, signet ring and necklace are amazing in quality and look. I have been looking for the right pieces that were masculine enough but not over the top, they definitely are the place to shop. Oh, the customer service was hands above the rest by far.

Review: I will never order from this site again nor do I recommend it. I ordered an engraved dog tag for my boyfriend who is deployed in [redacted]. Since it can take up to a month to ship the package I was hoping this would be a quick gift to get him. The first order I received was wrong. After I received the second order (it was wrong again) I wrote them an email explaining the situation and exactly what I wanted written on the tag. They sent me a third order and it was STILL wrong. I wrote an email demanding a refund considering I had to send back the orders and they never even sent me a return label. A representative called me after she read the email and asked me what was wrong. I explained it to her and all she would do was apologize and suggested that it was my fault for changing the words of the engraving and never telling anyone! I never changed the words once and I have proof of that! She said she was going to send me another one and I said no because it has now delayed me sending the package to my boyfriend by 2 weeks! She said she "wished she could do something" and I said "You can, you can refund me!" And she said the only way she could refund me is to send back the product. They obviously could care less about making their customers happy which is completely unacceptable considering none of this was, at all, my fault.Desired Settlement: $42.50 is what I paid and I would like to get this in return for all of the trouble I have gone through and having to mail 2 orders back to them with only one return label.

Business

Response:

We apologize for the problems with your order. We have issued a full refund in the amount of $42.50 back to your account.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Amanda Smith

Review: I placed an order with Eve's addiction and it has been a complete disaster! I have contacted them at least 6 times,by phone,several emails and nothing. I have asked on 3 occasions to have their manager [redacted] call me and have not been contacted once! I ordered a Mother's ring with a peridot stone and when I received it it had a dark green May stone, I called and spoke with [redacted] who told me to send it back it would be fixed and resent, I did as asked and 2 weeks later received the same exact ring! [redacted] told me she was going to check this ring before it was resent and admitted to never doing so, she also admitted that I was sent the wrong stone the 1st time,but then sent me the same exact ring again! I called AGAIN and was extremely upset, she then denied ever speaking to me,they also deny ever receiving part of the other order that was sent back in the 1st order a ladybug charm, I have been waiting for a refund and now they claim to have never received it back. I sent back the ladybug charm,the frog charm,2 stackable rings and the Mother's ring that they continue to put the wrong stone in and have called over and over waiting for my refund. I have proof of tracking and that they have received all of it and no one will return my phone calls. The only thing I have from this whole mess is a "L" charm, they also owe $10.49 for the return shipping that I have to keep paying for their mistake in sending a ring with the wrong stone. Total Owed is $88.01 but I cannot enter that amount it is more than the payment made. Several calls, emails, notes w/ the returns and they just ignore all of it. This was my 3rd order in 2 months, but for this nightmare they would have had a long time customer! Their lack of professionalism, the rudeness of their customer service reps, their manager never returning a phone call after a week of asking to speaking to her, I don't think there is much left to be said, the next place I will be contacting is the Revdex.com! Take Responsibility! AWFUL!Desired Settlement: I want a refund as asked for over and over, the amount of the order $77.52, $10.49 for the shipping of items that they keep sending with the incorrect stone! Total &88.01 I have sent the items back, have provided the tracking info, called and emailed several times and get NO response. I have asked the manager [redacted] to call me several times over the last week, only to be ignored. I'm asking for shipping costs because it was their error's that caused the items to have to be sent back 3 times!!

Business

Response:

Thank you for your message. We apologize for any confusion with your orders. We are happy to issue you a full refund. We have not received your returns yet, please let us know the tracking numbers for the returned packages so we can locate them and process your return.

Thank you

Consumer

Response:

I finally received a refund after another week of hunting down someone to help me and I was shorted by approx. $4 which I told them and they also ignored, but $4 is a small, price to pay to not ever have to deal with this company again. It was simple math apparently they can't get that right either, buyrs beware!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

I ordered a mothers ring off of them for Christmas. I ordered a size 9 and when I got the ring it was small. I took it to a jeweler to get it resized they measured it and told me that it was a 8 3/4 not a 9. I'm paying 64.00 to get it resized. Eves addiction apparently has incompetent people working for them. If I knew this is how they operate I would have went else where to get my ring.

My Mother almost cried because she was so happy with her Mother's pendant it has all 6 of her daughters on it. I LOVE my 5 stone heart ring. I have a stone for my son and each of his family members. I will be making other purchases in the future and telling my friends about the site

My daughter and I lost a very special cat that was only 2 1/2, we wanted a way to always remember her. We ordered necklaces that have her picture on one side and her name engraved on the other. You do have to look at that a certain way to see the picture but I think it adds to the charm of it. We received the order very quickly and are very pleased with them.

Review: I initially placed my order on the 12/1/15, when I opened it I had realized that it was not engravedTheir website was not clear on how to set up the engraving, and therefore I had missed mineSo, I returned it to have it engravedIt arrived to their facility on the 14thOn the 21st I called to check on it, at first they could not even find it, when they finally did, the representative I was speaking to told me that it was still not engravedI then continued to tell her that if will not arrive to my house before Christmas, then I wanted my money backShe insisted that it would be here by then, so I paid their $"repair fee." She then told me that it would be shipped using priority shipping which is supposed to arrive in daysI just received my order today (12/28/15)This morning, I have spoken to different representatives, Charles and DanDan told me everything I already knew and did not offer any resolution to my problems and frustrationsCharles just completely ignored me after I had explained everything and completely disconnected our conversationI do have the copies of our conversations saved to my emailI am extremely unsatisfied with customer service and the enter process I have had to go through!Desired Settlement: I would like to be refunded for the costs of shipping for both order numbers, one being $and the other being $3.00, concluding in a total of $I would also like a letter of apology from a manger of the companyI do not want store credit, seeing as how I never want to shop with this site again
Business
Response:
This case has been completely resolvedWe have tried contacting the customer multiple times via email and we have left several messages and have not heard backAt this time we have refunded the customer all of her shipping cost in the amount of $Our company has also mailed out a letter of apology to the customerWe are considering this case closedPlease let us know if there is anything further we can do to assist.Thank you

Review: I ordered a Personalized Christmas ornament for 18.00 dollars and I did not receive what was pictured! I tried calling back to ask for my money that they owe me since they sent me a tin can instead of a Christmas ornament and they have ignored my request for a refund!Desired Settlement: FULL REFUND NO EXCEPTIONS~

Business

Response:

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this customer in full for their order and have also provided a prepaid return label so they may send the item back if they are not satisfied. Please let me know if there is anything else we can do regarding this case. Thank you for your time. Tayler

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Business

Response:

This case has been completely resolved. We have made numerous attempts by phone and via email to reach out to the customer, but haven't heard a response back yet. At this time we have made sure the customer has been refunded in full for the order. We have also provided a prepaid return label for this customer so the item can be returned. Please let us know if there is anything else we can do regarding this case.Thank you